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Resolved HJT Threads Resolved spyware and popup issues.

 
 
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Old 02-17-2007, 11:46 PM   #1 (permalink)
Registered User
 
Join Date: Feb 2007
Posts: 6
OS: Win XP


Worms and Viruses regenerate after reboot - Please Help!

Every time I reboot, I keep getting messages from AntiVir and Norton AV. Each message will tell me about a worm, trojan, or virus that's been detected. After I select either delete, quarantine, or deny access, a few seconds later, a new file will reappear in the same directory with a slightly different name from the previous one and again is detected as a virus/worm/trojan. After a few rounds, the messages stop only to come back again the next time I reboot. Here's a sequence of events from my last reboot:

(All of these detections were for files located in C:\WINDOWS\Temp\)

Detection: tmp4.tmp Contains signature of the worm WORM/Nachi.A.1
My response: Selected the Delete option

Detection: tmp12.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp13.tmp Is the Trojan horse TR/Bagle.EN
My response: Selected the Delete option

Detection: tmp14.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp15.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp16.tmp Is the Trojan horse TR/Bagle.EN
My response: Selected the Delete option

Detection: tmp17.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp18.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp19.tmp Is the Trojan horse TR/Bagle.EN
My response: Selected the Delete option

Every once in a while, I get the detections for 'W32.Mixor' and 'Joke Program'

Nothing I seem to do helps for long. I've used SpyBot SD, AdAware, Norton, Antivir. They all seem to enable me to clean stuff off my system but after a reboot I'm starting all over. Can you folks help me out?

Any help here is greatly appreciated!
~Alex

Here's a copy of my HiJackThis log:
Logfile of HijackThis v1.99.1
Scan saved at 10:24:05 PM, on 2/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\ASUS\Ai Booster\OverClk.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [Launch Ai Booster] C:\Program Files\ASUS\Ai Booster\OverClk.exe 1
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [LVComs] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [EPSON Stylus CX6400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE /P19 "EPSON Stylus CX6400" /O6 "USB001" /M "Stylus CX6400"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Agent] C:\WINDOWS\system32\alsys.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1129390064437
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SQL Server FullText Search (SQLEXPRESS) (msftesql$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe" -s:MSSQL.1 -f:SQLEXPRESS (file missing)
O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Promise Array Message Server (RAIDmSvr) - Unknown owner - C:\Program Files\Promise Technology, Inc.\Promise Array Management\MsgSvr.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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Old 02-18-2007, 08:17 PM   #2 (permalink)
Registered User
 
Join Date: Feb 2007
Posts: 6
OS: Win XP


Please Help!

Did I post this in the wrong forum? Should I have posted it in the general security forum? I really need some help with this so please let me know if it would be better suited over there.
Thanks,
Alex

Quote:
Originally Posted by ragates View Post
Every time I reboot, I keep getting messages from AntiVir and Norton AV. Each message will tell me about a worm, trojan, or virus that's been detected. After I select either delete, quarantine, or deny access, a few seconds later, a new file will reappear in the same directory with a slightly different name from the previous one and again is detected as a virus/worm/trojan. After a few rounds, the messages stop only to come back again the next time I reboot. Here's a sequence of events from my last reboot:

(All of these detections were for files located in C:\WINDOWS\Temp\)

Detection: tmp4.tmp Contains signature of the worm WORM/Nachi.A.1
My response: Selected the Delete option

Detection: tmp12.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp13.tmp Is the Trojan horse TR/Bagle.EN
My response: Selected the Delete option

Detection: tmp14.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp15.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp16.tmp Is the Trojan horse TR/Bagle.EN
My response: Selected the Delete option

Detection: tmp17.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp18.tmp Contains signature of the Windows virus W32/Luder.A
My response: Selected the Delete option

Detection: tmp19.tmp Is the Trojan horse TR/Bagle.EN
My response: Selected the Delete option

Every once in a while, I get the detections for 'W32.Mixor' and 'Joke Program'

Nothing I seem to do helps for long. I've used SpyBot SD, AdAware, Norton, Antivir. They all seem to enable me to clean stuff off my system but after a reboot I'm starting all over. Can you folks help me out?

