Multiple problems, in serious need of help

[nallen]

Recently I found that Zone Alarm had been uninstalled and I had a mass of spyware. I ran Ad aware and Spybot S&D but I am still having problems. Everything is running much slower than usual, and at least two programs are entirely not working (1 a video game and the other a financial market tool). Also my screen flashes black every now and then, locking up everything and I have to reboot. Thanks for your time.

Logfile of HijackThis v1.99.1
Scan saved at 11:27:24 PM, on 6/23/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Newell\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3061113
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/ig/dell?hl=en&...us&ibd=3061113
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3061113
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MtdAcqu] "C:\Program Files\Creative\MediaSource5\MtdAcqu.exe" /s
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: services.lnk = ?
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe" -sMICROSOFTSMLBIZ (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE" -i MICROSOFTSMLBIZ (file missing)
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\stacsv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

[nallen]

Anybody?

[Sempurna]

Hi nallen,

Welcome to Tech Support Forum!

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

Did you do the HijackThis scan in Safe Mode? The list of running processes make it appear like you did. This is because I see no active protection software running (i.e. anti-virus).

We prefer a log scanned in Normal Mode because that gives us the most information about the possible malware that could be running in your system. In Safe Mode, we don’t get as much information as we would like.

OK, let’s do this next.

Please download CCleaner (freeware) and save it to your desktop:

1. Run the CCleaner installer.
2. During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
3. Once installed, run CCleaner and click the "Windows" tab.
4. Select the following:
   • Check everything under the "Internet Explorer" section.
   • Check everything under the "Windows Explorer" section.
   • Check everything under the "System" section.
   • Check ONLY "Old Prefetch data" under the "Advanced" section.
5. Then, click the "Applications" tab:
   • CHECK everything there.
6. Next, click the "Options" button in the left pane, then click the "Advanced" button:
   • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
7. Next, click the "Cleaner" button in the left pane, then click the "Run Cleaner" button (bottom right), click "OK" at the prompt.
8. When done, please exit CCleaner.

CAUTION: Please do NOT use the "Issues" button in the left pane. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.


NEXT:

Please download ComboFix by sUBs:

NOTE: In the event you already have ComboFix, this is a new version that I need you to download.

• Save it to your desktop.
• Double-click combofix.exe and follow the prompts.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Please do NOT mouse-click ComboFix's window while it is running. That may cause it to stall. Also, please do NOT adjust your time format while ComboFix is running.


NEXT:

Please download Dr.Web CureIt and save it to your desktop:

• Double-click the cureit.exe file, select "Start", and allow it to run the "Express Scan".
• This will scan the files currently running in memory and when something is found, click the "Yes" button when it asks you if you want to cure it. This is only a short scan.
• It could be possible it displays a pop up to buy Dr.Web, or to buy at a 50% discount. Just close that pop up.
• Once the short scan has finished, back at the main window, mark the drives that you want to scan.
• Select all drives; a red dot shows which drives have been chosen.
• Click the green arrow at the right, and the scan will start.
• If the file "process.exe" was found - uncheck it. This is because this file is related with some of our cleaning tools and the tools need it. Most scanners do flag this file as a bad tool, but there's nothing wrong with it.
• Then, click "Yes to all" if Dr.Web CureIt asks if you want to cure/move any infected files, and it will after this automatically fix what is found.
• After the scan, go to the "View" menu -> "Report list".
• Then go to the "File" menu -> "Save report list".
• Save the report to your desktop. The report will be called DrWeb.csv.
• Close Dr.Web CureIt.
• Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.

After reboot, please post the contents of the DrWeb.csv log in your next reply.


NEXT:

Please do an online scan with Panda ActiveScan using Internet Explorer (this online scanner only works with IE):

1. Once you are on the Panda site click the "Scan your PC" button located at the bottom of the page.
2. A new window will open... click the "Check Now" button.
3. Enter your "Country".
4. Enter your "State/Province".
5. Enter your "e-mail address".
6. Select either "Home User" or "Company".
7. Click the big "Free Online Scan" button.
8. If it wants to install an ActiveX component allow it.
9. It will start downloading the files it requires for the scan (Note: It may take a couple of minutes).
10. When the download is complete, click on "Local Disks" to start the scan.
11. When the scan completes, if anything malicious is detected, click the "See Report" button; then "Save Report" and save it to a convenient location. Post the contents of the Panda scan report in your next reply.

