srrosen

Hello Tech Support Forum Analysts -

Sorry for posting without this information the other day. Below you'll find the DDS report and attached the other two files you've asked for. The problem is that the computer is running ridiculously slow. If I open an Internet Explorer window, it'll take 2-3 minutes for the window to open and then if I click to type in a new web address, the computer will freeze for a minute or two before allowing me to enter the address. It's a continual cycle like this. Additionally, the problem gets worse the longer the computer is on. If I turn the computer on, it works much faster than an hour or two later.

Also, some programs have disappeared from the computer. These were programs I had installed in the past that my Mother does not know how to uninstall, like Microsoft Office and certain icons on the desktop.

I just installed AVG anti virus thinking there was a virus that was causing all of these problems, and that made the system run even slower.

Any help you can offer will be of great help.

Thanks,
Sara


DDS (Ver_09-06-26.01) - NTFSx86
Run by Owner at 18:21:45.82 on Thu 07/02/2009
Internet Explorer: 8.0.6001.18702

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.aol.com/?ncid=customie8
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Page_URL = hxxp://www.aol.com/?ncid=customie8
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant = hxxp://search.live.com/sphome.aspx
uURLSearchHooks: IAOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol toolbar\aoltb.dll
mURLSearchHooks: IAOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol toolbar\aoltb.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: AOL Toolbar Loader: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol toolbar\aoltb.dll
BHO: My Web Search Bar BHO: {8eab99c1-f9ec-4b64-a4ba-d9bcae8779c2} - c:\program files\mywebsearchwb\bar\1.bin\W6BAR.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
TB: WeatherBug Browser Bar - powered by MyWebSearch: {8eab99c9-f9ec-4b64-a4ba-d9bcae8779c2} - c:\program files\mywebsearchwb\bar\1.bin\W6BAR.DLL
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol toolbar\aoltb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Weather] c:\progra~1\aws\weathe~1\Weather.exe 1
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DriverCure] c:\program files\paretologic\drivercure\DriverCure.exe -scan
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [lxctmon.exe] "c:\program files\lexmark 5400 series\lxctmon.exe"
mRun: [Lexmark 5400 Series Fax Server] "c:\program files\lexmark 5400 series\fm3032.exe" /s
mRun: [EzPrint] "c:\program files\lexmark 5400 series\ezprint.exe"
mRun: [LXCTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCTtime.dll,_RunDLLEntry@16
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [QBCD Autorun] D:\autorun.exe restart 6 1
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
IE: &AOL Toolbar Search - c:\documents and settings\all users\application data\aol\ietoolbar\resources\en-us\local\search.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-07-02 07:42 <DIR> --dsh--- C:\found.005
2009-06-29 05:56 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-06-29 05:48 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-06-29 05:48 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-06-29 05:47 327,688 a------- c:\windows\system32\drivers\avgldx86.sys
2009-06-29 05:47 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-06-29 05:46 <DIR> --d----- c:\program files\AVG
2009-06-28 16:40 <DIR> --d----- c:\program files\iPod
2009-06-28 16:37 <DIR> --d----- c:\program files\iTunes
2009-06-28 16:37 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-06-28 16:28 <DIR> --d----- c:\program files\Bonjour
2009-06-28 01:57 <DIR> --d--r-- c:\program files\Skype
2009-06-11 13:21 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-06-11 13:21 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-06-09 09:34 64 a------- c:\windows\QBWCD.INI
2009-06-09 09:33 40,448 a------- c:\windows\Icg32.dll
2009-06-09 09:33 5,776 a------- c:\windows\Icoadb32.dat
2009-06-09 09:32 315,904 a------- c:\windows\IsUninst.exe
2009-06-09 09:32 <DIR> --d----- c:\documents and settings\owner\WINDOWS

==================== Find3M ====================

2009-05-13 00:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-07 10:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-17 07:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 09:51 585,216 a------- c:\windows\system32\rpcrt4.dll

============= FINISH: 18:23:28.98 ===============

Attached Files

Attach.zip (3.4 KB, 2 views)

forhockey

Hi srrosen,

Please subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Add Subscription.

--------------------------------------------------------------

Before beginning the proposed fix, read this post completely. Any questions should be kindly asked before proceeding. Ensure that there are no open browsers when carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

--------------------------------------------------------------

I'm not seeing much going on in your logs. However, we will try and take a closer look.


--------------------------------------------------------------


Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if they exist):

WeatherBug


--------------------------------------------------------------

Please perform the following:

• Download RSIT by random/random and save it to your desktop.
• Double click RSIT.exe to start the tool and click Continue at the disclaimer.
• When the scan completes it will open a log named log.txt maximized, and a log named info.txt minimized.
• Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of both here.

--------------------------------------------------------------

Perform an online scan with Panda ActiveScan

• Click on Scan Your PC Now
• A "pop up" window will appear, or a new tab will open.
• Click on Register
• Choose the option you like most, but we recommend the Free Registration.
• Click on Register
• Enter your e-mail address, and create a password.
• Select "I do not want to receive any type of information". (unless you want to receive such information)
• Click on Send
• Confirm registration, and continue by entering your user name and password, then click on Enter
• Select Full Scan, then Click on Scan Now
• Wait for the components to be loaded and installed. Don't close this window or go to another page while it is downloading. You can continue using the Internet by opening another window in your browser.
  
• If it finds any malware it can disinfect, the Disinfect button will be enabled. Click on Disinfect
• Please ignore the offer to buy the program. Click on Export To
  
• Export the log and save it to your desktop.
• Please attach the contents of that log in your next reply.

* Turn off the real time scanner of any existing antivirus program while performing the online scan

--------------------------------------------------------------

Please reply back with the following:

1. log.txt
2. info.txt
3. Panda ActiveScan Results