about.blank

[redfish36117]

I am working on someone elses machine. It will not connect to the internet. When you open IE you get about.blank. It currently has PC cillan on it and is pswd protected and she does not remember the pswd. I ran mcafee on it from my machine and was able to delete and clean multiple viruses, trojans and spyware. I also ran ad-aware se, cwshredder, and spydoctor, and registry repair. Each of these found and fixed multiple problems. But, it still comes up with about.blank. I'm not sure about running hijackthis. Is this what I should do next? Thank you for any help that you can give me.

[tetonbob]

What happens if you type a URL in the address bar?

Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\PROGRAM FILES\HIJACKTHIS\

Double click on HijackThis.exe to run the program.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.

[ikofun]

I have been using about:blank for years as my home page. It is an option available for setting a home page. It can be set in IE by going to

Tools
Internet Options
General tab
Home Page
and then clicking on Use Blank

to make your home page about:blank

I remember reading someplace the usefulness of this is to prevent a virus or spyware attack if some common website such as yahoo or google or cnn or msnbc, etc ever gets infected where it can cause damage just by going to that particular website. Plus about:blank open very quickly without waiting for graphics to load.

Just a thought.

[tetonbob]

ikofun -

This is one of the reasons I asked the question I did.

Please do not reply to member's threads in the HJT forum.

See this thread.

[redfish36117]

When you type in a URL it either does nothing or it says Internet Explorer could not open the search page. And when you open again it is about.blank.
HereLogfile of HijackThis v1.99.1
Scan saved at 7:05:09 PM, on 6/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PCCTLCOM.EXE
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRAM FILES\BROADJUMP\CLIENT FOUNDATION\CFD.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\WEBSHOTS.SCR
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TSC.EXE
C:\Program Files\HijackThis\HijackThis.exe
C:\WINDOWS\system32\cidaemon.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: adobepnl.ADOBE_PANEL - {5E8FA924-DEF0-4E71-8A82-A11CA0C1413B} - C:\WINDOWS\system32\adobepnl.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O2 - BHO: (no name) - {86CB9367-12D4-E652-89AB-956913BAE9E0} - blank (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [USB2Check] RUNDLL32.EXE "C:\WINDOWS\system32\PCLECoInst.dll",CheckUSBController
O4 - HKLM\..\Run: [USBToolTip] "C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.suscc.edu/CFIDE/classes/CFJava.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minib...ansporter.cab?
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/255c798b5eca245...p/RdxIE601.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {77D6AB06-30A4-4C78-96DB-90EECFFA46DE} - http://www.biopac.com/installation/b...37analysis.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...tatsClient.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...3/cpbrkpie.cab
O16 - DPF: {A1337CC4-FF8E-11D1-9C48-00A0CC20E0D0} (EZListings) - http://www.therealyellowpageslive.net/live/ezlistng.cab
O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) - http://photo.walmart.com/photo/uploa...loadClient.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B80DE866-0BBF-4381-9865-09893DFF19A9}: NameServer = 205.152.37.23,205.152.132.23
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

is hijackthis:

[tetonbob]

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

---------------------------------------------------------------------------------------------

Download CWShredder and run it. Click on Update. Click on 'I Agree' button if you agree. Click on 'Fix' (it will automatically fix anything it finds for you) and then click OK. If it asks if you want to delete a certain random file, choose No and post that filename here. Let it finish the scan and then hit Next and Exit.

---------------------------------------------------------------------------------------------

Download these programs. Do not run them except as directed.

smitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

*Note* Alternate download sites for smitrem... http://www.downloads.subratam.org/smitRem.exe
http://www.bleepingcomputer.com/file...ar/smitRem.exe

DelDomains.inf
Right-click and select Save Target As - save it to your desktop.

