TechFromBX

Hi, I would really appreciate if anybody can help me with this problem I promise to return the favor whenever I can. First I accidently downloaded a virus or malware onto my computer thinking it was a game. Ok so I have used several Anti-Virus software like Malwarebyes', Norton, AVG, I deleted them except Norton because it was recommended by you. Now I called Dell and they were going to charge me $130 for this one little problem that probably takes 2 minutes to fix. He basically did what you guys do, he ran the HIJACKTHIS file and explained that I have some viruses that he could remove but I would have to pay first. Sorry they are not getting a penny from me because I know I can fix this problem, I just need a little help. So he ran the HIJACKTHIS file and did some extra things too. He brought up the COMMAND prompt and looked through my files and found a few viruses, he even checked my temp file and found something, but again I would have to pay for the removal. So I would greatly appreciate if anyone could help me with this. I will post the HIJACKTHIS log but I know he did something extra because I don't see the files he showed me before. Like there some files that started with TDSS, and explained to me that they were viruses, there were also some POPUP files in my system. So can anybody please help me remove these and send me instructions. Thanks.







Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:45:52 PM, on 10/5/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\PYJGQ1UH\HiJackThis[1].exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
R3 - URLSearchHook: (no name) - {b5146c40-189a-4311-bda9-fbae3e023187} - (no file)
O2 - BHO: (no name) - {140BD8E3-C167-11D4-B4A3-080000180323} - (no file)
O2 - BHO: (no name) - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O3 - Toolbar: (no name) - {b5146c40-189a-4311-bda9-fbae3e023187} - (no file)
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [\YUR17C.exe] C:\Windows\system32\YUR17C.exe
O4 - HKCU\..\Run: [\YUR17D.exe] C:\Windows\system32\YUR17D.exe
O4 - HKCU\..\Run: [\YUR17E.exe] C:\Windows\system32\YUR17E.exe
O4 - HKCU\..\Run: [\YUR17F.exe] C:\Windows\system32\YUR17F.exe
O4 - HKCU\..\Run: [\YUR1.exe] C:\Windows\system32\YUR1.exe
O4 - HKCU\..\Run: [\YUR2.exe] C:\Windows\system32\YUR2.exe
O4 - HKCU\..\Run: [\YUR3.exe] C:\Windows\system32\YUR3.exe
O4 - HKCU\..\Run: [\YUR4.exe] C:\Windows\system32\YUR4.exe
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5445BE81-B796-11D2-B931-002018654E2E} (MeadCo Security Manager) - http://support.cengage.com/system/we.../ie/SecMgr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1196322511015
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: axpoaj.dll

--
End of file - 6009 bytes

Blade81

Hi


HJT in it's own folder
------------------------

Please put your HijackThis in it's own folder, (I create a new folder in C:\ named HJT).
You can do a Right Click on any open area on the desktop, New> Folder, then rename the folder HJT.

Go to where your HijackThis is and Right Click on HijackThis.exe, select Cut, then open the new folder you just created (HJT) Right Click in the folder and select paste.

The reason we do this is Hijackthis creates backup files just in case you'd need to restore one and we'll be cleaning out the temp files.


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
   Remember to re-enable them afterwards.
   
   
2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.