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#1 (permalink) |
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Registered User
Join Date: Dec 2007
Posts: 10
OS: xp
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highjackthis log help
I have a virus. This is my log. Help will be much appreciated. Thanks.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:14:55 PM, on 12/27/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16574) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\UStorSrv.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\SecurePCCleaner\mc.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php...MjI6Ojg5&lid=2 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: BDEX System - {C2DE4340-CB68-450F-90CD-9BE1A26739D7} - C:\WINDOWS\domnftwmnf.dll O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O3 - Toolbar: The emlkdvo - {47906C8A-7A72-45A8-AA59-0CEC20BD3B36} - C:\WINDOWS\emlkdvo.dll O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\SecurePCCleaner\mc.exe" dm=http://securepccleaner.com ad=http://securepccleaner.com sd=http://ilp.securepccleaner.com O4 - HKLM\..\Run: [SBI] C:\Documents and Settings\Jack Graham\Local Settings\Temporary Internet Files\Content.IE5\9WOAAG6L\install_sbd_en[1].exe O4 - HKLM\..\Run: [ugcw] "C:\PROGRA~1\COMMON~1\TRUSTE~1\ugcw.exe" -start O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Windows update loader] C:\Windows\xpupdate.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} - file://C:\Program Files\Autodesk Architectural Desktop 3\AcPreview.ocx O20 - AppInit_DLLs: O21 - SSODL: alxvdvm - {784EBC08-F6FC-45F2-A1B9-5C3131DB575A} - C:\WINDOWS\alxvdvm.dll O21 - SSODL: bvtqfvx - {31C37579-DA33-45F1-AD11-16A936FD7D0A} - C:\WINDOWS\bvtqfvx.dll O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: UStorage Server Service - OTi - C:\WINDOWS\system32\UStorSrv.exe O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe -- End of file - 6308 bytes |
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#2 (permalink) |
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Registered User
Join Date: Dec 2007
Posts: 10
OS: xp
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Re: highjackthis log help
I also ran smitfraudfix and got this log
SmitFraudFix v2.274 Scan done at 12:18:19.03, Thu 12/27/2007 Run from C:\Documents and Settings\Jack Graham\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» Process C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\UStorSrv.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\SecurePCCleaner\mc.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\cmd.exe »»»»»»»»»»»»»»»»»»»»»»»» hosts »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Jack Graham »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Jack Graham\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\JACKGR~1\FAVORI~1 C:\DOCUME~1\JACKGR~1\FAVORI~1\Online Security Test.url FOUND ! C:\DOCUME~1\JACKGR~1\FAVORI~1\Error Cleaner.url FOUND ! C:\DOCUME~1\JACKGR~1\FAVORI~1\Privacy Protector.url FOUND ! C:\DOCUME~1\JACKGR~1\FAVORI~1\Spyware?Malware Protection.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» Desktop C:\DOCUME~1\JACKGR~1\Desktop\Error Cleaner.url FOUND ! C:\DOCUME~1\JACKGR~1\Desktop\Privacy Protector.url FOUND ! C:\DOCUME~1\JACKGR~1\Desktop\Spyware?Malware Protection.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0] "Source"="about:Home" "SubscribedURL"="about:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» IEDFix !!!Attention, following keys are not inevitably infected!!! IEDFix.exe by S!Ri »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"=" " »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» Rustock »»»»»»»»»»»»»»»»»»»»»»»» DNS Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport DNS Server Search Order: 204.215.43.3 DNS Server Search Order: 209.26.88.31 HKLM\SYSTEM\CCS\Services\Tcpip\..\{E5DE9952-FE0B-4E3C-BF85-694445D48DD1}: DhcpNameServer=204.215.43.3 209.26.88.31 HKLM\SYSTEM\CS1\Services\Tcpip\..\{E5DE9952-FE0B-4E3C-BF85-694445D48DD1}: DhcpNameServer=204.215.43.3 209.26.88.31 HKLM\SYSTEM\CS3\Services\Tcpip\..\{E5DE9952-FE0B-4E3C-BF85-694445D48DD1}: DhcpNameServer=204.215.43.3 209.26.88.31 HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=204.215.43.3 209.26.88.31 HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=204.215.43.3 209.26.88.31 HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=204.215.43.3 209.26.88.31 »»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End |
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#3 (permalink) |
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Registered User
Join Date: Dec 2007
Posts: 10
OS: xp
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Re: highjackthis log help
Here is the Deckards scan.
