Sluggish System2 Suspect Malware

[lindseyschlabac]

Here is a computer that seems to be running slowly. I have ran spybot and lavasoft adware. Could you glance over this log to see if anything is out of the ordianry? thanks

Logfile of HijackThis v1.99.0
Scan saved at 3:26:25 PM, on 11/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\RealVNC\WinVNC\WinVNC.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Tech\Office Program Selector\2.0\ACROMAPP.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearchIndexer.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\WINDOWS\explorer.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.baerco.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\RealVNC\WinVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKLM\..\Run: [ACROMOUSE] C:\Program Files\Tech\Office Program Selector\2.0\ACROMAPP.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0001.1119\en-us\msntabres.dll/229?c471f77591164313b28ec82569b9bad
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0001.1119\en-us\msntabres.dll/230?c471f77591164313b28ec82569b9bad
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {BBF0D44D-14E6-4DB3-8211-AEF1ABA7EE84} (WebKeyBtn Class) - http://esupport.cabinetvision.com/ATLWebKeyButton.CAB
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: VNC Server - RealVNC Ltd. - C:\Program Files\RealVNC\WinVNC\WinVNC.exe

[lindseyschlabac]

bump!

[Deckard]

Hello, and welcome to the HijackThis Help Forum.

Apologies for any delay in replying, but we have been rather busy lately.

Since it has been a few days since you first posted, please post a fresh HijackThis Log if you still need assistance.

Thank you.

[lindseyschlabac]

Logfile of HijackThis v1.99.0
Scan saved at 12:51:53 PM, on 11/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\RealVNC\WinVNC\WinVNC.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Tech\Office Program Selector\2.0\ACROMAPP.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearchIndexer.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\Office10\MSACCESS.EXE
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.baerco.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\RealVNC\WinVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKLM\..\Run: [ACROMOUSE] C:\Program Files\Tech\Office Program Selector\2.0\ACROMAPP.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0001.1119\en-us\msntabres.dll/229?c471f77591164313b28ec82569b9bad
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0001.1119\en-us\msntabres.dll/230?c471f77591164313b28ec82569b9bad
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {BBF0D44D-14E6-4DB3-8211-AEF1ABA7EE84} (WebKeyBtn Class) - http://esupport.cabinetvision.com/ATLWebKeyButton.CAB
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: VNC Server - RealVNC Ltd. - C:\Program Files\RealVNC\WinVNC\WinVNC.exe

[Deckard]

Hello lindseyschlabac, and welcome to TSF. You may wish to Subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools (above the first post), then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

I don't see anything obvious. If a scan comes up clean, we'll look at disabling some extraneous startups to see if that helps.

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions. If there is anything you don't understand, please ask BEFORE proceeding with the fixes. Please do these steps in order and do not skip any.

Outdated HijackThis
You are using an outdated version of HijackThis. The newest version has features that will be more helpful in cleaning up your system. Please delete your current version and download HijackThis. Double-click on the file you just downloaded and click on the "Unzip" button to install. It will install to the directory C:\Program Files\HIJACKTHIS\ by default.

Double click on HijackThis.exe to run the program.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here.

Download CleanUp!
Download and install CleanUp! but do not run it yet.

WARNING: CleanUp! deletes EVERYTHING out of temporary folders and does not make backups. If you have any documents or programs that are saved in any temporary folders, please make a backup of these before running CleanUp!

WARNING: Do not run cleanup under Windows XP x64 Edition. If you're not sure if you have the 64-bit version of Windows then you probably do not; however, you can check by using IE to download the whichcpu tool and then running it.


Download AVG Anti-Spyware
Please download, install, and update AVG Anti-Spyware.

1. Load AVG Anti-Spyware and then click the Shield tab at the top
   • Click on the word active to change it to inactive.
2. Click the Update tab at the top:
   • Under Manual update, click Start update. After the update finishes, the status bar at the bottom will display "Update successful". If you are having trouble updating, you can also download and run the manual updater.
   • Under Automatic update, change the Update interval to something more reasonable like 12 or 24 hours.
3. Click the Scanner tab at the top and then the Settings sub-tab:
   • Under How to act?, click Recommended actions and select Quarantine.
   • Under Reports, select Automatically generate report after every scan
4. Close AVG Anti-Spyware. Do not run a scan with it yet.

Reboot
Reboot your system to Safe Mode by repeatedly tapping the F8 key until the menu appears and choosing Safe Mode from the list. On some systems, this may be the F5 key so try that if F8 doesn't work. Login on with your usual account. Make sure to close any open windows.


Run CleanUp!
Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:

• Click "Options..."
• Move the arrow down to "Custom CleanUp!"
• Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
  • Click on the "Temporary Files" and make sure the box for "Scan drives for file matching" is unchecked.
  Click OK.
• Press the CleanUp! button to start the program.

