Home Page Hijack

[kirsten514]

Logfile of HijackThis v1.99.1
Scan saved at 6:44:24 PM, on 9/1/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Downloaded Program Files\smss.exe
C:\Program Files\PCODEC\isamonitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\PCODEC\isamini.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {202a961f-23ae-42b1-9505-ffe3c818d717} - C:\Program Files\PCODEC\isaddon.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus C84 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P32 "EPSON Stylus C84 Series (Copy 1)" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [dmyeh.exe] C:\WINDOWS\system32\dmyeh.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://www.ritzpix.com/upload/FujifilmUploadClient.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: bestreak - {874443fe-aa33-4ebf-a6ac-73208787e62d} - C:\WINDOWS\system32\viruxz.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

My home page has been hijacked, and it redirects the page to this stupid page when I open my browser.....http://www.safetyhomepage.net/

Help Please!
Thanks!

[Glaswegian]

Hi kirsten514 and welcome to the Security Forum.

You may wish to Subscribe to this thread (Thread Tools) so that you are notified when you receive a reply.


Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.


Show Hidden Files
Go to My Computer > Tools > Folder Options > View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System files and Folders are showing / visible. Uncheck the Hide protected operating system files option.



Downloads
Please download Cleanup! or use this Alternate Link if the main link does not work and install it. You will use this later.
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!


Download Ewido Anti-Malware
This is a 30 day trial

• Install Ewido Anti-Malware.
• Double-click the icon on Desktop to launch Ewido
• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"
  • I also recommend changing the "Update interval" to something more reasonable like 12 hours.

If you are having problems with the updater, you can use this link to manually update Ewido.
When you have finished updating, EXIT Ewido.

Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop. Do not use it yet!



Reboot
Reboot your system in Safe Mode.

• Restart the computer. The computer begins processing a set of instructions known as BIOS.
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (dependent on your system this may be F5 or another key)
• Instead of Windows loading as normal, a menu should appear
• Use the arrow key to highlight Safe Mode and press Enter.

HijackThis Entries
Open Hijack This and click on Scan. Check the following entries (if they still exist) (make sure you do not miss any)

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
O4 - HKLM\..\Run: [dmyeh.exe] C:\WINDOWS\system32\dmyeh.exe

Please remember to close all other windows, including browsers then click Fix checked.



File Deletions
Delete the following File indicated in RED if it still exists.

C:\WINDOWS\system32\dmyeh.exe




Run SmitfraudFix
Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : " Registry cleaning - Do you want to clean the registry?" answer Yes by typing Y and hit Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question " Replace infected file?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: (C:rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply.



Run CleanUp!
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!

Open Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:

Click Options
Move the slider button down to Custom CleanUp!
Check the following:

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users
• Click on the “Temporary Files” tab and uncheck the box for “Scan drives for file matching” if it’s checked.

Click OK, Press the CleanUp! button to start the program and DO NOT REBOOT when prompted.
Note: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these BEFORE running CleanUp! If you have a 64 bit Operating System do NOT run Cleanup and let me know as we will use another utility.


Go to Control Panel click Display > Desktop > Customize Desktop > Web > Now, Uncheck Everything and delete if present:
• "Security Info"
• "Warning Message"
• "Security Desktop"
• "Warning Homepage"
• "Desktop Uninstall"

Also make sure the 'Lock desktop items' box is unticked. Click OK, and then Click Apply, then OK.


Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.




Run Ewido
Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
• When the scan is complete click Recommended Action and change it to Quarantine
• Then click Apply all actions

Once finished, click the Save report button, then click Save Report As and save it to your desktop (make sure to remember where you saved that file, this is important).

NOTE: Ewido scan may require an hour.




Reboot
Reboot your system in Normal Mode.




SmitfraudFix - Additional Items
Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter
**Note** This will remove all entries in the "Trusted Zone" - if you want them back, you have to add them back to the Trusted Sites again.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.




Online Scan

Perform an online scan with Internet Explorer with Panda ActiveScan

Click on the "Free To Use ActiveScan" located on the top right hand corner.

1. Click Check Now and a "pop up" window will appear. *Please ensure that your pop up blocker doesn't block it *
2. Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on See report then click Save report

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan



Logs required
rapport.txt
Ewido Log
Panda Log
HijackThis Log

Please also let me know how your system is performing now and if you have any specific problems.

[kirsten514]

The home page has returned to normal, thanks! I don't think I have specific problems, although occasionally in the past, after I have 'googled' something, I'll click the link, and it will direct me to a search engine. Is this malware?

Here are my logs...

"rapport.txt"

SmitFraudFix v2.83

Scan done at 10:46:32.38, Mon 09/04/2006
Run from C:\Documents and Settings\Russ\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix ran in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"bestreak"="{874443fe-aa33-4ebf-a6ac-73208787e62d}"


»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri

C:\WINDOWS\system32\viruxz.dll -> Missing File


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\DOCUME~1\ALLUSE~2.WIN\STARTM~1\Online Security Guide.url Deleted
C:\DOCUME~1\ALLUSE~2.WIN\STARTM~1\Security Troubleshooting.url Deleted
C:\Program Files\PCODEC\ Deleted

»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End

"Ewido Log"

---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 1:27:10 PM 9/4/2006

+ Scan result:



C:\Program Files\HijackThis\backups\backup-20051008-000213-574.dll -> Adware.Coupons : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003555.exe -> Downloader.Zlob.ahq : Cleaned with backup (quarantined).
C:\Program Files\HijackThis\backups\backup-20060901-002807-913.dll -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003539.dll -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003541.exe -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003549.dll -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003551.exe -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP17\A0003586.dll -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP17\A0003587.exe -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP18\A0003593.exe -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP19\A0003668.exe -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP19\A0003684.dll -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP19\A0003686.dll -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP19\A0003687.exe -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP19\A0003688.exe -> Downloader.Zlob.ahs : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003540.exe -> Downloader.Zlob.yt : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003550.exe -> Downloader.Zlob.yt : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003554.exe -> Downloader.Zlob.yt : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP11\A0003366.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003542.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP16\A0003552.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP17\A0003588.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP18\A0003647.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP19\A0003670.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP4\A0001013.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP7\A0001208.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP8\A0001294.exe -> Dropper.Vidro.u : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{8D308AD2-7604-4675-9966-B3012C93E471}\RP17\A0003582.dll -> Not-A-Virus.Hoax.Win32.Renos.dp : Cleaned with backup (quarantined).