To use: Right-click and select....... Install (no need to restart)
**Note** This will remove all entries in the "Trusted Zone"

---------------------------------------------------------------------------------------------

Download and install CleanUp!
NOTE: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, make a backup of these before running CleanUp!. Do NOT run this program if you have XP Professional 64 bit edition. If you're unsure please do not run it! If you don't already know, you're probably not using XP64, but you can download & run this tool to find out for sure.....http://www.kellys-korner-xp.com/regs...p_whichcpu.exe


Download Ewido Anti-Malware

• Install Ewido Anti-Malware
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
• Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

• On the left hand side of the main screen click update.
• Then click on Start Update.

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.

---------------------------------------------------------------------------------------------

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account. Make sure to close any open browsers.

---------------------------------------------------------------------------------------------

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked

O2 - BHO: (no name) - {86CB9367-12D4-E652-89AB-956913BAE9E0} - blank (file missing)
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minib...ansporter.cab?
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...3/cpbrkpie.cab

---------------------------------------------------------------------------------------------

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


---------------------------------------------------------------------------------------------

Run Cleanup! using the following configuration:

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files (if present)
• Cleanup! All Users
• Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.

Click OK
Press the CleanUp! button to start the program.. Do NOT Reboot/logoff when prompted.
* CleanUp! will not create any backups!!

---------------------------------------------------------------------------------------------

Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click Complete System Scan to begin scanning.
• Click OK when prompted to clean files

With the first file it prompts to clean, select the option:

• "Perform action on all infections"
• .Choose clean and click OK.

Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour.

---------------------------------------------------------------------------------------------

Next go to Control Panel click Display>Desktop>Customize Desktop>Web> Now, Uncheck Everything and delete if present:

• "Security Info"
• "Warning Message"
• "Security Desktop"
• "Warning Homepage"
• "Desktop Uninstall" or something similar

Also make sure the 'Lock desktop items' box is unticked. Click OK, and then Click Apply, then OK.

---------------------------------------------------------------------------------------------

Restart in Normal Mode

---------------------------------------------------------------------------------------------

Perform an online scan with Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner

1. Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
2. Click Scan Now
3. Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Click on see report. Then click Save report

Post the contents of the report in your next reply

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan


---------------------------------------------------------------------------------------------

Open Hijack This and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

---------------------------------------------------------------------------------------------


In your next post, please provide results from:

Smitfiles.txt
Ewido's log
Online scan
HiJackThis log

[redfish36117]

Thank you for taking so much of your time to help.
I have her hard drive in my computer and it is drive e. I downloaded cwshredder and copied it to drive e and ran it from there. How can I determine if cwshredder is running on drive e or is it running on drive c?

[tetonbob]

I'd recommend you put the hdd back in the system and do all the work in place. Many tools are designed to run against the %windir%

[redfish36117]

Hi, I ran all the programs, except of the Panda ActiveScan. I still am not connecting to the internet. But, the about.blank is gone. It has the microsoft home page in the url. But, it says that it cannot find the server. And I cannot ping any of my other cpu's. I have a small network with a linksys router. I did not run the hijacthis because I did not get to run the Panda Active Scan and also I cannot turn off Pc cillan.

smitRem © log file
version 3.0

by noahdfear


Microsoft Windows XP [Version 5.1.2600]
"IE"="6.0000"
The current date is: Wed 06/14/2006
The current time is: 22:03:56.76

Running from
C:\Documents and Settings\Andrea Tuggle\Desktop\smitRem

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Pre-run SharedTask Export

(GetSTS.exe) SharedTaskScheduler exporter by Lawrence Abrams (Grinler)
Copyright(C) 2006 BleepingComputer.com

Registry Pseudo-Format Mode (Not a valid reg file):

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{438755C2-A8BA-11D1-B96B-00A0C90312E1}\InProcServer32]
@="%SystemRoot%\System32\browseui.dll"


[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8C7461EF-2B13-11d2-BE35-3078302C2030}\InProcServer32]
@="%SystemRoot%\System32\browseui.dll"


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

checking for ShudderLTD key

ShudderLTD key not present!

checking for PSGuard.com key


PSGuard.com key not present!


checking for WinHound.com key


WinHound.com key not present!


checking for drsmartload2 key


drsmartload2 key not present!