Any help here is greatly appreciated!
~Alex

Here's a copy of my HiJackThis log:
Logfile of HijackThis v1.99.1
Scan saved at 10:24:05 PM, on 2/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\ASUS\Ai Booster\OverClk.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [Launch Ai Booster] C:\Program Files\ASUS\Ai Booster\OverClk.exe 1
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [LVComs] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [EPSON Stylus CX6400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE /P19 "EPSON Stylus CX6400" /O6 "USB001" /M "Stylus CX6400"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Agent] C:\WINDOWS\system32\alsys.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1129390064437
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SQL Server FullText Search (SQLEXPRESS) (msftesql$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe" -s:MSSQL.1 -f:SQLEXPRESS (file missing)
O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Promise Array Message Server (RAIDmSvr) - Unknown owner - C:\Program Files\Promise Technology, Inc.\Promise Array Management\MsgSvr.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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Old 02-18-2007, 11:24 PM   #3 (permalink)
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Posts: 1,302
OS: Windows XP SP2


Hi ragates,

Welcome to Tech Support Forum!

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

First of all, while it is acceptable to have two anti-virus programs installed, it is not a good idea to have them both running in auto-protect mode as it may make both less effective. Choose just one to run in auto-protect and use the other for ad-hoc scans only.


NEXT:

Please run HijackThis and click "Scan". Place a check (tick) next to the following entries (if present):

O4 - HKCU\..\Run: [Agent] C:\WINDOWS\system32\alsys.exe


Close ALL programs and browsers (including this one), leaving ONLY HijackThis open, then click "Fix checked".

Then please exit HijackThis.


NEXT:

Using Windows Explorer, please navigate to and delete the following FILES (if they exist):

C:\WINDOWS\system32\alsys.exe


Please let me know if you encountered any problems finding or deleting the file.


NEXT:

Please download CCleaner (freeware) and save it to your desktop:
  • Run the CCleaner installer.
  • During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
  • Once installed, run CCleaner and click the Windows tab.
  • Select the following:
    • Check everything under the Internet Explorer section.
    • Check everything under the Windows Explorer section.
    • Check everything under the System section.
    • Check ONLY Old Prefetch data under the Advanced section.
  • Then, click the Applications tab:
    • UNCHECK everything there.
  • Next, click the Options button, then click the Advanced button:
    • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
  • Next, click the Cleaner button, then click the Run Cleaner button (bottom right), then Exit.

CAUTION : Please do NOT use the Issues button. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.


NEXT:

Just in case there is something still hiding in your system, let’s try to do an online scan here:

CLICK HERE to use Panda ActiveScan:
  1. Once you are on the Panda site click the "Scan your PC" button located at the bottom of the page.
  2. A new window will open... click the "Check Now" button.
  3. Enter your Country.
  4. Enter your State/Province.
  5. Enter your e-mail address.
  6. Select either Home User or Company.
  7. Click the big "Free Online Scan" button.
  8. If it wants to install an ActiveX component allow it.
  9. It will start downloading the files it requires for the scan (Note: It may take a couple of minutes).
  10. When the download is complete, click on "Local Disks" to start the scan.
  11. When the scan completes, if anything malicious is detected, click the "See Report" button; then "Save Report" and save it to a convenient location. Post the contents of the Panda scan report in your next reply.


NEXT:

Please reboot your computer normally into Windows, then post the log from the Panda scan and a new HijackThis log in your next reply.

How are things running now?
__________________

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Old 02-19-2007, 02:23 PM   #4 (permalink)
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Join Date: Feb 2007
Posts: 6
OS: Win XP


Ok, I selected a setting that said it would disable the auto protect for AntiVir but it still pops up and warns me of threats. Not sure what's going on there but it's the lesser of my issues at this point.

