need help with adware and malware

[lana]

So, for the past few day, something strange has happen to my Yahoo!Messenger.
- Sometimes when i click on the link that my friends send me, it automatically became my homepage and i cannot do anything to change the home page
-that link automatically became my status message in Yahoo!Messenger, sending that links to everyone on my list in Yahoo!Messenger, and it just keep doing it many times
I don't know wat is going on
I really hope that some one can help me
Thns in advance

- And another problems is that whenever i try to go to a Windows Live site, it gives me a message that the Internet encountered a problem and then shut down on me.

[lana]

Here is my hijackthis log:
Logfile of HijackThis v1.99.1
Scan saved at 4:00:34 PM, on 19/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
H:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\taskmng.exe
C:\Program Files\Softwin\BitDefender8\bdnagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
H:\Program Files\Office10\WINWORD.EXE
C:\hijackthis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hotvn.us
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = www.hotvn.us hot hot hot
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] H:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [Task Manager] C:\WINDOWS\taskmng.exe
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender8\bdmcon.exe"
O4 - HKLM\..\Run: [BDNewsAgent] "C:\Program Files\Softwin\BitDefender8\bdnagent.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = H:\Program Files\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAV...oadManager.ocx
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

[lana]

Bump !

[Deckard]

Hello lana, and welcome to TSF. You may wish to Subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools (above the first post), then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions. If there is anything you don't understand, please ask BEFORE proceeding with the fixes. Please do these steps in order and do not skip any.

Unhide Files
Go to My Computer > Tools > Folder Options > View tab and select "Show hidden files and folders". Uncheck the "Hide protected operating system files (Recommended)" option. Also make sure there is no checkmark beside "Hide file extensions for known file types". Click OK.


Download CleanUp!
Download and install CleanUp! but do not run it yet.

WARNING: CleanUp! deletes EVERYTHING out of temporary folders and does not make backups. If you have any documents or programs that are saved in any temporary folders, please make a backup of these before running CleanUp!

WARNING: Do not run cleanup under Windows XP x64 Edition. If you're not sure if you have the 64-bit version of Windows then you probably do not; however, you can check by using IE to download the whichcpu tool and then running it.


Download AVG Anti-Spyware
Please download, install, and update AVG Anti-Spyware.

1. Load AVG Anti-Spyware and then click the Shield tab at the top
   • Click on the word active to change it to inactive.
2. Click the Update tab at the top:
   • Under Manual update, click Start update. After the update finishes, the status bar at the bottom will display "Update successful". If you are having trouble updating, you can also download and run the manual updater.
   • Under Automatic update, change the Update interval to something more reasonable like 12 or 24 hours.
3. Click the Scanner tab at the top and then the Settings sub-tab:
   • Under How to act?, click Recommended actions and select Quarantine.
   • Under Reports, select Automatically generate report after every scan
4. Close AVG Anti-Spyware. Do not run a scan with it yet.

Reboot
Reboot your system to Safe Mode by repeatedly tapping the F8 key until the menu appears and choosing Safe Mode from the list. On some systems, this may be the F5 key so try that if F8 doesn't work. Login on with your usual account. Make sure to close any open windows.


HijackThis Fixes
Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they still exist (make sure you do not miss any):

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hotvn.us
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = www.hotvn.us hot hot hot
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Task Manager] C:\WINDOWS\taskmng.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

Please remember to close all other windows, including browsers then click Fix checked. Close HijackThis.


Deletions
Delete the following File indicated in RED if it still exists.

C:\WINDOWS\taskmng.exe

Run CleanUp!
Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:

• Click "Options..."
• Move the arrow down to "Custom CleanUp!"
• Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
  • Click on the "Temporary Files" and make sure the box for "Scan drives for file matching" is unchecked.
  Click OK.
• Press the CleanUp! button to start the program.

Once it's finished CleanUp! will ask you to logoff/reboot. Please select NO as we will do this later.


Run AVG Anti-Spyware

• Run AVG Anti-Spyware and click on the Scanner tab at the top and then click on Complete System Scan. This scan can take quite a while to run, so be prepared.
• AVG Anti-Spyware will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side.
• Click on Save Report, then Save Report As. Save the report so that you can find it again (like on the Desktop).
• Close AVG Anti-Spyware.

Reboot
Reboot your system to Normal Mode.


