andersson907

My World of Warcraft accont has been hijacked and from WoW I have got instructions how to solve the problem. I need someone to look at my hijackthis log file .

Log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:02:56, on 2009-05-10
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program\Delade filer\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsgk32st.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSMA32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\FSGK32.EXE
C:\Program\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program\Java\jre6\bin\jqs.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSMB32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Common\FCH32.EXE
C:\Program\Delade filer\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program\Telia\Telias sakerhetstjanster\Common\FAMEH32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsqh.exe
C:\Program\Telia\Supportassistent\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsaua.exe
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fssm32.exe
C:\Program\Telia\Telias sakerhetstjanster\FWES\Program\fsdfwd.exe
C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsus.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program\Intel\Intel Application Accelerator\iaanotif.exe
C:\Program\Dell\Media Experience\PCMService.exe
C:\Program\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\Program\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program\Delade filer\Sonic\Update Manager\sgtray.exe
C:\Program\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program\DAEMON Tools\daemon.exe
C:\Program\Telia\Supportassistent\bin\sprtcmd.exe
C:\Program\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program\PowerISO\PWRISOVM.EXE
C:\Program\Delade filer\Real\Update_OB\realsched.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSM32.EXE
C:\Program\Java\jre6\bin\jusched.exe
C:\Program\Telia\Telias sakerhetstjanster\FSGUI\fsguidll.exe
C:\Program\QuickTime\QTTask.exe
C:\Program\iTunes\iTunesHelper.exe
C:\Program\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program\MSN Messenger\msnmsgr.exe
C:\Program\Personal\bin\Personal.exe
C:\Program\Digital Line Detect\DLG.exe
C:\Program\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program\iPod\bin\iPodService.exe
C:\Program\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsav32.exe
C:\Program\Internet Explorer\iexplore.exe
C:\Program\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/s...en/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aftonbladet.se/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.euro.dell.com/countries/s...en/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program\Delade filer\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program\Delade filer\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program\google\googletoolbar1.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\MSN Apps\MSN Toolbar\01.02.4000.1001\sv\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program\Intel\Intel Application Accelerator\iaanotif.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [CTDVDDet] C:\Program\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program\Delade filer\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [Telia] "C:\Program\Telia\Supportassistent\bin\sprtcmd.exe" /P Telia
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program\Delade filer\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program\Telia\Telias sakerhetstjanster\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program\Telia\Telias sakerhetstjanster\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program\MSN Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOKAL TJÄNST')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: BankID säkerhetsprogram.lnk = C:\Program\Personal\bin\Personal.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xportera till Microsoft Excel - res://C:\Program\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Referensinformation - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\Program\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Johanna\Start-meny\Program\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1099833308566
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1168683692140
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe...bat/nos/gp.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program\Delade filer\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Bonjour-tjänst (Bonjour Service) - Apple Inc. - C:\Program\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\System32\dlbtcoms.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\FWES\Program\fsdfwd.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\Common\FSMA32.EXE
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program\Delade filer\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Remote Procedure Call (TPM) (RPCT) - Unknown owner - C:\Program\Common Files\System\mstinit.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (telia) (sprtsvc_telia) - SupportSoft, Inc. - C:\Program\Telia\Supportassistent\bin\sprtsvc.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program\Delade filer\SupportSoft\bin\ssrc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\Security Center\SymWSC.exe

--
End of file - 12755 bytes

Best regards,
Andersson907

TheBruce1

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please start a new thread in our Virus/Trojan/Spyware forum along with the required logs

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.