IE Hijacked by Spyware advertisements

[markb0007]

You've seen this one before,
My IE 7 has been hijacked by Spyware Advertisement.
The first window that pops up says "infected by Spyware.CyberLog-X
After the window is closed IE restarts unremittingly with various ads for spyware.
I have downloaded Hijackthis and created a log.
What's my next step?
markb0007

[tetonbob]

Hello and Welcome. Apologies for any delay in replying, but we have been rather busy lately.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Since it has been a few days since you first posted, please do this:

Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
5. Please attach extra.txt to your post.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:

   C:\Deckard\System Scanner\extra.txt
   

3. Click Upload.

What DSS will do:

• create a new System Restore point in Windows XP and Vista.
• clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
• check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

---------------------------------------------------------------------------------------------


Thank you.

[markb0007]

Dear tetonbob,
Thank you for your kind assitstance. Here is the Main Text:

Deckard's System Scanner v20070426.43
Run by Mark Brewster on 2007-04-29 at 09:14:14
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
108: 2007-04-29 19:14:16 UTC - RP149 - Deckard's System Scanner Restore Point
107: 2007-04-28 20:05:53 UTC - RP148 - Norton AntiVirus post configuration restore point
106: 2007-04-28 19:08:56 UTC - RP147 - Norton AntiVirus post configuration restore point
105: 2007-04-24 10:25:46 UTC - RP146 - System Checkpoint
104: 2007-04-23 09:45:28 UTC - RP145 - System Checkpoint


-- First Restore Point --
1: 2007-01-28 04:30:13 UTC - RP42 - Brew's Restore


Performed disk cleanup.


-- HijackThis (run as Mark Brewster.exe) ---------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 9:15:33 AM, on 4/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\GEARSec.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\NETGEAR\WPNT511\wpnt511.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Belkin\Wireless Mouse Driver\MOUSE32A.EXE
C:\Program Files\Creative\Sound Blaster Audigy 2\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Sound Blaster Audigy 2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\Sound Blaster Audigy 2\SB Performance Utility\CTPowUti.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpeedFan\speedfan.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\data\database\bin\mysqld-nt.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Mark Brewster\Desktop\dss.exe
C:\PROGRA~1\HIJACK~1\Mark Brewster.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [PtiuPbmd] "Rundll32.exe" ptipbm.dll,SetWriteBack
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [WPNT511] "C:\Program Files\NETGEAR\WPNT511\wpnt511.exe"
O4 - HKLM\..\Run: [LWBMOUSE] "C:\Program Files\Belkin\Wireless Mouse Driver\MOUSE32A.EXE"
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster Audigy 2\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\Sound Blaster Audigy 2\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [CTPerformanceUtility] "C:\Program Files\Creative\Sound Blaster Audigy 2\SB Performance Utility\CTPowUti.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Version Cue CS2] "C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - Startup: Shortcut to speedfan.exe.lnk = C:\Program Files\SpeedFan\speedfan.exe
O4 - Startup: Shortcut to TempsBeGone.bat.lnk = C:\WINDOWS\system\Bat\TempsBeGone.bat
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: ColorVisionStartup.lnk = C:\Program Files\ColorVision\Utility\ColorVisionStartup.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15026/CTSUEng.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15028/CTPID.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Unknown owner - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe" -win32service (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe


-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R0 giveio - c:\windows\system32\giveio.sys
R0 speedfan - c:\windows\system32\speedfan.sys <Not Verified; Windows (R) 2000 DDK provider; Windows (R) 2000 DDK driver>
R1 PQNTDrv - c:\windows\system32\drivers\pqntdrv.sys <Not Verified; PowerQuest Corporation; PowerQuest product>
R2 BCMNTIO - c:\program files\checkit\diagnostics\bcmntio.sys
R2 MAPMEM - c:\program files\checkit\diagnostics\mapmem.sys
R2 WNIPROT5 (Airgo Networks Protocol Driver) - c:\windows\system32\wniprot5.sys <Not Verified; Airgo Networks, Inc.; Airgo Networks Wireless Ethernet Adapter>
R3 Afc (PPdus ASPI Shell) - c:\windows\system32\drivers\afc.sys <Not Verified; Arcsoft, Inc.; Arcsoft(R) ASPI Shell>
R3 Airgo3P (NETGEAR RangeMax(TM) 240 Wireless Notebook Adapter WPNT511) - c:\windows\system32\drivers\tmimo31p.sys <Not Verified; Airgo Networks, Inc.; Airgo Networks True MIMO (tm) Wireless Adapter>
R3 pfc (Padus ASPI Shell) - c:\windows\system32\drivers\pfc.sys <Not Verified; Padus, Inc.; Padus(R) ASPI Shell>

