sticky mouse - Page 2

Nana123 · 06-17-2006, 07:14 PM

hello Ried, yes i have done all of those steps, but my web pages will not play sound after i have downloaded the new java, please help.
Thanks bunches, nana

Ried · 06-17-2006, 07:22 PM

How about the Control Panel, does it open for you now?

Nana123 · 06-17-2006, 08:11 PM

Yes it does

Ried · 06-17-2006, 08:15 PM

Ok, good.

So all we're left with is the sound issue after your download of the updated Java.

When you downloaded your Sun Java, did you go directly to the site, or did you click on Update from within your original Sun Java?

Would you mind giving me this list?

Open HijackThis
*Click on the "Configure" button on the bottom right
*Click on the tab "Misc Tools"
*Click on the Box that says "Open Uninstall Manager"
*Click on the button "Save list"
Please copy and past the List from the notebook here.

Nana123 · 06-17-2006, 08:32 PM

I went directly to the site to downloaded it there. below is the list

20/20 v2.2
Abacast Client
Abacast Version 1.25f1
Ad-Aware SE Personal
Adobe Acrobat 5.0
AIDA32 v3.30
ArcSoft Software Suite
a-squared Free 1.6.1
Belarc Advisor 7.1
Betty Bad
Blackhawk Striker
Blasterball 2
Blasterball Wild
CardRd81
ccCommon
CCScore
CleanUp!
CR2
Dark Orbit
Disney's Lilo and Stitch Pinball
Easy GIF Animator 3.2
ESSBrwr
ESSCDBK
ESScore
ESSCT
ESSgui
ESShelp
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
ESSTUTOR
ESSvpaht
ESSvpot
ewido anti-malware
FileZilla (remove only)
FraudEliminator 2.3.1
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 1.99.1
HLPIndex
HLPPDOCK
HLPRFO
Hotfix for Windows XP (KB896344)
Hoyle Board Games 2003
hp center
HP Digital Imaging Album Printing 1.0
HP Image Zone 4.2
HP Instant Support
HP Photo and Imaging 1.1 - Photosmart Cameras
HP PSC & OfficeJet 4.2
HP Software Update
hp toolkit
Inactive HP Printer Drivers (Remove only)
Indeo® Software
Intel(R) 82845G Graphics Driver Software
Internet Worm Protection
IrfanView (remove only)
J2SE Runtime Environment 5.0 Update 7
Jungle Games
KBD
Kodak EasyShare software
KSU
Lernout & Hauspie TruVoice American English TTS Engine
LiveReg (Symantec Corporation)
LiveUpdate 3.0 (Symantec Corporation)
Macromedia Flash Player
Macromedia Flash Player 8
Macromedia Shockwave Player
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB886906)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Data Access Components KB870669
Microsoft Office 2000 Premium
Microsoft PowerPoint Viewer 97
Microsoft User-Mode Driver Framework Feature Pack 1.0.0 (Pre-Release 5348)
Mozilla Firefox (1.5)
MUSICMATCH Jukebox
NAVShortcut
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update
Notifier
NVIDIA Windows 2000/XP Display Drivers
OTtBP
OTtBPSDK
overland
Panda ActiveScan
PC-Doctor for Windows
Photo Story 3 for Windows
PhotoParade Player
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1
Quicken 2003 New User Edition
QuickTime
RealPlayer
RecordNow
RecordNow Update Manager
S3Display
S3Gamma2
S3Info2
S3Overlay
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
SFR
SHASTA
Shockwave
Simple Backup for My Pictures
SKIN0001
SKINXSDK
SPBBC
Spy Sweeper
Spybot - Search & Destroy 1.4
SpywareBlaster v3.5.1
Swiff Player 1.1
Symantec
SymNet
The Game Of Life
UnClean 2.0
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB900930)
Update for Windows XP (KB910437)
URGE
VideoLAN VLC media player 0.8.4a
Virtual Warfare
VPRINTOL
Windows Defender
Windows Defender Signatures
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB887797
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WIRELESS
WordPerfect Productivity Pack
WordPerfect Productivity Pack
Yahoo! Anti-Spy
Yahoo! Toolbar for Internet Explorer

Ried · 06-17-2006, 08:55 PM

Ok, Shirley. Let's try uninstalling and reinstalling the Sun Java.