I then followed the following instructions:
- NEXT:
- Please run HijackThis and click "Scan". Place a check (tick) next to the
- following entries (if present):
- O4 - HKCU\..\Run: [Agent] C:\WINDOWS\system32\alsys.exe
- Close ALL programs and browsers (including this one), leaving ONLY
- HijackThis open, then click "Fix checked".
- Then please exit HijackThis.

I was not able to find alsys.exe in the C:\WINDOWS\system32\ directory so I did a search for that file name but it didn't produce any results. The search is scanning the local drives and is including system folders, sub-folders, as well as hidden files and folders. Not being able to find the file to delete it, I continued with the instructions.

I was able to continue through the instructions regarding CCLEANER but I had problems with the Panda Activescan. ActiveScan first installed the activex controls and then started a scan. The progress bar was moving for a while but then the browser windows just closed before the scan was finished. Now when I run the ActiveScan, The progress bar doesn't do anything. After about 20 minutes, the browser windows close without producing any results.

I've run the HijackThis scanner again and pasted the log below. The problems I had before still continue.

Let me know what to do next and thank you very much for the help.

Thanks,
Alex


Logfile of HijackThis v1.99.1
Scan saved at 12:46:35 PM, on 2/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\ASUS\Ai Booster\OverClk.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [Launch Ai Booster] C:\Program Files\ASUS\Ai Booster\OverClk.exe 1
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [LVComs] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [EPSON Stylus CX6400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE /P19 "EPSON Stylus CX6400" /O6 "USB001" /M "Stylus CX6400"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1129390064437
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SQL Server FullText Search (SQLEXPRESS) (msftesql$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe" -s:MSSQL.1 -f:SQLEXPRESS (file missing)
O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Promise Array Message Server (RAIDmSvr) - Unknown owner - C:\Program Files\Promise Technology, Inc.\Promise Array Management\MsgSvr.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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Old 02-20-2007, 12:55 AM   #5 (permalink)
Analyst, Security Team; Assistant Rangemaster, TSF Academy
 
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Join Date: Sep 2006
Posts: 1,302
OS: Windows XP SP2


Hi Alex,

You’re most welcome, ragates.

Please download CCleaner (freeware) and save it to your desktop:
  • Run the CCleaner installer.
  • During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
  • Once installed, run CCleaner and click the Windows tab.
  • Select the following:
    • Check everything under the Internet Explorer section.
    • Check everything under the Windows Explorer section.
    • Check everything under the System section.
    • Check ONLY Old Prefetch data under the Advanced section.
  • Then, click the Applications tab:
    • UNCHECK everything there.
  • Next, click the Options button, then click the Advanced button:
    • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
  • Next, click the Cleaner button, then click the Run Cleaner button (bottom right), then Exit.

CAUTION : Please do NOT use the Issues button. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.


NEXT:

Let's run an online scan to make sure we're not leaving anything behind.

Please do an online scan with Kaspersky Online Scanner:
  • Click on Kaspersky Online Scanner.
  • You will be prompted to install an ActiveX component from Kaspersky, click Yes.
  • The program will launch and then begin downloading the latest definition files.
  • Once the files have been downloaded click on Next.
  • Now click on Scan Settings.
  • In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click OK.
  • Now under select a target to scan:
    • Select My Computer.
  • This program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save Report As button.
    • In the File name: field, type kavscan.
    • In the Save as type: field, select Text file (*.txt).
  • Save the file to your desktop.
  • Copy and paste that information in your next post.


NEXT:

Let's run another diagnostic scan to make sure we're not leaving anything behind.

Please download ComboScan by Deckard and save it to your desktop:
  • Close all applications and windows (including this one).
  • Double-click on comboscan.exe to run it, and follow the prompts.
  • When the scan is complete, a text file will open – ComboScan.txt.
  • Copy (Ctrl + A then Ctrl + C) and paste (Ctrl + V) the contents of ComboScan.txt in your next reply.
  • A folder, C:\ComboScan, will also open. In it will be another text file, Supplementary.txt.
  • Please attach Supplementary.txt to your post.

