Help! Can't remove a trojan! [RESOLVED]

[Ribica]

My computer got infected with a trojan "Exploit-ANIfile.c". I have McAfee anti-virus program and it kept warning me that the computer is infected with this trojan but that it can't be removed. When I run a scan, it didn't even recognize the trojan. So what do I do? How do I get rid of it? So far it's not a trouble, but I've read about it - other harmful viruses could get attached to it.
Please, if anyone have a suggestion, let me know. Thanks!

[MoralTerror]

Hi Ribica and welcome to TSF

Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers. If you still need help please follow these instructions

For XP,2000 or Vista

Download Deckard's System Scanner to your Desktop. Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, 2 text files will open - main.txt and extra.txt
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt back in this thread (do not attach it).
5. Please attach extra.txt to your post.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:

   C:\Deckard\System Scanner\extra.txt
   

3. Click Upload.

What DSS will do:

• create a new System Restore point in Windows XP and Vista.
• clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
• check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

------------------------------------------

For 95, 98 or ME

Download HijackThis to your desktop

• Make sure you close down EVERY open window and close ALL browser windows. The only thing that should be open is the HijackThis program.
• If it gives you an intro screen, just choose 'Do a system scan and save a log file'.
• If not, run a scan and save the log file.
• Copy the text file (Ctrl+A then Ctrl+C) and paste it (Ctrl+V) into this thread
• Do not fix any entries in HijackThis since they may be harmless.
• Make sure to include the System information at the top of the log as well.

[Ribica]

Ok, I did like you advised me to. What can you tell from it? Thanks.


Deckard's System Scanner v20070426.43
Run by Jelena on 2007-05-12 at 1927
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
61: 2007-05-12 1733 UTC - RP61 - Deckard's System Scanner Restore Point
60: 2007-05-12 15:16:36 UTC - RP60 - System Checkpoint
59: 2007-05-10 19:48:48 UTC - RP59 - Software Distribution Service 2.0
58: 2007-05-10 14:45:41 UTC - RP58 - System Checkpoint
57: 2007-05-08 18:55:17 UTC - RP57 - System Checkpoint


-- First Restore Point --
1: 2007-02-28 20:25:11 UTC - RP1 - System Checkpoint


Backed up registry hives.

Performed disk cleanup.


-- HijackThis (run as Jelena.exe) ----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 19:07:49, on 12.5.2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
c:\program files\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
C:\Program Files\Messenger\msmsgs.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\slserv.exe
C:\Documents and Settings\Jelena\Desktop\Anti virus\dss.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\HIJACK~1\Jelena.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tportal.hr/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.mcafee.com/apps/vso/en-us/...sp?affid=439-1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = MAXadsl Internet Explorer
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: T-Com - {821556D3-11A2-48D9-84A5-B9C71270049D} - C:\Program Files\Internet Explorer\SIGNUP\HTnet Start.exe (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tportal.hr/
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{62DCEEB2-D1E1-4CE0-AA8F-5C45DFA58676}: NameServer = 195.29.150.3 195.29.150.4
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe


-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R0 RecAgent - c:\windows\system32\drivers\recagent.sys <Not Verified; ; Modem>
R2 ElbyCDIO (ElbyCDIO Driver) - c:\windows\system32\drivers\elbycdio.sys <Not Verified; Elaborate Bytes AG; CDRTools>
R3 AnyDVD - c:\windows\system32\drivers\anydvd.sys <Not Verified; SlySoft, Inc.; AnyDVD>
R3 RMSPPPOE (WAN Miniport (PPP over Ethernet Protocol)) - c:\windows\system32\drivers\rmspppoe.sys <Not Verified; Robert Schlabbach; PPP over Ethernet Protocol>

S3 Mtlmnt5 - c:\windows\system32\drivers\mtlmnt5.sys <Not Verified; ; Modem>
S3 Mtlstrm - c:\windows\system32\drivers\mtlstrm.sys <Not Verified; ; Modem>
S3 Slntamr (Generic AMR_PCI Driver) - c:\windows\system32\drivers\slntamr.sys <Not Verified; ; Modem>
S3 SlNtHal - c:\windows\system32\drivers\slnthal.sys <Not Verified; ; Modem>
S3 SlWdmSup - c:\windows\system32\drivers\slwdmsup.sys <Not Verified; ; Modem>