Go to your Add/Remove panel and uninstall:

J2SE Runtime Environment 5.0 Update 7

Reboot your system and try downloading it again.

Let me know how that goes.

Nana123 · 06-17-2006, 09:00 PM

I just now tried that and it is still the same, i double clicked on icon in the control panel and was able to delete the 3 things that Deckard told me to delete, but no sounds on my web sites ..my media player is alright though.
Thanks Shirley

Ried · 06-18-2006, 01:35 PM

Hi Shirley,

Sorry, but I want to make sure:

Quote:

There are three options in the window to clear the cache - Leave ALL three checked:
Downloaded Applets
Downloaded Applications
Other Files

Are all of those indeed, checked?

Nana123 · 06-18-2006, 05:03 PM

Hello,
They are all three checked.
thanks for asking, nana

Ried · 06-18-2006, 05:14 PM

Hello Shirley,

I'm out of ideas here. I would suggest posting this latest problem in the Windows XP section of this forum and see if any of the experts there can help with this.

Let them know you've been cleared by the HijackThis forum and be as clear with them as you can. Tell them that after updating your Sun Java, you have no sound when viewing webpages and that these boxes are checked:

Downloaded Applets
Downloaded Applications
Other Files

Nana123 · 06-18-2006, 05:27 PM

Hello Ried,
Thanks for trying anyway. Do you think maybe cleanup could of deleted something that could have caused this or some of the things that were deleted in HJT?????
Thanks bunches, Nana

greyknight17 · 06-18-2006, 06:36 PM

Just skimmed what was posted here...but did you check Internet Explorer (that's assuming the program you use) to see if sounds was unchecked or not? Go into Internet Explorer->Tools->Internet Options->Advanced tab and scroll down to Multimedia. Make sure Play sounds in web pages is checked. OK out and restart Internet Explorer to see if the sounds work.

Nana123 · 06-18-2006, 06:48 PM

Hello Greyknight17,
I checked that the other day and it was indeed checked.
thanks bunches Nana

Ried · 06-18-2006, 08:27 PM

Hi Shirley,

Quote:

Do you think maybe cleanup could of deleted something that could have caused this or some of the things that were deleted in HJT?????

Nothing we had you fix would cause this problem. If you have sound working fine everywhere but your webpages, then it is highly doubtful CleanUp deleted anything needed.

It sounds as if there may be a conflict with the newer version of your Sun Java and whatever sound card or driver you may be using. The experts in the Windows XP section should be able to help figure this out.

Here's an idea. If you followed Deckard's instructions in the order he gave them to you, then you would have cleared your System Restore prior to downloading the updated Java--which means we may be able to go back to the time before you downloaded Java.

Click Start>All Programs>Accessories>System Tools>

In the drop down box you will see System Restore, click on that to open it.

There should be a green dot next to 'Restore my computer to an earlier time', click 'Next'
In the left panel you will see a calendar. On the right will be a box listing a time and date--please tell me what is listed there.

Nana123 · 06-18-2006, 09:17 PM

Hello Ried,
The system restore has 2 dates Sat and today. Saturday was the day that i flushed system restore and i did do it in sequence just like i was told.These are the restore points.....For Sat.17
5:31:57PM System Check point
5:38:56 PM Removed J2SE Runtime Eviroment 5.0 update 4
5:45:15 PM Installed 5.0 update 7

there are some more but I think this is is the one you would like to see as the others are after i installed the newer version of sun java, and i think that there is a conflict with the new Java and my sound also.

thanks nana

Ried · 06-18-2006, 09:25 PM

Nice job, Shirley.

Restore to this time and date: 5:31:57PM System Check point. Follow the instructions I gave you earliet to access System Restore and simply follow the on screen prompts.

Please let me know if it resolved the web page sound issue.