S3 ADPUSBLD (Adaptec USB2-Xchange Firmware Installer) - c:\windows\system32\drivers\adpusbld.sys <Not Verified; Adaptec, Inc.; USB2-Xchange>
S3 ADPUSBMS (Adaptec USB2-Xchange Mass Storage Driver) - c:\windows\system32\drivers\adpusbst.sys <Not Verified; Adaptec, Inc.; USB2-Xchange>
S3 BVRPMPR5 (BVRPMPR5 NDIS Protocol Driver) - c:\windows\system32\drivers\bvrpmpr5.sys <Not Verified; BVRP Software; BVRPNDIS Rawether for Windows>
S3 SDdriver - c:\windows\system32\drivers\sddriver.sys <Not Verified; Symantec Corporation; Norton Speed Disk>
S3 TVICHW32 - c:\windows\system32\drivers\tvichw32.sys <Not Verified; EnTech Taiwan; TVicHW32 Generic Device Driver for Windows 95/98/ME/NT/2000/2003/XP/XP64>
S3 WD_FireWire_HID (WD FireWire Pseudo-HID driver) - c:\windows\system32\drivers\wdfwhid.sys <Not Verified; Western Digital Technologies; WD External Storage>


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 Adobe Version Cue CS2 - "c:\program files\adobe\adobe version cue cs2\bin\versioncuecs2.exe" -win32service <Not Verified; Adobe Systems Incorporated; Adobe Version Cue CS2>
R2 CCALib8 (Canon Camera Access Library 8) - c:\program files\canon\cal\calmain.exe <Not Verified; Canon Inc.; >
R2 GEARSecurity - c:\windows\system32\gearsec.exe <Not Verified; GEAR Software; gearsec>
R2 Speed Disk service - c:\progra~1\norton~1\norton~1\speedd~1\nopdb.exe <Not Verified; Symantec Corporation; Norton Speed Disk>

S4 Upn48ecknw -


-- Scheduled Tasks -------------------------------------------------------------

2007-04-28 10:05:43 546 --a------ C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Mark Brewster.job
2007-04-28 09:54:26 308 --a------ C:\WINDOWS\Tasks\Norton SystemWorks One Button Checkup.job


-- Files created between 2007-03-29 and 2007-04-29 -----------------------------

2007-04-28 09:57:01 0 d-------- C:\Program Files\Norton AntiVirus
2007-04-23 19:44:56 0 d-------- C:\Program Files\DynGate
2007-04-23 19:44:39 0 d-------- C:\Documents and Settings\Mark Brewster\temp
2007-04-23 19:44:31 0 d-------- C:\Program Files\TeamViewer
2007-04-22 12:54:09 0 d-------- C:\Program Files\Video AX Object


-- Find3M Report ---------------------------------------------------------------

2007-04-29 09:13:32 0 d-------- C:\Program Files\Common Files\Symantec Shared
2007-04-29 08:21:14 0 d-------- C:\Program Files\SpeedFan
2007-04-28 10:08:23 0 d-------- C:\Program Files\Symantec
2007-04-28 09:55:27 0 d-------- C:\Program Files\Norton SystemWorks
2007-04-15 14:55:49 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\Adobe
2007-04-15 14:03:07 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\AdobeUM
2007-04-11 23:23:52 0 d-------- C:\Program Files\Java
2007-03-26 19:14:13 0 d-------- C:\Program Files\ColorVision
2007-03-26 09:20:52 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\Symantec
2007-03-25 10:39:58 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\Real
2007-03-25 10:30:34 0 d-------- C:\Program Files\Common Files\xing shared
2007-03-25 10:30:33 0 d-------- C:\Program Files\Common Files\Real
2007-03-25 10:30:22 0 d-------- C:\Program Files\Real
2007-03-12 22:20:12 0 d-------- C:\Program Files\Total Training
2007-03-12 21:40:45 20 --ahs---- C:\ArcDeviceInfo
2007-03-12 21:39:42 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\ArcSoft
2007-03-12 21:27:10 0 d-------- C:\Program Files\Common Files\ArcSoft
2007-03-12 21:27:09 0 d-------- C:\Program Files\My Book
2007-03-12 21:27:09 0 d--h----- C:\Program Files\InstallShield Installation Information
2007-03-12 21:17:33 339968 -----n--- C:\WINDOWS\system32\WDBtnMgr.exe <Not Verified; Western Digital Technologies, Inc.; WD Button Manager>
2007-03-12 21:17:33 0 d-------- C:\Program Files\Western Digital Technologies
2007-03-11 20:09:14 164 -----n--- C:\install.dat
2007-01-31 08:38:46 238 -----n--- C:\WINDOWS\fnerr.dat