NEXT:

Please REBOOT your computer normally into Windows and post these logs in your next reply:

1. The log from the ComboFix scan.
2. The log from the Dr.Web CureIt scan.
3. The log from the Panda scan.
4. A new HijackThis log.

(You might have to paste the logs in multiple posts in the event they are too long and breach the post length restrictions of the forum software).

Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.

~~~

[nallen]

I tried 3 times to do the Panda ActiveScan but it kept coming up with errors.

Here are the other logs:
"Newell" - 2007-06-26 7:26:09 - ComboFix 07-06-26.8 - Service Pack 2 NTFS


((((((((((((((((((((((((( Files Created from 2007-05-26 to 2007-06-26 )))))))))))))))))))))))))))))))


2007-06-26 07:27 <DIR> d-------- C:\DOCUME~1\Newell\DoctorWeb
2007-06-26 07:25 49,152 --a------ C:\WINDOWS\nircmd.exe
2007-06-26 07:21 <DIR> d-------- C:\Program Files\CCleaner
2007-06-25 07:47 <DIR> d-------- C:\Program Files\IGN
2007-06-25 07:47 <DIR> d-------- C:\DOCUME~1\Newell\APPLIC~1\IGN_DLM
2007-06-23 22:44 <DIR> d-------- C:\DOCUME~1\NETWOR~1\APPLIC~1\Intel
2007-06-23 22:21 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Spybot - Search & Destroy
2007-06-23 10:29 75,512 --a------ C:\WINDOWS\zllsputility.exe
2007-06-23 10:29 4,212 ---h----- C:\WINDOWS\system32\zllictbl.dat
2007-06-23 10:29 11,264 --a------ C:\WINDOWS\system32\SpOrder.dll
2007-06-23 10:29 1,087,216 --a------ C:\WINDOWS\system32\zpeng24.dll
2007-06-23 10:29 <DIR> d-------- C:\WINDOWS\system32\ZoneLabs
2007-06-23 10:28 <DIR> d-------- C:\WINDOWS\Internet Logs
2007-06-05 09:24 <DIR> d-------- C:\DOCUME~1\Newell\APPLIC~1\vlc
2007-06-05 09:23 <DIR> d-------- C:\Program Files\VideoLAN


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-06-26 12:22:33 -------- d-----w C:\Program Files\World of Warcraft
2007-06-26 12:13:55 -------- d-----w C:\DOCUME~1\Newell\APPLIC~1\Skype
2007-06-26 12:11:02 -------- d-----w C:\Program Files\Common Files\Blizzard Entertainment
2007-06-25 10:08:40 -------- d-----w C:\Program Files\KCeasy
2007-06-24 15:00:59 33,552 ----a-w C:\WINDOWS\system32\nvModes.dat
2007-06-24 03:42:01 -------- d-----w C:\Program Files\Common Files\Symantec Shared
2007-06-24 03:40:12 -------- d-----w C:\Program Files\Symantec
2007-06-24 03:04:21 4,539 ----a-w C:\WINDOWS\extend.dat
2007-06-22 15:43:31 -------- d-----w C:\DOCUME~1\Newell\APPLIC~1\BitTorrent
2007-06-04 17:58:20 -------- d-----w C:\Program Files\Winamp
2007-05-16 15:12:02 683,520 ----a-w C:\WINDOWS\system32\inetcomm.dll
2007-05-12 14:19:57 6,388 ----a-w C:\WINDOWS\system32\d3d9caps.dat
2007-05-08 02:16:46 -------- d-----w C:\DOCUME~1\Newell\APPLIC~1\MySpace
2007-05-08 02:16:45 -------- d-----w C:\Program Files\MySpace
2007-04-25 14:21:15 144,896 ----a-w C:\WINDOWS\system32\schannel.dll
2007-04-18 16:12:23 2,854,400 ----a-w C:\WINDOWS\system32\msi.dll
2007-04-17 03:47:36 33,624 ----a-w C:\WINDOWS\system32\wups.dll
2007-04-17 03:45:54 1,710,936 ----a-w C:\WINDOWS\system32\wuaueng.dll
2007-04-17 03:45:48 549,720 ----a-w C:\WINDOWS\system32\wuapi.dll
2007-04-17 03:45:42 325,976 ----a-w C:\WINDOWS\system32\wucltui.dll
2007-04-17 03:45:36 203,096 ----a-w C:\WINDOWS\system32\wuweb.dll
2007-04-17 03:45:28 92,504 ----a-w C:\WINDOWS\system32\cdm.dll
2007-04-17 03:45:20 53,080 ----a-w C:\WINDOWS\system32\wuauclt.exe
2007-04-17 03:45:20 43,352 ----a-w C:\WINDOWS\system32\wups2.dll


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}=C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll [2006-01-12 21:38]
{53707962-6F74-2D53-2644-206D7942484F}=C:\Program Files\Spybot - Search & Destroy\SDHelper.dll [2005-05-31 01:04]
{5CA3D70E-1895-11CF-8E15-001234567890}=C:\WINDOWS\System32\DLA\DLASHX_W.DLL [2005-09-08 06:20]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}=C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll [2007-03-14 03:43]
{AA58ED58-01DD-4d91-8333-CF10577473F7}=c:\program files\google\googletoolbar3.dll [2007-01-20 00:55]
{CA6319C0-31B7-401E-A518-A07C3DB8F777}=C:\Program Files\BAE\BAE.dll [2006-08-30 19:58]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2006-03-08 19:48]
"nwiz"="nwiz.exe" [2006-03-22 03:03 C:\WINDOWS\system32\nwiz.exe]
"NVHotkey"="nvHotkey.dll" [2006-03-22 03:03 C:\WINDOWS\system32\nvhotkey.dll]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" [2007-03-14 03:43]
"IntelZeroConfig"="C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" [2006-05-01 10:28]
"IntelWireless"="C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" [2006-05-01 10:28]
"SigmatelSysTrayApp"="stsystra.exe" [2006-03-25 00:30 C:\WINDOWS\stsystra.exe]
"CTSysVol"="C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe" [2005-10-31 11:51]
"MBMon"="CTMBHA.DLL" [2006-06-29 07:12 C:\WINDOWS\system32\CTMBHA.DLL]
"VoiceCenter"="C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" [2006-02-16 10:20]
"RealTray"="C:\Program Files\Real\RealPlayer\RealPlay.exe" [2006-11-13 09:51]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2006-11-13 09:51]
"ISUSPM Startup"="C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 17:50]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 17:50]
"PCMService"="C:\Program Files\Dell\MediaDirect\PCMService.exe" [2006-08-22 16:32]
"Dell QuickSet"="C:\Program Files\Dell\QuickSet\Quickset.exe" [2006-08-03 19:51]
"ZoneAlarm Client"="C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" [2007-03-09 00:02]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SetDefaultMIDI"="MIDIDef.exe" [2004-12-22 12:40 C:\WINDOWS\MIDIDEF.EXE]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-10 06:00]
