McAfee Quarantees Trojan Horses That Aren't Trojan Horses

gram91 · 09-19-2009, 08:29 AM

I have a Core2 Quad 2.4ghz; run Vista Home Premium. Bought WD My Passport eternal H.D. with auto backup and sync software. Also have lots of RealArcade games. When I bought H.D., McAfee Security through Comcast quarantined sync software and ID'd it as having trojan horse. Naturally I contacted Western Digital; they said not true, that McAfee ID's software as trojan so just disable McAfee when I use H.D. Then I called McAfee; they said sometimes codes are written in software that are ID'd as trojans that may not be but offered no solution. Since then, I have intermittently had some of my RealArcade games which I have purchased quarantined as having trojan horses, rendering them inoperable. Yesterday my scan quarantined 7 games that I cannot now play. I contacted RealArcade; they said just redownload them and use them, which I have not tried to do. I have about 50-60 RealArcade games I have purchased; so it's a big investment to just ditch them. Here are the names of the files McAfee scan ID'd yesterday as trojan horses, all of which were in my RealArcade games: They all begin with "Artemis!" plus the following numbers: 4F53031AA2F9, F7F23B439CD1, AEBE20B39E8D, 2E1652AC399E, FD31201B747C, CCD64F0FDBD3, 952F577B7691, (and the previous week scan) CD61220FA34F.

About a week ago I downloaded the latest version of Skype after being prompted to do so by my "Dell [computer] Support Center" (before this scan and after the last one), and a Skype message now pops up every time I visit the RealArcade website, which states: Another application(SkypeNames.exe) is attempting to access Skype, but we are unable to respond. Please try to restart the application.

My questions:
1. Could Skype be causing the latest problem even though the H.D. problem occurred over a year ago? If so, suggestions? How do I get rid of the popup?
2. How can I evaluate whether or not these files actually have a trojan horse and they should stay in quarantine to prevent damage to my computer?
3. If safe, can I take these files ID's with trojan horses out of quarantine; and if so, how do I do that? At the same time, how can I "mark" them as safe so that McAfee will not continue to ID as trojan horses?
4. Is there different Security Software other than McAfee that would NOT ID what I have been told are not really trojan horses as trojan horses; and if so, which ones?
5. Any other suggestions or help would be appreciated.

Thanks.

**TheBruce1** · 09-21-2009, 05:31 AM

Hello and welcome to TSF

Regarding the Artemis detections, i suggest you read this thread for more information.
http://community.mcafee.com/showthread.php?t=233663

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09-19-2009, 08:29 AM	#1 (permalink)
gram91 Registered User Join Date: Sep 2009 Posts: 1 OS: Vista Home Premium 32 bit	McAfee Quarantees Trojan Horses That Aren't Trojan Horses I have a Core2 Quad 2.4ghz; run Vista Home Premium. Bought WD My Passport eternal H.D. with auto backup and sync software. Also have lots of RealArcade games. When I bought H.D., McAfee Security through Comcast quarantined sync software and ID'd it as having trojan horse. Naturally I contacted Western Digital; they said not true, that McAfee ID's software as trojan so just disable McAfee when I use H.D. Then I called McAfee; they said sometimes codes are written in software that are ID'd as trojans that may not be but offered no solution. Since then, I have intermittently had some of my RealArcade games which I have purchased quarantined as having trojan horses, rendering them inoperable. Yesterday my scan quarantined 7 games that I cannot now play. I contacted RealArcade; they said just redownload them and use them, which I have not tried to do. I have about 50-60 RealArcade games I have purchased; so it's a big investment to just ditch them. Here are the names of the files McAfee scan ID'd yesterday as trojan horses, all of which were in my RealArcade games: They all begin with "Artemis!" plus the following numbers: 4F53031AA2F9, F7F23B439CD1, AEBE20B39E8D, 2E1652AC399E, FD31201B747C, CCD64F0FDBD3, 952F577B7691, (and the previous week scan) CD61220FA34F. About a week ago I downloaded the latest version of Skype after being prompted to do so by my "Dell [computer] Support Center" (before this scan and after the last one), and a Skype message now pops up every time I visit the RealArcade website, which states: Another application(SkypeNames.exe) is attempting to access Skype, but we are unable to respond. Please try to restart the application. My questions: 1. Could Skype be causing the latest problem even though the H.D. problem occurred over a year ago? If so, suggestions? How do I get rid of the popup? 2. How can I evaluate whether or not these files actually have a trojan horse and they should stay in quarantine to prevent damage to my computer? 3. If safe, can I take these files ID's with trojan horses out of quarantine; and if so, how do I do that? At the same time, how can I "mark" them as safe so that McAfee will not continue to ID as trojan horses? 4. Is there different Security Software other than McAfee that would NOT ID what I have been told are not really trojan horses as trojan horses; and if so, which ones? 5. Any other suggestions or help would be appreciated. Thanks.