-- Registry Dump ---------------------------------------------------------------

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
{53707962-6F74-2D53-2644-206D7942484F} C:\PROGRA~1\SPYBOT~1\SDHelper.dll
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
{AE7CD045-E861-484f-8273-0445EE161910} C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"PtiuPbmd"="\"Rundll32.exe\" ptipbm.dll,SetWriteBack"
"NvCplDaemon"="\"RUNDLL32.EXE\" C:\\WINDOWS\\system32\\NvCpl.dll,NvStartup"
"nwiz"="\"nwiz.exe\" /install"
"High Definition Audio Property Page Shortcut"="HDAudPropShortcut.exe"
"SoundMan"="SOUNDMAN.EXE"
"AlcWzrd"="ALCWZRD.EXE"
"Alcmtr"="ALCMTR.EXE"
"SynTPLpr"="\"C:\\Program Files\\Synaptics\\SynTP\\SynTPLpr.exe\""
"SynTPEnh"="\"C:\\Program Files\\Synaptics\\SynTP\\SynTPEnh.exe\""
"WPNT511"="\"C:\\Program Files\\NETGEAR\\WPNT511\\wpnt511.exe\""
"LWBMOUSE"="\"C:\\Program Files\\Belkin\\Wireless Mouse Driver\\MOUSE32A.EXE\""
"CTDVDDET"="\"C:\\Program Files\\Creative\\Sound Blaster Audigy 2\\DVDAudio\\CTDVDDET.EXE\""
"CTSysVol"="\"C:\\Program Files\\Creative\\Sound Blaster Audigy 2\\Surround Mixer\\CTSysVol.exe\" /r"
"CTPerformanceUtility"="\"C:\\Program Files\\Creative\\Sound Blaster Audigy 2\\SB Performance Utility\\CTPowUti.exe\""
"CTHelper"="CTHELPER.EXE"
"AudioDrvEmulator"="\"C:\\Program Files\\Creative\\Shared Files\\Module Loader\\DLLML.exe\" -1 AudioDrvEmulator \"C:\\Program Files\\Creative\\Shared Files\\Module Loader\\Audio Emulator\\AudDrvEm.dll\""
"ISUSPM Startup"="\"C:\\PROGRA~1\\COMMON~1\\INSTAL~1\\UPDATE~1\\ISUSPM.exe\" -startup"
"ISUSScheduler"="\"C:\\Program Files\\Common Files\\InstallShield\\UpdateService\\issch.exe\" -start"
"Adobe Version Cue CS2"="\"C:\\Program Files\\Adobe\\Adobe Version Cue CS2\\ControlPanel\\VersionCueCS2Tray.exe\""
"Acrobat Assistant 7.0"="\"C:\\Program Files\\Adobe\\Adobe Acrobat 7.0\\Distillr\\Acrotray.exe\""
@=""
"SunJavaUpdateSched"="\"C:\\Program Files\\Java\\jre1.6.0_01\\bin\\jusched.exe\""
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"osCheck"="\"C:\\Program Files\\Norton AntiVirus\\osCheck.exe\""
"Symantec PIF AlertEng"="\"C:\\Program Files\\Common Files\\Symantec Shared\\PIF\\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\\PIFSvc.exe\" /a /m \"C:\\Program Files\\Common Files\\Symantec Shared\\PIF\\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\\AlertEng.dll\""
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"SetDefaultMIDI"="MIDIDef.exe"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoViewOnDrive"=dword:00000000

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa
Authentication Packages REG_MULTI_SZ msv1_0\0\0
Security Packages REG_MULTI_SZ kerberos\0msv1_0\0schannel\0wdigest\0\0
Notification Packages REG_MULTI_SZ scecli\0\0

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\minimal\WebrootSpySweeperService