::Report end

"Panda Log"

Incident Status Location

Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\Russ\Cookies\russ@apmebf[2].txt
Spyware:Cookie/QkSrv Not disinfected C:\Documents and Settings\Russ\Cookies\russ@qksrv[2].txt
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Russ\Cookies\russ@tribalfusion[1].txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Russ\Desktop\SmitfraudFix\Process.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Russ\Desktop\smitRem.exe[smitRem/Process.exe]

"HijackThis Log"

Logfile of HijackThis v1.99.1
Scan saved at 2:19:24 PM, on 9/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HijackThis\HijackThis.exe

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus C84 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P32 "EPSON Stylus C84 Series (Copy 1)" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://www.ritzpix.com/upload/FujifilmUploadClient.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

[Glaswegian]

Hi again

Being redirected from Google is common – I stay away from things like ‘sponsored links’ – they will often include a redirect.


Ewido has ripped through your System Restore points, so let’s reset them first – it gives us something to fall back on – just in case.

To turn off System Restore click Start > Right Click My Computer > Properties. Click the System Restore tab and Check "Turn off System Restore" or "Turn off System Restore on all drives" Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK.

To turn on System Restore by Clicking Start. Right-click My Computer, and then click Properties. Click the System Restore tab. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply, and then OK.

This will create a new Restore Point.



Let’s do another online scan.

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky WebScanner

Next Click on Launch Kaspersky Anti-Virus Web Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded click on NEXT
• Now click on Scan Settings
• In the scan settings make that the following are selected:

Scan using the following Anti-Virus database:

• Extended

Scan Options:

• Scan Archives
• Scan Mail Bases

Click OK

Now under select a target to scan: Select My Computer

• This will program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.

Now click on the Save as Text button:

• Save the file to your desktop.
• Copy and paste that information in your next post.

Take note of the name(s) and location(s) of any file(s) it detects but fails to clean.

* Turn off the real time scanner of any existing antivirus program while performing the online scan

[kirsten514]

I was finally able to run the entire scan without interruption but the text is too much, and I can't upload the file. What do I do next?

[tetonbob]

If it won't all fit in one post, break it into as many posts as needed.

[kirsten514]

attached is the notepad document, part 1

[kirsten514]

attached is the notepad document, part 2

[Glaswegian]

Hi again

Clear out Symantec’s quarantine folder.

Delete your Temporary Internet Files. In IE, click on Tools > Internet Options and in the General Tab click the 'Delete' button under 'Browsing History'.


Your log is clean. Any more problems? If not we’ll just tidy up and I’ll let you go, along with my recommendations for staying safe and secure.


Reset Hidden/System Files
To reset your hidden and system files:

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Deselect the Show hidden files and folders option.
• Select the Hide file extensions for known types option.
• Select the Hide protected operating system files option.
• Click Yes to confirm.
• Click OK.

System Restore
To turn off System Restore click Start > Right Click My Computer > Properties. Click the System Restore tab and Check "Turn off System Restore" or "Turn off System Restore on all drives" Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK.

To turn on System Restore by Clicking Start. Right-click My Computer, and then click Properties. Click the System Restore tab. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply, and then OK.

This will create a new Restore Point.



IMPORTANT!!!
Please ensure that Windows is patched against the WMF exploit. This is a dangerous vulnerability that opens the door to multiple infections. Visit Window's Update to get the KB912919 patch if you have not already done so.



Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

Spyware Blaster to help prevent spyware from installing in the first place.
Spyware Guard to catch and block spyware before it can execute.
Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here.


Ad-aware
Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here.


IE-SPYAD
IE-Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impairs attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. A tutorial on installing this product can be found here.


SnoopFree
SnoopFree is a real time monitor that notifies you when a programme wants to record your keystrokes or read your screen. Note that SnoopFree is only for XP systems.


MVPS Hosts File
The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer. Note that if you use a company provided HOSTS file you should not use the MVPS HOSTS file.


Alternate Browsers
Try the following free alternate browsers rather than Internet Explorer
Firefox
Opera
Maxthon



Firewalls
A good firewall will monitor incoming and outgoing traffic. NOTE: Microsoft's Firewall does not monitor outgoing traffic. If you do not have a firewall, here are 3 free ones available for personal use:
Sygate Personal Firewall
ZoneAlarm
Tiny Personal Firewall


Anti Virus Software
It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See this link for a listing of some online antivirus scanners:
Anti-Spyware Tutorial

Here are two very good free Antivirus products which are available:
Avast!
AVG

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.


Other Protection
Winpatrol - Download and install the free version of Winpatrol. A tutorial for this product is located here:
Using Winpatrol to protect your computer.


In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

PC Safety & Security - What Do I Need?.
Making Internet Explorer Safer.

Keep clean and safe and enjoy your computing!

Please respond to this thread one more time so we can mark this thread as resolved.