Deckard's System Scanner v20071014.68 Run by Jack Graham on 2007-12-27 17:54:58 Computer is in Normal Mode. -------------------------------------------------------------------------------- -- System Restore -------------------------------------------------------------- Successfully created a Deckard's System Scanner Restore Point. -- Last 5 Restore Point(s) -- 46: 2007-12-27 22:56:23 UTC - RP67 - Deckard's System Scanner Restore Point 45: 2007-12-27 01:21:57 UTC - RP66 - Software Distribution Service 3.0 44: 2007-12-26 22:24:28 UTC - RP65 - Installed Java(TM) 6 Update 3 43: 2007-12-26 22:20:39 UTC - RP64 - Removed Java 2 Runtime Environment, SE v1.4.2_03 42: 2007-12-24 17:53:37 UTC - RP63 - Removed Apple Mobile Device Support -- First Restore Point -- 1: 2007-10-04 09:22:38 UTC - RP22 - Installed Rome - Total War Backed up registry hives. Performed disk cleanup. System Drive C: has 2.64 GiB (less than 15%) free. -- HijackThis (run as Jack Graham.exe) ----------------------------------------- Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:58:41 PM, on 12/27/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16574) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\UStorSrv.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\SecurePCCleaner\mc.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe C:\Documents and Settings\Jack Graham\Desktop\dss.exe C:\PROGRA~1\TRENDM~1\HIJACK~1\Jack Graham.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php...MjI6Ojg5&lid=2 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: BDEX System - {C2DE4340-CB68-450F-90CD-9BE1A26739D7} - C:\WINDOWS\domnftwmnf.dll O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O3 - Toolbar: The emlkdvo - {47906C8A-7A72-45A8-AA59-0CEC20BD3B36} - C:\WINDOWS\emlkdvo.dll O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\SecurePCCleaner\mc.exe" dm=http://securepccleaner.com ad=http://securepccleaner.com sd=http://ilp.securepccleaner.com O4 - HKLM\..\Run: [SBI] C:\Documents and Settings\Jack Graham\Local Settings\Temporary Internet Files\Content.IE5\9WOAAG6L\install_sbd_en[1].exe O4 - HKLM\..\Run: [ugcw] "C:\PROGRA~1\COMMON~1\TRUSTE~1\ugcw.exe" -start O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Windows update loader] C:\Windows\xpupdate.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} - file://C:\Program Files\Autodesk Architectural Desktop 3\AcPreview.ocx O20 - AppInit_DLLs: O21 - SSODL: alxvdvm - {784EBC08-F6FC-45F2-A1B9-5C3131DB575A} - C:\WINDOWS\alxvdvm.dll O21 - SSODL: bvtqfvx - {31C37579-DA33-45F1-AD11-16A936FD7D0A} - C:\WINDOWS\bvtqfvx.dll O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: UStorage Server Service - OTi - C:\WINDOWS\system32\UStorSrv.exe O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe -- End of file - 6357 bytes -- File Associations ----------------------------------------------------------- All associations okay. -- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------- R0 d344bus - c:\windows\system32\drivers\d344bus.sys R0 d344prt - c:\windows\system32\drivers\d344prt.sys R1 APPDRV - c:\windows\system32\drivers\appdrv.sys <Not Verified; Dell Inc; Application Driver> R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys <Not Verified; Dell Inc; OMCI Driver> R2 AegisP (AEGIS Protocol (IEEE 802.1x) v3.1.0.1) - c:\windows\system32\drivers\aegisp.sys <Not Verified; Meetinghouse Data Communications; AEGIS Client 3.1.0.1> R2 ASCTRM - c:\windows\system32\drivers\asctrm.sys <Not Verified; Windows (R) 2000 DDK provider; Windows (R) 2000 DDK driver> R2 s24trans (WLAN Transport) - c:\windows\system32\drivers\s24trans.sys <Not Verified; Intel Corporation; Intel Wireless LAN Packet Driver> S1 vspf - c:\windows\system32\drivers\vspf5.sys (file missing) S1 vspf_hk - c:\windows\system32\drivers\vspf_hk5.sys (file missing) S3 bDMusicb - c:\docume~1\jackgr~1\locals~1\temp\bdmusicb.sys (file missing) S3 wanatw (WAN Miniport (ATW)) - c:\windows\system32\drivers\wanatw4.sys (file missing) -- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled -------------------- R2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" <Not Verified; Apple, Inc.; Apple Mobile Device Service> R2 NICCONFIGSVC - c:\program files\dell\nicconfigsvc\nicconfigsvc.exe <Not Verified; Dell Inc.; NicConfigSvc> R2 RegSrvc - c:\program files\intel\wireless\bin\regsrvc.exe <Not Verified; Intel Corporation; RegSrvc Module> R2 UStorage Server Service - c:\windows\system32\ustorsrv.exe /service <Not Verified; OTi; OTi Content Service> R2 WLANKEEPER - c:\program files\intel\wireless\bin\wlkeeper.exe <Not Verified; Intel® Corporation; SSOFSet Service> -- Device Manager: Disabled ---------------------------------------------------- Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: 1394 Net Adapter Device ID: V1394\NIC1394\2B4D20E1324FC000 Manufacturer: Microsoft Name: 1394 Net Adapter PNP Device ID: V1394\NIC1394\2B4D20E1324FC000 Service: NIC1394 -- Scheduled Tasks ------------------------------------------------------------- 2007-12-13 12:21:01 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job -- Files created between 2007-11-27 and 2007-12-27 ----------------------------- 2007-12-27 16:44:56 0 d-------- C:\Program Files\SpywareBlaster 2007-12-27 12:18:07 51200 --a------ C:\WINDOWS\system32\dumphive.exe 2007-12-26 22:34:06 0 d-------- C:\Documents and Settings\Jack Graham\Application Data\Mozilla 2007-12-26 21:50:25 0 d-------- C:\Documents and Settings\Jack Graham\Application Data\HouseCall 6.6 2007-12-26 19:15:13 0 d-------- C:\Documents and Settings\Jack Graham\.housecall6.6 2007-12-26 17:24:36 0 d-------- C:\Program Files\Common Files\Java 2007-12-26 17:16:45 0 d-------- C:\Program Files\Trend Micro 2007-12-26 17:12:21 25600 --a------ C:\WINDOWS\system32\WS2Fix.exe 2007-12-26 17:12:21 289144 --a------ C:\WINDOWS\system32\VCCLSID.exe <Not Verified; S!Ri; > 2007-12-26 17:12:21 81920 --a------ C:\WINDOWS\system32\IEDFix.exe <Not Verified; S!Ri.URZ; IEDFix> 2007-12-26 17:12:20 288417 --a------ C:\WINDOWS\system32\SrchSTS.exe <Not Verified; S!Ri; SrchSTS> 2007-12-26 17:12:19 53248 --a------ C:\WINDOWS\system32\Process.exe <Not Verified; http://www.beyondlogic.org; Command Line Process Utility> 2007-12-26 16:59:01 0 dr------- C:\Documents and Settings\Administrator\Favorites 2007-12-26 16:59:01 0 d-------- C:\Documents and Settings\Administrator\Desktop 2007-12-26 16:59:01 0 d--hs---- C:\Documents and Settings\Administrator\Cookies 2007-12-26 16:59:01 0 dr-h----- C:\Documents and Settings\Administrator\Application Data 2007-12-26 16:59:01 0 d-------- C:\Documents and Settings\Administrator\Application Data\Sun 2007-12-26 16:59:01 0 d-------- C:\Documents and Settings\Administrator\Application Data\Sonic 2007-12-26 16:59:01 0 d---s---- C:\Documents and Settings\Administrator\Application Data\Microsoft 2007-12-26 16:59:01 0 d-------- C:\Documents and Settings\Administrator\Application Data\Jasc Software Inc 2007-12-26 16:59:01 0 d-------- C:\Documents and Settings\Administrator\Application Data\Intel 2007-12-26 16:59:01 0 d-------- C:\Documents and Settings\Administrator\Application Data\Identities 2007-12-26 16:59:01 0 d--h----- C:\Documents and Settings\Administrator\Application Data\Gtek 2007-12-26 16:59:00 0 d--h----- C:\Documents and Settings\Administrator\Templates 2007-12-26 16:59:00 0 dr------- C:\Documents and Settings\Administrator\Start Menu 2007-12-26 16:59:00 0 dr-h----- C:\Documents and Settings\Administrator\SendTo 2007-12-26 16:59:00 0 dr-h----- C:\Documents and Settings\Administrator\Recent 2007-12-26 16:59:00 0 d--h----- C:\Documents and Settings\Administrator\PrintHood 2007-12-26 16:59:00 0 d--h----- C:\Documents and Settings\Administrator\NetHood 2007-12-26 16:59:00 0 dr------- C:\Documents and Settings\Administrator\My Documents 2007-12-26 16:59:00 0 d--h----- C:\Documents and Settings\Administrator\Local Settings 2007-12-26 16:58:59 786432 --ah----- C:\Documents and Settings\Administrator\NTUSER.DAT 2007-12-26 16:43:44 2434 --a------ C:\WINDOWS\system32\tmp.reg 2007-12-26 16:31:45 0 d--hs--c- C:\UGA6P 2007-12-25 22:16:06 0 d-------- C:\Documents and Settings\Jack Graham\Application Data\TrustedAntivirus 2007-12-25 22 02 0 d-------- C:\Documents and Settings\Jack Graham\Application Data\SecurePCCleaner2007-12-25 22:02:15 1283174 --a----c- C:\Install 2007-12-25 22:01:00 0 d-------- C:\Documents and Settings\All Users\Application Data\SecurePCCleaner 2007-12-25 22:01:00 0 dr------- C:\Documents and Settings\All Users\Application Data\SalesMonitor 2007-12-25 22:00:56 0 d-------- C:\Program Files\Common Files\SecurePCCleaner 2007-12-23 00:09:51 90112 --a------ C:\WINDOWS\fvkwdrt.exe 2007-12-23 00:09:51 200704 --a------ C:\WINDOWS\emlkdvo.dll <Not Verified; ; emlkdvo Module> 2007-12-23 00:09:51 262144 --a------ C:\WINDOWS\domnftwmnf.dll <Not Verified; ; domnftwmnf> 2007-12-23 00:09:51 258048 --a------ C:\WINDOWS\bvtqfvx.dll 2007-12-23 00:09:51 266240 --a------ C:\WINDOWS\alxvdvm.dll <Not Verified; ; alxvdvm> 2007-12-22 22:29:13 0 d-------- C:\WINDOWS\network diagnostic 2007-12-10 12:27:21 0 d-------- C:\Program Files\ETM -- Find3M Report --------------------------------------------------------------- 2007-12-26 20:15:15 0 d-------- C:\Program Files\Common Files 2007-12-26 20:07:50 0 d-------- C:\Program Files\Common Files\Companion Wizard 2007-12-26 17:25:54 0 d-------- C:\Program Files\Java 2007-12-22 21:55:21 0 d-------- C:\Program Files\iTunes 2007-12-22 21:55:04 0 d-------- C:\Program Files\iPod 2007-12-22 21:53:12 0 d-------- C:\Program Files\QuickTime 2007-11-10 11:32:21 0 d-------- C:\Documents and Settings\Jack Graham\Application Data\Apple Computer 2007-11-01 15:03:16 0 d-------- C:\Program Files\Jizack 2007-10-27 08:30:11 0 d-------- C:\Program Files\Autodesk Architectural Desktop 3 2007-10-27 08:03:41 0 d--h----- C:\Program Files\InstallShield Installation Information 2007-10-27 08:03:41 0 d-------- C:\Program Files\CyberLink -- Registry Dump --------------------------------------------------------------- *Note* empty entries & legit default entries are not shown [HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{C2DE4340-CB68-450F-90CD-9BE1A26739D7}] 12/22/2007 12:57 PM 262144 --a------ C:\WINDOWS\domnftwmnf.