Online Scan
Perform an online scan using Internet Explorer with Kaspersky WebScanner. Click on Launch Kaspersky Anti-Virus Web Scanner. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files.
• Once the files have been downloaded, click on NEXT.
• Now click on Scan Settings
• In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database: extended
  • Scan Options: Scan Archives and Scan Mail Bases
• Click OK
• Turn off the real time scanner of any existing antivirus program before performing the online scan. You can turn it back on after the scan is done.
• Now under select a target to scan, select My Computer
• The program will start and scan your system.
• The scan will take a while so be patient and let it run all the way.
• Once the scan is complete it will display if your system has been infected.
• Click on the Save as Text button and save the file to your desktop.
• Copy and paste that information in your next post.

Take note the names and locations of any file it detects but fails to clean.


With Your Next Post...
Please paste the following with your next reply (in this order please):

1. AVG Anti-Spyware scan report,
2. Kaspersky scan report,
3. a new HiJackThis log taken after Kaspersky finishes.

[lana]

First of all, thank you so much for taking your time and help me with my problems.

Here is what you have asked... Hope i did everything alright

1. AVG Anti-Spyware scan report:

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 9:54:20 AM 22/10/2006

+ Scan result:



Nothing found.


::Report end

2. Kaspersky scan report

KASPERSKY ONLINE SCANNER REPORT
Sunday, October 22, 2006 10:37:47 AM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 22/10/2006
Kaspersky Anti-Virus database records: 233810


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
C:\
D:\
E:\
F:\
G:\
H:\
I:\

Scan Statistics
Total number of scanned objects 29233
Number of viruses found 0
Number of infected objects 0 / 0
Number of suspicious objects 0
Duration of the scan process 00:24:35

Infected Object Name Virus Name Last Action
C:\Documents and Settings\LocalService\Cookies\index.dat - Object is locked - skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - Object is locked - skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - Object is locked - skipped

C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat - Object is locked - skipped

C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat - Object is locked - skipped

C:\Documents and Settings\LocalService\NTUSER.DAT - Object is locked - skipped

C:\Documents and Settings\LocalService\ntuser.dat.LOG - Object is locked -skipped

C:\Documents and Settings\Luna\Application Data\Microsoft\Templates\Normal.dot - Object is locked - skipped

C:\Documents and Settings\Luna\Cookies\index.dat - Object is locked - skipped

C:\Documents and Settings\Luna\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - Object is locked - skipped

C:\Documents and Settings\Luna\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - Object is locked - skipped

C:\Documents and Settings\Luna\Local Settings\History\History.IE5\index.dat - Object is locked - skipped

C:\Documents and Settings\Luna\Local Settings\History\History.IE5\MSHist012006102220061023\index.dat - Object is locked - skipped

C:\Documents and Settings\Luna\Local Settings\Temp\~DF72A8.tmp - Object is locked - skipped

C:\Documents and Settings\Luna\Local Settings\Temp\~DF7830.tmp - Object is locked - skipped

C:\Documents and Settings\Luna\Local Settings\Temp\~DF92A2.tmp - Object is locked - skipped

C:\Documents and Settings\Luna\Local Settings\Temporary Internet Files\Content.IE5\index.dat - Object is locked - skipped

C:\Documents and Settings\Luna\My Documents\Unhide Files.doc - Object is locked - skipped

C:\Documents and Settings\Luna\NTUSER.DAT - Object is locked - skipped

C:\Documents and Settings\Luna\NTUSER.DAT.LOG - Object is locked -skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - Object is locked - skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - Object is locked - skipped

C:\Documents and Settings\NetworkService\NTUSER.DAT - Object is locked -skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG - Object is locked - skipped

C:\Program Files\HP\hpcoretech\hpcmerr.log - Object is locked - skipped

C:\System Volume Information\MountPointManagerRemoteDatabase - Object is locked - skipped

C:\System Volume Information\_restore{41C6D91E-FF0F-40A4-901A-8020E472EC09}\RP20\change.log - Object is locked - skipped

C:\WINDOWS\Debug\PASSWD.LOG - Object is locked - skipped

C:\WINDOWS\SchedLgU.Txt - Object is locked - skipped

C:\WINDOWS\SoftwareDistribution\EventCache\{E0B27811-840E-40F9-BF1F-120BEAE57B3A}.bin - Object is locked - skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log - Object is locked - skipped

