Computer Freezing up, slow operation...

[rnelson]

Performed a McAphee virus scan and it showed two trojans, it gave message that the files couldnt be cleaned so to either delete or quarantine. Hit delete and said couldnt delete had to clean or quarantine, hit quarantine and said couldnt quarantine had to either delete or clean. Left for work and returned and performed another viruscan and nothing was detected. Computer started running really slow and freezing up for 5-10 min at a time, especially if i tried to do anything with McAphee security center. Viruscan was disabled so every time I try to enable it in the Security Center it says its on but if I exit it turns off agian.





Logfile of HijackThis v1.99.1
Scan saved at 2:23:17 PM, on 7/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime Alternative\qttask.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Radeon Omega Drivers\v2.6.53\ATI Tray Tools\atitray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Rar$EX00.141\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://support.asus.com/download/download.aspx
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [AtiTrayTools] "C:\Program Files\Radeon Omega Drivers\v2.6.53\ATI Tray Tools\atitray.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...26/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...05/mcfscan.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe

[dorts]

Hi and welcome to TSF.

I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem as soon as possible.

You may wish to Subscribe to this thread (Thread Tools) so that you are notified when you receive a reply.

Please be patient with me during this time.

[dorts]

I see that you have 3 antivirus programs on this machine. From your log, I noted McAfee, AVG and Symantec. This messes up the machine pretty badly. Alike firewalls, anti-virus programs have conflicts co-existing with each other & may produce undesirable results. Please uninstall ALL leaving only one of them.

ALL the antivirus programs must be removed via Add/Remove program.
For any program that doesn't have an add/remove entry, you will have to do this:

Re-install the program -> Reboot -> Uninstall

[rnelson]

Which program is the best antivirus to keep?
Thanks for your time

[dorts]

Hi rnelson,

I would suggest you to keep an antivirus which you have paid for. I am using AVG free myself, simple and good. Its your choice.

[rnelson]

I've removed two of them, what next?

[dorts]

Analysts will be reviewing my reply. I will post a fix ASAP. Please be patient with me.

[rnelson]

No problem, thanks for helping...

[dorts]

Hello and welcome to TSF


Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.


I am not seeing anything in this log. We'll run a few tools and see if they reveal anything for us.
About the two trojan McAfee found, can you give me the names of them?


HijackThis in Temp Folder

You are running Hijack This from a temporary directory. It needs to be in a permanent folder. Please go into Windows Explorer, click on C: then click on File > New > Folder and call it HJT , or another name of your choice. The program creates backup files that we may need to use later. If the program is in a Temporary folder, files may be deleted by you or by CleanUp! which we are going to run in this fix.


Downloads and others

Please download Cleanup! and install it. You will use this later.


Download Ewido Anti-Malware

• Install Ewido Anti-Malware
• Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.

If you are having problems with the updater, you can use this link to manually update Ewido

• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

When you have finished updating, EXIT Ewido anti-spyware. Do Not run a scan just yet, we will shortly.


Safe Mode

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.


CleanUp!

*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:

Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files (if present)
• Cleanup! All Users
• Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.

Click OK
Press the CleanUp! button to start the program and NOT NOT reboot when prompted.


Ewido

Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

You may now reboot back into normal mode


Online Scan

Perform an online scan with Internet Explorer with Panda ActiveScan

Click on the "Free To Use ActiveScan" located on the top right hand corner

1. Click Check Now and a "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
2. Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on See report then click Save report

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan


Logs

Please post the following logs in your next reply...

• Ewido’s Log
• Panda’s Online Scan Log

[rnelson]

---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 3:42:56 PM 7/16/2006

+ Scan result:



:mozilla.32:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Addynamix : Cleaned with backup (quarantined).
:mozilla.70:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
:mozilla.71:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
:mozilla.72:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
:mozilla.73:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
:mozilla.27:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).
:mozilla.80:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).
:mozilla.81:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).
:mozilla.82:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).
:mozilla.31:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
:mozilla.28:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
:mozilla.29:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
:mozilla.30:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
:mozilla.7:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).
:mozilla.8:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Qksrv : Cleaned with backup (quarantined).
:mozilla.9:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Qksrv : Cleaned with backup (quarantined).
:mozilla.51:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
:mozilla.52:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
:mozilla.53:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
:mozilla.54:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
:mozilla.55:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
:mozilla.56:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
:mozilla.57:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
:mozilla.58:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
:mozilla.17:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined).