spyaxe uninstaller NOT present
Winhound uninstaller NOT present
SpywareStrike uninstaller NOT present
AlfaCleaner uninstaller NOT present
SpyFalcon uninstaller NOT present
SpywareQuake uninstaller NOT present
SpywareSheriff uninstaller NOT present

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Existing Pre-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~

qjrkvy.exe
thlwin32.dll
winflash.dll
adobepnl.dll
users32.exe
amcompat.tlb
nscompat.tlb


~~~ Icons in System32 ~~~



~~~ Windows directory ~~~

about_spyware_bottom.gif
as.gif
as_header.gif
box_1.gif
box_2.gif
box_3.gif
button_buynow.gif
button_freescan.gif
download_box.gif
features.gif
footer_back.gif
footer_back.jpg
header_1.gif
header_2.gif
header_3.gif
header_4.gif
main_back.gif
rf.gif
rf_header.gif
scan_btn.gif
security-center-bg.gif
security-center-logo.gif
security_center_caption.gif
sep_hor.gif
sep_vert.gif
spacer.gif
spacer.gif'
spyware-detected.gif
star_gray.gif
star_gray_small.gif
star_small.gif
ts.gif
ts_header.gif
v.gif
warning_icon.gif
win_logo.gif
x.gif


~~~ Drive root ~~~


~~~ Miscellaneous Files/folders ~~~




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright(C) 2002-2003 Craig.Peacock@beyondlogic.org
Killing PID 780 'explorer.exe'
Killing PID 780 'explorer.exe'

Starting registry repairs

Registry repairs complete

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SharedTask Export after registry fix

(GetSTS.exe) SharedTaskScheduler exporter by Lawrence Abrams (Grinler)
Copyright(C) 2006 BleepingComputer.com

Registry Pseudo-Format Mode (Not a valid reg file):

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{438755C2-A8BA-11D1-B96B-00A0C90312E1}\InProcServer32]
@="%SystemRoot%\System32\browseui.dll"


[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8C7461EF-2B13-11d2-BE35-3078302C2030}\InProcServer32]
@="%SystemRoot%\System32\browseui.dll"


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Deleting files

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Remaining Post-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Icons in System32 ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~


~~~ Miscellaneous Files/folders ~~~


~~~ Wininet.dll ~~~

CLEAN! :)
---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 11:26:53 PM, 6/14/2006
+ Report-Checksum: A1303245

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{24F52FD3-D9CD-C5B4-2108-1DBD812D6F79} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{2566FCEB-BCBE-B30A-35B9-518DEE38C367} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{25713B9E-3A18-4906-71FE-9FE3C5B4B02A} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{4CF3F22B-5DA9-5DE0-5DEB-EE4100912572} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{61D24A14-3A46-AD55-E435-902793177389} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{655D9CE4-1199-9A9A-0FBD-E8A5D9B1F5E2} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{7CE28F1A-C75D-E86A-7653-65342618DF9B} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{805B5372-5E8D-06EA-8F76-4E177E2F0426} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{9D3DCB85-C38C-2CD8-1768-75E8BDB64A72} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{A6BCE966-302E-BD8D-25BA-12F8C7148266} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{A8F805E7-A3F6-F710-0209-8F4982D1B08D} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{B4A77CF6-02BF-DD85-3F0E-C3AEABCEDC8F} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{B6029097-47C6-0FE2-A8B2-F4630B4C91AF} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{B79CC35D-10FE-026C-855E-6F9CB7D9C3B9} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{B81B06F6-5EC4-55AF-F6BE-70DA417086A8} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{B8321C12-3112-B9DC-AAF4-61729E4568F3} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{BA99F0F7-81BA-A3D0-11AE-7FAE337FF72F} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{C5844CBD-D015-394D-8C9A-B52CFEA94E45} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{CC47DD3F-46F7-6813-D89E-37FD2658A254} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{E1855C39-8820-BABA-C94F-7C3D2AD1C652} -> Adware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{EF4E1F2F-B634-DB07-0058-0E715E738DD5} -> Adware.CoolWebSearch : Cleaned with backup
HKU\S-1-5-21-1829178307-83672145-3294281137-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{86CB9367-12D4-E652-89AB-956913BAE9E0} -> Adware.CoolWebSearch : Cleaned with backup
C:\WINDOWS\crlx32.exe:nzjkr -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\gdnos.dat:iipsm -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\KB817778.log:rthql -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\KB824141.log:wfija -> Downloader.Agent.an : Cleaned with backup
C:\WINDOWS\MSDFMAP.INI:ywjyv -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\OCGEN.LOG:sbeww -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\OEWABLog.txt:frjcg -> Downloader.Agent.bc : Cleaned with backup
C:\WINDOWS\OEWABLog.txt:qhvow -> Downloader.Agent.bc : Cleaned with backup
C:\WINDOWS\Q327979.log:atfaw -> Downloader.Agent.ap : Cleaned with backup
C:\WINDOWS\Q814033.log:venob -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\smscfg.ini:oubdg -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\Towelie.dll:ntjyx -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\Towelie.exe:xrjma -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\uninst.exe:puxtz -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\webshots.scr:wzhcu -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\WIASERVC.LOG:rzljs -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\Winamp.ini:fwanl -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\winampa.ini:zeyjy -> Downloader.WinShow.ak : Cleaned with backup
C:\WINDOWS\WINNT256.BMP:yofdt -> Downloader.WinShow.ak : Cleaned with backup


