Email sites won't open.... all others do!??

Bazzwaldo · 02-20-2007, 03:38 PM

Hi there,

Certain websites will no longer open on my PC (Including Hotmail.com). All others are ok. I just keep getting an error message which suggests i either have a connection problem - I don't - or a Firewall issue. I've tried turning off the firewall but it makes no difference.

Does anyone know why this is happening, what i can do, or whether there is anything in the following log to suggest that spyware (or something else) is affecting my Internet Explorer.

Thanks, Barry

Logfile of HijackThis v1.99.1
Scan saved at 22:28:23, on 20/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Nero\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\keyhook.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\Nero\InCD\InCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\RALINK\Common\RaUI.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\WINDOW~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Orange UK
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\InCD\InCD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Nero\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Symantec Network Proxy (ccProxy) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe (file missing)
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Nero\InCD\InCDsrv.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)

If you read all that i'm really grateful.

Thanks again for your help.

Barry

Bazzwaldo · 02-21-2007, 09:00 AM

Sorry to post this again... but i'm desperate

Hi there,

Certain websites will no longer open on my PC (Including Hotmail.com). All others are ok. I just keep getting an error message which suggests i either have a connection problem - I don't - or a Firewall issue. I've tried turning off the firewall but it makes no difference.

Does anyone know why this is happening, what i can do, or whether there is anything in the following log to suggest that spyware (or something else) is affecting my Internet Explorer.

Thanks, Barry

Logfile of HijackThis v1.99.1
Scan saved at 22:28:23, on 20/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Nero\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\keyhook.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\Nero\InCD\InCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\RALINK\Common\RaUI.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\WINDOW~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Orange UK
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\InCD\InCD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Nero\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Symantec Network Proxy (ccProxy) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe (file missing)
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Nero\InCD\InCDsrv.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)

If you read all that i'm really grateful...

Thanks again for your help.

Barry

Bazzwaldo · 02-22-2007, 04:00 PM

Hey,

I'm having problems opening a couple of websites (my hotmail and 1&1 email accounts).

The pages have always worked fine and all other sites are functioning normally.

Does anyone have any idea what could have happened and how i can sort it out??

The error messages and diagnostics suggest Proxy or Firewall issues... but i've tried adding the sites as Proxies and turning off Firewalls - nothing changed.

I've no idea what the following means, but thought someone out there might...

Please help.... desperate to get it sorted!

Thanks

Barry

Last diagnostic run time: 02/20/07 18:17:09 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call
info Redirecting user to support call

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.169
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.60 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.169

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR

WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=SiS 900-Based PCI Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Incoming Connections, Device=(null), MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

Thanks again!

B

**LonnyRJones** · 02-23-2007, 04:55 AM

Hi

What happend just prior to the problems starting ?

Have you tried putting those site's in the trusted zone ? Or contacting hotmail support ?

Bazzwaldo · 02-23-2007, 07:26 AM

Hi there, thanks for replying.

I'm not sure exactly what happened to be honest. I think the problems might have started around the time i installed Emule (downloading software) and particularly upon downloading a Zipped Spanish Course - The file never worked at all....?!

I then started to try and sort it out by checking connections, firewalls, proxies etc... and even uninstalled IE7 to see if the previous version IE6 was ok. It made no difference.

I've deleted Temporary internet files, cookies, restored IE defaults, tried Mozilla Firefox and nothing will allow these two particular sites to work... very strange as all other sites are fine - actually my internet banking site can't get to the secure stage either (just noticed).

It does seem to be a security setting issue - or bug, but i just can't figue it out.

All these site (the affected ones) work fine on other computers.

Would i be best to reinstall IE completely perhaps?

Thanks, and sorry i've not much more detail to give you.

Barry

Bazzwaldo · 02-23-2007, 07:28 AM

MSN Messenger is not working either....

says that either firewall or proxies need to be changed. Very confused.

Thanks

B

**LonnyRJones** · 02-23-2007, 04:14 PM

Try adjusting each setting in Norton/symantec settings
I'm not suggesting to disable the resident part of it. never do that while on the Internet.
Another thing to try is Uninstall it while disconnected after already having downloaded a replacement, AVG, Antivi or avast are all free to home users.
Norton/symantec doesn't clean up after itself well, after uinstalling if you choose to: http://basconotw.mvps.org/SymRem.htm

In internet explorers options > security use the default level button for each zone, while there add those problem address's to the trusted zone.
In internet options > advanced use the restore defaults button.
Internet explorer > help about what does it say for cipher strength ?

--------------
Any progress ?

Bazzwaldo · 02-26-2007, 12:25 PM

Hi there,

Thanks for that.

I've uninstalled Norton and the sites are now all available again. I think it might have had something to do with a missing "navapsvc.exe" file which norton looked for when i tried to use it to scan the system for virus'....?

I'm not sure what to install instead of Norton now... ? is there anything that's good enough but is also free/cheap?

