Trying to fix my laptop - help appreciated

Smousie · 04-22-2009, 04:50 AM

I have two laptops that I am currently trying to fix (my main one and a spare one). I'm trying to fix the spare one first because it seems less seriously infected. It's running Windows XP, and appeared to have a couple of minor bugs, so I reinstalled Windows from the recovery partition and then installed and ran Norton Antivirus, Spyware Doctor, and CCleaner (I also ran these in safe mode). There don't seem to be any infections other than the occasional cookie, but the laptop seems to be running slower than ever! In particular, IE runs veeery slooowly and then suddenly speeds up, then slows down again, and it frequently hangs when I try to access Gmail. I ran Hijack This and used an online service to check the results, but nothing problematic appeared. I am unsure whether the laptop has a virus or not, or what I should do next. If anyone can advise me I'd really appreciate it.

**TheBruce1** · 04-22-2009, 05:41 AM

Hello and welcome to TSF

Try running through these options first.
Is your PC running slow...?

If the problem persists, follow instructions below.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Quote:

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please start a new thread in our Virus/Trojan/Spyware forum along with the required logs

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

04-22-2009, 04:50 AM	#1 (permalink)
Smousie Registered User Join Date: Apr 2009 Posts: 16 OS: Vista	Trying to fix my laptop - help appreciated I have two laptops that I am currently trying to fix (my main one and a spare one). I'm trying to fix the spare one first because it seems less seriously infected. It's running Windows XP, and appeared to have a couple of minor bugs, so I reinstalled Windows from the recovery partition and then installed and ran Norton Antivirus, Spyware Doctor, and CCleaner (I also ran these in safe mode). There don't seem to be any infections other than the occasional cookie, but the laptop seems to be running slower than ever! In particular, IE runs veeery slooowly and then suddenly speeds up, then slows down again, and it frequently hangs when I try to access Gmail. I ran Hijack This and used an online service to check the results, but nothing problematic appeared. I am unsure whether the laptop has a virus or not, or what I should do next. If anyone can advise me I'd really appreciate it.