::Report End

[tetonbob]

I need a new HJT log to continue.

I also need you to do this:

1. Download About Buster 6.0 and unzip it to your desktop.
2. Reboot into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.
3. Run AboutBuster 6.0 and select "Begin Removal". Make sure you click "Yes" to every message box that appears.
4. Restart your computer and run AboutBuster one final time. Locate 'Ab LogFile.txt' (... in the same folder as AboutBuster) and post it in your next reply.

We can use this standalone tool to help us further clean the system:

* Download Dr.Web CureIt to the desktop:
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

• Doubleclick the drweb-cureit.exe file and Allow to run the express scan
• This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
• Once the short scan has finished, mark the drives that you want to scan.
• Select all drives. A red dot shows which drives have been chosen.
• Click the green arrow at the right, and the scan will start.
• Click 'Yes to all' if it asks if you want to cure/move the file.
• When the scan has finished, look if you can click next icon next to the files found:
• If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:
  
  This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
• After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
• Save the report to your desktop. The report will be called DrWeb.csv
• Close Dr.Web Cureit.
• Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web you saved previously in your next reply.

You may need to flush the dns cache on the infected machine..

Go to start>run and type cmd, then press enter

from the command prompt, type

ipconfig /flushdns

then press enter. Once it has completed, close the command prompt and check connectivity again.

Failing that.....

If you use broadband access, take the affected machine off the network and direct connect it to the access point. See if that improves your lot. If your account has a backup dialup access (many ISPs provide this, some do not), use it to see if the machine will connect that way. It sounds to me more like a connectivity issue through the access points than something solely related to the malware.

[redfish36117]

Thank you so much for your help.
I am at work, so it will be this evening before I can try anything else.

[redfish36117]

I have now ran About Buster, but I still have not recieved a registration # for DrWeb. I also loaded Juno and was able to dial up to the internet. Here are the logs:

AboutBuster 6.02
Scan started on [6/15/2006] at [6:26:46 PM]
-------------------------------------------------------------
Internet Explorer Instances Terminated!
HomeSearch Service stopped if present
-------------------------------------------------------------
Removed Stream! C:\WINDOWS\BOOTSTAT.DAT:oylwj
Removed Stream! C:\WINDOWS\Coffee Bean.bmp:yhosa
Removed Stream! C:\WINDOWS\COM+.log:fvfna
Removed Stream! C:\WINDOWS\COMSETUP.LOG:kggru
Removed Stream! C:\WINDOWS\COMSETUP.LOG:txuzr
Removed Stream! C:\WINDOWS\creu32.exe:qihxu
Removed Stream! C:\WINDOWS\creu32.exe:vgrfo
Removed Stream! C:\WINDOWS\FaxSetup.log:xpezq
Removed Stream! C:\WINDOWS\gdnos.dat:iswpz
Removed Stream! C:\WINDOWS\IsUninst.exe:hsvfp
Removed Stream! C:\WINDOWS\KB826942.log:eafyh
Removed Stream! C:\WINDOWS\KB828741.log:xbqdj
Removed Stream! C:\WINDOWS\KB839643-DirectX9.log:idbwg
Removed Stream! C:\WINDOWS\KB840315.log:cuvvd
Removed Stream! C:\WINDOWS\LEXSTAT.INI:nvynz
Removed Stream! C:\WINDOWS\MSGSOCM.LOG:ouxjj
Removed Stream! C:\WINDOWS\mstasks1.exe:qwzki
Removed Stream! C:\WINDOWS\mstasks1.exe:rifjh
Removed Stream! C:\WINDOWS\NCUNINST.EXE:jwjpc
Removed Stream! C:\WINDOWS\nfztx.dat:ogjyg
Removed Stream! C:\WINDOWS\oeuninst.exe:cpagl
Removed Stream! C:\WINDOWS\OOBEACT.LOG:upstf
Removed Stream! C:\WINDOWS\Q329834.log:aksqk
Removed Stream! C:\WINDOWS\Q331060.log:slkve
Removed Stream! C:\WINDOWS\Q810577.log:dlvbh
Removed Stream! C:\WINDOWS\Q815021.log:bkhbm
Removed Stream! C:\WINDOWS\Q819696.log:qjnkb
Removed Stream! C:\WINDOWS\Q819696.log:tlzho
Removed Stream! C:\WINDOWS\Rhododendron.bmp:ahrrl
Removed Stream! C:\WINDOWS\SchedLgU.Txt:liuci
Removed Stream! C:\WINDOWS\sessmgr.setup.log:ltykk
Removed Stream! C:\WINDOWS\setdebug.exe:dspjx
Removed Stream! C:\WINDOWS\setdebug.exe:vjmhk
Removed Stream! C:\WINDOWS\setupapi.log.0.old:euqpm
Removed Stream! C:\WINDOWS\setupapi.log.0.old:vshoz
Removed Stream! C:\WINDOWS\SETUPLOG.TXT:twpwb
Removed Stream! C:\WINDOWS\spupdsvc.log:ymkzv
Removed Stream! C:\WINDOWS\ss3unstl.exe:oqkur
Removed Stream! C:\WINDOWS\Sti_Trace.log:jroag
Removed Stream! C:\WINDOWS\svcpack.log:kjtdp
Removed Stream! C:\WINDOWS\SYSTEM.INI:iqyzz
Removed Stream! C:\WINDOWS\TASKMAN.EXE:csgfi
Removed Stream! C:\WINDOWS\Towelie.dll:gdpaf
Removed Stream! C:\WINDOWS\Towelie.scr:lrjkw
Removed Stream! C:\WINDOWS\TWAIN.DLL:hetyj
Removed Stream! C:\WINDOWS\TWUNK_16.EXE:dsupy
Removed Stream! C:\WINDOWS\uninst.exe:sfwjf
Removed Stream! C:\WINDOWS\VB.INI:ecdlz
Removed Stream! C:\WINDOWS\VB.INI:roqfr
Removed Stream! C:\WINDOWS\vminst.log:cuepv
Removed Stream! C:\WINDOWS\vminst.log:lgwry
Removed Stream! C:\WINDOWS\WIASERVC.LOG:bityo
Removed Stream! C:\WINDOWS\WIASERVC.LOG:hdodw
Removed Stream! C:\WINDOWS\Windows Update.log:klraa
Removed Stream! C:\WINDOWS\WMSysPrx.prx:zqnzc
Removed Stream! C:\WINDOWS\xpsp1hfm.log:rrgnw
-------------------------------------------------------------
Removed File! : C:\WINDOWS\asbmr.dat
Removed File! : C:\WINDOWS\dtijl.dat
Removed File! : C:\WINDOWS\gdnos.dat
Removed File! : C:\WINDOWS\nfztx.dat
Removed File! : C:\WINDOWS\oqtrf.dat
Removed File! : C:\WINDOWS\system32\gxprv.dat
Removed File! : C:\WINDOWS\system32\iepgh.dat
Removed File! : C:\WINDOWS\system32\jxdba.dat
Removed File! : C:\WINDOWS\system32\xrmez.dat
-------------------------------------------------------------
Removed Temp Files
Internet Explorer Settings Reset!
-------------------------------------------------------------
Scan was COMPLETED SUCCESSFULLY at 6:30:27 PM