Note: Some firewalls may warn that sigcheck.exe is trying to access the internet - please ensure that you allow sigcheck.exe permission to do so.


NEXT:

Please REBOOT your computer normally into Windows and post these logs in your next reply:
  1. The log from the Kaspersky scan.
  2. The log from ComboScan.

Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.
__________________

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Old 02-20-2007, 03:04 PM   #6 (permalink)
Registered User
 
Join Date: Feb 2007
Posts: 6
OS: Win XP


Well I had better luck completing all the instructions this time but the results look really nasty.

I ran CCLEANER and then the KAPERSKY Online Scanner which produced the following report:


-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Tuesday, February 20, 2007 1:44:00 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 20/02/2007
Kaspersky Anti-Virus database records: 271005
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\
F:\

Scan Statistics:
Total number of scanned objects: 111781
Number of viruses found: 12
Number of infected objects: 65 / 0
Number of suspicious objects: 0
Duration of the scan process: 03:15:05

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\Alex\Application Data\$_hpcst$.hpc Object is locked skipped
C:\Documents and Settings\Alex\Application Data\Symantec\PendingAlertsQueue.log Object is locked skipped
C:\Documents and Settings\Alex\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Alex\Local Settings\Application Data\Microsoft\Outlook\outlook.pst/Personal Folders/Deleted Items/30 Jul 2006 10:57 from FlagStar:FlagStar Survey Reward.html Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Documents and Settings\Alex\Local Settings\Application Data\Microsoft\Outlook\outlook.pst/Personal Folders/Deleted Items/22 Jan 2007 19:29 from habitation:For You/postcard.exe Infected: Trojan-Proxy.Win32.Lager.dp skipped
C:\Documents and Settings\Alex\Local Settings\Application Data\Microsoft\Outlook\outlook.pst Mail MS Mail: infected - 2 skipped
C:\Documents and Settings\Alex\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Alex\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Alex\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Alex\Local Settings\Temp\Perflib_Perfdata_fc0.dat Object is locked skipped
C:\Documents and Settings\Alex\Local Settings\Temp\WCESLog.log Object is locked skipped
C:\Documents and Settings\Alex\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\Application Data\Identities\{2DA62A40-5759-11D8-9997-B08C5DB83F66}\Microsoft\Outlook Express\Saved.dbx/[From Rocky Desimone <desimone@psmc.net>][Date Wed, 15 Aug 2001 11:31:03 -0500]/UNNAMED/CHLINST.EXE Infected: Email-Worm.Win32.Magistr.a skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\Application Data\Identities\{2DA62A40-5759-11D8-9997-B08C5DB83F66}\Microsoft\Outlook Express\Saved.dbx/[From Rocky Desimone <desimone@psmc.net>][Date Wed, 15 Aug 2001 11:31:03 -0500]/UNNAMED Infected: Email-Worm.Win32.Magistr.a skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\Application Data\Identities\{2DA62A40-5759-11D8-9997-B08C5DB83F66}\Microsoft\Outlook Express\Saved.dbx Mail MS Outlook 5: infected - 2 skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\backup.pst/Personal Folders/Saved/15 Aug 2001 16:39 from Rocky Desimone:marks and /CHLINST.EXE Infected: Email-Worm.Win32.Magistr.a skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\backup.pst Mail MS Mail: infected - 1 skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\cwbmw400.pst/Personal Folders/Saved/15 Aug 2001 16:39 from Rocky Desimone:marks and /CHLINST.EXE Infected: Email-Worm.Win32.Magistr.a skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\cwbmw400.pst Mail MS Mail: infected - 1 skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\mailbox.pst/Personal Folders/Saved/15 Aug 2001 16:39 from Rocky Desimone:marks and /CHLINST.EXE Infected: Email-Worm.Win32.Magistr.a skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\mailbox.pst Mail MS Mail: infected - 1 skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook.pst/Personal Folders/Deleted Items/14 Mar 2001 02:36 from Hahaha:Snowhite and the Seven Dwarfs - Th/sexy virgin.scr Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook.pst/Personal Folders/Deleted Items/04 Sep 2001 00:38 from April & Eddie Parker:Trace/CDCACHE.EXE Infected: Email-Worm.Win32.Magistr.a skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook.pst/Personal Folders/Inbox/04 