hijacker?

[dragula]

Hey,
My homepage is currently stuck at this address:
http://securityresponse.symantec.com.../fix_homepage/

I can't change it to anything else. I'm not sure if it's a problem with Norton, or an actual HiJacker. I do have Norton 2006 running, with a full system scan it found nothing, along with Spybot, Ad-Aware, and CWShredder.

When I try to manually change my homepage back to yahoo, a Norton window pops up with a warning about blocking my homepage from changing. So, it won't let me change it. I tried to disable Norton's 'homepage protection', yet it still doesn't allow me to change it to yahoo or anything else.

ANY help would be greatly appreciated.

Thanks a lot!




Here's a copy of my HiJackThis! log:

Logfile of HijackThis v1.99.1
Scan saved at 7:07:53 PM, on 9/20/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\tony\Desktop\HardDrive Switch\EXE Files\nuthin\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com...r/fix_homepage
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)

[dragula]

sorry, just bumpin this up a little. Might have slipped by.

[tetonbob]

Did you follow the instructions on that link? You should have an option to allow you to set your own page when the Norton Popup opens.

http://securityresponse.symantec.com.../fix_homepage/

If that doesn't work.....

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com...r/fix_homepage

Close HijackThis now.

---------------------------------------------------------------------------------------------

Reset your homepage from the IE menubar via Tools>Internet Options

Let me know if this helps.

[dragula]

Yah, i've done the usual in 'Tools'/'Internet Options' for changing a homepage. but, NOrton keeps coming up with a message saying somethings trying to change my homepage, so it doesn't let me. So, then i turned that option off in Norton, so it won't block homepage changes. Yet, it still does this. Then i uninstalled Norton, and it still won't let me change my homepage...

I deleted that key you said in HiJackThis! yet it is immediately still there when i rescan.

THanks!

[tetonbob]

Right click on http://www.silentrunners.org/Silent%20Runners.vbs and choose Save As...Save it to your Desktop. Double click on 'Silent Runners' to run it. Choose 'No' at the prompt. It will create a file called 'Startup Programs' (followed by your computer name and current date) on your desktop. Do NOT open it yet. Wait until you get the prompt 'All Done'. Then open up that file and post all the contents here in your next post. If you receive a warning message about scripts, choose to allow it to run.

Also post a new HJT log.

[dragula]

Here are the results of the 'Start Up Programs':

