www.globalecmarket.com popups

[mookster]

Did adaware scan and searched for malware to uninstall, but popups continue whenever I use IE...

HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 4:15:50 PM, on 11/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hpnra.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
C:\Program Files\quicken\QWDLLS.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\563HP6WQ\HijackThis[1].exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AdPutHelper.AdHelper - {631EDC67-F035-49BA-B8BC-983B474E9BB4} - C:\WINDOWS\system32\AdPutHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [EPSON Stylus Photo R320 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9FA.EXE /P30 "EPSON Stylus Photo R320 Series" /O6 "USB001" /M "Stylus Photo R320"
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINDOWS\system32\hpnra.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\quicken\BILLMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\quicken\QWDLLS.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

[tetonbob]

Your HJT log appears to be incomplete. When HijackThis opens Notepad with the log, press Ctrl+A to select all, Ctrl+C to copy all, then Ctrl+V to paste all into a thread. Please post a new log.

[mookster]

Tried adaware, spybot, ccleaner, etc doesnt work...

This caused by visiting chinese websites, namely sina.net

Note: An expert from a previous posting said this is incomplete log, but I run hijackthis and this is what I get when it's complete.

Thanks

--------------------------------------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 4:49:46 PM, on 12/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hpnra.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
C:\Program Files\quicken\QWDLLS.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AdPutHelper.AdHelper - {631EDC67-F035-49BA-B8BC-983B474E9BB4} - C:\WINDOWS\system32\AdPutHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [EPSON Stylus Photo R320 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9FA.EXE /P30 "EPSON Stylus Photo R320 Series" /O6 "USB001" /M "Stylus Photo R320"
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINDOWS\system32\hpnra.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\quicken\BILLMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\quicken\QWDLLS.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

[tetonbob]

Have you been tinkering with HijackThis on your own?

It's most unusual, and rarely seen, for HJT to have no entries past O9. Every XP system runs services, which would be O23 entries, and you show none.

Please answer the question, as well as run this tool:

1. Download combofix.exe to your desktop.
2. Double click on combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply with a new HJT log

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

[mookster]

Thanks Tetonbob.

I have done nothing to HJT (just download, save and run to post log).

Here is combofix's log:
------------------------------------------------------------------------

"Owner" - 06-12-31 19:17:30.08 Service Pack 2
ComboFix 06-12-29W-BetaE2 - Running from: "C:\Documents and Settings\Owner\Desktop"

(((((((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


C:\WINDOWS\system32\Update


((((((((((((((((((((((((((((((( Files Created from 2006-11-31 to 2006-12-31 ))))))))))))))))))))))))))))))))))


2006-12-29 15:14 <DIR> d-------- C:\hijackthis


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2006-12-31 18:13 -------- d-------- C:\Program Files\njstar communicator
2006-12-28 09:25 -------- d-------- C:\DOCUME~1\Owner\Application Data\adobeum
2006-12-26 15:18 -------- d-------- C:\Program Files\quicken
2006-11-03 16:06 -------- d-------- C:\Program Files\lavasoft
2006-11-03 16:06 -------- d-------- C:\DOCUME~1\Owner\Application Data\lavasoft


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries & legit default entries are not shown

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"EPSON Stylus Photo R320 Series"="C:\\WINDOWS\\System32\\spool\\DRIVERS\\W32X86\\3\\E_FATI9FA.EXE /P30 \"EPSON Stylus Photo R320 Series\" /O6 \"USB001\" /M \"Stylus Photo R320\""
"BearShare"="\"C:\\Program Files\\BearShare\\BearShare.exe\" /pause"
"UserFaultCheck"=hex(2):25,73,79,73,74,65,6d,72,6f,6f,74,25,5c,73,79,73,74,65,\
6d,33,32,5c,64,75,6d,70,72,65,70,20,30,20,2d,75,00
"HP Network Registry Agent"="C:\\WINDOWS\\system32\\hpnra.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\IMAIL]
"Installed"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MAPI]
"NoChange"="1"
"Installed"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MSFS]
"Installed"="1"

