PopUp Problems - Page 2

Ried · 11-01-2009, 04:25 PM

That's what is what supposed to do. :)

Download this tool and save it directly to your desktop - not a folder on the desktop - the command is tailored for the desktop location.

Click Start>All Programs>Accessories and right click the Run command to run as administrator.

When the Run command box opens, copy/paste the following bolded text into the Run box and click OK:

"%userprofile%\desktop\Inherit.exe" "c:\ProgramData\Trend Micro"

A message should pop up when through, please tell me what it says.

Zoopboing · 11-01-2009, 05:06 PM

Should i be in safe mode still?

Ried · 11-01-2009, 06:02 PM

It shouldn't matter if you are in Safe Mode or Normal Mode.

Zoopboing · 11-01-2009, 06:23 PM

The message window said "Finish" in the titlebar, with one selectable button which was "ok"

Ried · 11-01-2009, 08:44 PM

Can you access PC-Cillin now?

Zoopboing · 11-02-2009, 04:26 PM

I cannot.

Still the same problem.

Ried · 11-02-2009, 08:17 PM

Copy Inherit.exe to the c:\ProgramData\Trend Micro\PC-cillin folder.

Make sure it is inside the PC-cillin folder. The following folders are also located inside that PC-cillin folder:

S-1-5-21-840599722-2395141683
log
Temp

One at a time, drag each of the above listed folders into Inherit.exe. After you drag a folder into it, wait for a 'successful' message before you drag the next one into it.

Tell me if you can access Trend Micro now.

Zoopboing · 11-03-2009, 04:51 PM

I have two S-1 files, both have the name you have, but one has -1205820045-1003 following, the other -1205820045-1005

which one do I do?

Ried · 11-03-2009, 04:56 PM

This one - S-1-5-21-840599722-2395141683-1205820045-1005

Zoopboing · 11-03-2009, 07:32 PM

No luck.

I can manage to open up the miniwindow (that is displayed in the middle of the screen while it's booting and after i clicked it) to pop up and freeze, but when i force quit and reopen it the same original problem occurs.

Ried · 11-03-2009, 08:42 PM

What happens if you try to uninstall TrendMicro via the Control Panel-> Programs-> Uninstall or change a program

Zoopboing · 11-06-2009, 06:57 PM

If it allows me to, should i proceed to uninstall it?

Ried · 11-06-2009, 09:09 PM

Yes. Uninstall it, reboot, then install it again. Let me know if that fixed it for you.

Zoopboing · 11-07-2009, 06:57 AM

Should there be a disc to reinstall it with, or will i not need one.

Ried · 11-07-2009, 07:17 AM

I'm afraid only you can answer that. How did you install it the first time? Did you download it or order it from the internet?

Zoopboing · 11-07-2009, 08:09 AM

I'm not quite sure, I'll have to check.

But also, I've noticed the space in my C drive fluctuating. When I turned on my computer a little bit ago it has 33.1gb empty, now it has 32.1 and I've done nothing to it.

Zoopboing · 11-11-2009, 07:15 PM

Well I'm really short on time, so I haven't had the time to mess with Trend atm, should be able to this weekend though.

But I ran a recently modified file scan. What results should I be seeing if I haven't done anything to it?

Lots of folders with names of random letters&numbers, and a bunch of folders with x86 and then some letters/numbers

Ried · 11-11-2009, 08:19 PM

Please show me an example of what you're talking about. I need the full path and folder name. Perhaps a screen shot of Windows Explorer that shows all of those.

In Windows a screenshot of the entire monitor, complete with taskbar, can be copied to the system clipboard by pressing the Print screen key (normally located in the top row on the right-hand side of the keyboard)..

You can then paste the clipboard into a program like MS Paint to save it as an image file or paste it directly into a document.

Press the Print screen key
Click the "Start" button (normally located in the bottom left of your screen).
Click "Run" & type "mspaint" (without quotes) & click the "OK" button.
Wait while the application "Paint" opens. Once it is open, proceed to the next step.
Click the "Edit" menu and select "Paste".
Click the "File" menu and select "Save As...". A dialog box will appear.
In the "File name" field, enter a name of your choice.
Click the "Save as type" drop-down and select "JPEG (*.JPG;*.JPEG;*.JPE*;.JFIF)".
Click the "Save" button.

To attach a file to a new post, simply Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, browse to where you saved the file, and Click Upload.

Zoopboing · 11-21-2009, 12:28 PM

Still nothing changed, I've had my computer off for nearly all of the past week or 2.

Here's 2 of 3 screenshots from a recently modified files scan, still not done running but it's been nearly an hour. Still more files being added, however slowly.

In the past hour, free HD space has gone down from 37.2 to 36.6gb

Ried · 11-21-2009, 10:45 PM

These appear to be Microsoft folders, perhaps from updates. What is the full file path please?