Once it's finished CleanUp! will ask you to logoff/reboot. Please select NO as we will do this later.


Run AVG Anti-Spyware

• Run AVG Anti-Spyware and click on the Scanner tab at the top and then click on Complete System Scan. This scan can take quite a while to run, so be prepared.
• AVG Anti-Spyware will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side.
• Click on Save Report, then Save Report As. Save the report so that you can find it again (like on the Desktop).
• Close AVG Anti-Spyware.

Reboot
Reboot your system to Normal Mode.


Online Scan
Perform an online scan using Internet Explorer with Kaspersky WebScanner. Click on Launch Kaspersky Anti-Virus Web Scanner. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files.
• Once the files have been downloaded, click on NEXT.
• Now click on Scan Settings
• In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database: extended
  • Scan Options: Scan Archives and Scan Mail Bases
• Click OK
• Turn off the real time scanner of any existing antivirus program before performing the online scan. You can turn it back on after the scan is done.
• Now under select a target to scan, select My Computer
• The program will start and scan your system.
• The scan will take a while so be patient and let it run all the way.
• Once the scan is complete it will display if your system has been infected.
• Click on the Save as Text button and save the file to your desktop.
• Copy and paste that information in your next post.

Take note the names and locations of any file it detects but fails to clean.


With Your Next Post...
Please paste the following with your next reply (in this order please):

1. AVG Anti-Spyware scan report,
2. Kaspersky scan report,
3. a new HiJackThis log taken after Kaspersky finishes.

[lindseyschlabac]

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 7:31:51 AM 11/10/2006

+ Scan result:



C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll -> Adware.Minibug : No action taken.
:mozilla.51:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.52:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.53:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.54:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.55:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.56:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.57:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.58:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.59:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.60:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.61:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.15:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Atdmt : No action taken.
:mozilla.35:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Bfast : No action taken.
:mozilla.81:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Bluestreak : No action taken.
:mozilla.82:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Burstbeacon : No action taken.
:mozilla.80:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Burstnet : No action taken.
:mozilla.83:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Burstnet : No action taken.
:mozilla.154:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Coremetrics : No action taken.
:mozilla.90:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Coremetrics : No action taken.
:mozilla.16:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Doubleclick : No action taken.
:mozilla.112:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Googleadservices : No action taken.
:mozilla.97:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Googleadservices : No action taken.
:mozilla.132:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Hitbox : No action taken.
:mozilla.71:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Hitbox : No action taken.
:mozilla.72:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Hitbox : No action taken.
:mozilla.73:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Hitbox : No action taken.
:mozilla.74:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Hitbox : No action taken.
:mozilla.75:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Hitbox : No action taken.
:mozilla.91:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Linksynergy : No action taken.
:mozilla.92:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Linksynergy : No action taken.
:mozilla.119:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Liveperson : No action taken.
:mozilla.120:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Liveperson : No action taken.
:mozilla.34:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Mediaplex : No action taken.
:mozilla.122:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.123:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.124:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.104:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Qksrv : No action taken.
:mozilla.105:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Qksrv : No action taken.
:mozilla.47:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Questionmarket : No action taken.
:mozilla.36:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.37:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.38:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.39:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.40:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.127:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Serving-sys : No action taken.
:mozilla.128:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Serving-sys : No action taken.
:mozilla.129:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Serving-sys : No action taken.
:mozilla.130:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Serving-sys : No action taken.
:mozilla.84:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Specificclick : No action taken.
:mozilla.85:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Specificclick : No action taken.
:mozilla.30:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Tribalfusion : No action taken.
:mozilla.31:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Tribalfusion : No action taken.
:mozilla.32:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Tribalfusion : No action taken.
:mozilla.33:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Tribalfusion : No action taken.
:mozilla.6:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Webtrendslive : No action taken.
:mozilla.7:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Webtrendslive : No action taken.
:mozilla.24:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
:mozilla.25:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
:mozilla.26:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
:mozilla.27:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
:mozilla.28:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fup2yaum.default\cookies.txt -> TrackingCookie.Zedo : No action taken.


::Report end

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Friday, November 10, 2006 9:00:51 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 10/11/2006
Kaspersky Anti-Virus database records: 226698
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: true

Scan Target - Critical Areas:
C:\WINDOWS
C:\DOCUME~1\RUTHYO~2\LOCALS~1\Temp\

Scan Statistics:
Total number of scanned objects: 17204
Number of viruses found: 0
Number of infected objects: 0 / 0
Number of suspicious objects: 0
Duration of the scan process: 00:13:13

