Help With Malware/Virus

Dr. Cox · 07-02-2009, 07:05 PM

Hi,

Having some problems with my computer if anyone is able to help please?

Running fine until this evening - got some kind of virus warning. But it wasn't from my usual anti-virus, windows firewall etc.

It was from a program called WinPC Defender. Sussed it was malware/virus so downloaded spybot and ccleaner. Ran both, they both found a few things and got rid of them.

Tried to run system restore but when i tried that it said there was no restore points whatsoever which shouldn't be the case. Usually have loads to pick from weekly.

Tried to restart the computer in hope of spybot/ccleaner results fixing it but no luck there.

Looked up WinPc Defender and tried some suggested programs to remove it Malwarebyte's Anti-Malware but that won't let me run the program at all.

Everytime i try to run it i get a windows error straight away:

"Malwarebyte's Anti-Malware has stopped working. A problem caused the program to stop working correctly"

Every single time.

Anyone able to help please?

Thanks

**chemist** · 07-02-2009, 10:36 PM

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Quote:

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

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Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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07-02-2009, 07:05 PM	#1 (permalink)
Dr. Cox Registered User Join Date: Mar 2006 Posts: 7 OS: Win XP	Help With Malware/Virus Hi, Having some problems with my computer if anyone is able to help please? Running fine until this evening - got some kind of virus warning. But it wasn't from my usual anti-virus, windows firewall etc. It was from a program called WinPC Defender. Sussed it was malware/virus so downloaded spybot and ccleaner. Ran both, they both found a few things and got rid of them. Tried to run system restore but when i tried that it said there was no restore points whatsoever which shouldn't be the case. Usually have loads to pick from weekly. Tried to restart the computer in hope of spybot/ccleaner results fixing it but no luck there. Looked up WinPc Defender and tried some suggested programs to remove it Malwarebyte's Anti-Malware but that won't let me run the program at all. Everytime i try to run it i get a windows error straight away: "Malwarebyte's Anti-Malware has stopped working. A problem caused the program to stop working correctly" Every single time. Anyone able to help please? Thanks