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "mmtask"="C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe" [] "QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [12/11/2007 10:56 AM] "iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [12/11/2007 12:10 PM] "Salestart"="C:\Program Files\Common Files\SecurePCCleaner\mc.exe" [11/07/2007 06:12 PM] "SBI"="C:\Documents and Settings\Jack Graham\Local Settings\Temporary Internet Files\Content.IE5\9WOAAG6L\install_sbd_en[1].exe" [12/25/2007 10:04 PM] "ugcw"="C:\PROGRA~1\COMMON~1\TRUSTE~1\ugcw.exe" [] "SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [09/25/2007 01:11 AM] [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 11:24 AM] "MoneyAgent"="C:\Program Files\Microsoft Money\System\mnyexpr.exe" [] "ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 05:00 AM] "Windows update loader"="C:\Windows\xpupdate.exe" [] C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [12/13/2004 9:44:06 PM] Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [4/16/2005 3:00:19 AM] InterVideo WinCinema Manager.lnk - C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe [10/22/2005 6:24:07 PM] Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2/13/2001 12:01:04 AM] [HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system] "DisableTaskMgr"=1 (0x1) "Wallpaper"= [HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer] "NoActiveDesktop"=0 (0x0) "ForceActiveDesktopOn"=1 (0x1) [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad] "alxvdvm"= {784EBC08-F6FC-45F2-A1B9-5C3131DB575A} - C:\WINDOWS\alxvdvm.dll [12/22/2007 12:56 PM 266240] "bvtqfvx"= {31C37579-DA33-45F1-AD11-16A936FD7D0A} - C:\WINDOWS\bvtqfvx.dll [12/22/2007 12:56 PM 258048] [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless] C:\Program Files\Intel\Wireless\Bin\LgNotify.dll 09/07/2004 04:08 PM 110592 C:\Program Files\Intel\Wireless\Bin\LgNotify.dll [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows] "appinit_dlls"= -- End of Deckard's System Scanner: finished at 2007-12-27 18:15:49 ------------ |
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#5 (permalink) |
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Assistant Manager, TSF Academy; Moderator/Analyst Security Team
Join Date: Jan 2005
Location: Ohio
Posts: 20,048
OS: WinXP and Vista
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Re: highjackthis log help
Hello oceanarrow711 and welcome to TSF,
Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out these instructions. It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence. *************************************************** Please reboot your computer in Safe Mode by doing the following: 1) Restart your computer 2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8. 3) Instead of Windows loading as normal, a menu should appear 4) Use the up arrow key to highlight Safe Mode and press Enter. 5) Login with your usual account. Make sure to close any open browsers. -------------------------------------------------------------------- Double-click on SmitfraudFix.exe to start the tool. Select option #2 - Clean by typing 2 and press Enter. Wait for the tool to complete and disk cleanup to finish. You will be prompted : " Registry cleaning - Do you want to clean the registry?" answer Yes by typing Y and hit Enter. The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question " Replace infected file?" by typing Y and hit Enter. A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually, into Normal Mode. The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: (C:\rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply. -------------------------------------------------------------------- Next go to Control Panel click Display>Desktop>Customize Desktop>Web> Now, Uncheck Everything and delete if present: · "Security Info" · "Warning Message" · "Security Desktop" · "Warning Homepage" · "Desktop Uninstall" Also make sure the 'Lock desktop items' box is unticked. Click OK, and then Click Apply, then OK. -------------------------------------------------------------------- Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin. -------------------------------------------------------------------- Double-click on SmitfraudFix.exe to start the tool. Select option #3 - Delete Trusted zone by typing 3 and press Enter Answer Yes to the question "Restore Trusted Zone ?" by typing Y and hit Enter. Note 1. If you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection. -------------------------------------------------------------------- Download Combofix from any of the links below, and save it to your desktop. Link 1 Link 2 Link 3 **Note: It is important that it is saved directly to your desktop** -------------------------------------------------------------------- 1. Disconnect from the internet. 2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. -------------------------------------------------------------------- Double click on ComboFix.exe & follow the prompts.
