need help rundll error DID 1ST STEPS - Page 2

**chemist** · 11-07-2009, 10:04 AM

Hello again, shellyrbaker. Do you mostly use Firefox? Is IE slow as well as Firefox?

Go to Start > Run and copy/paste the following into the Run box and click OK:

cmd /c del /a/f/q "C:\Program Files\zlsSetup_70_483_000_en.exe"

A DOS window will open and close again, this is normal.

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shelleyrbaker · 11-07-2009, 03:42 PM

Hi Chemist!

I do use primarily firefox. I just tested IE and it is just as slow. The first thing I ever noticed that was slow was itunes. I think I explained before, but after downloading an update, the next morning itunes would not play a song without dragging so bad that you could not even play it. Ever since then I have had the very slow system problems. I think I also explained this but when you go to the task manager and look at the percentage of system use it is usually at 99 or 100% if the computer is running slow and this is when there is only one program open.

I have uninstalled itunes at this time as you previously instructed me to do.

What should I expect from the thing you told me to paste into the run box?

Have you been able to determine if my computer is infected with something?

Thank you for your help!!!

**chemist** · 11-07-2009, 04:17 PM

Hello again, shellyrbaker. You're welcome!

The 'Run' command only deletes that one file ESET found.

We didn't remove anything significant here.

Your logs are clean. Your problem seems to be beyond malware.

How much RAM are you running?

What process is using up all your CPU?

You may have to seek help in one of our other Forums

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**chemist** · 11-13-2009, 07:34 PM

Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

IMPORTANT - Read This Before Posting For Malware Removal Help

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11-07-2009, 10:04 AM	#21 (permalink)
chemist Moderator, Analyst, Security Team; Rangemaster, TSF Academy Join Date: Oct 2007 Location: Georgia Posts: 10,705 OS: XP SP3	Re: need help rundll error DID 1ST STEPS Hello again, shellyrbaker. Do you mostly use Firefox? Is IE slow as well as Firefox? Go to Start > Run and copy/paste the following into the Run box and click OK: cmd /c del /a/f/q "C:\Program Files\zlsSetup_70_483_000_en.exe" A DOS window will open and close again, this is normal. ------------------------------------------------------ __________________ Our help is free but please donate Proud member of ASAP Proud member of UNITE

11-07-2009, 03:42 PM	#22 (permalink)
shelleyrbaker Registered User Join Date: Oct 2009 Posts: 13 OS: xp	Re: need help rundll error DID 1ST STEPS Hi Chemist! I do use primarily firefox. I just tested IE and it is just as slow. The first thing I ever noticed that was slow was itunes. I think I explained before, but after downloading an update, the next morning itunes would not play a song without dragging so bad that you could not even play it. Ever since then I have had the very slow system problems. I think I also explained this but when you go to the task manager and look at the percentage of system use it is usually at 99 or 100% if the computer is running slow and this is when there is only one program open. I have uninstalled itunes at this time as you previously instructed me to do. What should I expect from the thing you told me to paste into the run box? Have you been able to determine if my computer is infected with something? Thank you for your help!!!

11-07-2009, 04:17 PM	#23 (permalink)
chemist Moderator, Analyst, Security Team; Rangemaster, TSF Academy Join Date: Oct 2007 Location: Georgia Posts: 10,705 OS: XP SP3	Re: need help rundll error DID 1ST STEPS Hello again, shellyrbaker. You're welcome! The 'Run' command only deletes that one file ESET found. We didn't remove anything significant here. Your logs are clean. Your problem seems to be beyond malware. How much RAM are you running? What process is using up all your CPU? You may have to seek help in one of our other Forums ------------------------------------------------------ __________________ Our help is free but please donate Proud member of ASAP Proud member of UNITE

11-13-2009, 07:34 PM	#24 (permalink)
chemist Moderator, Analyst, Security Team; Rangemaster, TSF Academy Join Date: Oct 2007 Location: Georgia Posts: 10,705 OS: XP SP3	Re: need help rundll error DID 1ST STEPS Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here: IMPORTANT - Read This Before Posting For Malware Removal Help ------------------------------------------------------ __________________ Our help is free but please donate Proud member of ASAP Proud member of UNITE