Total security virus

brazzeh · 08-21-2009, 10:27 AM

I have recently been hit with an itteration of the 'Total secruity' fake antivirus software.

The malware affected alot of aspects of my machine but after following a few guides, I deleted the application data of the virus (if you are affected look for a folder with a random number like 112345512 in your documents>all users>application data) and finally zapped it with Malwarebytes. By doing this I've managed to remove the virus (as far as I know) and mend most of the damage.

However, one thing that I can't seem to fix is my internet browser, regardless of which program I use (internet explorer, mozilla, etc..) I simply cannot browse the internet, a page will begin to load up then the progress bar will display as if it has finished loading the page but there is nothing displayed, just a blank screen. I've tried fiddling with the settings, reinstalling, even a system restore but I cannot work this out.

Can anybody advise how to fix this?

Additionally, spamming the refresh will occasionally force a page to properly display (something like, 1 in 10 attempts to view a page will load correctly)

Any help will be most appreciated!

**TheBruce1** · 08-21-2009, 02:24 PM

Hello and welcome to TSF

If you can follow the steps outlined below in normal mode. If you cannot download the tools, try safe mode with networking. Restart the machine and as soon as it starts up; start tapping F8. Select safe mode with networking from options.

Log in to you normal account[username] and download the tools required in out sticky below.

You can also download the tools to a clean pc and transfer the tools to the infected machine using a USB stick/Flashdrive; or any other removable media device.

===================

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Quote:

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

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Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

08-21-2009, 10:27 AM	#1 (permalink)
brazzeh Registered User Join Date: Aug 2009 Posts: 1 OS: win xp	Total security virus I have recently been hit with an itteration of the 'Total secruity' fake antivirus software. The malware affected alot of aspects of my machine but after following a few guides, I deleted the application data of the virus (if you are affected look for a folder with a random number like 112345512 in your documents>all users>application data) and finally zapped it with Malwarebytes. By doing this I've managed to remove the virus (as far as I know) and mend most of the damage. However, one thing that I can't seem to fix is my internet browser, regardless of which program I use (internet explorer, mozilla, etc..) I simply cannot browse the internet, a page will begin to load up then the progress bar will display as if it has finished loading the page but there is nothing displayed, just a blank screen. I've tried fiddling with the settings, reinstalling, even a system restore but I cannot work this out. Can anybody advise how to fix this? Additionally, spamming the refresh will occasionally force a page to properly display (something like, 1 in 10 attempts to view a page will load correctly) Any help will be most appreciated!