Mar 2001 00:55 from Hahaha:Snowhite and the Seven Dwarfs - Th/joke.exe Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook.pst/Personal Folders/Inbox/07 Mar 2001 17:00 from Hahaha:Snowhite and the Seven Dwarfs - Th/midgets.scr Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook.pst/Personal Folders/Inbox/12 Jul 2001 18:27 from Hahaha:Snowhite and the Seven Dwarfs - Th/dwarf4you.exe Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook.pst Mail MS Mail: infected - 5 skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook1.pst/Personal Folders/Deleted Items/14 Mar 2001 02:36 from Hahaha:Snowhite and the Seven Dwarfs - Th/sexy virgin.scr Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook1.pst/Personal Folders/Lost & Found/Recovered Folder 8082/04 Mar 2001 00:55 from Hahaha:Snowhite and the Seven Dwarfs - Th/joke.exe Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook1.pst/Personal Folders/Lost & Found/Recovered Folder 8082/07 Mar 2001 17:00 from Hahaha:Snowhite and the Seven Dwarfs - Th/midgets.scr Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook1.pst Mail MS Mail: infected - 3 skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook2.pst/Personal Folders/Deleted Items/14 Mar 2001 02:36 from Hahaha:Snowhite and the Seven Dwarfs - Th/sexy virgin.scr Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook2.pst/Personal Folders/Lost & Found/Recovered Folder 8082/04 Mar 2001 00:55 from Hahaha:Snowhite and the Seven Dwarfs - Th/joke.exe Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook2.pst/Personal Folders/Lost & Found/Recovered Folder 8082/07 Mar 2001 17:00 from Hahaha:Snowhite and the Seven Dwarfs - Th/midgets.scr Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook2.pst/Personal Folders/Lost & Found/Recovered Folder 8082/12 Jul 2001 18:27 from Hahaha:Snowhite and the Seven Dwarfs - Th/dwarf4you.exe Infected: Email-Worm.Win32.Hybris.b skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Back up of previous PC\pst files\outlook2.pst Mail MS Mail: infected - 4 skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\My Documents_bk\Misc\Morph20.exe/WISE0014.BIN/WISE0013.BIN Infected: not-a-virus:AdWare.Win32.WurldMedia.a skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\My Documents_bk\Misc\Morph20.exe/WISE0014.BIN Infected: not-a-virus:AdWare.Win32.WurldMedia.a skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\My Documents_bk\Misc\Morph20.exe WiseSFX: infected - 2 skipped
C:\Documents and Settings\Alex\My Documents\Backup of W2000\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine\6A844374.EXE Infected: Net-Worm.Win32.Welchia.a skipped
C:\Documents and Settings\Alex\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Alex\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Support.com\Profiles\Alex\triggers.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\HPPAppActivity.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\HPPHomePageActivity.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2007-02-20_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\099A3C8C Infected: Exploit.JS.ADODB.Stream.ac skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\21161F00.t Infected: Email-Worm.Win32.Luder.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\211948FC.t Infected: Email-Worm.Win32.Luder.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\213742DC.t Infected: Email-Worm.Win32.Luder.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\21446ACD.t Infected: Email-Worm.Win32.Luder.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\214714CA.t Infected: Email-Worm.Win32.Luder.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\30B5173E.exe Infected: Email-Worm.Win32.Luder.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\3C802088.exe Infected: Email-Worm.Win32.Mixor.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\43530594.tmp Infected: Trojan-Downloader.Java.OpenStream.w skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\5C480F66.tmp Infected: Trojan-Downloader.Win32.Bagle.g skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Temp\Perflib_Perfdata_268.dat Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\gobackio.bin Object is locked skipped
C:\Inetpub\catalog.wci\00000002.ps1 Object is locked skipped
C:\Inetpub\catalog.wci\00000002.ps2 Object is locked skipped
C:\Inetpub\catalog.wci\00010001.ci Object is locked skipped
C:\Inetpub\catalog.wci\cicat.fid Object is locked skipped
C:\Inetpub\catalog.wci\cicat.hsh Object is locked skipped
