jacob23

Hello. I constantly have pop-ups that tell me that i have spyware on my system. i have used ad-aware and read some other forums about the video activex access issue. i understand that it is in the registry and that i may need to run hijackthis and post the log files here. please let me know how to proceed. thank you for your help.

sUBs

Please follow MicroBell's 5 Step process - http://www.techsupportforum.com/secu...sting-log.html

jacob23

I have followed the outlined steps. i am downloading spybot s&d. i will run it and let you know the results.
thank you.

jacob23

all programs were removed by spybot search and destroy but the activex accesss program. i allowed spybot to run again at startup but it again did not successfully remove the activex access program. please help. thank you.

forhockey

Hi and welcome to TSF.

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Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
5. Please attach extra.txt to your post.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:

   C:\Deckard\System Scanner\extra.txt
   

3. Click Upload.

What DSS will do:

• create a new System Restore point in Windows XP and Vista.
• clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
• check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.