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 SLService (SmartLinkService) - slserv.exe <Not Verified; ; Modem>


-- Files created between 2007-04-12 and 2007-05-12 -----------------------------

2007-05-01 19:22:05 0 d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2007-05-01 19:21:44 0 d-------- C:\Program Files\Hotgames.com
2007-05-01 16:58:49 0 d-------- C:\WINDOWS\system32\ActiveScan
2007-05-01 14:49:42 0 d-------- C:\Documents and Settings\Jelena\Application Data\Help
2007-04-27 20:32:08 40296 --a------ C:\Documents and Settings\Jelena\Application Data\GDIPFONTCACHEV1.DAT
2007-04-12 15:25:02 0 d-------- C:\Documents and Settings\All Users\Application Data\Google
2007-04-12 15:24:25 0 d-------- C:\Program Files\Google
2007-04-12 15:02:56 0 d-------- C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage


-- Find3M Report ---------------------------------------------------------------

2007-05-12 16:04:08 40 ---hs---- C:\Documents and Settings\Jelena\Application Data\.zreglib
2007-05-06 15:53:10 0 d-------- C:\Program Files\Messenger
2007-04-12 15:24:31 0 d-------- C:\Documents and Settings\Jelena\Application Data\Macromedia
2007-03-28 20:51:28 0 d-------- C:\Program Files\Ubisoft
2007-03-28 20:44:15 0 d--h----- C:\Program Files\InstallShield Installation Information
2007-03-26 17:17:09 0 d-------- C:\Documents and Settings\Jelena\Application Data\CyberLink
2007-03-15 23:15:00 0 d--h----- C:\Documents and Settings\Jelena\Application Data\Move Networks
2007-03-01 06:03:44 62 --ahs---- C:\Documents and Settings\Jelena\Application Data\desktop.ini
2007-02-28 22:19:41 0 -rahs---- C:\MSDOS.SYS
2007-02-28 22:19:41 0 -rahs---- C:\IO.SYS
2007-02-28 22:19:41 0 --a------ C:\CONFIG.SYS
2007-02-28 22:19:41 0 --a------ C:\AUTOEXEC.BAT
2007-02-28 22:16:25 21640 --a------ C:\WINDOWS\system32\emptyregdb.dat


-- Registry Dump ---------------------------------------------------------------

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
{02478D38-C3F9-4EFB-9B51-7695ECA05670} C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
{53707962-6F74-2D53-2644-206D7942484F} C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"IMJPMIG8.1"="\"C:\\WINDOWS\\IME\\imjp8_1\\IMJPMIG.EXE\" /Spoil /RemAdvDef /Migration32"
"PHIME2002ASync"="C:\\WINDOWS\\system32\\IME\\TINTLGNT\\TINTSETP.EXE /SYNC"
"PHIME2002A"="C:\\WINDOWS\\system32\\IME\\TINTLGNT\\TINTSETP.EXE /IMEName"
"Cmaudio"="RunDll32 cmicnfg.cpl,CMICtrlWnd"
"igfxtray"="C:\\WINDOWS\\system32\\igfxtray.exe"
"igfxhkcmd"="C:\\WINDOWS\\system32\\hkcmd.exe"
"igfxpers"="C:\\WINDOWS\\system32\\igfxpers.exe"
"VSOCheckTask"="\"C:\\PROGRA~1\\McAfee.com\\VSO\\mcmnhdlr.exe\" /checktask"
"VirusScan Online"="C:\\Program Files\\McAfee.com\\VSO\\mcvsshld.exe"
"OASClnt"="C:\\Program Files\\McAfee.com\\VSO\\oasclnt.exe"
"MCAgentExe"="c:\\PROGRA~1\\mcafee.com\\agent\\mcagent.exe"
"MCUpdateExe"="c:\\PROGRA~1\\mcafee.com\\agent\\mcupdate.exe"
"NeroFilterCheck"="C:\\WINDOWS\\system32\\NeroCheck.exe"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"CTFMON.EXE"="C:\\WINDOWS\\system32\\ctfmon.exe"
"AnyDVD"="C:\\Program Files\\SlySoft\\AnyDVD\\AnyDVD.exe"
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"CTFMON.EXE"="C:\\WINDOWS\\system32\\CTFMON.EXE"

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa
Authentication Packages REG_MULTI_SZ msv1_0\0\0
Security Packages REG_MULTI_SZ kerberos\0msv1_0\0schannel\0wdigest\0\0
Notification Packages REG_MULTI_SZ scecli\0\0


[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0



-- End of Deckard's System Scanner: finished at 2007-05-12 at 19:08:22 ---------

[MoralTerror]

Hi Ribica

I don't see any evidence of it in your logs, we can run through a general cleanup see if it shows up.