C:\Inetpub\catalog.wci\CiCL0001.000 Object is locked skipped
C:\Inetpub\catalog.wci\CiP10000.000 Object is locked skipped
C:\Inetpub\catalog.wci\CiP20000.000 Object is locked skipped
C:\Inetpub\catalog.wci\CiPT0000.000 Object is locked skipped
C:\Inetpub\catalog.wci\CiSL0001.000 Object is locked skipped
C:\Inetpub\catalog.wci\CiSP0000.000 Object is locked skipped
C:\Inetpub\catalog.wci\CiST0000.000 Object is locked skipped
C:\Inetpub\catalog.wci\CiVP0000.000 Object is locked skipped
C:\Inetpub\catalog.wci\INDEX.000 Object is locked skipped
C:\Inetpub\catalog.wci\propstor.bk1 Object is locked skipped
C:\Inetpub\catalog.wci\propstor.bk2 Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBConfig.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDebug.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDetect.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBNotify.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBRefr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg2.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetDev.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetLoc.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetUsr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMNot.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMReg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMRSt.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStHash.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStMSI.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBValid.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPPolicy.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStart.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStop.log Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\master.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\mastlog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\model.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\modellog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\msdbdata.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\msdblog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\ReportServer$SQLExpress.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\ReportServer$SQLExpress_log.LDF Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\tempdb.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\templog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\LOG\ERRORLOG Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\LOG\log_283.trc Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.2\Reporting Services\LogFiles\ReportServerService__02_20_2007_08_46_51.log Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL.2\Reporting Services\LogFiles\ReportServerService__main_02_20_2007_08_46_49.log Object is locked skipped
C:\Program Files\Norton SystemWorks\Norton AntiVirus\AVApp.log Object is locked skipped
C:\Program Files\Norton SystemWorks\Norton AntiVirus\AVError.log Object is locked skipped
C:\Program Files\Norton SystemWorks\Norton AntiVirus\AVVirus.log Object is locked skipped
C:\Program Files\Norton SystemWorks\Norton AntiVirus\Savrt\0519NAV~.TMP Object is locked skipped
C:\Program Files\Norton SystemWorks\Norton AntiVirus\Savrt\0527NAV~.TMP Object is locked skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\112050176_5a6559afa_/outlook.pst/Personal Folders/Inbox/07 Sep 2005 12:06 from eBay Inc:eBay Inc strongly recommends [Su.html Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\112050176_5a6559afa_/outlook.pst Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\112050176_5a6559afa_ CAB: infected - 2 skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\133709824_53af96f3e_/outlook.pst/Personal Folders/Inbox/07 Sep 2005 12:06 from eBay Inc:eBay Inc strongly recommends [Su.html Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\133709824_53af96f3e_/outlook.pst Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\133709824_53af96f3e_ CAB: infected - 2 skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\134938624_55d561a21_/outlook.pst/Personal Folders/Deleted Items/30 Jul 2006 10:57 from FlagStar:FlagStar Survey Reward.html Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\134938624_55d561a21_/outlook.pst Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\134938624_55d561a21_ CAB: infected - 2 skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\150913024_5617061e3_/outlook.pst/Personal Folders/Deleted Items/30 Jul 2006 10:57 from FlagStar:FlagStar Survey