Note: Do not mouseclick combofix's window while it's running. That may cause it to stall -------------------------------------------------------------------- Run a new scan with HijackThis and save the log. -------------------------------------------------------------------- Then post the following logs in your next reply... c:\rapport.txt C:\ComboFix.txt New Hijackthis log |
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#6 (permalink) |
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Registered User
Join Date: Dec 2007
Posts: 10
OS: xp
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Re: highjackthis log help
Here is the Rapport Log
SmitFraudFix v2.274 Scan done at 11:41:50.25, Sat 12/29/2007 Run from C:\Documents and Settings\Jack Graham\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in safe mode »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» Killing process »»»»»»»»»»»»»»»»»»»»»»»» hosts 127.0.0.1 localhost »»»»»»»»»»»»»»»»»»»»»»»» Winsock2 Fix S!Ri's WS2Fix: LSP not Found. »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix GenericRenosFix by S!Ri »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files »»»»»»»»»»»»»»»»»»»»»»»» IEDFix IEDFix.exe by S!Ri »»»»»»»»»»»»»»»»»»»»»»»» DNS HKLM\SYSTEM\CCS\Services\Tcpip\..\{22BCF449-4277-4CCC-A2B5-E6754D08DE9D}: DhcpNameServer=205.152.144.23 205.152.132.23 HKLM\SYSTEM\CS1\Services\Tcpip\..\{22BCF449-4277-4CCC-A2B5-E6754D08DE9D}: DhcpNameServer=205.152.144.23 205.152.132.23 HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=205.152.144.23 205.152.132.23 HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=205.152.144.23 205.152.132.23 »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning Registry Cleaning done. »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» End Here is the ComboFix Log ComboFix 07-12-29.5 - Jack Graham 2007-12-29 12:00:57.1 - NTFSx86 Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.251 [GMT -5:00] Running from: C:\Documents and Settings\Jack Graham\Desktop\ComboFix.exe * Created a new restore point . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . C:\Documents and Settings\All Users\Application Data.\salesmonitor C:\Documents and Settings\All Users\Application Data\WinAntiVirus Pro 2006 C:\Documents and Settings\Jack Graham\Application Data\installer_en[1].exe C:\Documents and Settings\Jack Graham\Application Data\WinAntiVirus Pro 2006 C:\Documents and Settings\Jack Graham\Application Data\WinAntiVirus Pro 2006\Logs\update.log C:\Documents and Settings\Jack Graham\Application Data\WinAntiVirus Pro 2006\Logs\wa6Support.log C:\Documents and Settings\Jack Graham\Application Data\WinAntiVirus Pro 2006\Logs\winav.log C:\Documents and Settings\Jack Graham\Desktop\Error Cleaner.url C:\Documents and Settings\Jack Graham\Desktop\Privacy Protector.url C:\Documents and Settings\Jack Graham\Desktop\Spyware&Malware Protection.url C:\Documents and Settings\Jack Graham\Favorites\Error Cleaner.url C:\Documents and Settings\Jack Graham\Favorites\Privacy Protector.url C:\Documents and Settings\Jack Graham\Favorites\Spyware&Malware Protection.url C:\Documents and Settings\Jack Graham\ResErrors.log C:\Program Files\Common Files\companion wizard C:\Program Files\Common Files\winantivirus pro 2006 C:\Program Files\Common Files\WinAntiVirus Pro 2006\WapCHK.dll C:\UGA6P C:\WINDOWS\alxvdvm.dll C:\WINDOWS\bvtqfvx.dll C:\WINDOWS\dat.txt C:\WINDOWS\domnftwmnf.dll C:\WINDOWS\emlkdvo.dll C:\WINDOWS\fvkwdrt.exe C:\WINDOWS\rs.txt C:\WINDOWS\search_res.txt C:\WINDOWS\system32\stera.job . ((((((((((((((((((((((((((((((((((((((( Drivers/Services ))))))))))))))))))))))))))))))))))))))))))))))))) . -------\LEGACY_FMTR -------\vspf -------\vspf_hk ((((((((((((((((((((((((( Files Created from 2007-11-28 to 2007-12-29 ))))))))))))))))))))))))))))))) . 2007-12-27 23:21 . 2007-12-27 23:21 1,158 --a------ C:\WINDOWS\mozver.dat 2007-12-27 16:44 . 2007-12-27 17:20 <DIR> d-------- C:\Program Files\SpywareBlaster 2007-12-27 16:44 . 2005-08-25 18:19 115,920 --a------ C:\WINDOWS\system32\MSINET.OCX 2007-12-27 12:18 . 2004-07-31 17:50 51,200 --a------ C:\WINDOWS\system32\dumphive.exe 2007-12-26 21:52 . 2007-08-01 16:47 102,664 --a------ C:\WINDOWS\system32\drivers\tmcomm.sys 2007-12-26 21:50 . 2007-12-26 22:04 <DIR> d-------- C:\Documents and Settings\Jack Graham\Application Data\HouseCall 6.6 2007-12-26 19:15 . 2007-12-27 12:04 <DIR> d-------- C:\Documents and Settings\Jack Graham\.housecall6.6 2007-12-26 17:25 . 2007-09-24 23:31 69,632 --a------ C:\WINDOWS\system32\javacpl.cpl 2007-12-26 17:24 . 2007-12-26 17:24 <DIR> d-------- C:\Program Files\Common Files\Java 2007-12-26 17:16 . 2007-12-26 17:16 <DIR> d-------- C:\Program Files\Trend Micro 2007-12-26 17:12 . 