"Silent Runners.vbs", revision 48, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"PopUpStopperFreeEdition" = ""C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"" ["Panicware, Inc."]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Zone Labs Client" = ""C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"" ["Zone Labs, LLC"]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"SSBkgdUpdate" = "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot" ["Scansoft, Inc."]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"SSC_UserPrompt" = ""C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{A8F38D8D-E480-4D52-B7A2-731BB6995FDD}\(Default) = "NAV Helper"
-> {HKLM...CLSID} = "CNavExtBho Class"
\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {HKLM...CLSID} = "Display Panning CPL Extension"
\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{B41DB860-8EE4-11D2-9906-E49FADC173CA}" = "WinRAR shell extension"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79307-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{5E44E225-A408-11CF-B581-008029601108}" = "Roxio DragToDisc Shell Extension"
-> {HKLM...CLSID} = "Roxio DragToDisc Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\shellex.dll" ["Roxio"]
"{A44D5ACC-3411-40DE-9AD3-214FFB2ED7AC}" = "My Media"
-> {HKLM...CLSID} = "My Media"
\InProcServer32\(Default) = "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\MediaSX.dll" ["Roxio, Inc."]
"{32020A01-506E-484D-A2A8-BE3CF17601C3}" = "AlcoholShellEx"
-> {HKLM...CLSID} = "AlcoholShellEx"
\InProcServer32\(Default) = "C:\PROGRA~1\ALCOHO~1\ALCOHO~1\AXShlEx.dll" ["Alcohol Soft Development Team"]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {HKLM...CLSID} = "Portable Media Devices"
\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM...CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{A70C977A-BF00-412C-90B7-034C51DA2439}" = "NvCpl DesktopContext Class"
-> {HKLM...CLSID} = "DesktopContext Class"
\InProcServer32\(Default) = "C:\WINDOWS\System32\nvcpl.dll" ["NVIDIA Corporation"]
"{FFB699E0-306A-11d3-8BD1-00104B6F7516}" = "Play on my TV helper"
-> {HKLM...CLSID} = "NVIDIA CPL Extension"
\InProcServer32\(Default) = "C:\WINDOWS\System32\nvcpl.dll" ["NVIDIA Corporation"]
"{1CDB2949-8F65-4355-8456-263E7C208A5D}" = "Desktop Explorer"
-> {HKLM...CLSID} = "Desktop Explorer"
\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}" = "Desktop Explorer Menu"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A48}" = "nView Desktop Context Menu"
-> {HKLM...CLSID} = "nView Desktop Context Menu"
\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{967B2D40-8B7D-4127-9049-61EA0C2C6DCE}" = "PowerISO"
-> {HKLM...CLSID} = "PowerISO"
\InProcServer32\(Default) = "C:\Program Files\PowerISO\PWRISOSH.DLL" ["PowerISO Computing, Inc."]
"{0561EC90-CE54-4f0c-9C55-E226110A740C}" = "Haali Column Provider"
-> {HKLM...CLSID} = "Haali Column Provider"
\InProcServer32\(Default) = "C:\Program Files\Avi2Dvd\Programs\Filters\Haali media splitter\mmfinfo.dll" [null data]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\OFFICE11\msohev.dll" [MS]

HKLM\Software\Classes\PROTOCOLS\Filter\
INFECTION WARNING! text/xml\CLSID = "{807553E5-5146-11D5-A672-00B0D022E945}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL" [MS]

HKLM\Software\Classes\Folder\shellex\ColumnHandlers\
{0561EC90-CE54-4f0c-9C55-E226110A740C}\(Default) = "Haali Column Provider"
-> {HKLM...CLSID} = "Haali Column Provider"
\InProcServer32\(Default) = "C:\Program Files\Avi2Dvd\Programs\Filters\Haali media splitter\mmfinfo.dll" [null data]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
7-Zip\(Default) = "{23170F69-40C1-278A-1000-000100020000}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\7-Zip\7-zipn.dll" ["Igor Pavlov"]
PowerISO\(Default) = "{967B2D40-8B7D-4127-9049-61EA0C2C6DCE}"
-> {HKLM...CLSID} = "PowerISO"
\InProcServer32\(Default) = "C:\Program Files\PowerISO\PWRISOSH.DLL" ["PowerISO Computing, Inc."]
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}"
-> {HKLM...CLSID} = "IEContextMenu Class"
\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
7-Zip\(Default) = "{23170F69-40C1-278A-1000-000100020000}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\7-Zip\7-zipn.dll" ["Igor Pavlov"]
PowerISO\(Default) = "{967B2D40-8B7D-4127-9049-61EA0C2C6DCE}"
-> {HKLM...CLSID} = "PowerISO"
\InProcServer32\(Default) = "C:\Program Files\PowerISO\PWRISOSH.DLL" ["PowerISO Computing, Inc."]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
7-Zip\(Default) = "{23170F69-40C1-278A-1000-000100020000}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\7-Zip\7-zipn.dll" ["Igor Pavlov"]
PowerISO\(Default) = "{967B2D40-8B7D-4127-9049-61EA0C2C6DCE}"
-> {HKLM...CLSID} = "PowerISO"
\InProcServer32\(Default) = "C:\Program Files\PowerISO\PWRISOSH.DLL" ["PowerISO Computing, Inc."]
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}"
-> {HKLM...CLSID} = "IEContextMenu Class"
\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\tony\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\scrnsave.scr" [MS]