Thanks again for your help, i really appreciate it.

Barry

Bazzwaldo · 02-26-2007, 12:26 PM

i'll try one of those products you suggested in your last post!

Thanks again

Bazz

**LonnyRJones** · 02-26-2007, 04:58 PM

Let us know what you choose
An additional occasional free online scan is a great idea to
what antispyware tools do you use ?

**LonnyRJones** · 03-06-2007, 06:49 AM

Im Glad we could help
Since the problems are solved Im going to close the topic now, this keeps others with similar problems from posting there logs/question here, they should start a new topic.

If you should need to post another log for the same PC let one of us know via a PM (personal message).

02-20-2007, 03:38 PM	#1 (permalink)
Bazzwaldo Registered User Join Date: Feb 2007 Posts: 7 OS: xp	Email sites won't open.... all others do!?? Hi there, Certain websites will no longer open on my PC (Including Hotmail.com). All others are ok. I just keep getting an error message which suggests i either have a connection problem - I don't - or a Firewall issue. I've tried turning off the firewall but it makes no difference. Does anyone know why this is happening, what i can do, or whether there is anything in the following log to suggest that spyware (or something else) is affecting my Internet Explorer. Thanks, Barry Logfile of HijackThis v1.99.1 Scan saved at 22:28:23, on 20/02/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Nero\InCD\InCDsrv.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\slserv.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\keyhook.exe C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe C:\Apps\Powercinema\PCMService.exe C:\Program Files\Nero\InCD\InCD.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE C:\Program Files\QuickTime\qttask.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\RALINK\Common\RaUI.exe C:\WINDOWS\system32\sistray.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\Program Files\Internet Explorer\iexplore.exe C:\DOCUME~1\WINDOW~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Orange UK R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local> O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe" O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\InCD\InCD.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Nero\Nero BackItUp\NBJ.exe" O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Symantec Network Proxy (ccProxy) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe (file missing) O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Nero\InCD\InCDsrv.exe O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing) If you read all that i'm really grateful. Thanks again for your help. Barry

02-21-2007, 09:00 AM	#2 (permalink)
Bazzwaldo Registered User Join Date: Feb 2007 Posts: 7 OS: xp	Help!? Sorry to post this again... but i'm desperate Hi there, Certain websites will no longer open on my PC (Including Hotmail.com). All others are ok. I just keep getting an error message which suggests i either have a connection problem - I don't - or a Firewall issue. I've tried turning off the firewall but it makes no difference. Does anyone know why this is happening, what i can do, or whether there is anything in the following log to suggest that spyware (or something else) is affecting my Internet Explorer. Thanks, Barry Logfile of HijackThis v1.99.1 Scan saved at 22:28:23, on 20/02/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Nero\InCD\InCDsrv.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\slserv.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\keyhook.exe C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe C:\Apps\Powercinema\PCMService.exe C:\Program Files\Nero\InCD\InCD.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE C:\Program Files\QuickTime\qttask.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\RALINK\Common\RaUI.exe C:\WINDOWS\system32\sistray.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\Program Files\Internet Explorer\iexplore.exe C:\DOCUME~1\WINDOW~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Orange UK R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local> O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe" O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\InCD\InCD.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Nero\Nero BackItUp\NBJ.exe" O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Symantec Network Proxy (ccProxy) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe (file missing) O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Nero\InCD\InCDsrv.exe O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing) If you read all that i'm really grateful... Thanks again for your help. Barry

02-22-2007, 04:00 PM	#3 (permalink)
Bazzwaldo Registered User Join Date: Feb 2007 Posts: 7 OS: xp	Email sites won't open.... all others do!?? Hey, I'm having problems opening a couple of websites (my hotmail and 1&1 email accounts). The pages have always worked fine and all other sites are functioning normally. Does anyone have any idea what could have happened and how i can sort it out?? The error messages and diagnostics suggest Proxy or Firewall issues... but i've tried adding the sites as Proxies and turning off Firewalls - nothing changed. I've no idea what the following means, but thought someone out there might... Please help.... desperate to get it sorted! Thanks Barry Last diagnostic run time: 02/20/07 18:17:09 HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established error Could not make an HTTP connection. error Could not make an HTTPS connection. error Could not make an FTP connection. info Redirecting user to support call info Redirecting user to support call DNS Client Diagnostic DNS - Not a home user scenario info Using Web Proxy: no info Resolving name ok for (www.microsoft.com): yes No DNS servers DNS failure Gateway Diagnostic Gateway info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list: info This computer has the following default gateway entry(ies): 192.168.1.1 info This computer has the following IP address(es): 192.168.1.169 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info TCP port 80 on host 207.46.19.60 was successfully reached info The Internet host www.microsoft.com was successfully reached info The default gateway is OK IP Layer Diagnostic Corrupted IP routing table info The default route is valid info The loopback route is valid info The local host route is valid info The local subnet route is valid Invalid ARP cache entries action The ARP cache has been flushed IP Configuration Diagnostic Invalid IP address info Valid IP address detected: 192.168.1.169 Wireless Diagnostic Wireless - Service disabled Wireless - User SSID Wireless - First time setup Wireless - Radio off Wireless - Out of range Wireless - Hardware issue Wireless - Novice user Wireless - Ad-hoc network Wireless - Less preferred Wireless - 802.1x enabled Wireless - Configuration mismatch Wireless - Low SNR WinSock Diagnostic WinSock status info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. info Provider entry RSVP UDP Service Provider passed the loopback communication test. info Provider entry RSVP TCP Service Provider passed the loopback communication test. info Connectivity is valid for all Winsock service providers. Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection, Device=SiS 900-Based PCI Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN info Network connection: Name=Incoming Connections, Device=(null), MediaType=NONE, SubMediaType=NONE info Ethernet connection selected Network adapter status info Network connection status: Connected HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established error Could not make an HTTP connection. error Could not make an HTTPS connection. error Could not make an FTP connection. Thanks again! B Last edited by LonnyRJones : 02-23-2007 at 04:49 AM. Reason: Three threads merged