11-01-2009, 04:25 PM	#21 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems That's what is what supposed to do. :) Download this tool and save it directly to your desktop - not a folder on the desktop - the command is tailored for the desktop location. Click Start>All Programs>Accessories and right click the Run command to run as administrator. When the Run command box opens, copy/paste the following bolded text into the Run box and click OK: "%userprofile%\desktop\Inherit.exe" "c:\ProgramData\Trend Micro" A message should pop up when through, please tell me what it says. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

11-01-2009, 05:06 PM	#22 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems Should i be in safe mode still?

11-01-2009, 06:02 PM	#23 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems It shouldn't matter if you are in Safe Mode or Normal Mode. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

11-01-2009, 06:23 PM	#24 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems The message window said "Finish" in the titlebar, with one selectable button which was "ok"

11-01-2009, 08:44 PM	#25 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems Can you access PC-Cillin now? __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

11-02-2009, 04:26 PM	#26 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems I cannot. Still the same problem.

11-02-2009, 08:17 PM	#27 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems Copy Inherit.exe to the c:\ProgramData\Trend Micro\PC-cillin folder. Make sure it is inside the PC-cillin folder. The following folders are also located inside that PC-cillin folder: S-1-5-21-840599722-2395141683 log Temp One at a time, drag each of the above listed folders into Inherit.exe. After you drag a folder into it, wait for a 'successful' message before you drag the next one into it. Tell me if you can access Trend Micro now. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul." Last edited by Ried; 11-02-2009 at 08:19 PM.

11-03-2009, 04:51 PM	#28 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems I have two S-1 files, both have the name you have, but one has -1205820045-1003 following, the other -1205820045-1005 which one do I do?

11-03-2009, 04:56 PM	#29 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems This one - S-1-5-21-840599722-2395141683-1205820045-1005 __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

11-03-2009, 07:32 PM	#30 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems No luck. I can manage to open up the miniwindow (that is displayed in the middle of the screen while it's booting and after i clicked it) to pop up and freeze, but when i force quit and reopen it the same original problem occurs.

11-03-2009, 08:42 PM	#31 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems What happens if you try to uninstall TrendMicro via the Control Panel-> Programs-> Uninstall or change a program __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

11-06-2009, 06:57 PM	#32 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems If it allows me to, should i proceed to uninstall it?

11-06-2009, 09:09 PM	#33 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems Yes. Uninstall it, reboot, then install it again. Let me know if that fixed it for you. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

11-07-2009, 06:57 AM	#34 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems Should there be a disc to reinstall it with, or will i not need one.

11-07-2009, 07:17 AM	#35 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems I'm afraid only you can answer that. How did you install it the first time? Did you download it or order it from the internet? __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul." Last edited by Ried; 11-07-2009 at 07:20 AM.

11-07-2009, 08:09 AM	#36 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems I'm not quite sure, I'll have to check. But also, I've noticed the space in my C drive fluctuating. When I turned on my computer a little bit ago it has 33.1gb empty, now it has 32.1 and I've done nothing to it. Last edited by Zoopboing; 11-07-2009 at 08:28 AM.

11-11-2009, 07:15 PM	#37 (permalink)
Zoopboing Registered User Join Date: Oct 2009 Posts: 23 OS: Vista	Re: PopUp Problems Well I'm really short on time, so I haven't had the time to mess with Trend atm, should be able to this weekend though. But I ran a recently modified file scan. What results should I be seeing if I haven't done anything to it? Lots of folders with names of random letters&numbers, and a bunch of folders with x86 and then some letters/numbers

11-11-2009, 08:19 PM	#38 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems Please show me an example of what you're talking about. I need the full path and folder name. Perhaps a screen shot of Windows Explorer that shows all of those. In Windows a screenshot of the entire monitor, complete with taskbar, can be copied to the system clipboard by pressing the Print screen key (normally located in the top row on the right-hand side of the keyboard).. You can then paste the clipboard into a program like MS Paint to save it as an image file or paste it directly into a document. Press the Print screen key Click the "Start" button (normally located in the bottom left of your screen). Click "Run" & type "mspaint" (without quotes) & click the "OK" button. Wait while the application "Paint" opens. Once it is open, proceed to the next step. Click the "Edit" menu and select "Paste". Click the "File" menu and select "Save As...". A dialog box will appear. In the "File name" field, enter a name of your choice. Click the "Save as type" drop-down and select "JPEG (.JPG;.JPEG;.JPE;.JFIF)". Click the "Save" button. To attach a file to a new post, simply Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, browse to where you saved the file, and Click Upload. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

11-21-2009, 10:45 PM	#40 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,089 OS: WinXP and Vista	Re: PopUp Problems These appear to be Microsoft folders, perhaps from updates. What is the full file path please? __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."