AboutBuster 6.02
Scan started on [6/15/2006] at [6:51:52 PM]
-------------------------------------------------------------
Internet Explorer Instances Terminated!
HomeSearch Service stopped if present
-------------------------------------------------------------
No Ads Found!
-------------------------------------------------------------
No Files Found!
-------------------------------------------------------------
Scan was COMPLETED SUCCESSFULLY at 6:54:37 PM


AboutBuster 6.02
Scan started on [6/15/2006] at [7:20:01 PM]
-------------------------------------------------------------
Internet Explorer Instances Terminated!
HomeSearch Service stopped if present
-------------------------------------------------------------
No Ads Found!
-------------------------------------------------------------
No Files Found!
-------------------------------------------------------------
Scan was COMPLETED SUCCESSFULLY at 7:21:00 PM


Logfile of HijackThis v1.99.1
Scan saved at 8:00:39 PM, on 6/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Juno\exec.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\WEBSHOTS.SCR
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: JunoBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\Juno\toolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [USB2Check] RUNDLL32.EXE "C:\WINDOWS\system32\PCLECoInst.dll",CheckUSBController
O4 - HKLM\..\Run: [USBToolTip] "C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [uoltray] C:\Program Files\Juno\exec.exe regrun
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.suscc.edu/CFIDE/classes/CFJava.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {77D6AB06-30A4-4C78-96DB-90EECFFA46DE} - http://www.biopac.com/installation/b...37analysis.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

[redfish36117]

I'm sorry I forgot to tell you that I was able to uninstall PC cillian. And before I was able to get it uninstalled I could not get aboutbuster to run in normal mode. That is why there are 3 runs. 2 in safe mode and 1 in normal mode.

[tetonbob]

Dr.Web CureIt should not require a registration #...it is a free download, I use it frequently. Please explain. Did you use the link I provided? I just downloaded a new one (it updates every half hour) and it runs with no prompting for a registration #.

You now have no AV protection on your system. I recommend AVG or AVAST, they are good, and they are free.

Here are two very good free Antivirus products which are available:

• Avast!
• AVG

Select one of these, or another of your choice. Download, install, update definitions, and run a full system scan.

If this system connects via dialup, then it seems there's issues other than malware affecting the network/broadband connection.

Where do we stand? Is your browser being redirected? Does it go where you want it to now?

Your HJT log is clean, but I'd like to see another scan performed. If you cannot get Dr.Web on this machine, (you should be able to, if nothing else, use one of the machines on broadband to download it, it's a freestanding exe file, and carry it to the infected machine via USB stick drive or CDR), please perform one of these online scans (this will take much longer on dialup):

Panda....you already have the instructions...

or this one:

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

---------------------------------------------------------------------------------------------

What is the overall status of the system, please?

[redfish36117]

I attempted to run DrWeb Cureit but it runs about 10 min and you get the windows message that it has encountered a problem and needs to close.
I loaded AVG. And ran Panda.


