Firefox popups dont work and keeps crashing XP 64bit

healthpharm · 04-21-2009, 03:32 AM

Hi all

Firefox wont allow popups at all, and also runs in task manager oce closed which then doesnt allow me to open it again unless i end the process in task manager.

a similar post is this i think
IE Pop-Ups in Firefox 64bit Vista

Although my OS is XP 64-bit.

Im hoping someone can help, suffice to say i am a newbie at support forums etc so please excuse me if I have not followed correct procedure in posting this message.

Blade81 very kindly asked me to post the following two files here, I have just tried to open the attachment link and it wont open either to attach the files, so im posting this via IE.

any help would be much appreciated

Ket

Jintan · 04-22-2009, 08:12 PM

Welcome to TSF healthpharm,

Pretty tough trying to work through logs of a Server 2000 64 bit setup. Most of our scan tools are 32 bit, so these results are only good for overviews than all valid info. Other than some data somehow having been added to your Temp folder there I am not sure I see malware activity right off. And not really sure things like Firefox no allowing popups suggests that either. The logs show many entries for AVG, but I don't see where it is listed as installed, and some of the associated files for it seem to be no longer there. Did you attempt to uninstall that recently and not complete the job?

healthpharm · 04-23-2009, 02:03 AM

HI i did uninstall AVG, as far i thought it was uninstalled fully, I'm fast regretting getting the 64-bit system :(
Could really do with help in sorting this, and any reccomendations for good anti spyware and firewall programs.

Jintan · 04-23-2009, 08:35 AM

AVG provides an uninstaller for 64 bit systems here (click the "AVG Remover(64bit)" link to download the tool to run). Disable any other security software and then click that downloaded file and follow all prompts. Be sure to reboot after. See if that brings some improvements there.

04-22-2009, 08:12 PM	#2 (permalink)
Jintan Analyst, Security Team Join Date: Feb 2006 Posts: 228 OS: 2K	Re: Firefox popups dont work and keeps crashing XP 64bit Welcome to TSF healthpharm, Pretty tough trying to work through logs of a Server 2000 64 bit setup. Most of our scan tools are 32 bit, so these results are only good for overviews than all valid info. Other than some data somehow having been added to your Temp folder there I am not sure I see malware activity right off. And not really sure things like Firefox no allowing popups suggests that either. The logs show many entries for AVG, but I don't see where it is listed as installed, and some of the associated files for it seem to be no longer there. Did you attempt to uninstall that recently and not complete the job? __________________

04-23-2009, 02:03 AM	#3 (permalink)
healthpharm Registered User Join Date: Apr 2009 Posts: 2 OS: Windows XP x 64-bit SP2	Re: Firefox popups dont work and keeps crashing XP 64bit HI i did uninstall AVG, as far i thought it was uninstalled fully, I'm fast regretting getting the 64-bit system :( Could really do with help in sorting this, and any reccomendations for good anti spyware and firewall programs.

04-23-2009, 08:35 AM	#4 (permalink)
Jintan Analyst, Security Team Join Date: Feb 2006 Posts: 228 OS: 2K	Re: Firefox popups dont work and keeps crashing XP 64bit AVG provides an uninstaller for 64 bit systems here (click the "AVG Remover(64bit)" link to download the tool to run). Disable any other security software and then click that downloaded file and follow all prompts. Be sure to reboot after. See if that brings some improvements there. __________________