smawbone

Dear all,

My Norton software has identified a Trojan Horse virus but can't remove it. The virus was identifed at this location:
[patch.exe] inside of [c:\recycler\s-1-5-21-12657676001-2228949247-4183354139-1005\dc363\arcgis tools\xaraxtremepro-lastdownloads.rar]

And going to my Recycler folder, I do have two files of similar names (the other file is called: S-1-5-21-1265767601-2228949247-4183354139-500)

Please can you help me remove it? I do not have the re-boot discs. My data is backed up, but on an external harddrive which is probably infected as well? I include the dd information asked for, but when I ran the Gmer scan, my computer crashed twice (went to the blue screen, saying "Beginning Physical Dump of Memory... etc.).

Please help.


DDS (Ver_09-10-26.01) - NTFSx86
Run by Sophie at 10:14:18.45 on 28/10/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.3070.2340 [GMT 7:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\ESRI\License\arcgis9x\lmgrd.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\ESRI\License\arcgis9x\ARCGIS.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\OEM13Mon.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Sophie\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.guardian.co.uk/
uSearch Page = hxxp://uk.rd.yahoo.com/customize/ycomp/defaults/sp/*http://uk.yahoo.com
uDefault_Page_URL = hxxp://partnerpage.google.com/smallbiz.dell.com/en_uk?hl=en&client=dell-usuk&channel=uk-smb&ibd=5081107
uSearch Bar = hxxp://uk.rd.yahoo.com/customize/ycomp/defaults/sb/*http://uk.yahoo.com/search/ie.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uSearchURL,(Default) = hxxp://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
mSearchAssistant = hxxp://www.google.co.uk/hws/sb/dell-usuk/en/side.html?channel=uk-smb
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Smart-Shopper: {4a7c84e2-e95c-43c6-8dd3-03abcd0eb60e} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.0\coIEPlg.dll
BHO: jZip Webmail plugin: {647fd14a-c4f1-46f4-8fc3-0b40f54226f7} - c:\program files\jzip\WebmailPlugin.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.0\CoIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: SmartShopper: {8bcb5337-ec01-4e38-840c-a964f174255b} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [OEM13Mon.exe] c:\windows\OEM13Mon.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton internet security\osCheck.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [OrderReminder] c:\program files\hewlett-packard\orderreminder\OrderReminder.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [<NO NAME>]
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-f400-7760-000000000003}\_SC_Acrobat.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~2.lnk - c:\program files\adobe\acrobat 8.0\acrobat\AdobeCollabSync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi01da~1\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
TCP: {D167FC17-C355-4285-8E1B-1A79E19E2B74} = 203.223.32.3,203.223.32.6
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\sophie\applic~1\mozilla\firefox\profiles\s2i6aagg.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.guardian.co.uk/
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\program files\google\google updater\2.4.1698.5652\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
FF - user.js: general.useragent.extra.zencast - Creative ZENcast v1.02.12
============= SERVICES / DRIVERS ===============

R2 ArcGIS License Manager;ArcGIS License Manager;c:\program files\esri\license\arcgis9x\lmgrd.exe [2009-1-8 467968]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-12-28 149352]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-9-12 102448]
R3 O2MDRDR;O2MDRDR;c:\windows\system32\drivers\o2media.sys [2008-11-8 51288]
R3 O2SDRDR;O2SDRDR;c:\windows\system32\drivers\o2sd.sys [2008-11-8 43608]
R3 OEM13Afx;Provides a software interface to control audio effects of OEM013 camera.;c:\windows\system32\drivers\OEM13Afx.sys [2008-11-8 141376]
R3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\drivers\OEM13Vfx.sys [2008-11-8 7424]
R3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\drivers\OEM13Vid.sys [2008-11-8 235840]
S1 vcdrom;Virtual CD-ROM Device Driver;\??\c:\documents and settings\sophie\desktop\vcdrom.sys --> c:\documents and settings\sophie\desktop\VCdRom.sys [?]
S2 gupdate1ca2a5f50431034;Google Update Service (gupdate1ca2a5f50431034);c:\program files\google\update\GoogleUpdate.exe [2009-9-1 133104]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-12-28 23888]

=============== Created Last 30 ================

2009-10-10 09:51:28 3532 ----a-w- C:\drmHeader.bin

==================== Find3M ====================

2009-10-27 13:22:05 118238 ----a-w- c:\windows\system32\nvModes.dat
2009-09-29 20:18:10 107856 ----a-w- c:\docume~1\sophie\applic~1\GDIPFONTCACHEV1.DAT
2009-09-20 09:11:14 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_ccdcmb_01007.Wdf
2009-09-20 09:11:13 0 ---ha-w- c:\windows\system32\drivers\MsftWdf_Kernel_01007_Coinstaller_Critical.Wdf
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 07:36:27 832512 ----a-w- c:\windows\system32\wininet.dll
2009-08-29 07:36:24 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-08-29 07:36:24 17408 ----a-w- c:\windows\system32\corpol.dll
2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-20 08:09:06 1193832 ----a-w- c:\windows\system32\FM20.DLL
2009-08-05 09:01:48 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-05 01:34:42 50176 ----a-w- c:\program files\RemoveWGA_v1.2.exe
2009-08-04 15:13:08 2145280 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-08-04 14:20:09 2023936 ----a-w- c:\windows\system32\ntkrnlpa.exe
2008-11-07 14:45:13 74 --sh--r- c:\windows\CT4CET.bin
2008-11-19 07:20:10 120832 --sh--w- c:\windows\userinit.exe
2008-11-19 07:20:10 120832 --sh--w- c:\windows\system32\system.exe

============= FINISH: 10:14:29.26 ===============

Attached Files

Attach.zip (3.0 KB, 1 views)

chemist

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

I need to see a rootkit scan before I can help you.

Download RootRepeal.zip to your Desktop and click 'Extract all files' to extract the compressed file to it's own folder.

• Double-click on RootRepeal.exe to run it.
• Click on the 'Report' tab, and then click on 'Scan'.
• A window opens asking what to include in the scan.
• Check the following boxes then click 'OK':

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

• You will then be asked which drive to scan.
• Check C: (or the drive your operating system is installed on, if not C:)
• Click 'OK' once again.
• The tool will begin scanning and may take a while to complete, so please be patient.
• When the scan finishes, click on 'Save Report'.
• Save the log to your desktop, using a distinctive name, such as RootRepeal.txt.
• Post the log in your next reply.

------------------------------------------------------

chemist

Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

IMPORTANT - Read This Before Posting For Malware Removal Help

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