C:\WINDOWS\Sti_Trace.log - Object is locked - skipped

C:\WINDOWS\system32\CatRoot2\edb.log - Object is locked - skipped

C:\WINDOWS\system32\CatRoot2\tmp.edb - Object is locked - skipped

C:\WINDOWS\system32\config\AppEvent.Evt - Object is locked -skipped

C:\WINDOWS\system32\config\default - Object is locked - skipped

C:\WINDOWS\system32\config\DEFAULT.LOG - Object is locked - skipped

C:\WINDOWS\system32\config\SAM - Object is locked - skipped

C:\WINDOWS\system32\config\SAM.LOG - Object is locked - skipped

C:\WINDOWS\system32\config\SecEvent.Evt - Object is locked - skipped

C:\WINDOWS\system32\config\SECURITY - Object is locked - skipped

C:\WINDOWS\system32\config\SECURITY.LOG - Object is locked - skipped

C:\WINDOWS\system32\config\software - Object is locked - skipped

C:\WINDOWS\system32\config\SOFTWARE.LOG - Object is locked - skipped

C:\WINDOWS\system32\config\SysEvent.Evt - Object is locked - skipped

C:\WINDOWS\system32\config\system - Object is locked - skipped

C:\WINDOWS\system32\config\SYSTEM.LOG - Object is locked - skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR - Object is locked - skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP - Object is locked - skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER - Object is locked - skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP - Object is locked - skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP - Object is locked - skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA - Object is locked - skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP - Object is locked - skipped

C:\WINDOWS\Temp\tmp00006fb7\tmp00000000 Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

H:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

H:\System Volume Information\_restore{41C6D91E-FF0F-40A4-901A-8020E472EC09}\RP20\change.log Object is locked skipped

Scan process completed.

3. Hijackthis log.
Logfile of HijackThis v1.99.1
Scan saved at 10:40:46 AM, on 22/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
H:\Program Files\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
H:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Softwin\BitDefender8\bdnagent.exe
H:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
H:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hijackthis\HijackThis.exe

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] H:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender8\bdmcon.exe"
O4 - HKLM\..\Run: [BDNewsAgent] "C:\Program Files\Softwin\BitDefender8\bdnagent.exe"
O4 - HKLM\..\Run: [HP Software Update] "H:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "H:\Program Files\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = H:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = H:\Program Files\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAV...oadManager.ocx
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - H:\Program Files\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

Once again, thank you so much for helping me

[Deckard]

Wow! I've never seen anything come back this clean on the first round of scanning. Let's run one more online scan just to be sure -- I'm fairly confident we got the bad guy. How is your computer now?

Perform an online scan with Internet Explorer with Panda ActiveScan.

1. Click on the "Scan your PC" button located at the bottom of the page. A popup window should appear -- make sure you allow it if you have a popup blocker.
2. Enter your e-mail address, country, and state and click Scan Now.
3. Your computer will download Panda's 8 megabyte ActiveX control at this point. Follow the on-screen directions if it asks you to install the ActiveX control.
4. Begin the scan by selecting My Computer. Note:
   • Please turn off the real time scanner of any existing antivirus program while performing the online scan.
   • Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
   • Click on See report then click Save report.
   • It is not necessary to remain online while it's doing the scan, but you will have to re-connect after it has finished to see the report.

Post that report with one more HijackThis log after it's finished.

[lana]

This is my scan report from Panda ActiveScan:
Incident Status Location

Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Luna\Cookies\luna@2o7[2].txt
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Luna\Cookies\luna@atdmt[2].txt
Spyware:Cookie/FastClick Not disinfected C:\Documents and Settings\Luna\Cookies\luna@fastclick[1].txt
Spyware:Cookie/Overture Not disinfected C:\Documents and Settings\Luna\Cookies\luna@perf.overture[1].txt
Potentially unwanted tool:Application/MyWebSearch Not disinfected C:\Documents and Settings\Luna\Local Settings\Temporary Internet Files\Content.IE5\01234567\Cdvd[1].exe[mgsSetp.ClipRex.exe]
Adware:Adware/SaveNow Not disinfected C:\Documents and Settings\Luna\Local Settings\Temporary Internet Files\Content.IE5\01234567\Cdvd[1].exe[Cliprex_WhenUSave_InstallerInst.exe]
Adware:Adware/Gmter Not disinfected C:\Documents and Settings\Luna\Local Settings\Temporary Internet Files\Content.IE5\01234567\popup[1].htm

And this is my hijackthis log file:
Logfile of HijackThis v1.99.1
Scan saved at 8:28:32 PM, on 22/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
H:\Program Files\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
H:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Softwin\BitDefender8\bdnagent.exe
H:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\svchost.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] H:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender8\bdmcon.exe"
O4 - HKLM\..\Run: [BDNewsAgent] "C:\Program Files\Softwin\BitDefender8\bdnagent.exe"
O4 - HKLM\..\Run: [HP Software Update] "H:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "H:\Program Files\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = H:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = H:\Program Files\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - H:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAV...oadManager.ocx
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - H:\Program Files\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

[Deckard]

Clear Cookies
Clear your IE cookies. Start>Settings>Control Panel>Internet Options>General. Under Temporary Internet Files, click on Delete Cookies. Then click Delete Files.