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"ALUAlert"="C:\\Program Files\\Symantec\\LiveUpdate\\ALUNotify.exe"

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\run]
"ALUAlert"="C:\\Program Files\\Symantec\\LiveUpdate\\ALUNotify.exe"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"="msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll"


[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0


Completion time: 06-12-31 19:19:11.14

----------------------HJT Log below-------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 7:23:10 PM, on 12/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hpnra.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
C:\Program Files\quicken\QWDLLS.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AdPutHelper.AdHelper - {631EDC67-F035-49BA-B8BC-983B474E9BB4} - C:\WINDOWS\system32\AdPutHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [EPSON Stylus Photo R320 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9FA.EXE /P30 "EPSON Stylus Photo R320 Series" /O6 "USB001" /M "Stylus Photo R320"
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINDOWS\system32\hpnra.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\quicken\BILLMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\quicken\QWDLLS.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

[tetonbob]

Ok, this is most curious. I have a few questions for you. Sorry in advance for the repetition....

Have you used HJT to set any entries to Ignore?

Was this scan taken from Safe mode?

Is this the same system as in this thread?

Create an uninstall list:

• Open HiJackThis
• Click on the button " Open the Misc Tools section"
• Click on the Box that says "Open Uninstall Manager"
• Click on the button "Save list"
• Copy and past the List from the notepad file into your post

-----------------------------------------------------------------------------------------------

Please download this tool > http://www.kztechs.com/sreng/sreng2.zip

1. Extract it to Desktop & double click SREng.exe to run it

2. Select 'Smart Scan' & tick "Verify Digital Signatures"

3. Click on the [Scan] button

4. When finished, click on the [Save Reports] button & save the log to Desktop

5. Attach the log in your next reply. Dont post it. You will have to rename it from SREngLOG.log to SREngLOG.txt

[mookster]

Thanks again,

No, this is a different PC from that thread. The current problem PC is not mine, so I don't know much about it.

I'm not advanced HJT user and I don't know what ignore function is. The HJT scan is not done in safe mode.

I will get the scans to you asap.



PS: Hope you have great New Year and thanks for your help during this time.

[mookster]

Tetonbob, unin. list is below...the sreng is attached also.

Ad-Aware SE Personal
Adobe Acrobat 6.0 Standard
Autodesk DWF Viewer
CCleaner (remove only)
CDBurnerXP Pro 3
EPSON CardMonitor
HijackThis 1.99.1
hp LaserJet 5100 Uninstaller
Macromedia Flash Player
Macromedia Flash Player 8
MapSource
Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0
Microsoft Excel 97
Microsoft Publisher 97
Microsoft Word 2000
NJStar Communicator
QuickBooks Basic 2002
Quicken 2001 Deluxe
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Sony USB Driver
Spybot - Search & Destroy 1.3
TOPO!
TurboTax Business 2005
TurboTax Deluxe 2005
TurboTax ItsDeductible 2005
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB910437)
Windows Installer 3.1 (KB893803)
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086

[tetonbob]

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

---------------------------------------------------------------------------------------------

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked

O2 - BHO: AdPutHelper.AdHelper - {631EDC67-F035-49BA-B8BC-983B474E9BB4} - C:\WINDOWS\system32\AdPutHelper.dll

Close HijackThis now.

---------------------------------------------------------------------------------------------

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.


Delete the following if they exist:

C:\WINDOWS\system32\AdPutHelper.dll


If it resists deletion, boot to safe mode and delete it from there.

---------------------------------------------------------------------------------------------

I see no evidence of an AntiVirus program on your system. This must be resolved. Connecting to the Internet without antivirus protection is a "Welcome" doormat for malware. It can take as little as eight seconds to infect an unprotected computer.

Please download and install this excellent and FREE anti-virus program:

Please download Active Virus Shield (powered by Kaspersky) and save it to your desktop.

• Please remember to register for your Activation Code using a legitimate email address.
• Double-click avs.msi to run the installer, but please uncheck "Install Security Toolbar" during the installation process:
  
  
  
  
  
  
• Then please update the program and run a systemwide scan. Allow it to neutralize all that it finds.
• When done, launch Active Virus Shield's main window.
  
