johnnyt471

Hello,

Starting just recently, there are some programs that won't work. By that I mean that I double click on Internet Explorer or Pro Tools, and the hourglass appears for a few seconds, and then nothing happens. I am using Firefox because IE is not working.

In addition, other oddities have shown up. When I go to the Shut Down menu, there is a Windows update that requires me to Turn Off the computer to install the update. However, every time I do it, it installs but the Shut Down menu continues to say that I need to turn off the computer to install the update.

I ran Avast's antivirus, and a few problems showed up in this folder:

C:\System Volume Information\_restore{22B3A706-00B7-45F7-8323-FA7E863155D7}\RP452\

I wasn't able to move it to the "chest" while in Windows, but I was able to move the files when I ran Avast's boot scan before windows was opened. However, the problem with not being able to load Pro Tools or IE remains. I have also used Spybot Search and Destroy and Ad-Aware.

I use the following:

Windows XP Professional - Service Pack 3
Dell Dimension 8400

Attach and ark.txt are attached.

Here's the DDS log:


DDS (Ver_09-07-30.01) - NTFSx86
Run by John at 14:43:06.51 on Sat 08/15/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.562 [GMT -5:00]

AV: avast! antivirus 4.8.1335 [VPS 090814-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Lexmark 1300 Series\lxdcamon.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\System32\M-AudioTaskBarIcon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\DNA\btdna.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lxdccoms.exe
C:\Program Files\M-Audio\Fast Track Pro\MAUSBInst.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\John\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://mail.yahoo.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ComMnt] c:\windows\system32\edsniviv.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [BitTorrent DNA] "c:\program files\dna\btdna.exe"
uRun: [Aim6]
mRun: [PRISMSVR.EXE] "c:\windows\system32\PRISMSVR.EXE" /APPLY
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [lxdcmon.exe] "c:\program files\lexmark 1300 series\lxdcmon.exe"
mRun: [lxdcamon] "c:\program files\lexmark 1300 series\lxdcamon.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [M-Audio Taskbar Icon] c:\windows\system32\M-AudioTaskBarIcon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [DigidesignMMERefresh] c:\program files\digidesign\drivers\MMERefresh.exe
IE: &ieSpell Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.srtest.com/srl_bin/sysreqlab_srl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.8.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1215833660921
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\john\applic~1\mozilla\firefox\profiles\yug93psf.default\
FF - component: c:\program files\real\realplayer\browserrecord\firefox\ext\components\nprpffbrowserrecordext.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\pace anti-piracy\ilok\NPPaceILok.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 DigiFilter;DigiFilter;c:\windows\system32\drivers\DigiFilt.sys [2009-3-18 16384]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-4-6 64160]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-7-11 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-7-11 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2008-7-11 138680]
R2 lxdc_device;lxdc_device;c:\windows\system32\lxdccoms.exe -service --> c:\windows\system32\lxdccoms.exe -service [?]
R2 MAudioUSBService;M-Audio USB Installer;c:\program files\m-audio\fast track pro\MAUSBInst.exe [2009-3-18 49152]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-3-20 24652]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2008-7-11 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2008-7-11 352920]
R3 iLokDrvr;Usb Driver;c:\windows\system32\drivers\iLokDrvr.sys [2009-4-28 52008]
R3 MAUSB;Service for M-Audio Fast Track Pro Driver (WDM);c:\windows\system32\drivers\mausb.sys [2009-3-18 102528]
S2 lxdcCATSCustConnectService;lxdcCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxdcserv.exe [2008-8-10 99248]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]

============== File Associations ===============

regfile="regedit.exe" "%1"
scrfile="%1" %*

=============== Created Last 30 ================

2009-08-15 14:41 <DIR> --d-h--- c:\windows\PIF
2009-08-15 09:37 <DIR> --d----- c:\windows\system32\XPSViewer
2009-08-15 09:37 1,676,288 -c------ c:\windows\system32\dllcache\xpssvcs.dll
2009-08-15 09:37 597,504 -c------ c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-08-15 09:37 575,488 -c------ c:\windows\system32\dllcache\xpsshhdr.dll
2009-08-15 09:37 89,088 -c------ c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-08-15 09:37 <DIR> --d----- C:\8723d2c8403e20a9b9efba9edb2f5681
2009-08-15 09:37 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-08-15 09:37 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-08-15 09:37 117,760 -------- c:\windows\system32\prntvpt.dll
2009-08-11 23:07 128,512 -c------ c:\windows\system32\dllcache\dhtmled.ocx
2009-08-11 23:06 1,315,328 -c------ c:\windows\system32\dllcache\msoe.dll
2009-08-05 04:01 204,800 -c------ c:\windows\system32\dllcache\mswebdvd.dll
2009-07-21 18:49 <DIR> --d----- c:\program files\iPod
2009-07-17 14:01 58,880 -c------ c:\windows\system32\dllcache\atl.dll

==================== Find3M ====================

2009-08-05 04:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll
2009-07-17 14:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-03 12:09 915,456 a------- c:\windows\system32\wininet.dll
2009-06-16 09:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 09:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-12 07:31 80,896 a------- c:\windows\system32\tlntsess.exe
2009-06-12 07:31 76,288 a------- c:\windows\system32\telnet.exe
2009-06-10 09:19 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-06-10 09:13 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 01:14 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-03 14:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-01 00:54 15,688 a------- c:\windows\system32\lsdelete.exe
2009-05-29 13:36 2,060,288 a------- c:\windows\system32\usbaaplrc.dll
2008-09-05 18:35 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090520080906\index.dat

============= FINISH: 14:43:35.78 ===============







Edit: I am now able to use IE. When I double clicked on Pro Tools, the hourglass would appear and then disappear and nothing would happen. After that, IE wouldn't load and I wasn't able to watch any videos on WMP. However, I was able to go into the Task Manager, Processes tab, and close the session for Pro Tools. After that, IE and everything else seems to be working...but Pro Tools is still not loading.

Attached Files

attach.zip (4.9 KB, 1 views)

johnnyt471

OK, I got Pro Tools to work by using my free upgrade to 8.0. Another problem with 8.0 occurred, but I found out that uninstalling IE8 fixed it. So I guess my computer is good for now.