Nana123 · 06-18-2006, 09:36 PM

hello Ried,
I did the system restor and when it rebooted a screen come up and told me it couldn't be restored to that date, uh oh , what now???

Thanks Nana

Ried · 06-18-2006, 09:44 PM

Sometimes it will say it couldn't, but does do some restoring. What version of J2SE Runtime Eviroment is showing in your Add/Remove panel?

By any chance, does your sound work now on webpages?

I'll be around for another hour.

Nana123 · 06-18-2006, 10:08 PM

I went back and run in in safe mode and done system restore and it restored it. but still no sound and then went to control panel and cannot open the java icon...in the control panel it shows that I now have the older version.Don't know what to do ??just sick about this..
thanks nana

Ried · 06-18-2006, 10:12 PM

Ok, let's try to narrow this down and see if it truly is the Sun Java causing the difficulties.

Go into the Add/Remove panel and uninstall J2SE Runtime Eviroment.

Reboot.

Do you now have sound on your webpages?

06-17-2006, 07:22 PM	#22 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,610 OS: WinXP and Vista	How about the Control Panel, does it open for you now? __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

06-17-2006, 08:15 PM	#24 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,610 OS: WinXP and Vista	Ok, good. So all we're left with is the sound issue after your download of the updated Java. When you downloaded your Sun Java, did you go directly to the site, or did you click on Update from within your original Sun Java? Would you mind giving me this list? Open HijackThis Click on the "Configure" button on the bottom right Click on the tab "Misc Tools" Click on the Box that says "Open Uninstall Manager" Click on the button "Save list" Please copy and past the List from the notebook here. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

06-17-2006, 08:55 PM	#26 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,610 OS: WinXP and Vista	Ok, Shirley. Let's try uninstalling and reinstalling the Sun Java. Go to your Add/Remove panel and uninstall: J2SE Runtime Environment 5.0 Update 7 Reboot your system and try downloading it again. Let me know how that goes. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

06-18-2006, 05:14 PM	#30 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,610 OS: WinXP and Vista	Hello Shirley, I'm out of ideas here. I would suggest posting this latest problem in the Windows XP section of this forum and see if any of the experts there can help with this. Let them know you've been cleared by the HijackThis forum and be as clear with them as you can. Tell them that after updating your Sun Java, you have no sound when viewing webpages and that these boxes are checked: Downloaded Applets Downloaded Applications Other Files __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

06-18-2006, 06:36 PM	#32 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,331 OS: Windows 98 & Windows XP Home/Pro My System	Just skimmed what was posted here...but did you check Internet Explorer (that's assuming the program you use) to see if sounds was unchecked or not? Go into Internet Explorer->Tools->Internet Options->Advanced tab and scroll down to Multimedia. Make sure Play sounds in web pages is checked. OK out and restart Internet Explorer to see if the sounds work. __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools

06-17-2006, 07:14 PM	#21 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	hello Ried, yes i have done all of those steps, but my web pages will not play sound after i have downloaded the new java, please help. Thanks bunches, nana

06-17-2006, 08:11 PM	#23 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	Yes it does