02-23-2007, 07:26 AM	#5 (permalink)
Bazzwaldo Registered User Join Date: Feb 2007 Posts: 7 OS: xp	Hi Hi there, thanks for replying. I'm not sure exactly what happened to be honest. I think the problems might have started around the time i installed Emule (downloading software) and particularly upon downloading a Zipped Spanish Course - The file never worked at all....?! I then started to try and sort it out by checking connections, firewalls, proxies etc... and even uninstalled IE7 to see if the previous version IE6 was ok. It made no difference. I've deleted Temporary internet files, cookies, restored IE defaults, tried Mozilla Firefox and nothing will allow these two particular sites to work... very strange as all other sites are fine - actually my internet banking site can't get to the secure stage either (just noticed). It does seem to be a security setting issue - or bug, but i just can't figue it out. All these site (the affected ones) work fine on other computers. Would i be best to reinstall IE completely perhaps? Thanks, and sorry i've not much more detail to give you. Barry

02-23-2007, 07:28 AM	#6 (permalink)
Bazzwaldo Registered User Join Date: Feb 2007 Posts: 7 OS: xp	One other thing... MSN Messenger is not working either.... says that either firewall or proxies need to be changed. Very confused. Thanks B

02-23-2007, 04:55 AM	#4 (permalink)
LonnyRJones Expert Analyst, Moderator, Security Team Join Date: Sep 2006 Posts: 1,345 OS: xp	Hi What happend just prior to the problems starting ? Have you tried putting those site's in the trusted zone ? Or contacting hotmail support ?

02-23-2007, 04:14 PM	#7 (permalink)
LonnyRJones Expert Analyst, Moderator, Security Team Join Date: Sep 2006 Posts: 1,345 OS: xp	Try adjusting each setting in Norton/symantec settings I'm not suggesting to disable the resident part of it. never do that while on the Internet. Another thing to try is Uninstall it while disconnected after already having downloaded a replacement, AVG, Antivi or avast are all free to home users. Norton/symantec doesn't clean up after itself well, after uinstalling if you choose to: http://basconotw.mvps.org/SymRem.htm In internet explorers options > security use the default level button for each zone, while there add those problem address's to the trusted zone. In internet options > advanced use the restore defaults button. Internet explorer > help about what does it say for cipher strength ? -------------- Any progress ?

02-26-2007, 12:25 PM	#8 (permalink)
Bazzwaldo Registered User Join Date: Feb 2007 Posts: 7 OS: xp	Much better Hi there, Thanks for that. I've uninstalled Norton and the sites are now all available again. I think it might have had something to do with a missing "navapsvc.exe" file which norton looked for when i tried to use it to scan the system for virus'....? I'm not sure what to install instead of Norton now... ? is there anything that's good enough but is also free/cheap? Thanks again for your help, i really appreciate it. Barry

02-26-2007, 12:26 PM	#9 (permalink)
Bazzwaldo Registered User Join Date: Feb 2007 Posts: 7 OS: xp	Ah... you've already answered my question! i'll try one of those products you suggested in your last post! Thanks again Bazz

02-26-2007, 04:58 PM	#10 (permalink)
LonnyRJones Expert Analyst, Moderator, Security Team Join Date: Sep 2006 Posts: 1,345 OS: xp	Let us know what you choose An additional occasional free online scan is a great idea to what antispyware tools do you use ?

03-06-2007, 06:49 AM	#11 (permalink)
LonnyRJones Expert Analyst, Moderator, Security Team Join Date: Sep 2006 Posts: 1,345 OS: xp	Im Glad we could help Since the problems are solved Im going to close the topic now, this keeps others with similar problems from posting there logs/question here, they should start a new topic. If you should need to post another log for the same PC let one of us know via a PM (personal message).