2007-09-05 23:22 289,144 --a------ C:\WINDOWS\system32\VCCLSID.exe 2007-12-26 17:12 . 2006-04-27 16:49 288,417 --a------ C:\WINDOWS\system32\SrchSTS.exe 2007-12-26 17:12 . 2007-12-20 23:11 81,920 --a------ C:\WINDOWS\system32\IEDFix.exe 2007-12-26 17:12 . 2003-06-05 20:13 53,248 --a------ C:\WINDOWS\system32\Process.exe 2007-12-26 17:12 . 2007-10-03 23:36 25,600 --a------ C:\WINDOWS\system32\WS2Fix.exe 2007-12-26 16:59 . 2005-04-16 03:18 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Sonic 2007-12-26 16:59 . 2005-04-16 03:06 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Jasc Software Inc 2007-12-26 16:59 . 2005-04-16 02:55 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Intel 2007-12-26 16:59 . 2005-04-16 03:05 <DIR> d--h----- C:\Documents and Settings\Administrator\Application Data\Gtek 2007-12-26 16:43 . 2007-12-29 11:41 2,434 --a------ C:\WINDOWS\system32\tmp.reg 2007-12-25 22:16 . 2007-12-26 16:31 <DIR> d-------- C:\Documents and Settings\Jack Graham\Application Data\TrustedAntivirus 2007-12-25 22:06 . 2007-12-25 22:06 <DIR> d-------- C:\Documents and Settings\Jack Graham\Application Data\SecurePCCleaner 2007-12-25 22:02 . 2007-12-25 22:02 1,283,174 --a--c--- C:\Install 2007-12-25 22:01 . 2007-12-25 22:01 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\SecurePCCleaner 2007-12-25 22:00 . 2007-12-25 22:00 <DIR> d-------- C:\Program Files\Common Files\SecurePCCleaner 2007-12-22 22:34 . 2007-10-10 18:55 6,065,664 --------- C:\WINDOWS\system32\dllcache\ieframe.dll 2007-12-22 22:34 . 2007-06-30 22:31 2,455,488 --------- C:\WINDOWS\system32\dllcache\ieapfltr.dat 2007-12-22 22:34 . 2007-06-30 22:36 991,232 --------- C:\WINDOWS\system32\dllcache\ieframe.dll.mui 2007-12-22 22:34 . 2007-10-10 18:55 459,264 --------- C:\WINDOWS\system32\dllcache\msfeeds.dll 2007-12-22 22:34 . 2007-10-10 18:55 383,488 --------- C:\WINDOWS\system32\dllcache\ieapfltr.dll 2007-12-22 22:34 . 2007-10-10 18:55 267,776 --------- C:\WINDOWS\system32\dllcache\iertutil.dll 2007-12-22 22:34 . 2007-10-10 18:55 63,488 --------- C:\WINDOWS\system32\dllcache\icardie.dll 2007-12-22 22:34 . 2007-10-10 18:55 52,224 --------- C:\WINDOWS\system32\dllcache\msfeedsbs.dll 2007-12-22 22:34 . 2007-10-10 05:59 13,824 --------- C:\WINDOWS\system32\dllcache\ieudinit.exe 2007-12-11 10:57 . 2007-12-11 10:57 65,536 --a------ C:\WINDOWS\system32\QuickTimeVR.qtx 2007-12-11 10:57 . 2007-12-11 10:57 49,152 --a------ C:\WINDOWS\system32\QuickTime.qts 2007-12-10 12:27 . 2007-12-10 12:27 <DIR> d-------- C:\Program Files\ETM . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2007-12-26 22:25 --------- d-----w C:\Program Files\Java 2007-12-23 02:55 --------- d-----w C:\Program Files\iTunes 2007-12-23 02:55 --------- d-----w C:\Program Files\iPod 2007-12-23 02:53 --------- d-----w C:\Program Files\QuickTime 2007-11-13 10:25 20,480 ----a-w C:\WINDOWS\system32\drivers\secdrv.sys 2007-11-10 16:32 --------- d-----w C:\Documents and Settings\Jack Graham\Application Data\Apple Computer 2007-11-01 20:03 --------- d-----w C:\Program Files\Jizack 1997-06-23 16:06 252,176 -csha-w C:\WINDOWS\system32\Msrd2x35.dll 1997-06-23 16:06 287,504 -csha-w C:\WINDOWS\system32\Msxbse35.dll . ((((((((((((((((((((((((((((((((((((((((((((( AWF )))))))))))))))))))))))))))))))))))))))))))))))))))))))))) . -c--a-w 155,648 2004-09-13 21:33:20 C:\Program Files\Apoint\bak\Apoint.exe -c--a-w 28,672 2002-07-17 01:21:48 C:\Program Files\Common Files\Microsoft Shared\Works Shared\bak\WkUFind.exe -c--a-w 110,592 2004-01-07 06:01:00 C:\Program Files\Common Files\Sonic\Update Manager\bak\sgtray.exe -c--a-w 81,920 2003-12-28 01:43:26 C:\Program Files\D-Tools\bak\daemon.exe -c--a-w 290,816 2004-04-12 01:15:14 C:\Program Files\Dell\Media Experience\bak\PCMService.exe -c--a-w 306,688 2004-07-19 12:51:24 C:\Program Files\Dell Support\bak\DSAgnt.exe -c--a-w 385,024 2004-10-30 19:59:54 C:\Program Files\Intel\Wireless\Bin\bak\ifrmewrk.exe -c--a-w 278,528 2006-02-23 13:45:20 C:\Program Files\iTunes\bak\iTunesHelper.exe ----a-w 267,048 2007-12-11 17:10:26 C:\Program Files\iTunes\iTunesHelper.exe -c--a-w 32,881 2003-11-19 22:48:14 C:\Program Files\Java\j2re1.4.2_03\bin\bak\jusched.exe -c--a-w 53,248 2004-09-14 13:50:48 C:\Program Files\MUSICMATCH\Musicmatch Jukebox\bak\mmtask.exe -c--a-w 155,648 2006-07-03 11:03:49 C:\Program Files\QuickTime\bak\qttask.exe ----a-w 286,720 2007-12-11 15:56:54 C:\Program Files\QuickTime\QTTask.exe -c--a-w 26,112 2005-04-16 08:12:31 C:\Program Files\Real\RealPlayer\bak\RealPlay.exe -c--a-w 15,360 2004-08-04 10:00:00 C:\WINDOWS\system32\bak\ctfmon.exe ----a-w 15,360 2004-08-04 10:00:00 C:\WINDOWS\system32\ctfmon.exe -c--a-w 127,035 2004-12-06 06:05:00 C:\WINDOWS\system32\dla\bak\tfswctrl.exe . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 11:24] "MoneyAgent"="C:\Program Files\Microsoft Money\System\mnyexpr.exe" [] "ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 05:00] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "mmtask"="C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe" [] "QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-12-11 10:56] "iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-12-11 12:10] "SBI"="C:\Documents and Settings\Jack Graham\Local Settings\Temporary Internet Files\Content.IE5\9WOAAG6L\install_sbd_en[1].exe" [2007-12-25 22:04] "SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [2007-09-25 01:11] C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2004-12-13 21:44:06] Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [2005-04-16 03:00:19] InterVideo WinCinema Manager.lnk - C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe [2005-10-22 18:24:07] Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 00:01:04] [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless] C:\Program Files\Intel\Wireless\Bin\LgNotify.dll 2004-09-07 16:08 110592 C:\Program Files\Intel\Wireless\Bin\LgNotify.dll [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows] "AppInit_DLLs"= R0 d344bus;d344bus;C:\WINDOWS\system32\DRIVERS\d344bus.sys [2003-12-27 20:42] R0 d344prt;d344prt;C:\WINDOWS\system32\Drivers\d344prt.sys [2003-12-27 02:38] S3 bDMusicb;bDMusicb;C:\DOCUME~1\JACKGR~1\LOCALS~1\Temp\bDMusicb.sys [] . Contents of the 'Scheduled Tasks' folder "2007-12-27 23:21:17 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job" - C:\Program Files\Apple Software Update\SoftwareUpdate.exe . ************************************************************************** catchme 0.3.1333 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2007-12-29 12:05:13 Windows 5.1.2600 Service Pack 2 NTFS scanning hidden processes ... scanning hidden autostart entries ... scanning hidden files ... scan completed successfully hidden files: 0 ************************************************************************** . Completion time: 2007-12-29 12:07:29 - machine was rebooted . 2007-12-27 01:23:37 --- E O F --- Here is the new HijackThis Log Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:10:24 PM, on 12/29/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16574) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\UStorSrv.exe C:\WINDOWS\system32\wscntfy.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe C:\WINDOWS\system32\wuauclt.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php...MjI6Ojg5&lid=2 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SBI] C:\Documents and Settings\Jack Graham\Local Settings\Temporary Internet Files\Content.IE5\9WOAAG6L\install_sbd_en[1].exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} - file://C:\Program Files\Autodesk Architectural Desktop 3\AcPreview.ocx O20 - AppInit_DLLs: O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: UStorage Server Service - OTi - C:\WINDOWS\system32\UStorSrv.exe O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe -- End of file - 5516 bytes |
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#7 (permalink) |
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Assistant Manager, TSF Academy; Moderator/Analyst Security Team
Join Date: Jan 2005
Location: Ohio
Posts: 20,048
OS: WinXP and Vista
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Re: highjackthis log help
Hi oceanarrow711,
We still have another infection to deal with that has infected some of your legit startup programs. Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions. Also be sure to carry out the instructions in the sequence listed below. *************************************************** Download: ResetProtocolDefaults.reg and save it to your desktop--we'll need it next round. ------------------------ Please download FindAWF to your Desktop. ------------------------------------------------------------- Using 'My Computer', navigate to and delete the following Folders: C:\Documents and Settings\Jack Graham\Application Data\ SecurePCCleaner C:\ Install C:\Documents and Settings\All Users\Application Data\ SecurePCCleaner C:\Program Files\Common Files\ SecurePCCleaner -------------------------------------------------------------------- Double-click FindAWF.exe to start the tool.
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#8 (permalink) |
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Registered User
Join Date: Dec 2007
Posts: 10
OS: xp
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Re: highjackthis log help
When I click on the ResetProtocolDefault.req link it just brings me to a page that looks like a notebook file. Is that correct and if so how do I save/use it.