::Report end









Activescan Report


Incident Status Location

Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt[.atdmt.com/]
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt[.tribalfusion.com/]
Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\axlewios.default\cookies.txt[.apmebf.com/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Administrator\Cookies\administrator@doubleclick[1].txt
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Administrator\Cookies\administrator@tribalfusion[1].txt
Potentially unwanted tool:Application/HideWindow.S Not disinfected C:\WINDOWS\system32\cmdow.exe

[dorts]

Hello and welcome back to TSF

About the two trojan McAfee found, can you give me the names of them?

How is your system behaving now?


Firefox Cookies

Please clear your Firefox Cookies:
Open Firefox and go to Tools->Options. Click the Privacy tab. If you are using a version earlier than 1.5 click "Clear cookies", otherwise click the "Cookies" tab and Click"Clear Cookies now". Close Firefox.


Internet Explorer Cookies

Please clear your Internet Explorer Cookies:
Open Internet Explorer and go to Tools->Internet Options. Click the Delete Cookies... button. Click Ok. Close Internet Options, and Internet Explorer.


Logs

Please post the following log in your next reply...

• A New HijackThis Log

I will wait for infomation regarding the 2 trojans McAfee found as well as the system performance before declaring you clean.

[rnelson]

I dont know the names of the two trojans found, I saw the message right as I was running out the door, they havnt been found on any subsequent scans...

Here is the new log, the computer seems to be running better now, its not freezing up anymore.



Logfile of HijackThis v1.99.1
Scan saved at 5:02:21 PM, on 7/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
c:\program files\mcafee.com\agent\mcdetect.exe
C:\WINDOWS\system32\Ati2evxx.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
c:\PROGRA~1\mcafee.com\vso\OasClnt.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\oodag.exe
c:\program files\mcafee.com\vso\mcvsshld.exe
c:\program files\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime Alternative\qttask.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\WINDOWS\system32\ctfmon.exe
C:\program files\valve\steam\steam.exe
C:\Program Files\Radeon Omega Drivers\v2.6.53\ATI Tray Tools\atitray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\system32\WgaTray.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Rar$EX00.750\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://support.asus.com/download/download.aspx
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [AtiTrayTools] "C:\Program Files\Radeon Omega Drivers\v2.6.53\ATI Tray Tools\atitray.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...26/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...05/mcfscan.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe



Thanks for your help :)

[dorts]

Hi rnelson,

Fixes with HijackThis

Open HijackThis and click on 'Do a System Scan Only'. Check the following entry (If they still exist, make sure you do not miss any)

O20 - Winlogon Notify: NavLogon - C:\WINDOWS\


Other than that, you’re clean! Do you have any other problems? If not, you are set to go!


Create a new System Restore point

• click Start >> Run - type SYSDM.CPL & press Enter
• select the System Restore Tab
• tick on the checkbox - "Turn off System Restore on all drives"
• click Apply
• then untick the same checkbox & click OK

Please ensure that you have already patched your system against the recent WMF exploit.
Go to this page to get the KB912919 patch.

Enable Windows Auto Update

• Go to Start>Run - type wuaucpl.cpl
• tick on the checkbox - "Keep my computer up to date"
• Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
  • Install & update SpywareBlaster with the latest definitions.
    After you have updated, click the button - enable protection for all unprotected items
• SpywareGuard to catch and block spyware before it can execute.
  
• SPYBOT - SEARCH & DESTROY
  Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
  
• AD-AWARE
  Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here
  
• Winpatrol - Download and install the free version of Winpatrol.
  A tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software
  
  
• IE-SPYAD - IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Download IE-SpyAD - Extract the contents to a new folder
    From within the folder, double-click install.bat
    Select Option #2 - Install the new IE-SPYAD list.
    Then return to the main menu.
    Select option #4 - Add the old porn sites domain
  
  
  
• MVPS HOST FILE
  The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.
  • Download Host.zip to your desktop.
  • From your Desktop right-click (hosts.zip) and select:
    Extract All from the menu.
    
  • Click Next, click Next, select the option:
    "Show Extracted files", click Finish
    
  • This will open the newly created hosts folder on your Desktop.
    
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  
  
  
• ANTIVIRUS SOFTWARE
  It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online antivirus scanners:
  
  Anti-Spyware Tutorial

If you do not have a firewall, here are 4 free ones available for personal use:

• ZoneAlarm
• Avast Antivirus/Firewall
• Tiny Personal Firewall
• OutPost Firewall

But please remember not to install more than 1 firewall as it will cause conflicts like multiple anti-viruses.

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL
• MAKING INTERNET EXPLORER SAFER

If you want to fight back the Malware Writers that have made your life a misery, please take a look here and read what you can do against it.


Please respond to this thread one more time so we can mark this thread as resolved.

Please also consider donating to TSF to keep this site free for all.

[rnelson]

Thanks for your time:)