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#1 (permalink) |
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Registered User
Join Date: Nov 2007
Posts: 3
OS: xp
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need help removing malware, popups, virus?
Just today my computer started acting up. Even with ad-watch i still receive pop ups. in my tray a yellow triangle with an exclamation mark still pop up and give me an alert that a trojan is detected and i need to download programs. please help. thank you
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:37:41 PM, on 11/1/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5730.0011) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe C:\PROGRA~1\Grisoft\AVG7\avgemc.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\vvgeowbv.exe,C:\WINDOWS\system32\userinit.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: aivskurq.msdn_hlp - {A6E432B4-D4C2-43B3-BF55-C364F8F7362A} - C:\WINDOWS\system32\aivskurq.dll O2 - BHO: (no name) - {A95B2816-1D7E-4561-A202-68C0DE02353A} - C:\WINDOWS\system32\urnohhnn.dll O3 - Toolbar: Security Toolbar - {11A69AE4-FBED-4832-A2BF-45AF82825583} - C:\WINDOWS\system32\urnohhnn.dll O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16 O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user') O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/tes...enXInstall.cab O16 - DPF: {4FE89055-5300-469E-AFAD-DEB3181EDE76} (PearsonAsstX Control) - http://asp.mathxl.com/applets/PearsonInstallAsst.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1135834382812 O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players...stallAsst2.cab O20 - Winlogon Notify: urnohhnn - C:\WINDOWS\SYSTEM32\urnohhnn.dll O20 - Winlogon Notify: windku32 - C:\WINDOWS\SYSTEM32\windku32.dll O21 - SSODL: bestreak - {874443fe-aa33-4ebf-a6ac-73208787e62d} - (no file) O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe O23 - Service: DomainService - - C:\WINDOWS\system32\nlxufxqj.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe -- End of file - 5644 bytes Last edited by techniks; 11-01-2007 at 10:47 PM. |
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#3 (permalink) |
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Analyst, Security Team
Join Date: Nov 2005
Location: UK
Posts: 1,968
OS: xp
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Re: need help removing malware, popups, virus?
Hi techniks and welcome to TSF
Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers Please print out or copy this page to Notepad in order to assist you while carrying out the following instructions. This page will not be available to you at some points during the fix. Please read the instructions carefully before you begin and if you have any questions then post them here before continuing. This process is not instant and may take several posts. Please ensure you continue with the instructions until you are told you are clear. Lack of symptons does not mean lack of malware. Please make sure you close all other windows including browsers when carrying out the fix. It is important you carry out the instructions in the exact order stated. ------------------------------------------------------- Downloads Please download SmitfraudFix (by S!Ri) to your Desktop. We will use this later Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only We will use this later Download AVG Anti Spyware
Please download VundoFix.exe to your desktop
------------------------------------------------------- Show Hidden Files/Folders Go to My Computer >Tools >Folder Options >View tab and select Show hidden files and folders. Uncheck the Hide protected operating system files (recommended) option. Also make sure there is no checkmark beside Hide file extensions for known file types. Click OK. ------------------------------------------------------- Safe Mode Boot to Safe Mode (by repeatedly tapping F8 until the menu appears) ------------------------------------------------------- Tools and Scanners Double-click on SmitfraudFix.exe to start the tool. Select option #2 - Clean by typing 2 and press Enter. Wait for the tool to complete and disk cleanup to finish. You will be prompted : " Registry cleaning - Do you want to clean the registry?" answer Yes by typing Y and hit Enter. The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question " Replace infected file?" by typing Y and hit Enter. A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot back into Safe Mode. The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: (C:rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply. ------------------
For Technical Support, double-click the e-mail address located at the bottom of each menu. ----------------- Next go to Control Panel click Display>Desktop>Customize Desktop>Web> Now, Uncheck Everything and delete if present:
Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin. ----------------- Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)
------------------------------------------------------- Normal Mode Reboot to Normal Mode ------------------------------------------------------- Double-click on SmitfraudFix.exe to start the tool. Select option #3 - Delete Trusted zone by typing 3 and press Enter Answer Yes to the question "Restore Trusted Zone ?" by typing Y and hit Enter. Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection. ------------------------------------------------------- 1. Download combofix to your desktop 2. Double click combofix.exe & follow the prompts. 3. When finished, it shall produce a log for you. Post that log in your next reply Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall ------------------------------------------------------- Required Logs C:\vundofix.txt C:\rapport.txt AVG A/S results C:\combofix.txt New HijackThis log |
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