"MtdAcqu"="C:\Program Files\Creative\MediaSource5\MtdAcqu.exe" [2006-03-08 09:56]
"services"="" []
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe" [2007-02-23 19:19]
"igndlm.exe"="C:\Program Files\IGN\Download Manager\DLM.exe" [2007-03-05 13:57]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"MySpaceIM"=C:\Program Files\MySpace\IM\MySpaceIM.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"=C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"=C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=C:\WINDOWS\pss\America Online 9.0 Tray Icon.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Digital Line Detect.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Digital Line Detect.lnk
backup=C:\WINDOWS\pss\Digital Line Detect.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Find Fast.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Find Fast.lnk
backup=C:\WINDOWS\pss\Microsoft Find Fast.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Service Manager.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Service Manager.lnk
backup=C:\WINDOWS\pss\Service Manager.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BitTorrent]
"C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\services]
C:\Program Files\Winamp\winampa.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Skype]
"C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
Usnsvc usnsvc


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{361ac05d-0e0d-11da-9aa9-806d6172696f}]
AutoRun\command- E:\setup.exe


HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\KB910393
rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\EasyCDBlock.inf,PerUserInstall

HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{407408d4-94ed-4d86-ab69-a7f649d112ee}
%SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection QuickLaunchShortcut 640 %systemroot%\inf\mcdftreg.inf

**************************************************************************

catchme 0.3.721 W2K/XP/Vista - userland rootkit detector by Gmer, http://www.gmer.net
Rootkit scan 2007-06-26 07:27:55
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Completion time: 2007-06-26 7:28:47

--- E O F ---
Logfile of HijackThis v1.99.1
Scan saved at 9:28:52 AM, on 6/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\stacsv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource5\MtdAcqu.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\DOCUME~1\Newell\LOCALS~1\Temp\clclean.0001
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.6.0_01\bin\javaw.exe
C:\Documents and Settings\Newell\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/ig/dell?hl=en&...us&ibd=3061113
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3061113
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon
O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MtdAcqu] "C:\Program Files\Creative\MediaSource5\MtdAcqu.exe" /s
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\IGN\Download Manager\DLM.exe /windowsstart /startifwork
O4 - Startup: services.lnk = ?
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.2.100.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe" -sMICROSOFTSMLBIZ (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE" -i MICROSOFTSMLBIZ (file missing)
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\stacsv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

CureIt Log
regLocal.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Backups;Probably SCRIPT.Virus;Incurable.Deleted.;
3 Months Free NetZero.exe;C:\Documents and Settings\All Users\Start Menu;Trojan.Click.1487;Deleted.;

[Sempurna]

Hi nallen,

What sort of errors is Panda showing?

Nothing overly malicious in your system. And, I notice that ZoneAlarm is running again.

Are you still experiencing your initial problems? If you are, I don't think that malware could be causing them, although we'll do one more online scan before trying to troubleshoot other potential problem areas.

Let's run an online scan to make sure we're not leaving anything behind.

Please do an online scan with Kaspersky Online Scanner using Internet Explorer (this online scanner only works with IE):

1. Click on "Kaspersky Online Scanner".
2. You will be prompted to install an ActiveX component from Kaspersky, click "Yes".
3. The program will launch and then begin downloading the latest definition files.
4. Once the files have been downloaded click on "Next".
5. Now click on "Scan Settings".
6. In the scan settings make sure that the following are selected:
   • Scan using the following Anti-Virus database:
     Extended
   • Scan Options:
     Scan Archives
     Scan Mail Bases
7. Click "OK".
8. Now under select a target to scan:
   • Select "My Computer".
9. This program will start and scan your system.
10. The scan will take a while so be patient and let it run.
11. Once the scan is complete it will display if your system has been infected.
    • Now click on the "Save Report As" button.
    • In the "File name:" field, type kavscan.
    • In the "Save as type:" field, select "Text file (*.txt)".
12. Save the file to your desktop.
13. Copy and paste that information in your next post.

Note for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.


NEXT:

Please reboot your computer normally into Windows, and then please post the log from the Kaspersky scan and a new HijackThis log.

How are things running now?