Reward.html Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\150913024_5617061e3_/outlook.pst Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\150913024_5617061e3_ CAB: infected - 2 skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\164937728_570b8f02f_/outlook.pst/Personal Folders/Deleted Items/30 Jul 2006 10:57 from FlagStar:FlagStar Survey Reward.html Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\164937728_570b8f02f_/outlook.pst Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\164937728_570b8f02f_ CAB: infected - 2 skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\172425216_55ad3f512_/outlook.pst/Personal Folders/Deleted Items/30 Jul 2006 10:57 from FlagStar:FlagStar Survey Reward.html Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\172425216_55ad3f512_/outlook.pst Infected: Trojan-Spy.HTML.Fraud.l skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\172425216_55ad3f512_ CAB: infected - 2 skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\65028096_5e94a6c73_/outlook.pst/Personal Folders/Inbox/07 Sep 2005 12:06 from eBay Inc:eBay Inc strongly recommends [Su.html Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\65028096_5e94a6c73_/outlook.pst Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\65028096_5e94a6c73_ CAB: infected - 2 skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\89833472_5aba50f42_/outlook.pst/Personal Folders/Inbox/07 Sep 2005 12:06 from eBay Inc:eBay Inc strongly recommends [Su.html Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\89833472_5aba50f42_/outlook.pst Infected: Trojan-Spy.HTML.Bayfraud.hn skipped
C:\Program Files\Support.com\backup\ou\outlook.pst\89833472_5aba50f42_ CAB: infected - 2 skipped
C:\RECYCLER\NPROTECT\00011737.dll Object is locked skipped
C:\RECYCLER\NPROTECT\NPROTECT.LOG Object is locked skipped
C:\System Volume Information\catalog.wci\00000002.ps1 Object is locked skipped
C:\System Volume Information\catalog.wci\00000002.ps2 Object is locked skipped
C:\System Volume Information\catalog.wci\00010005.ci Object is locked skipped
C:\System Volume Information\catalog.wci\cicat.fid Object is locked skipped
C:\System Volume Information\catalog.wci\cicat.hsh Object is locked skipped
C:\System Volume Information\catalog.wci\CiCL0001.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiP10000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiP20000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiPT0000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiSL0001.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiSP0000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiST0000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiVP0000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\INDEX.000 Object is locked skipped
C:\System Volume Information\catalog.wci\propstor.bk1 Object is locked skipped
C:\System Volume Information\catalog.wci\propstor.bk2 Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{4FFB4258-EAC4-4679-A8DC-10C86B7813B7}\RP7\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\MsDtc\MSDTC.LOG Object is locked skipped
C:\WINDOWS\system32\MsDtc\Trace\dtctrace.log Object is locked skipped
C:\WINDOWS\system32\msmq\storage\QMLog Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\Perflib_Perfdata_810.dat Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.



I then ran the combo scan. Here's both the ComboScan and the Suplementary reports in respective order.


ComboScan v20070212.14 run by Alex on 2007-02-20 at 13:47:32
Computer is in Normal Mode.
--------------------------------------------------------------------------------

Successfully created restore point.
Performed disk cleanup.


-- HijackThis log (run as Alex.com) ---------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 1:47:46 PM, on 2/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\ASUS\Ai Booster\OverClk.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Documents and Settings\Alex\Local Settings\Temporary Internet Files\Content.IE5\GY4SM3K0\comboscan[1].exe
C:\Program Files\Messenger\msmsgs.exe
C:\DOCUME~1\Alex\LOCALS~1\Temp\~oqdyuky.tmp\Alex.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [Launch Ai Booster] C:\Program Files\ASUS\Ai Booster\OverClk.exe 1
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [LVComs] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [EPSON Stylus CX6400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE /P19 "EPSON Stylus CX6400" /O6 "USB001" /M "Stylus CX6400"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Progra