Incident Status Location

Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Andrea Tuggle\Cookies\andrea tuggle@advertising[1].txt
Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\Andrea Tuggle\Cookies\andrea tuggle@apmebf[2].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Andrea Tuggle\Cookies\andrea tuggle@doubleclick[2].txt
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Andrea Tuggle\Cookies\andrea tuggle@servedby.advertising[2].txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Andrea Tuggle\Desktop\smitRem\Process.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Andrea Tuggle\Desktop\smitRem.exe[smitRem/Process.exe]
Adware:adware/gator Not disinfected C:\GatorPatch.log
Adware:adware/thespyguard Not disinfected C:\WINDOWS\bg.gif
Adware:adware/searchaid Not disinfected C:\WINDOWS\dict.dat
Adware:adware/superspider Not disinfected C:\WINDOWS\dlm.html
Adware:adware/cws.searchmeup Not disinfected C:\WINDOWS\mstasks1.exe
Adware:adware program Not disinfected C:\WINDOWS\ss3unstl.exe Logfile of HijackThis v1.99.1
Scan saved at 6:42:36 PM, on 6/16/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Juno\exec.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: JunoBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\Juno\toolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [USB2Check] RUNDLL32.EXE "C:\WINDOWS\system32\PCLECoInst.dll",CheckUSBController
O4 - HKLM\..\Run: [USBToolTip] "C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [uoltray] C:\Program Files\Juno\exec.exe regrun
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.suscc.edu/CFIDE/classes/CFJava.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {77D6AB06-30A4-4C78-96DB-90EECFFA46DE} - http://www.biopac.com/installation/b...37analysis.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B80DE866-0BBF-4381-9865-09893DFF19A9}: NameServer = 205.152.37.23,205.152.132.23
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

Thank you for all of your help.

[redfish36117]

Sorry, I forgot to let you know that I am able to browse the internet with no
problems.

[tetonbob]

Originally Posted by redfish36117

Sorry, I forgot to let you know that I am able to browse the internet with no
problems.

Ok, that's good news...is this just on the dialup, or are you back on broadband?

Delete the following:

C:\GatorPatch.log
C:\WINDOWS\bg.gif
C:\WINDOWS\dict.dat
C:\WINDOWS\dlm.html
C:\WINDOWS\mstasks1.exe

If they resist deletion, boot to safe mode and delete from there.

I'd like to see a list of your installed Programs. Please do this:

Create an uninstall list:

• Open HiJackThis
• Click on the configure button on the bottom right
• Click on the tab "Misc Tools"
• Click on the Box that says "Open Uninstall Manager"
• Click on the button "Save list"
• Copy and past the List from the notepad file into your post

[redfish36117]

Yes broadband is good too. :-)

Ad-Aware SE Personal
Adobe Download Manager 2.0 (Remove Only)
Adobe Reader 7.0.7
AVG Free Edition
Broadcom Advanced Control Suite
BroadJump Client Foundation
Browser Mouse Browser Mouse 1.0
Conexant D850 56K V.9x DFVc Modem
Conexant SmartHSFi V92 56K DF PCI Modem
DAO
Dell Picture Studio - Dell Image Expert
Dell Solution Center
Dell Support 5.0.0 (766)
Desktop Weather by The Weather Channel
Digital Line Detect
DVDSentry
Easy CD Creator 5 Basic
FaxTools
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 1.99.1
Hollywood FX 5.5 Additional Effects
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows XP (KB896344)
hp instant support
HP Memories Disc
HP Photo and Imaging 2.0 - All-in-One
HP Photo and Imaging 2.0 - All-in-One Drivers
HP Photo and Imaging 2.0 - hp psc 2170 series
hp psc 2170 series
Intel(R) Extreme Graphics Driver
InterActual Player
iPod for Windows 2005-03-23
iTunes
Java 2 Runtime Environment, SE v1.4.1_02
Java Web Start
Macromedia Flash Player 8
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB886906)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2003
Microsoft Office Professional Edition 2003
Microsoft Office XP Media Content
Microsoft Picture It! Photo 7.0
Microsoft Streets and Trips 2002
Microsoft Windows Journal Viewer
Microsoft Works 2003 Setup Launcher
Microsoft Works 7.0
Microsoft Works Suite Add-in for Microsoft Word
Microsoft Zoo Tycoon
Modem Helper
MSN Messenger 6.0
Musicmatch® Jukebox
My DSC
Nimo Codecs Pack v5.0 (Remove Only)
Paint Shop Pro 7
Panda ActiveScan
Pinnacle Hollywood FX for Studio
PowerDVD
proDAD Heroglyph 1.0
proDAD Heroglyph 2.0
QuickTime
RealPlayer
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Shockwave
SmartSound Quicktracks Plugin
Studio 9
Studio 9 Content CD/DVD
The Real Yellow Pages Live! v3.9.1 (ActiveX)
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Weather Services
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Connect
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2

