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Old 10-27-2009, 02:46 PM   #1 (permalink)
Registered User
 
Join Date: Oct 2009
Posts: 2
OS: XP SP3


Search Engines Keep Redirecting

A few days ago I got infected with some viruses and trojans. I was using Trend Micro Internet Security but have since deleted it since the scans kept coming up clean when I knew something was wrong. I then downloaded many programs including, AVG, SUPERAntiSpyware, Malwarebytes, Counter Spy, ect. They all found viruses and trojans and removed them and now my laptop is back to running like normal however there is still a browser hijack that no program has been able to find.

Search engines keep redirecting me to spam sites and infection sites.

EDIT: Forgot to mention I got infected with Windows System Defender which is what started all of this.

Also I do have access to a Windows Install disc.


DDS Log:

DDS (Ver_09-10-26.01) - NTFSx86
Run by Michael Henning at 14:02:05.51 on Tue 10/27/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1918.966 [GMT -4:00]

AV: AVG Internet Security *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Windows System Defender *On-access scanning enabled* (Updated) {14E72C0B-E710-4502-A8DA-2DC46341B91D}
FW: Windows System Defender *enabled* {B125AC19-A4E2-4321-98B2-1C8973922CC2}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Sonic\Product\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\LxrJD31s.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBAMTray.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\explorer.exe
C:\Program Files\BitTorrent\bittorrent.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Michael Henning\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Bar =
uDefault_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=0061124
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [BitTorrent DNA] "c:\program files\dna\btdna.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DMXLauncher] "c:\program files\sonic\product\media experience\DMXLauncher.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [TrojanScanner] c:\program files\trojan remover\Trjscan.exe /boot
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [SBAMTray] c:\program files\sunbelt software\counterspy\SBAMTray.exe
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228774644921
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
IFEO: image file execution options - svchost.exe

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\michae~1\applic~1\mozilla\firefox\profiles\9qekkltc.default\
FF - prefs.js: browser.search.selectedEngine - search
FF - prefs.js: browser.startup.homepage -
FF - prefs.js: keyword.URL - hxxp://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - component: c:\program files\real\realplayer\browserrecord\firefox\ext\components\nprpffbrowserrecordext.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-10-25 161800]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-10-25 333192]
R1 AvgTdiX;AVG Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-10-25 360584]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-10-12 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-10-12 74480]
R1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2009-8-5 93872]
R2 avg9wd;AVG WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2009-10-25 285392]
R2 SBAMSvc;CounterSpy Antispyware;c:\program files\sunbelt software\counterspy\SBAMSvc.exe [2009-9-4 1012040]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-12-24 24652]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-10-12 7408]
S3 ASPI;Advanced SCSI Programming Interface Driver;c:\windows\system32\drivers\ASPI32.SYS [2007-7-10 16512]
S3 pfsvgae;pfsvgae;c:\docume~1\michae~1\locals~1\temp\pfsvgae.sys [2005-10-3 29696]