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma.lnk]
"path"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\Adobe Gamma.lnk"
"backup"="C:\\WINDOWS\\pss\\Adobe Gamma.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\COMMON~1\\Adobe\\CALIBR~1\\ADOBEG~1.EXE "
"item"="Adobe Gamma"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^WD Backup Monitor.lnk]
"path"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\WD Backup Monitor.lnk"
"backup"="C:\\WINDOWS\\pss\\WD Backup Monitor.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\MYBOOK~1\\WDBACK~1\\UBBMON~1.EXE "
"item"="WD Backup Monitor"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CHotkey]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="mHotkey"
"hkey"="HKLM"
"command"="mHotkey.exe"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LanguageShortcut]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="Language"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\CyberLink\\PowerDVD\\Language\\Language.exe\""
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="NeroCheck"
"hkey"="HKLM"
"command"="C:\\WINDOWS\\system32\\NeroCheck.exe"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Norton Ghost 10.0]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="GhostTray"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\Norton Ghost\\Agent\\GhostTray.exe\""
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="qttask"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SpySweeper]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="SpySweeperUI"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\Webroot\\Spy Sweeper\\SpySweeperUI.exe\" /startintray"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WD Button Manager]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"inimapping"="0"
"hkey"="HKLM"
"command"="WDBtnMgr.exe"
"item"="WDBtnMgr"

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0
WudfServiceGroup REG_MULTI_SZ WUDFSvc\0\0



-- End of Deckard's System Scanner: finished at 2007-04-29 at 09:15:52 ---------

[tetonbob]

The infection likely associated with what you describe does not appear active....but before we proceed, I'd like to gather a bit more information, please...

Please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click smitfraudfix.exe to start the tool.
Select option #1 - Search by typing 1 and press "Enter"
and a text file will appear which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

IMPORTANT: Do NOT run option #2 OR any other option until you are directed to do so!

[markb0007]

Hello tetonbob,
Thank you for your help, I can tell from your other posts that you are an expert in this area.
Here is the text from the last S!Ri scan:

SmitFraudFix v2.171

Scan done at 19:20:05.04, Sun 04/29/2007
Run from C:\Documents and Settings\Mark Brewster\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\GEARSec.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\data\database\bin\mysqld-nt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\NETGEAR\WPNT511\wpnt511.exe
C:\Program Files\Belkin\Wireless Mouse Driver\MOUSE32A.EXE
C:\Program Files\Creative\Sound Blaster Audigy 2\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Sound Blaster Audigy 2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\Sound Blaster Audigy 2\SB Performance Utility\CTPowUti.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpeedFan\speedfan.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts


»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Mark Brewster


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Mark Brewster\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu

C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url FOUND !
C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\MARKBR~1\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop


»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files


»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32-huy32



»»»»»»»»»»»»»»»»»»»»»»»» DNS

Description: NETGEAR RangeMax(TM) 240 Wireless Notebook Adapter WPNT511 - Packet Scheduler Miniport
DNS Server Search Order: 192.168.1.1

HKLM\SYSTEM\CCS\Services\Tcpip\..\{C470884F-5FAB-409A-9050-60A034B9FC78}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{C470884F-5FAB-409A-9050-60A034B9FC78}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{C470884F-5FAB-409A-9050-60A034B9FC78}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1


»»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End

[tetonbob]

Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

---------------------------------------------------------------------------------------------

Please print out or copy these instructions/tutorial to Notepad as the internet will not (while in Safe Mode) be available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

---------------------------------------------------------------------------------------------

Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

• Install AVG Anti Spyware
• Double-click the icon on Desktop to launch AVG
• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

---------------------------------------------------------------------------------------------

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

• We'll use this later.
  
  ---------------------------------------------------------------------------------------------
  
  Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
  
  ---------------------------------------------------------------------------------------------
  
  Delete this folder if it still exists:
  
  C:\Program Files\Video AX Object<<<--- It was present in your DSS log, but SmitfraudFix doesn't show it, which it should if it's present. Please let me know about this.
  
  Double-click smitfraudfix.exe to start the tool.
  Select option #2 - Clean by typing 2 and press Enter.
  Wait for the tool to complete and disk cleanup to finish.
  You will be prompted : " Registry cleaning - Do you want to clean the registry?" answer Yes by typing Y and hit Enter.
  The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question " Replace infected file?" by typing Y and hit Enter.
  
  A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot back into in Safe Mode.
  
  The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: (C:\rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
  
  ---------------------------------------------------------------------------------------------
  
  Clean out your Temporary Internet files.
  
  Double-click ATF-Cleaner.exe to run the program.
  Under Main choose: Select All
  Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

---------------------------------------------------------------------------------------------


Next go to Control Panel click Display>Desktop>Customize Desktop>Web> Now, Uncheck Everything and delete if present:

• "Security Info"
• "Warning Message"
• "Security Desktop"
• "Warning Homepage"
• "Desktop Uninstall" or something similar

Also make sure the 'Lock desktop items' box is unticked. Click OK, and then Click Apply, then OK.