Enabled Scheduled Tasks:
------------------------

"Norton AntiVirus - Run Full System Scan - tony" -> launches: "C:\PROGRA~1\NORTON~1\Navw32.exe /TASK:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{C4069E3A-68F1-403E-B40E-20066696354B}"
-> {HKLM...CLSID} = "Norton AntiVirus"
\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{C4069E3A-68F1-403E-B40E-20066696354B}"
-> {HKLM...CLSID} = "Norton AntiVirus"
\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

Explorer Bars

Dormant Explorer Bars in "View, Explorer Bar" menu

HKLM\Software\Classes\CLSID\{FF059E31-CC5A-4E2E-BF3B-96E929D65503}\(Default) = "&Research"
Implemented Categories\{00021493-0000-0000-C000-000000000046}\ [vertical bar]
InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{92780B25-18CC-41C8-B9BE-3C9C571A8263}\
"ButtonText" = "Research"

{AC9E2541-2814-11D5-BC6D-00B0D0A1DE45}\
"ButtonText" = "AIM"
"Exec" = "C:\Program Files\AIM\aim.exe" ["America Online, Inc."]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Automatic LiveUpdate Scheduler, Automatic LiveUpdate Scheduler, ""C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe"" ["Symantec Corporation"]
Norton AntiVirus Auto-Protect Service, navapsvc, ""C:\Program Files\Norton AntiVirus\navapsvc.exe"" ["Symantec Corporation"]
Norton AntiVirus Firewall Monitor Service, NPFMntor, ""C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe"" ["Symantec Corporation"]
Norton Protection Center Service, NSCService, ""C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE"" ["Symantec Corporation"]
NVIDIA Display Driver Service, NVSvc, "C:\WINDOWS\System32\nvsvc32.exe" ["NVIDIA Corporation"]
PC Tools Spyware Doctor, SDhelper, "C:\Program Files\Spyware Doctor\sdhelp.exe" ["PC Tools"]
SPBBCSvc, SPBBCSvc, ""C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe"" ["Symantec Corporation"]
Symantec Core LC, Symantec Core LC, ""C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe"" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Network Drivers Service, SNDSrvc, ""C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
TrueVector Internet Monitor, vsmon, "C:\WINDOWS\system32\ZoneLabs\vsmon.exe -service" ["Zone Labs, LLC"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]
WMDM PMSP Service, WMDM PMSP Service, "C:\WINDOWS\System32\MsPMSPSv.exe" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ The search for DESKTOP.INI DLL launch points on all local fixed drives
took 84 seconds.
+ The search for all Registry CLSIDs containing dormant Explorer Bars
took 10 seconds.
---------- (total run time: 185 seconds)



________________________________________________________________

Here's a fresh copy of my HiJackThis! Log:


Logfile of HijackThis v1.99.1
Scan saved at 5:29:38 PM, on 9/24/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\tony\Desktop\HardDrive Switch\EXE Files\nuthin\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com...r/fix_homepage
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)

[tetonbob]

Please try these steps as laid out by Symantec

http://service1.symantec.com/SUPPORT...=docid&seg=hho

Even if you have tried something similar, do this step by step.

Plus....I thought you said you uninstalled Norton. Did you reinstall it? It is still evident in your HijackThis log.

[dragula]

yah, sorry, i did reinstall it after it still didn't help. OK, tried the website instructions you gave me. When i tried to manually change my homepage to 'www.yahoo.com' under 'Tools/Internet Options', i clicked on the homepage button to take me there, and Norton popped up saying that it blocked an attempt to change my homepage. It offered to change the homepage to the 'www.yahoo.com' that i had typed in and it 'OK'. I then hit the homepage button again, and it just reloads that stupid Norton symantec webpage again, like i didn't change anything.

[tetonbob]

Well, I'm pretty certain this is some sort of Norton mystery. I'm not very fond of Norton. This is simply the latest reason I have.

Let's try this a couple more ways...

First, go through those steps again,(be sure to do it exactly as it appears) but this time, have it set you to a blank page. See if that helps.