06-17-2006, 08:32 PM	#25 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	I went directly to the site to downloaded it there. below is the list 20/20 v2.2 Abacast Client Abacast Version 1.25f1 Ad-Aware SE Personal Adobe Acrobat 5.0 AIDA32 v3.30 ArcSoft Software Suite a-squared Free 1.6.1 Belarc Advisor 7.1 Betty Bad Blackhawk Striker Blasterball 2 Blasterball Wild CardRd81 ccCommon CCScore CleanUp! CR2 Dark Orbit Disney's Lilo and Stitch Pinball Easy GIF Animator 3.2 ESSBrwr ESSCDBK ESScore ESSCT ESSgui ESShelp ESSini ESSPCD ESSPDock ESSSONIC ESSTOOLS ESSTUTOR ESSvpaht ESSvpot ewido anti-malware FileZilla (remove only) FraudEliminator 2.3.1 HighMAT Extension to Microsoft Windows XP CD Writing Wizard HijackThis 1.99.1 HLPIndex HLPPDOCK HLPRFO Hotfix for Windows XP (KB896344) Hoyle Board Games 2003 hp center HP Digital Imaging Album Printing 1.0 HP Image Zone 4.2 HP Instant Support HP Photo and Imaging 1.1 - Photosmart Cameras HP PSC & OfficeJet 4.2 HP Software Update hp toolkit Inactive HP Printer Drivers (Remove only) Indeo® Software Intel(R) 82845G Graphics Driver Software Internet Worm Protection IrfanView (remove only) J2SE Runtime Environment 5.0 Update 7 Jungle Games KBD Kodak EasyShare software KSU Lernout & Hauspie TruVoice American English TTS Engine LiveReg (Symantec Corporation) LiveUpdate 3.0 (Symantec Corporation) Macromedia Flash Player Macromedia Flash Player 8 Macromedia Shockwave Player Microsoft .NET Framework (English) Microsoft .NET Framework (English) v1.0.3705 Microsoft .NET Framework 1.0 Hotfix (KB886906) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB886903) Microsoft Data Access Components KB870669 Microsoft Office 2000 Premium Microsoft PowerPoint Viewer 97 Microsoft User-Mode Driver Framework Feature Pack 1.0.0 (Pre-Release 5348) Mozilla Firefox (1.5) MUSICMATCH Jukebox NAVShortcut Norton AntiVirus 2006 Norton AntiVirus 2006 (Symantec Corporation) Norton AntiVirus Help Norton AntiVirus Parent MSI Norton AntiVirus SYMLT MSI Norton Protection Center Norton WMI Update Notifier NVIDIA Windows 2000/XP Display Drivers OTtBP OTtBPSDK overland Panda ActiveScan PC-Doctor for Windows Photo Story 3 for Windows PhotoParade Player PS2 Python 2.2 combined Win32 extensions Python 2.2.1 Quicken 2003 New User Edition QuickTime RealPlayer RecordNow RecordNow Update Manager S3Display S3Gamma2 S3Info2 S3Overlay Security Update for Step By Step Interactive Training (KB898458) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows XP (KB883939) Security Update for Windows XP (KB890046) Security Update for Windows XP (KB893756) Security Update for Windows XP (KB896358) Security Update for Windows XP (KB896422) Security Update for Windows XP (KB896423) Security Update for Windows XP (KB896424) Security Update for Windows XP (KB896428) Security Update for Windows XP (KB896688) Security Update for Windows XP (KB899587) Security Update for Windows XP (KB899588) Security Update for Windows XP (KB899591) Security Update for Windows XP (KB900725) Security Update for Windows XP (KB901017) Security Update for Windows XP (KB901214) Security Update for Windows XP (KB902400) Security Update for Windows XP (KB903235) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB905414) Security Update for Windows XP (KB905749) Security Update for Windows XP (KB905915) Security Update for Windows XP (KB908519) Security Update for Windows XP (KB908531) Security Update for Windows XP (KB911280) Security Update for Windows XP (KB911562) Security Update for Windows XP (KB911567) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB912812) Security Update for Windows XP (KB912919) Security Update for Windows XP (KB913446) Security Update for Windows XP (KB913580) Security Update for Windows XP (KB914389) Security Update for Windows XP (KB916281) Security Update for Windows XP (KB917344) Security Update for Windows XP (KB917953) Security Update for Windows XP (KB918439) SFR SHASTA Shockwave Simple Backup for My Pictures SKIN0001 SKINXSDK SPBBC Spy Sweeper Spybot - Search & Destroy 1.4 SpywareBlaster v3.5.1 Swiff Player 1.1 Symantec SymNet The Game Of Life UnClean 2.0 Update for Windows XP (KB894391) Update for Windows XP (KB896727) Update for Windows XP (KB898461) Update for Windows XP (KB900485) Update for Windows XP (KB900930) Update for Windows XP (KB910437) URGE VideoLAN VLC media player 0.8.4a Virtual Warfare VPRINTOL Windows Defender Windows Defender Signatures Windows Genuine Advantage v1.3.0254.0 Windows Installer 3.1 (KB893803) Windows Installer 3.1 (KB893803) Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Format SDK Hotfix - KB891122 Windows Media Player 11 Windows Media Player 11 Windows XP Hotfix - KB834707 Windows XP Hotfix - KB867282 Windows XP Hotfix - KB873333 Windows XP Hotfix - KB873339 Windows XP Hotfix - KB885250 Windows XP Hotfix - KB885835 Windows XP Hotfix - KB885836 Windows XP Hotfix - KB886185 Windows XP Hotfix - KB887472 Windows XP Hotfix - KB887742 Windows XP Hotfix - KB887797 Windows XP Hotfix - KB888113 Windows XP Hotfix - KB888302 Windows XP Hotfix - KB890047 Windows XP Hotfix - KB890175 Windows XP Hotfix - KB890859 Windows XP Hotfix - KB890923 Windows XP Hotfix - KB891781 Windows XP Hotfix - KB893066 Windows XP Hotfix - KB893086 Windows XP Service Pack 2 WIRELESS WordPerfect Productivity Pack WordPerfect Productivity Pack Yahoo! Anti-Spy Yahoo! Toolbar for Internet Explorer