  
  
  
  
  
• Click the Scan button on the left, and then click Detected.
  
  
  
  
  
  
• In the ensuing window, click the Save As button to save a copy of the log.
• Copy and paste that log in your next reply. If it's too large, attach it as a txt file to your reply.

Note: You must only use 1 (one) AV at a time because if you have 2 or more AVs running at the same time, they will conflict with each other and make your security less reliable.

---------------------------------------------------------------------------------------------

Please perform this general system scan and cleaning to see if anything else is lurking.

---------------------------------------------------------------------------------------------------

Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

• Install AVG Anti Spyware
• Double-click the icon on Desktop to launch AVG
• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

---------------------------------------------------------------------------------------------

Download and install CleanUp!
NOTE: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, make a backup of these before running CleanUp!. Do NOT run this program if you have XP Professional 64 bit edition. If you're unsure please do not run it! If you don't already know, you're probably not using XP64, but you can download & run this tool to find out for sure.....http://www.kellys-korner-xp.com/regs...p_whichcpu.exe

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files (if present)
• Cleanup! All Users
• Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.

Click OK
Press the CleanUp! button to start the program.

It may ask you to log-off/reboot at the end, if it does please do so.

---------------------------------------------------------------------------------------------------

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.

---------------------------------------------------------------------------------------------

Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

Restart in normal mode.

---------------------------------------------------------------------------------------------

Your version of Spybot Search and Destroy is very outdated. You should uninstall it, and then install the newest version, update it and run a full system scan.

Download and install Spybot S&D http://security.kolla.de/. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available.

Now click Mode menu and choose 'Advanced Mode'. Next click on Immunize to your left. Click the Immunize button (green cross) on top to Immunize your computer - you should do this each time there is an update. Do NOT enable Spybot TeaTimer Resident protection at this time. What this will do is monitor any system/registry changes and will ask you for permission to change any of these settings. It may also hinder our fix at this point. You may enable it after the fix is complete.

Now click on the 'Spybot-S&D' option on the top left to go back to the main screen. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the 'Fix Selected Problems' button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix http://majorgeeks.com/download4392.html and install it over the current Spybot installation.

---------------------------------------------------------------------------------------------

Also make sure your version of AdawareSE is the latest, and it's definitions are current. The latest version of AdawareSe should say 1.06r in the lower right corner of the program's screen. If it is not, uninstall it, and do this:

Download Ad-aware at http://www.lavasoftusa.com/ and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also make sure to customize the settings in Ad-aware at http://www.greyknight17.com/spyware.php#adaware for better scan results. Run the scan and fix everything that it finds.

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Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

---------------------------------------------------------------------------------------------------

Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

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Please return with logs from:

AVG Anti-Spyware
Panda
HJT

[mookster]

logs complete.

-----------------------------------------------------AVG log below:

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 4:13:10 PM 1/20/2007

+ Scan result:



C:\System Volume Information\_restore{4B758DAB-16EF-4469-BA36-A6E88BAF8376}\RP370\A0115528.dll -> Adware.Agent : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{4B758DAB-16EF-4469-BA36-A6E88BAF8376}\RP386\A0116033.exe -> Adware.Agent : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{4B758DAB-16EF-4469-BA36-A6E88BAF8376}\RP386\A0116040.exe -> Adware.Agent : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{4B758DAB-16EF-4469-BA36-A6E88BAF8376}\RP386\A0116041.dll -> Adware.Agent : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Start Menu\Programs\WhenU -> Adware.SaveNow : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Start Menu\Programs\WhenU\Learn More About Save!.url -> Adware.SaveNow : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Start Menu\Programs\WhenU\Learn More About SaveNow.url -> Adware.SaveNow : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Start Menu\Programs\WhenU\WhenU.com Website.url -> Adware.SaveNow : Cleaned with backup (quarantined).