~~~

[nallen]

Most of the initial problems have stopped. The machine is running fast again and the screen no longer blacks out. The only problem that remains is a video game, World of Warcraft which keeps getting corrupted and not working. I would guess that it is something to do with my internet connection (I am in a new work environment) and I'll just keep trying new things. Thanks for all your help, here are the logs.

Logfile of HijackThis v1.99.1
Scan saved at 7:40:12 PM, on 6/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\stacsv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource5\MtdAcqu.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\DOCUME~1\Newell\LOCALS~1\Temp\clclean.0001
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Newell\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/ig/dell?hl=en&...us&ibd=3061113
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3061113
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon
O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MtdAcqu] "C:\Program Files\Creative\MediaSource5\MtdAcqu.exe" /s
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\IGN\Download Manager\DLM.exe /windowsstart /startifwork
O4 - Startup: services.lnk = ?
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english...an_unicode.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.2.100.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe" -sMICROSOFTSMLBIZ (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE" -i MICROSOFTSMLBIZ (file missing)
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\stacsv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Tuesday, June 26, 2007 7:30:47 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.93.0
Kaspersky Anti-Virus database last update: 27/06/2007
Kaspersky Anti-Virus database records: 353955
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\

Scan Statistics:
Total number of scanned objects: 47183
Number of viruses found: 3
Number of infected objects: 6
Number of suspicious objects: 0
Duration of the scan process: 00:51:44