06-17-2006, 09:00 PM	#27 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	I just now tried that and it is still the same, i double clicked on icon in the control panel and was able to delete the 3 things that Deckard told me to delete, but no sounds on my web sites ..my media player is alright though. Thanks Shirley

06-18-2006, 05:03 PM	#29 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	Hello, They are all three checked. thanks for asking, nana

06-18-2006, 05:27 PM	#31 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	Hello Ried, Thanks for trying anyway. Do you think maybe cleanup could of deleted something that could have caused this or some of the things that were deleted in HJT????? Thanks bunches, Nana

06-18-2006, 06:48 PM	#33 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	Hello Greyknight17, I checked that the other day and it was indeed checked. thanks bunches Nana

06-18-2006, 09:17 PM	#35 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	Hello Ried, The system restore has 2 dates Sat and today. Saturday was the day that i flushed system restore and i did do it in sequence just like i was told.These are the restore points.....For Sat.17 5:31:57PM System Check point 5:38:56 PM Removed J2SE Runtime Eviroment 5.0 update 4 5:45:15 PM Installed 5.0 update 7 there are some more but I think this is is the one you would like to see as the others are after i installed the newer version of sun java, and i think that there is a conflict with the new Java and my sound also. thanks nana Last edited by Nana123; 06-18-2006 at 09:27 PM.

06-18-2006, 09:25 PM	#36 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,610 OS: WinXP and Vista	Nice job, Shirley. Restore to this time and date: 5:31:57PM System Check point. Follow the instructions I gave you earliet to access System Restore and simply follow the on screen prompts. Please let me know if it resolved the web page sound issue. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

06-18-2006, 09:36 PM	#37 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	hello Ried, I did the system restor and when it rebooted a screen come up and told me it couldn't be restored to that date, uh oh , what now??? Thanks Nana

06-18-2006, 09:44 PM	#38 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,610 OS: WinXP and Vista	Sometimes it will say it couldn't, but does do some restoring. What version of J2SE Runtime Eviroment is showing in your Add/Remove panel? By any chance, does your sound work now on webpages? I'll be around for another hour. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

06-18-2006, 10:08 PM	#39 (permalink)
Nana123 Registered User Join Date: Jun 2006 Posts: 45 OS: windows XP	I went back and run in in safe mode and done system restore and it restored it. but still no sound and then went to control panel and cannot open the java icon...in the control panel it shows that I now have the older version.Don't know what to do ??just sick about this.. thanks nana

06-18-2006, 10:12 PM	#40 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,610 OS: WinXP and Vista	Ok, let's try to narrow this down and see if it truly is the Sun Java causing the difficulties. Go into the Add/Remove panel and uninstall J2SE Runtime Eviroment. Reboot. Do you now have sound on your webpages? __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."