Your normal desktop background may have now changed to MS default. This is expected. You should be able to change it back to your desired setting.

---------------------------------------------------------------------------------------------

Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

Restart in normal mode.

---------------------------------------------------------------------------------------------

Double-click smitfraudfix.exe to start the tool.
Select option #3 - Delete Trusted zone by typing 3 and press Enter
Answer Yes to the question "Restore Trusted Zone ?" by typing Y and hit Enter.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.

---------------------------------------------------------------------------------------------

Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

---------------------------------------------------------------------------------------------

Run DSS once again, and post the log it will produce, main.txt

---------------------------------------------------------------------------------------------

Then post the following logs in your next reply...

C:\rapport.txt (log from the tool)
AVG Anti-Spyware log
Panda log
DSS log (main.txt)

[markb0007]

Tenonbob,
I can't update the AVG software. Can I run it without the update.
As you said, I will not proceed without your further instructions.
Thank you,
Mark

[tetonbob]

What happens when you try to update? Do you get a server failure?

Try again, as sometimes their servers are busy, or offline. (not often, but it does happen.)

If that doesn't work, we can use a manual set of updates.

Download this file, and run it. It will install the most recent updates to the same folder AVG Anti-Spyware is, which by default would be C:\Program Files\Grisoft\AVG Anti-Spyware 7.5

http://download.ewido.net/avgas-sign...ll-current.exe

Then proceed.

[markb0007]

Thank you tetonbob,
One of the scans knocked out my Norton Antivirus so I will uninstall and reinstall Norton System Works.
Here are the results in the order you have advised:

Rapport Text
SmitFraudFix v2.171

Scan done at 16:43:43.71, Mon 04/30/2007
Run from C:\Documents and Settings\Mark Brewster\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» hosts


127.0.0.1 localhost

»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url Deleted
C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url Deleted

»»»»»»»»»»»»»»»»»»»»»»»» DNS

HKLM\SYSTEM\CCS\Services\Tcpip\..\{C470884F-5FAB-409A-9050-60A034B9FC78}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{C470884F-5FAB-409A-9050-60A034B9FC78}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{C470884F-5FAB-409A-9050-60A034B9FC78}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1


»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End


AVG Anti Spyware Log
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 5:46:48 PM 4/30/2007

+ Scan result:



C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP144\A0081058.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP144\A0081129.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP144\A0081260.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP144\A0081313.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP145\A0081420.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP145\A0081471.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP145\A0081526.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP146\A0081639.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP146\A0081704.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP146\A0081756.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP146\A0082755.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP146\A0082826.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP146\A0082903.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP148\A0084935.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP149\A0086033.exe -> Downloader.Zlob.avb : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP144\A0081065.exe -> Downloader.Zlob.avd : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP144\A0081066.exe -> Downloader.Zlob.avd : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP148\A0084934.dll -> Downloader.Zlob.avd : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3DB54E50-BE76-4BE0-AE45-E4CC1341BE71}\RP149\A0086030.exe -> Downloader.Zlob.avd : Cleaned with backup (quarantined).
C:\Documents and Settings\Mark Brewster\Application Data\Sun\Java\Deployment\cache\6.0\24\3e021ed8-51952e84/Gummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned with backup (quarantined).


::Report end

Panda Active Scan

Incident Status Location

Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Mark Brewster\Desktop\SmitfraudFix\Process.exe
Virus:Trj/Shutdown.Z Disinfected C:\Documents and Settings\Mark Brewster\Desktop\SmitfraudFix\restart.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\RECYCLER\NPROTECT\00001884.exe

DSS Log
Deckard's System Scanner v20070426.43
Run by Mark Brewster on 2007-04-30 at 18:51:40
Computer is in Normal Mode.
--------------------------------------------------------------------------------



-- HijackThis (run as Mark Brewster.exe) ---------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 6:51:43 PM, on 4/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\GEARSec.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\NETGEAR\WPNT511\wpnt511.exe
C:\Program Files\Belkin\Wireless Mouse Driver\MOUSE32A.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Creative\Sound Blaster Audigy 2\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Sound Blaster Audigy 2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\Sound Blaster Audigy 2\SB Performance Utility\CTPowUti.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\SpeedFan\speedfan.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\data\database\bin\mysqld-nt.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Mark Brewster\Desktop\dss.exe
C:\PROGRA~1\HIJACK~1\MARKBR~1.EXE