Infected Object Name / Virus Name / Last Action
C:\WINDOWS\$NtUninstallKB828741$\catsrv.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\catsrvut.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\clbcatex.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\clbcatq.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\colbact.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\comadmin.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\comrepl.exe Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\comsvcs.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\comuid.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\es.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\migregdb.exe Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\msdtcprx.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\msdtctm.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\msdtcuiu.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\mtxclu.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\mtxoci.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\rpcrt4.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\rpcrt4.dll.000 Object is locked skipped
C:\WINDOWS\$NtUninstallKB828741$\txflog.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\callcont.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\cmdevtgprov.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\evtgprov.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\gdi32.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\h323.tsp Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\h323msp.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\helpctr.exe Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\ipnathlp.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\lsasrv.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\mf3216.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\msasn1.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\msgina.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\mst120.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\netapi32.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\nmcom.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\rtcdll.dll Object is locked skipped
C:\WINDOWS\$NtUninstallKB835732$\schannel.dll Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
C:\DOCUME~1\RUTHYO~2\LOCALS~1\Temp\ClamWin1.log Object is locked skipped
C:\DOCUME~1\RUTHYO~2\LOCALS~1\Temp\Perflib_Perfdata_714.dat Object is locked skipped
C:\DOCUME~1\RUTHYO~2\LOCALS~1\Temp\~DF1F9F.tmp Object is locked skipped
C:\DOCUME~1\RUTHYO~2\LOCALS~1\Temp\~DF5D89.tmp Object is locked skipped
C:\DOCUME~1\RUTHYO~2\LOCALS~1\Temp\~DFF4CD.tmp Object is locked skipped
C:\DOCUME~1\RUTHYO~2\LOCALS~1\Temp\~WRF0000.tmp Object is locked skipped

Scan process completed.


Logfile of HijackThis v1.99.1
Scan saved at 9:39:01 AM, on 11/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\RealVNC\WinVNC\WinVNC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Tech\Office Program Selector\2.0\ACROMAPP.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearchIndexer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.baerco.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\RealVNC\WinVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKLM\..\Run: [ACROMOUSE] C:\Program Files\Tech\Office Program Selector\2.0\ACROMAPP.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0001.1119\en-us\msntabres.dll/229?c471f77591164313b28ec82569b9bad
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0001.1119\en-us\msntabres.dll/230?c471f77591164313b28ec82569b9bad
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {BBF0D44D-14E6-4DB3-8211-AEF1ABA7EE84} (WebKeyBtn Class) - http://esupport.cabinetvision.com/ATLWebKeyButton.CAB
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\RealVNC\WinVNC\WinVNC.exe" -service (file missing)

[Deckard]

The scans came up pretty clean, so let's focus on what we can stop from loading at startup. But first we'll take care of the two minor things that were found.


Deletions
Delete this folder: C:\Program Files\Common Files\Real\WeatherBug


Clear Cookies
Clear your Firefox cookies. From the open browser, go to Tools>Options>Privacy>Cookies>Clear.


Optional HijackThis Fixes

O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\RealVNC\WinVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ACROMOUSE] C:\Program Files\Tech\Office Program Selector\2.0\ACROMAPP.exe
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe

There may be a resource conflict between the Windows Desktop Search and the Google Desktop Search. These entries are all loaded at startup; you can remove any or all of them, which may help improve computer performance. You may want to optionally uninstall the programs if you do not use them.

After doing this, reboot and let me know how your machine is behaving now. Post a new HijackThis log after you've rebooted, too.

[lindseyschlabac]

Deckard, I am at home right now so I can't do these fixes right now. I will do them on Monday. All of the Optional Hijack This fixes are things that we use no this computer. I may try to turn of the Google desktop search because mostly we use the side bar features and not the desk top search.

I wanted to point out 1 area in paticular that is making me call this computer sluggish. It is in other area's but Opening Microsoft Word Documents in paticular is really slow. Excel documents open fine but for some reason it takes about 15 seconds to open Word Documents.

This happened before on this exact same machine, It tried alot of fixes the other time. Reinstalling Office, getting rid of malware, adware and nothing worked until I reinstalled the OS (XP Pro) After a fresh install Word worked again.

Of course I don't want to have to do a reinstall if I don't have to. I will try turning all of these services off to see if it is better.

thanks

[Deckard]

How much memory is on this machine? When was the last time you defragmented the hard drive? Unfortunately, my expertise lies with malware removal, but the experts over in the Windows XP Support forum may be able to help you diagnose this sort of issue. They will probably have suggestions that I wouldn't even think of.

If you do post there, let them know that you've been checked out by us and declared clean. That being said -- Well done, your logs are clean! Any more issues? If not, you should be good to go but we still have a few items we'd like to address.

Reset System Restore

• Go to Start>Run, type SYSDM.CPL and press Enter.
• Select the System Restore tab.
• Check "Turn off System Restore on all drives" and click Apply.
• Now uncheck the same option and click OK.

Re-enable Protection
Turn back on any malware prevention tools we might have had you switch off.