=============== Created Last 30 ================

2009-10-26 23:31:31 0 d-----w- c:\program files\common files\PC Tools
2009-10-26 23:31:08 0 d-----w- c:\program files\Spyware Doctor
2009-10-26 17:47:51 0 d-----w- c:\docume~1\michae~1\applic~1\Malwarebytes
2009-10-26 17:47:41 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-26 17:47:37 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-10-26 17:47:36 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-10-26 17:47:36 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-10-26 08:34:54 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-10-26 08:34:16 0 d-----w- c:\program files\SUPERAntiSpyware
2009-10-26 08:34:16 0 d-----w- c:\docume~1\michae~1\applic~1\SUPERAntiSpyware.com
2009-10-26 08:33:38 0 d-----w- c:\program files\common files\Wise Installation Wizard
2009-10-26 08:00:42 0 d-----w- C:\AdwareRemovalBin
2009-10-26 08:00:05 0 d-----w- c:\program files\EAdwareRemoval
2009-10-25 18:43:49 0 d-----w- c:\docume~1\michae~1\applic~1\Sunbelt
2009-10-25 18:43:36 0 d-----w- c:\docume~1\alluse~1\applic~1\Sunbelt
2009-10-25 18:42:50 0 d-----w- c:\program files\Sunbelt Software
2009-10-25 18:31:28 0 d--h--w- C:\$AVG
2009-10-25 18:31:10 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2009-10-25 18:31:09 161800 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2009-10-25 18:31:08 360584 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-10-25 18:30:56 333192 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-10-25 18:30:24 0 d-----w- c:\windows\system32\drivers\Avg
2009-10-25 10:56:24 0 d-----w- c:\docume~1\michae~1\applic~1\MSNInstaller
2009-10-25 10:22:46 0 d-----w- c:\program files\Trojan Remover
2009-10-25 10:19:57 77312 ----a-w- c:\windows\system32\ztvunace26.dll
2009-10-25 10:19:57 75264 ----a-w- c:\windows\system32\unacev2.dll
2009-10-25 10:19:57 69632 ----a-w- c:\windows\system32\ztvcabinet.dll
2009-10-25 10:19:57 162304 ----a-w- c:\windows\system32\ztvunrar36.dll
2009-10-25 10:19:56 153088 ----a-w- c:\windows\system32\unrar3.dll
2009-10-25 10:19:49 0 d-----w- c:\docume~1\michae~1\applic~1\Simply Super Software
2009-10-25 10:19:49 0 d-----w- c:\docume~1\alluse~1\applic~1\Simply Super Software
2009-10-25 08:16:21 0 d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2009-10-25 01:24:31 0 d-----w- c:\program files\AVG
2009-10-24 21:20:58 287608 ----a-w- c:\windows\system32\drivers\Tmfilter.sys
2009-10-24 21:08:53 0 d-----w- c:\documents and settings\michael henning\.housecall6.6
2009-10-24 21:08:00 195440 ------w- c:\windows\system32\MpSigStub.exe
2009-10-23 23:05:04 0 d-----w- c:\docume~1\alluse~1\applic~1\avg9
2009-10-23 22:14:22 224 ----a-w- c:\windows\system32\drivers\kgpfr2.cfg
2009-10-23 22:13:41 976 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg
2009-10-23 21:59:16 0 d-----w- c:\docume~1\alluse~1\applic~1\SITEguard
2009-10-23 21:57:06 0 d-----w- c:\program files\common files\iS3
2009-10-23 21:57:05 0 d-----w- c:\docume~1\alluse~1\applic~1\STOPzilla!
2009-10-23 06:50:49 0 d-sh--w- c:\docume~1\alluse~1\applic~1\0b60f
2009-10-19 06:37:24 0 d-----w- c:\program files\GamersFirst
2009-09-27 18:25:38 54156 ---ha-w- c:\windows\QTFont.qfn
2009-09-27 18:25:38 1409 ----a-w- c:\windows\QTFont.for

==================== Find3M ====================

2009-09-25 16:29:08 43520 ----a-w- c:\windows\system32\CmdLineExt03.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-11 14:18:39 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-04 21:03:36 58880 ------w- c:\windows\system32\dllcache\msasn1.dll
2009-09-04 15:10:18 27944 ----a-w- c:\windows\system32\sbbd.exe
2009-08-28 10:35:52 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-26 08:00:21 247326 ------w- c:\windows\system32\dllcache\strmdll.dll
2009-08-05 09:01:48 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-05 09:01:48 204800 ------w- c:\windows\system32\dllcache\mswebdvd.dll
2009-08-05 00:44:46 2189184 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2009-08-04 15:13:08 2145280 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-08-04 15:13:08 2145280 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-08-04 14:20:09 2023936 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-08-04 14:20:09 2023936 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2009-08-04 14:20:08 2066048 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-05-18 02:38:45 50759191 ----a-w- c:\program files\TrendMicro_TIS_16_6_1092_x32.7z
2009-05-18 02:36:00 1379 ----a-w- c:\program files\HomeNet.ini
2008-02-19 00:29:52 724 ----a-w- c:\program files\TisEzIns.ini
2007-08-23 20:50:50 88 --sh--r- c:\windows\system32\9FE234B869.sys
2007-08-23 20:51:37 2828 --sha-w- c:\windows\system32\KGyGaAvL.sys
2008-12-10 07:17:37 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008121020081211\index.dat

============= FINISH: 14:03:56.71 ===============
Attached Files
File Type: rar Attach.rar (4.2 KB, 1 views)

Last edited by MikeyNeeedsHelp; 10-27-2009 at 02:53 PM.
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Old 10-30-2009, 10:32 AM   #2 (permalink)
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OS: XP SP3


Re: Search Engines Keep Redirecting

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------------------------------------------------------

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

------------------------------------------------------

Please visit this webpage for download links, and instructions for running ComboFix:

http://www.bleepingcomputer.com/comb...o-use-combofix

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Get help here

Please post the C:\ComboFix.txt in your next reply for further review.

Please re-enable your antivirus before posting the ComboFix.txt log.

------------------------------------------------------

Disable the real-time protections of your antivirus and antispyware applications, usually via a right-click on the System Tray icon. Please re-enable them after the scan.
  • Download ToolBarSD and Save it to your Desktop.
  • Double-click ToolBarSD.exe to run it.
  • Type the letter of your chosen language and press Enter
  • Click OK to the prompt.
  • Type 1 and press Enter
  • Please post the log, TB.txt, which it creates at C:\TB.txt in your next reply.
------------------------------------------------------
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Old 11-02-2009, 07:46 PM   #3 (permalink)
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Re: Search Engines Keep Redirecting

Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

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