Before we do your McAfee anti-virus appears to be disabled please re-activate McAfee.

-------------------------------------------------------

Please print out or copy this page to Notepad in order to assist you while carrying out the following instructions. This page will not be available to you at some points during the fix. Please read the instructions carefully before you begin and if you have any questions then post them here before continuing.

This process is not instant and may take several posts. Please ensure you continue with the instructions until you are told you are clear. Lack of symptons does not mean lack of malware.

Please make sure you close all other windows including browsers when carrying out the fix. It is important you carry out the instructions in the exact order stated.

-------------------------------------------------------
Downloads

Please download ATF Cleaner by Atribune. (We will use this later)
This program is for XP and Windows 2000 only


Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

• Install AVG Anti Spyware
• Double-click the icon on Desktop to launch AVG
• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

-------------------------------------------------------
Show Hidden Files/Folders

Go to My Computer >Tools >Folder Options >View tab and select Show hidden files and folders. Uncheck the Hide protected operating system files (recommended) option. Also make sure there is no checkmark beside Hide file extensions for known file types. Click OK.
-------------------------------------------------------
Safe Mode

Boot to Safe Mode (by repeatedly tapping F8 until the menu appears)

-------------------------------------------------------
Tools and Scanners

• Double-click ATF-Cleaner.exe to run the program.
  Under Main choose: Select All
  Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

-------------------------------------------------------
Normal Mode

Reboot to Normal Mode
-------------------------------------------------------
Online Scan

Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

-------------------------------------------------------
1. Download combofix to your desktop from 1 of these locations

http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.techsupportforum.com/sect...s/ComboFix.exe

2. Double click combofix.exe & follow the prompts.

3. When finished, it shall produce a log for you. Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

-------------------------------------------------------
Required Logs

AVG AntiSpyware report
Panda report
C:\combofix.txt
new HijackThis log

[Ribica]

Oh my. I'm not sure which browser I use. I don't think is Firefox nor Opera. How can I check?

[MoralTerror]

Hi Ribica

I don't see Firefox or Opera in your uninstall list, you can verify this by Clicking Start>All Programs and check they are not there. If they are not then you can continue by doing just the first part of the ATF instructions

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Skip the Firefox and Opera part and continue with AVG AntiSpyware.

[Ribica]

Hi again! I still didn't go on with the instructions you gave me, I will though. But frist I wanna tell you, I was checking my WinRAR archive and I found the files and folders that McAfee was alerting me about and which it couldn't recognize later whan I ran a scan. Those files cannot be deleted. They are stored in C:\Documents and Settings\Jelena\Local Settings\Temporary Internet Files\Content.IE5. Those are:
3QO3B9KP\st[1]
4RDF6MR5\blank[1].html
BFLJZ5CW\ep.styles[1].css
st[1]
ENIZQTEZ\album[1].htm
M5TIFYTO\blank[1].html
st[1]
CA1WWZXT.htm
CAYZ8L6R.htm
MX38HORE\album[1].htm
st[1]
index_ppexit_2[1].htm
NCMZ91ER\browserhistory[1].html
CAAN46P7.htm
RV5F31CV\launch[1].rand=ojd468j1spuot

The thing is, when I go directly to Temporary Iternet Files folder, the folder Content.IE5 is not there. But when I look into WinRAR archive, it shows its presense. And when I try to delete them, I can't, just like McAfee alerted me. What do you think?

[MoralTerror]

Hi Ribica

That's good news, at least we now know where they are. The contents of Content.IE5 are hidden as that is a system folder, the previous set of instructions should take care of those but if not we can delete them manually but we will need to see the required logs first.

[Ribica]

Hey, I can't launch AVG, I get this message: "64-Bit edition of Windows is not supported". What now? A friend of mine gave me Norton Anti-Virus. Is ti better than McAfee? Should I install it?