::Report end

------------------------Panda log below------------------


Incident Status Location

Potentially unwanted tool:application/zango Not disinfected HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8FCDF9D9-A28B-480F-8C3D-581F119A8AB8}
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Owner\Cookies\owner@com[1].txt
----------------------HJT log below-----------

Logfile of HijackThis v1.99.1
Scan saved at 9:08:20 PM, on 1/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\WINDOWS\system32\hpnra.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
C:\Program Files\quicken\QWDLLS.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [EPSON Stylus Photo R320 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9FA.EXE /P30 "EPSON Stylus Photo R320 Series" /O6 "USB001" /M "Stylus Photo R320"
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINDOWS\system32\hpnra.exe
O4 - HKLM\..\Run: [aol] "C:\Program Files\AOL\Active Virus Shield\avp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\quicken\BILLMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Basic\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\quicken\QWDLLS.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Active Virus Shield (AVP) - Unknown owner - C:\Program Files\AOL\Active Virus Shield\avp.exe" -r (file missing)

Thanks for the help. Popups have disappeared now. I await your next instructions.

[tetonbob]

Two weeks between replies?

Thought I'd lost you. Glad you completed all the tasks.

A few more for you, and some final instructions.....

Copy and paste the following into Notepad (don't forget to copy and paste REGEDIT4):

REGEDIT4

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8FCDF9D9-A28B-480F-8C3D-581F119A8AB8}]

Save the file as "delete.reg". Make sure to save it with the quotes. It should look like this:

Close Notepad.

Double click on the delete.reg file and choose Yes to merge/add it to the registry. You may delete the file afterwards.

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P2P - I see you have P2P software ( BearShare) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

You don't seem to have a firewall program installed. Using a third party firewall (rather than XP's native firewall) will allow you to give/deny access for applications that want to go online. Select one of these, or another of your choice:

• Comodo Personal Firewall
• ZoneAlarm
• Tiny Personal Firewall
• OutPost Firewall

.


Other than that.....

Well done. Your logs are clean. Any more issues? If not you should be good to go. We still have a few items to address.


Reset hidden/system files and folders

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Deselect the Show hidden files and folders option.
• Select the Hide file extensions for known types option.
• Select the Hide protected operating system files option.
• Click Yes to confirm.
• Click OK.

Create a new System Restore point

• click Start >> Run - type SYSDM.CPL & press Enter
• select the System Restore Tab
• tick on the checkbox - "Turn off System Restore on all drives"
• click Apply
• then untick the same checkbox & click OK

Enable Windows Auto Update

• Go to Start>Run - type wuaucpl.cpl
• tick on the checkbox - "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
  • Install & update SpywareBlaster with the latest definitions.
    After you have updated, click the button - enable protection for all unprotected items
• SpywareGuard to catch and block spyware before it can execute.
  
• SPYBOT - SEARCH & DESTROY
  Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
  
• AD-AWARE
  Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here
  
  
• IE-SPYAD - IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Download IE-SpyAD - Extract the contents to a new folder
    From within the folder, double-click install.bat
    Select Option #2 - Install the new IE-SPYAD list.
    Then return to the main menu.
    Select option #4 - Add the old porn sites domain
  
  
  
• MVPS HOST FILE
  The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.
  • Download Host.zip to your desktop.
  • From your Desktop right-click (hosts.zip) and select:
    Extract All from the menu.
    
  • Click Next, click Next, select the option:
    "Show Extracted files", click Finish
    
  • This will open the newly created hosts folder on your Desktop.
    
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  
  
  
• ANTIVIRUS SOFTWARE
  It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  Here are a few very good free Antivirus products which are available:
  • AOL Active Virus Shield (powered by Kaspersky Antivirus)
  • Avast!
  • AVG
  • Avira PersonalEdition Classic
  Select one of these, or another of your choice. Do not install more than one antivirus program because they will conflict with each other. It is imperative that you update your antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch new malware that may have come out.

See this link for a listing of some online antivirus scanners:

Anti-Spyware Tutorial

If you do not have a firewall, here are a few free ones available for personal use:

• Comodo Personal Firewall
  
• ZoneAlarm
  
• OutPost Firewall

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL
• MAKING INTERNET EXPLORER SAFER

If you want to fight back the Malware Writers that have made your life a misery, please take a look here and read what you can do against it.

Please respond to this thread one more time so we can mark this thread as resolved.