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\3ad391678a806ec4d691e83aaa393b6f_24adf822-76f7-4481-b30b-ff1b40f8687f Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\QSLLPSVCShare Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2007-06-26_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\54614BAC.zip/BlackBox.class Infected: Exploit.Java.ByteVerify skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\54614BAC.zip/VerifierBug.class Infected: Exploit.Java.ByteVerify skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\54614BAC.zip/Beyond.class Infected: Trojan-Downloader.Java.OpenConnection.aa skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\54614BAC.zip ZIP: infected - 3 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\54614BAC.zip CryptFF: infected - 3 skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Newell\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\cert8.db Object is locked skipped
C:\Documents and Settings\Newell\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\history.dat Object is locked skipped
C:\Documents and Settings\Newell\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\key3.db Object is locked skipped
C:\Documents and Settings\Newell\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\parent.lock Object is locked skipped
C:\Documents and Settings\Newell\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\search.sqlite Object is locked skipped
C:\Documents and Settings\Newell\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\urlclassifier2.sqlite Object is locked skipped
C:\Documents and Settings\Newell\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\Cache\_CACHE_001_ Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\Cache\_CACHE_002_ Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\Cache\_CACHE_003_ Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\Application Data\Mozilla\Firefox\Profiles\3lf7a6py.default\Cache\_CACHE_MAP_ Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\Temp\clclean.0001.dir.0000\~efe2.tmp Object is locked skipped
C:\Documents and Settings\Newell\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Newell\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Newell\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Program Files\DIGStream\digstream.exe Infected: not-a-virus:Downloader.Win32.DigStream skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Data\master.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Data\mastlog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Data\model.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Data\modellog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Data\tempdb.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Data\templog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\LOG\ERRORLOG Object is locked skipped
C:\Program Files\World of Warcraft\Logs\gx.log Object is locked skipped
C:\Program Files\World of Warcraft\Logs\Sound.log Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\WINDOWS\CSC\00000001 Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Internet Logs\DG2423C1.ldb Object is locked skipped
C:\WINDOWS\Internet Logs\fwdbglog.txt Object is locked skipped
C:\WINDOWS\Internet Logs\fwpktlog.txt Object is locked skipped
C:\WINDOWS\Internet Logs\IAMDB.RDB Object is locked skipped
C:\WINDOWS\Internet Logs\tvDebug.log Object is locked skipped
C:\WINDOWS\ModemLog_Conexant HDA D110 MDC V.92 Modem.txt Object is locked skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{531D54DF-3EAE-4F6E-BB97-DFF8319C88A5}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\DEFAULT Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\Media Ce.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\SOFTWARE Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SYSTEM Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\Perflib_Perfdata_1b0.dat Object is locked skipped
C:\WINDOWS\Temp\ZLT017bd.TMP Object is locked skipped
C:\WINDOWS\Temp\ZLT05e8b.TMP Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

[Sempurna]

Hi nallen,

You're most welcome, nallen. I'm glad to hear that things are running better now?

When you say that WoW gets corrupted, do you mean that it hangs when you're playing it? Does your system have enough resources to support the game? Is your hardware like RAM and graphic card compatible with the game? How about the router/modem?

These are just some probable issues that you might have to troubleshoot. But, we can check whether there are any problems with your basic hardware configurations.

Please register (it's free, don't worry) with PC Pitstop and run the full tests here:
http://www.pcpitstop.com/pcpitstop/default.asp

When the tests are complete, a results page will pop up. Click "Share Results with TechExpress" on the top right-hand side. Then copy the URL provided and post it here for me.

~~~

[nallen]

I have already contacted the Blizzard support section but unfortunately they give very uniform responses and so I'm having trouble figuring out exactly how to fix it.
The error is being caused through poor communication of my network card to the WoW server. I am pretty sure it's not the specs of my laptop because I have been playing WoW for a few months prior to this and in general it has a pretty decent set-up (2 gigs ram, 256mb graphics card, core 2 duo processor). Blizzard support also said that by deleting the cache, ***, and interface folders which sometimes get corrupted could fix the problem, but it didn't work and I even went so far as re-installing the game.
The only thing left that could be causing the corruption is the router that I am using (it is a different one than I had been using prior) but I don't really know anything about routers. I downloaded some updated firmware from linksys website and I have yet to install it, but if that doesn't work I'm out of ideas.

Here is the pc pitstop scan:
http://www.pcpitstop.com/techexpress...13HWK0LTVSWXPW

[nallen]

Success! I updated the firmware for my router and that did the trick. All is well, my computer is back to normal. Thank you for all your help, you will definitely be hearing from me in the future.

[Sempurna]

You're most welcome, nallen. I'm glad to hear that things are back to normal now.

Cheers!
Sempurna

~~~