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [PtiuPbmd] "Rundll32.exe" ptipbm.dll,SetWriteBack
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [WPNT511] "C:\Program Files\NETGEAR\WPNT511\wpnt511.exe"
O4 - HKLM\..\Run: [LWBMOUSE] "C:\Program Files\Belkin\Wireless Mouse Driver\MOUSE32A.EXE"
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster Audigy 2\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\Sound Blaster Audigy 2\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [CTPerformanceUtility] "C:\Program Files\Creative\Sound Blaster Audigy 2\SB Performance Utility\CTPowUti.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Version Cue CS2] "C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - Startup: Shortcut to speedfan.exe.lnk = C:\Program Files\SpeedFan\speedfan.exe
O4 - Startup: Shortcut to TempsBeGone.bat.lnk = C:\WINDOWS\system\Bat\TempsBeGone.bat
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: ColorVisionStartup.lnk = C:\Program Files\ColorVision\Utility\ColorVisionStartup.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15026/CTSUEng.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15028/CTPID.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Unknown owner - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe" -win32service (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe


-- Files created between 2007-03-30 and 2007-04-30 -----------------------------

2007-04-30 17:58:44 0 d-------- C:\WINDOWS\system32\ActiveScan
2007-04-30 17:58:42 0 d-------- C:\WINDOWS\LastGood
2007-04-30 16:33:20 0 d-------- C:\Documents and Settings\NetworkService\Application Data\Webroot
2007-04-29 19:20:08 5502 --a------ C:\WINDOWS\system32\tmp.reg
2007-04-28 09:57:01 0 d-------- C:\Program Files\Norton AntiVirus
2007-04-23 19:44:56 0 d-------- C:\Program Files\DynGate
2007-04-23 19:44:39 0 d-------- C:\Documents and Settings\Mark Brewster\temp
2007-04-23 19:44:31 0 d-------- C:\Program Files\TeamViewer


-- Find3M Report ---------------------------------------------------------------

2007-04-30 18:32:08 0 d-------- C:\Program Files\SpeedFan
2007-04-30 18:31:59 0 d-------- C:\Program Files\QuickTime
2007-04-30 18:31:37 0 d-------- C:\Program Files\Norton SystemWorks
2007-04-30 18:27:08 0 d-------- C:\Program Files\Common Files\Symantec Shared
2007-04-29 20:19:56 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\Adobe
2007-04-28 10:08:23 0 d-------- C:\Program Files\Symantec
2007-04-15 14:03:07 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\AdobeUM
2007-04-11 23:23:52 0 d-------- C:\Program Files\Java
2007-03-26 19:14:13 0 d-------- C:\Program Files\ColorVision
2007-03-26 09:20:52 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\Symantec
2007-03-25 10:39:58 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\Real
2007-03-25 10:30:34 0 d-------- C:\Program Files\Common Files\xing shared
2007-03-25 10:30:33 0 d-------- C:\Program Files\Common Files\Real
2007-03-25 10:30:22 0 d-------- C:\Program Files\Real
2007-03-12 22:20:12 0 d-------- C:\Program Files\Total Training
2007-03-12 21:40:45 20 --ahs---- C:\ArcDeviceInfo
2007-03-12 21:39:42 0 d-------- C:\Documents and Settings\Mark Brewster\Application Data\ArcSoft
2007-03-12 21:27:10 0 d-------- C:\Program Files\Common Files\ArcSoft
2007-03-12 21:27:09 0 d-------- C:\Program Files\My Book
2007-03-12 21:27:09 0 d--h----- C:\Program Files\InstallShield Installation Information
2007-03-12 21:17:33 339968 -----n--- C:\WINDOWS\system32\WDBtnMgr.exe <Not Verified; Western Digital Technologies, Inc.; WD Button Manager>
2007-03-12 21:17:33 0 d-------- C:\Program Files\Western Digital Technologies
2007-03-11 20:09:14 164 -----n--- C:\install.dat
2007-01-31 08:38:46 238 -----n--- C:\WINDOWS\fnerr.dat