If still no joy, since you've already uninstalled Norton once....

Disconnect from the internet. Pull the plug so you're not online while unprotected.

Uninstall it again. Then restart your system. Then fix that entry with HJT.

Then reinstall and see what happens.

I'm reasonable certain this is an issue with Norton, and not malware. If these ideas don't get it done, you may want to ask in our Security and Firewalls forum.

[dragula]

alright, i tried the blank page, as well as all other options to choose, and they do absolutely nothing. I then, uninstalled Norton again, and ran HiJackThis! and fixed the entry, tried to change my homepage and the same thing happened. It wouldn't change from the symantec page.


THanks

[dragula]

bumping, any other suggestions or do you still think this may be Norton-related?

However, that's odd that I can no longer change my homepage, even after uninstalling Norton. When it's uninstalled, it still keeps the same norton site as my homepage, just without the Norton program notification window pop up mentioning the blocking of a homepage change.

[tetonbob]

Let's try something else...

Fix this entry with HJT if it still exists:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com...r/fix_homepage

Then, Go to Start>Control Panel>Internet Options>Programs tab. Click on the Reset Web Settings button.

Click Yes at the next prompt. Make sure the Also reset my Home Page box is ticked.

Then, post a new HJT log.

One more question....is your version of ZoneAlarm current with updates? A recent update has corrected a bug where some users could not reset their home page.

http://download.zonelabs.com/bin/fre...seHistory.html

Should be ZoneAlarm version 6.5.737.000

New and improved features in ZoneAlarm version 6.5.737.000

* Fixes a crash that was discovered in some cases on international versions.
* Fixes an issue where some ZoneAlarm users couldn’t change their default home page.

To find out what version you have installed, click on Overview Tab, then Product info.

Let me know how you get along.

[dragula]

Hooooly crap...

didn't see that one coming. You were spot on, it was the ZoneAlarm update. I tried that first seeming more promising.

Congrats on that one, you guys fix all my problems.

Thanks a lot!

[tetonbob]

Glad to hear it.

I'll give you some info for future protection, although you're fairly well protected as it is...these are for your information:


Enable Windows Auto Update

• Go to Start>Run - type wuaucpl.cpl
• tick on the checkbox - "Keep my computer up to date"
• Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

To help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
  • Install & update SpywareBlaster with the latest definitions.
    After you have updated, click the button - enable protection for all unprotected items
• SpywareGuard to catch and block spyware before it can execute.
  
• SPYBOT - SEARCH & DESTROY
  Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
  
• AD-AWARE
  Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here
  
• Winpatrol - Download and install the free version of Winpatrol.
  A tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software
  
  
• IE-SPYAD - IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Download IE-SpyAD - Extract the contents to a new folder
    From within the folder, double-click install.bat
    Select Option #2 - Install the new IE-SPYAD list.
    Then return to the main menu.
    Select option #4 - Add the old porn sites domain
  
  
  
• MVPS HOST FILE
  The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.
  • Download Host.zip to your desktop.
  • From your Desktop right-click (hosts.zip) and select:
    Extract All from the menu.
    
  • Click Next, click Next, select the option:
    "Show Extracted files", click Finish
    
  • This will open the newly created hosts folder on your Desktop.
    
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  
  
  
• ANTIVIRUS SOFTWARE
  It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online antivirus scanners:
  
  Anti-Spyware Tutorial
  
  Here are two very good free Antivirus products which are available:
  
• Avast!
  
  
• AVG

If you do not have a firewall, here are 4 free ones available for personal use:

• ZoneAlarm
• Avast Antivirus/Firewall
• Tiny Personal Firewall
• OutPost Firewall

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL
• MAKING INTERNET EXPLORER SAFER

If you want to fight back the Malware Writers that have made your life a misery, please take a look here and read what you can do against it.

Please respond to this thread one more time so we can mark this thread as resolved.

[dragula]

Thanks!

Good to go!