[Ribica]

You know something? Those suspicious files are all gone. I couldn't ran an AVG scan but I still wanted to try to go thru other of your instructions, so I ran ATF cleaner in safe mode, and after that they were gone. Is it possible?

Anyway, thanks a lot for your patience. I'll probably be back when I run into another problem

Still, I have one more question. Which anti-virus program would you recommend? I have McAfee installed plus Spybot-Search&Destroy and Ad-Aware SE Personal. Should I install something else?

[MoralTerror]

Hi Ribica

Sorry for the delay, AVG AntiSpyware won't run on 64bit nor will combofix should you return to those instructions.

ATF Cleaner cleans out the temp folders including Content.IE5

As for Anti-Virus it is a matter of preference whether you chose McAfee or Norton although Norton does slow the system down. Make sure that you only have 1 Anti-virus installed as they can conflict with one another causing undesirable results.

Kindly follow these simple steps in order to keep your computer clean and secure:

1. CLEAR & RESET SYSTEM RESTORE'S CACHE - (System Volume Information folder)
   Go to Start >> Run - type control sysdm.cpl,,4 & press Enter
   • Tick on the checkbox - Turn off System Restore on all drives
   • Click Apply
   Turn it back 'On' by unticking the same checkbox & click OK
   
   
   
2. DISABLE THE VIEWING OF SYSTEM FILES
   From Windows Explorer, go to Tools>Folder Options> View tab.
   • Untick - Show hidden files and folder
   • Tick - Hide file extensions for known types
   • Tick - Hide protected operating system files
   Click Yes to confirm & then click OK
   
   
   
3. SECURING INTERNET EXPLORER
   From within Internet Explorer click on the Tools menu and then click on Internet Options.
   • Select the Security tab
     • Click once on the Internet icon so it becomes highlighted.
     • Select Custom Level .
       • Change 'Download signed ActiveX controls' to Prompt
       • Change 'Download unsigned ActiveX controls' to Disable
       • Change 'Initialize and script ActiveX controls not marked as safe' to Disable
       • Change 'Installation of desktop items' to Prompt
       • Change 'Launching programs and files in an IFRAME' to Prompt
       • Change 'Navigate sub-frames across different domains' to Prompt
       • When all these changes have been made, click on the OK button.
     • If it prompts you as to whether or not you want to save the settings, press the Yes button.
   • Select OK to exit the Internet Properties page.
   
   
   
4. ANTIVIRUS SOFTWARE
   It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
   
5. FIREWALL
   Without a firewall your computer is succeptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. A tutorial on Firewalls and a listing of some available ones can be found here.
   
   
   
6. Microsoft Windows Update
   Visit windowsupdate.com regularly. This will ensure your computer always has the latest security updates. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
   
7. SPYBOT - SEARCH & DESTROY
   Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
   
   
   
8. AD-AWARE
   Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here

Update all these programs regularly. Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically. Here are some additional utilities that will further enhance your safety.

• Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  
  
• Firefox - Use this alternate browser. Whilst Internet Explorer is not a bad browser, almost every exploit crafted is targeted to take advantage of an IE weakness.
  
  
• Sun's Java - It's much more secure than Microsoft's Java Virtual Machine.
  
  
• Google Toolbar - Get the free google toolbar to help stop pop up windows.
  
  
  
• ERUNT - A useful freeware utility for users of Windows 2000/XP. It's made up of two parts - ERUNT & NTREGOPT.
  
  ERUNT will create daily complete backups of your computer's Registry. Whilst System Restore does the same thing, a corrupt registry file may prevent Windows from booting & this effectively renders disables System Restore. With ERUNT, you're able to restore the damaged Registry.
  
  NTREGOPT works by recreating each registry hive "from scratch", thus removing any slack space that may be left from previously modified or deleted keys. In other words, it compacts the Registry to a small size which allows Windows to load & perform faster.
  
  
• Winpatrol - Download and install the free version of Winpatrol.
  A tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein

After doing all these, your system will be optimised against future threats.

It's okay to delete the Hijack This folder in a couple weeks if everything is working okay.
Have a safe & happy computing day.

Please respond to this thread one more time so we can mark this thread as resolved.

[Ribica]

Ok, thank's a lot for your advice. You are very helpful. Bye-bye!!!

[MoralTerror]

Your very welcome. If you need this thread re-opened please pm me or one of the moderators

*This applies only to the thread starter. If you are not the thread starter please start a new thread.