-- Registry Dump ---------------------------------------------------------------

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
{53707962-6F74-2D53-2644-206D7942484F} C:\PROGRA~1\SPYBOT~1\SDHelper.dll
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
{AE7CD045-E861-484f-8273-0445EE161910} C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"PtiuPbmd"="\"Rundll32.exe\" ptipbm.dll,SetWriteBack"
"NvCplDaemon"="\"RUNDLL32.EXE\" C:\\WINDOWS\\system32\\NvCpl.dll,NvStartup"
"nwiz"="\"nwiz.exe\" /install"
"High Definition Audio Property Page Shortcut"="HDAudPropShortcut.exe"
"SoundMan"="SOUNDMAN.EXE"
"AlcWzrd"="ALCWZRD.EXE"
"Alcmtr"="ALCMTR.EXE"
"SynTPLpr"="\"C:\\Program Files\\Synaptics\\SynTP\\SynTPLpr.exe\""
"SynTPEnh"="\"C:\\Program Files\\Synaptics\\SynTP\\SynTPEnh.exe\""
"WPNT511"="\"C:\\Program Files\\NETGEAR\\WPNT511\\wpnt511.exe\""
"LWBMOUSE"="\"C:\\Program Files\\Belkin\\Wireless Mouse Driver\\MOUSE32A.EXE\""
"CTDVDDET"="\"C:\\Program Files\\Creative\\Sound Blaster Audigy 2\\DVDAudio\\CTDVDDET.EXE\""
"CTSysVol"="\"C:\\Program Files\\Creative\\Sound Blaster Audigy 2\\Surround Mixer\\CTSysVol.exe\" /r"
"CTPerformanceUtility"="\"C:\\Program Files\\Creative\\Sound Blaster Audigy 2\\SB Performance Utility\\CTPowUti.exe\""
"CTHelper"="CTHELPER.EXE"
"AudioDrvEmulator"="\"C:\\Program Files\\Creative\\Shared Files\\Module Loader\\DLLML.exe\" -1 AudioDrvEmulator \"C:\\Program Files\\Creative\\Shared Files\\Module Loader\\Audio Emulator\\AudDrvEm.dll\""
"ISUSPM Startup"="C:\\PROGRA~1\\COMMON~1\\INSTAL~1\\UPDATE~1\\ISUSPM.exe -startup"
"ISUSScheduler"="\"C:\\Program Files\\Common Files\\InstallShield\\UpdateService\\issch.exe\" -start"
"Adobe Version Cue CS2"="\"C:\\Program Files\\Adobe\\Adobe Version Cue CS2\\ControlPanel\\VersionCueCS2Tray.exe\""
"Acrobat Assistant 7.0"="\"C:\\Program Files\\Adobe\\Adobe Acrobat 7.0\\Distillr\\Acrotray.exe\""
@=""
"SunJavaUpdateSched"="\"C:\\Program Files\\Java\\jre1.6.0_01\\bin\\jusched.exe\""
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"osCheck"="\"C:\\Program Files\\Norton AntiVirus\\osCheck.exe\""
"Symantec PIF AlertEng"="\"C:\\Program Files\\Common Files\\Symantec Shared\\PIF\\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\\PIFSvc.exe\" /a /m \"C:\\Program Files\\Common Files\\Symantec Shared\\PIF\\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\\AlertEng.dll\""
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"!AVG Anti-Spyware"="\"C:\\Program Files\\Grisoft\\AVG Anti-Spyware 7.5\\avgas.exe\" /minimized"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"SetDefaultMIDI"="MIDIDef.exe"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegistryTools"=dword:00000000

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoViewOnDrive"=dword:00000000

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{57B86673-276A-48B2-BAE7-C6DBB3020EB8}"="AVG Anti-Spyware 7.5"

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa
Authentication Packages REG_MULTI_SZ msv1_0\0\0
Security Packages REG_MULTI_SZ kerberos\0msv1_0\0schannel\0wdigest\0\0
Notification Packages REG_MULTI_SZ scecli\0\0

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\minimal\WebrootSpySweeperService

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma.lnk]
"path"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\Adobe Gamma.lnk"
"backup"="C:\\WINDOWS\\pss\\Adobe Gamma.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\COMMON~1\\Adobe\\CALIBR~1\\ADOBEG~1.EXE "
"item"="Adobe Gamma"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^WD Backup Monitor.lnk]
"path"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\WD Backup Monitor.lnk"
"backup"="C:\\WINDOWS\\pss\\WD Backup Monitor.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\MYBOOK~1\\WDBACK~1\\UBBMON~1.EXE "
"item"="WD Backup Monitor"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CHotkey]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="mHotkey"
"hkey"="HKLM"
"command"="mHotkey.exe"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LanguageShortcut]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="Language"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\CyberLink\\PowerDVD\\Language\\Language.exe\""
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="NeroCheck"
"hkey"="HKLM"
"command"="C:\\WINDOWS\\system32\\NeroCheck.exe"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Norton Ghost 10.0]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="GhostTray"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\Norton Ghost\\Agent\\GhostTray.exe\""
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="qttask"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SpySweeper]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="SpySweeperUI"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\Webroot\\Spy Sweeper\\SpySweeperUI.exe\" /startintray"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WD Button Manager]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"inimapping"="0"
"hkey"="HKLM"
"command"="WDBtnMgr.exe"
"item"="WDBtnMgr"