Microsoft Updates
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by malware. Using Internet Explorer, please go to Microsoft's Windows Update and download all of the critical updates to help prevent possible re-infection.

Please ensure that you have already patched your system against these recent critical exploits:

• WMF exploit: KB912919
• VML exploit: KB925486

Enable Windows Auto Update:

• Go to Start>Run, type WUAUCPL.CPL and press Enter.
• Make sure "Keep my computer up to date" is checked.
• Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Update Java
You need to update your Java as it is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

1. Download the latest version of Java Runtime Environment (JRE) 5.0 Update 9.
2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
3. Click the "Download" button to the right.
4. Check the box that says: "Accept License Agreement".
5. The page will refresh.
6. Click on the link to download Windows Offline Installation with or without multi-language and save to your desktop.
7. Close any programs you may have running -- especially your web browser(s).
8. Go to Start→Control Panel double-click on Add/Remove Programs.
9. Check any item with Java Runtime Environment (JRE or J2SE) in the name.
10. Click the Remove or Change/Remove button.
11. Repeat as many times as necessary to remove each version of Java.
12. Reboot your computer once all Java components are removed.
13. Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.
14. After the reboot, go back into the Control Panel and double-click the Java icon.
15. Under Temporary Internet Files, click the Delete Files button.
16. There are three options in the window to clear the cache - Leave ALL three checked:
    • Downloaded Applets
    • Downloaded Applications
    • Other Files
17. Click OK on Delete Temporary Files Window. NOTE: This deletes ALL of the Downloaded Applications and Applets from the cache.
18. Click OK to leave the Java Control Panel.

Malware Prevention
This is a good time to set up protection against further attacks. You might want to read Tony Klein's "How Did I Get Infected In The First Place?". At the minimum, you need an antivirus that is continually updated, a good firewall, a spyware blocker such as Spyware Blaster, and a real time spyware program such as Spyware Guard to prevent spyware intrusions. I also recommend IE-Spyad, which places over 4,000 websites and domains in the IE Restricted list, thus helping prevent attempts to re-infect your system. All of these have no-strings-attached free versions available. However, be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use but often have malware in them.

Two more articles you may want to read at your leisure are "KRC Anti-Spyware Tutorial" and "Making Internet Explorer Safer".

The following is a list of free software we recommend:

Antivirus
AV software should be updated at least once a week for optimum protection. Here are some free AV programs available for personal use. NOTE: Do not install more than one AV program because they will conflict with each other. Only pick one.

• AOL Active Virus Shield (powered by Kaspersky Antivirus)
• BitDefender
• Avira PersonalEdition Classic
• Avast!
• AVG

Firewalls
A good firewall is the first-line of defense for your computer and will monitor incoming and outgoing traffic. NOTE: Microsoft's Firewall does not monitor outgoing traffic. If you are unfamiliar with how a firewall works, you can read "Understanding and Using Firewalls". Here are some free firewalls available for personal use:

• Sygate Personal Firewall
• ZoneAlarm
• Tiny Personal Firewall
• Sunbelt Kerio Personal Firewall
• Outpost Firewall PRO

Realtime Malware Prevention Tools
These programs actively watch your computer for possible malware-related changes and help prevent them. You can run more than one of these at a time.

• Spyware Guard
• Spybot Search & Destroy
• AdAware
• WinPatrol - with tutorial

Passive Malware Prevention Tools
These programs configure your computer to prevent known malware-related changes. You can have more than one of these at a time and they take up minimal resources.

• SpywareBlaster - Install & update SpywareBlaster with the latest definitions. After you have updated, click the button - enable protection for all unprotected items. Check regularly for updates.
• IE-Spyad - Extract to your desktop and double-click install.bat. Install options #2 and #4. IE-Spyad places more than 4,000 dubious domains in the IE Restricted list, which impairs attempts to infect your system. It prevents any downloads from the sites although you will still be able to connect to them. You can read more about it on it's homepage.
• MVPS Hosts File - extract and double-click the mvps.bat file. This will replace your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements, preventing your computer from connecting to those sites.
• McAfee SiteAdvisor - helps to warn you before you interact with a dangerous Web site. Works with both IE and Firefox.

Alternative Web Browsers
Using an alternative browser can help prevent malware from being installed without your knowledge, but may not work on all websites.

• Firefox
• Opera

Alternative Miscellaneous
Here are some alternatives that are worth looking into if you use their features:

• Trillian - an Instant Messenger client that speaks multiple IM services (AIM, Yahoo!, ICQ, MSN, etc.)
• Miranda-IM - another Instant Messenger client with multiple IM capabilities.
• Desktop Weather - A taskbar weather program that is free and resource light.

Please respond to this thread one more time so we can mark this thread as resolved.

[lindseyschlabac]

My Machine has 512 MegaBytes of Ram. I have been defragmenting at least once a month.



Alright you can mark this resolved thanks for the help!