Here is the AWF Log. Find AWF report by noahdfear ©2006 Version 1.40 The current date is: Sun 12/30/2007 The current time is: 2:10:50.59 bak folders found ~~~~~~~~~~~ Directory of C:\PROGRA~1\APOINT\BAK 09/13/2004 04:33 PM 155,648 Apoint.exe 1 File(s) 155,648 bytes Directory of C:\PROGRA~1\D-TOOLS\BAK 12/27/2003 08:43 PM 81,920 daemon.exe 1 File(s) 81,920 bytes Directory of C:\PROGRA~1\DELLSU~1\BAK 07/19/2004 07:51 AM 306,688 DSAgnt.exe 1 File(s) 306,688 bytes Directory of C:\PROGRA~1\ITUNES\BAK 02/23/2006 08:45 AM 278,528 iTunesHelper.exe 1 File(s) 278,528 bytes Directory of C:\PROGRA~1\MESSEN~1\BAK 0 File(s) 0 bytes Directory of C:\PROGRA~1\QUICKT~1\BAK 07/03/2006 06:03 AM 155,648 qttask.exe 1 File(s) 155,648 bytes Directory of C:\WINDOWS\SYSTEM32\BAK 08/04/2004 05:00 AM 15,360 ctfmon.exe 1 File(s) 15,360 bytes Directory of C:\PROGRA~1\DELL\MEDIAE~1\BAK 04/11/2004 08:15 PM 290,816 PCMService.exe 1 File(s) 290,816 bytes Directory of C:\PROGRA~1\MUSICM~1\MUSICM~3\BAK 09/14/2004 08:50 AM 53,248 mmtask.exe 1 File(s) 53,248 bytes Directory of C:\PROGRA~1\REAL\REALPL~1\BAK 04/16/2005 03:12 AM 26,112 RealPlay.exe 1 File(s) 26,112 bytes Directory of C:\WINDOWS\SYSTEM32\DLA\BAK 12/06/2004 01:05 AM 127,035 tfswctrl.exe 1 File(s) 127,035 bytes Directory of C:\PROGRA~1\COMMON~1\MICROS~1\WORKSS~1\BAK 07/16/2002 08:21 PM 28,672 WkUFind.exe 1 File(s) 28,672 bytes Directory of C:\PROGRA~1\COMMON~1\SONIC\UPDATE~1\BAK 01/07/2004 01:01 AM 110,592 sgtray.exe 1 File(s) 110,592 bytes Directory of C:\PROGRA~1\INTEL\WIRELESS\BIN\BAK 10/30/2004 02:59 PM 385,024 ifrmewrk.exe 1 File(s) 385,024 bytes Directory of C:\PROGRA~1\JAVA\J2RE14~1.2_0\BIN\BAK 11/19/2003 05:48 PM 32,881 jusched.exe 1 File(s) 32,881 bytes Duplicate files of bak directory contents ~~~~~~~~~~~~~~~~~~~~~~~ 155648 Sep 13 2004 "C:\drivers\mouse\onboard\Apoint.exe" 155648 Sep 13 2004 "C:\Program Files\Apoint\bak\Apoint.exe" 81920 Dec 27 2003 "C:\Program Files\D-Tools\bak\daemon.exe" 306688 Jul 19 2004 "C:\Program Files\Dell Support\bak\DSAgnt.exe" 267048 Dec 11 2007 "C:\Program Files\iTunes\iTunesHelper.exe" 278528 Feb 23 2006 "C:\Program Files\iTunes\bak\iTunesHelper.exe" 102400 Dec 22 2007 "C:\WINDOWS\Installer\{18388EF8-E0A3-442B-8BFE-E2F1B3D05C91}\iTunesIco.exe" 116008 Dec 22 2007 "C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 7.5.0.20\iTunesSetupAdmin.exe" 286720 Dec 11 2007 "C:\Program Files\QuickTime\QTTask.exe" 155648 Jul 3 2006 "C:\Program Files\QuickTime\bak\qttask.exe" 15360 Aug 4 2004 "C:\WINDOWS\system32\ctfmon.exe" 15360 Aug 4 2004 "C:\WINDOWS\system32\bak\ctfmon.exe" 290816 Apr 11 2004 "C:\Program Files\Dell\Media Experience\bak\PCMService.exe" 53248 Sep 14 2004 "C:\Program Files\MUSICMATCH\Musicmatch Jukebox\bak\mmtask.exe" 26112 Apr 16 2005 "C:\Program Files\Real\RealPlayer\bak\RealPlay.exe" 127035 Dec 6 2004 "C:\Program Files\Sonic\DLA\install\tfswctrl.exe" 127035 Dec 6 2004 "C:\WINDOWS\system32\dla\bak\tfswctrl.exe" 28672 Jul 16 2002 "C:\Program Files\Common Files\Microsoft Shared\Works Shared\bak\WkUFind.exe" 110592 Jan 7 2004 "C:\Program Files\Common Files\Sonic\Update Manager\bak\sgtray.exe" 385024 Oct 30 2004 "C:\Program Files\Intel\Wireless\Bin\bak\ifrmewrk.exe" 132496 Sep 25 2007 "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" 32881 Nov 19 2003 "C:\Program Files\Java\j2re1.4.2_03\bin\bak\jusched.exe" end of report |
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Assistant Manager, TSF Academy; Moderator/Analyst Security Team
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Re: highjackthis log help
Hi oceanarrow711, Quote:
------------------------------------------------------ Please reboot your computer in Safe Mode by doing the following: 1) Restart your computer 2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8. 3) Instead of Windows loading as normal, a menu should appear 4) Use the up arrow key to highlight Safe Mode and press Enter. 5) Login with your usual account. Make sure to close any open browsers. ----- |