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0
WudfServiceGroup REG_MULTI_SZ WUDFSvc\0\0



-- End of Deckard's System Scanner: finished at 2007-04-30 at 18:51:59 ---------

[tetonbob]

Hi markb0007 -

Your logs appear clean.....not sure that any of those tools would have done anything to knock out Norton AV. We run them on systems with Norton installed all the time, and that's a first I've heard. Let me know if you've been able to successfully reinstall.

See this site for instructions on how to empty Norton's protected Recycle Bin.

NOTE. You can "Right Click" the Recycle Bin, and delete both the Norton Protected Files, and the Recycle Bin. The Norton Protected Files, will remain on your system for 7 days default, before they are deleted, unless you purge them manually.

Other than that, you should be good to go. We still have a few items to address.

AVG Anti-Spyware would be a good program to keep, update and run a scan with once a week or so. It adds another layer of protection to your system's security tools. You may want to prevent AVG Anti-Spyware from running at Windows startup, and just call it into service when needed. This may help with system boot times. To do so, right click on the AVG A/S system tray icon, and uncheck Start with Windows. Also disable it's real time protection, as this will also use system resources, and will time out at the end of the trial period in 30 days. To do so:

Open AVG Anti-Spyware.

• On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Click on Change state next to Automatic updates. It should now change to inactive.

Reset hidden/system files and folders

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Deselect the Show hidden files and folders option.
• Select the Hide file extensions for known types option.
• Select the Hide protected operating system files option.
• Click Yes to confirm.
• Click OK.

Clear & Reset System Restore's Cache

• click Start >> Run - type SYSDM.CPL & press Enter
• select the System Restore Tab
• tick on the checkbox - "Turn off System Restore on all drives"
• click Apply
• then untick the same checkbox & click OK

Enable Windows Auto Update

• Go to Start>Run - type wuaucpl.cpl
• tick on the checkbox - "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs if you don't have them already:

• SpywareBlaster to help prevent spyware from installing in the first place.
  • Install & update SpywareBlaster with the latest definitions.
    After you have updated, click the button - enable protection for all unprotected items
• SpywareGuard to catch and block spyware before it can execute.
  
• SPYBOT - SEARCH & DESTROY
  Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
  
• AD-AWARE
  Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here
  
  
• IE-SPYAD - IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Download IE-SpyAD - Extract the contents to a new folder
    From within the folder, double-click install.bat
    Select Option #2 - Install the new IE-SPYAD list.
    Then return to the main menu.
    Select option #4 - Add the old porn sites domain
  
  
  
• MVPS HOST FILE
  The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.
  • Download Host.zip to your desktop.
  • From your Desktop right-click (hosts.zip) and select:
    Extract All from the menu.
    
  • Click Next, click Next, select the option:
    "Show Extracted files", click Finish
    
  • This will open the newly created hosts folder on your Desktop.
    
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL
• MAKING INTERNET EXPLORER SAFER

If you want to fight back the Malware Writers that have made your life a misery, please take a look here and read what you can do against it.

Please respond to this thread one more time so we can mark this thread as resolved.

[markb0007]

Thank you tetonbob,
All that Norton needed was a Live Update.
The Panda Scan came up with a red flag, is this part of the log ok.
Mark

[tetonbob]

Hi Mark -

What Panda flagged was in Norton Recycle Bin, and parts of SmitfraudFix. Since some files can be used maliciously (in this case, most certainly not!), scanners flag them as they don't know what put them there. We do.

However, you can delete the following also:

C:\Documents and Settings\Mark Brewster\Desktop\SmitfraudFix

Also clear Java's cache:

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)

• On the General tab, under Temporary Internet Files, click the Settings button.
• Next, click on the Delete Files button
• There are two options in the window to clear the cache - Leave BOTH Checked
  • Applications and Applets
    Trace and Log Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Temporary Files Window
• Click OK to leave the Java Control Panel.

That should take care of things for you.

Let me know.

[markb0007]

Thanks for the final clean up Tetonbob,
We can call this case closed.
Thank you for your expert advice and guidance.
Mark