Again, I just want to say thank you for all of your time and work.

[tetonbob]

It's my pleasure to help you.

We have a few more details to take care of, then you should be in good shape.


We need to update your Java as it is out of date. The older version is a security risk, as malware writers exploit the weaknesses in it's code.

Updating Java:

• Go to Start > Control Panel double-click on the Software icon, Add or Remove programs.
• Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )
• Select it and click Remove.
• Then Download and install the newest version from here:
  http://www.java.com/en/download/manual.jsp
  
• After the reboot, go back into the Control Panel and double-click the Java Icon.
• Under Temporary Internet Files, click the Delete Files button.
• There are three options in the window to clear the cache - Leave ALL 3 Checked
  • Downloaded Applets
  • Downloaded Applications
  • Other Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Java Control Panel.

Well done. Your logs are clean. Any more issues? If not you should be good to go. We still have a few items to address.


Reset hidden/system files and folders

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Deselect the Show hidden files and folders option.
• Select the Hide file extensions for known types option.
• Select the Hide protected operating system files option.
• Click Yes to confirm.
• Click OK.

Create a new System Restore point

• click Start >> Run - type SYSDM.CPL & press Enter
• select the System Restore Tab
• tick on the checkbox - "Turn off System Restore on all drives"
• click Apply
• then untick the same checkbox & click OK

Please ensure that you have already patched your system against the recent WMF exploit.
Go to this page to get the KB912919 patch.

Enable Windows Auto Update

• Go to Start>Run - type wuaucpl.cpl
• tick on the checkbox - "Keep my computer up to date"
• Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
  • Install & update SpywareBlaster with the latest definitions.
    After you have updated, click the button - enable protection for all unprotected items
• SpywareGuard to catch and block spyware before it can execute.
  
• SPYBOT - SEARCH & DESTROY
  Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
  
• AD-AWARE
  Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here
  
• Winpatrol - Download and install the free version of Winpatrol.
  A tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software
  
  
• IE-SPYAD - IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Download IE-SpyAD - Extract the contents to a new folder
    From within the folder, double-click install.bat
    Select Option #2 - Install the new IE-SPYAD list.
    Then return to the main menu.
    Select option #4 - Add the old porn sites domain
  
  
  
• MVPS HOST FILE
  The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.
  • Download Host.zip to your desktop.
  • From your Desktop right-click (hosts.zip) and select:
    Extract All from the menu.
    
  • Click Next, click Next, select the option:
    "Show Extracted files", click Finish
    
  • This will open the newly created hosts folder on your Desktop.
    
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  
  
  
• ANTIVIRUS SOFTWARE
  It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online antivirus scanners:
  
  Anti-Spyware Tutorial
  
  Here are two very good free Antivirus products which are available:
  
• Avast!
  
  
• AVG

If you do not have a firewall, here are 4 free ones available for personal use:

• ZoneAlarm
• Avast Antivirus/Firewall
• Tiny Personal Firewall
• OutPost Firewall

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL
• MAKING INTERNET EXPLORER SAFER

If you want to fight back the Malware Writers that have made your life a misery, please take a look here and read what you can do against it.

Please respond to this thread one more time so we can mark this thread as resolved.

[redfish36117]

I completed all the tasks and everything is working great! I have now returned the PC to its owner, and she is pleased. Thank you again for all your help.