Well done, your logs are clean! Any more issues? If not, you should be good to go but we still have a few items we'd like to address.

Reset hidden/system files and folders

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Deselect the Show hidden files and folders option.
• Select the Hide file extensions for known types option.
• Select the Hide protected operating system files option.
• Click Yes to confirm and then click OK.

Reset System Restore

• Go to Start>Run, type SYSDM.CPL and press Enter.
• Select the System Restore tab.
• Check "Turn off System Restore on all drives" and click Apply.
• Now uncheck the same option and click OK.

Microsoft Updates
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by malware. Using Internet Explorer, please go to Microsoft's Windows Update and download all of the critical updates to help prevent possible re-infection.

Please ensure that you have already patched your system against these recent critical exploits:

• WMF exploit: KB912919
• VML exploit: KB925486

Enable Windows Auto Update:

• Go to Start>Run, type WUAUCPL.CPL and press Enter.
• Make sure "Keep my computer up to date" is checked.
• Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Update Java
You need to update your Java as it is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

1. Download the latest version of Java Runtime Environment (JRE) 5.0 Update 9.
2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
3. Click the "Download" button to the right.
4. Check the box that says: "Accept License Agreement".
5. The page will refresh.
6. Click on the link to download Windows Offline Installation with or without multi-language and save to your desktop.
7. Close any programs you may have running -- especially your web browser(s).
8. Go to Start→Control Panel double-click on Add/Remove Programs.
9. Check any item with Java Runtime Environment (JRE or J2SE) in the name.
10. Click the Remove or Change/Remove button.
11. Repeat as many times as necessary to remove each version of Java.
12. Reboot your computer once all Java components are removed.
13. Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.
14. After the reboot, go back into the Control Panel and double-click the Java icon.
15. Under Temporary Internet Files, click the Delete Files button.
16. There are three options in the window to clear the cache - Leave ALL three checked:
    • Downloaded Applets
    • Downloaded Applications
    • Other Files
17. Click OK on Delete Temporary Files Window. NOTE: This deletes ALL of the Downloaded Applications and Applets from the cache.
18. Click OK to leave the Java Control Panel.

Malware Prevention
This is a good time to set up protection against further attacks. You might want to read Tony Klein's "How Did I Get Infected In The First Place?". At the minimum, you need an antivirus that is continually updated, a good firewall, a spyware blocker such as Spyware Blaster, and a real time spyware program such as Spyware Guard to prevent spyware intrusions. I also recommend IE-Spyad, which places over 4,000 websites and domains in the IE Restricted list, thus helping prevent attempts to re-infect your system. All of these have no-strings-attached free versions available. However, be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use but often have malware in them.

Two more articles you may want to read at your leisure are "KRC Anti-Spyware Tutorial" and "Making Internet Explorer Safer".

The following is a list of free software we recommend:

Antivirus
AV software should be updated at least once a week for optimum protection. Here are some free AV programs available for personal use. NOTE: Do not install more than one AV program because they will conflict with each other. Only pick one.

• AOL Active Virus Shield (powered by Kaspersky Antivirus)
• BitDefender
• Avira PersonalEdition Classic
• Avast!
• AVG

Firewalls
A good firewall is the first-line of defense for your computer and will monitor incoming and outgoing traffic. NOTE: Microsoft's Firewall does not monitor outgoing traffic. If you are unfamiliar with how a firewall works, you can read "Understanding and Using Firewalls". Here are some free firewalls available for personal use:

• Sygate Personal Firewall
• ZoneAlarm
• Tiny Personal Firewall
• Sunbelt Kerio Personal Firewall
• Outpost Firewall PRO

Realtime Malware Prevention Tools
These programs actively watch your computer for possible malware-related changes and help prevent them. You can run more than one of these at a time.

• Spyware Guard
• Spybot Search & Destroy
• AdAware
• WinPatrol - with tutorial

Passive Malware Prevention Tools
These programs configure your computer to prevent known malware-related changes. You can have more than one of these at a time and they take up minimal resources.

• SpywareBlaster - Install & update SpywareBlaster with the latest definitions. After you have updated, click the button - enable protection for all unprotected items. Check regularly for updates.
• IE-Spyad - Extract to your desktop and double-click install.bat. Install options #2 and #4. IE-Spyad places more than 4,000 dubious domains in the IE Restricted list, which impairs attempts to infect your system. It prevents any downloads from the sites although you will still be able to connect to them. You can read more about it on it's homepage.
• MVPS Hosts File - extract and double-click the mvps.bat file. This will replace your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements, preventing your computer from connecting to those sites.
• McAfee SiteAdvisor - helps to warn you before you interact with a dangerous Web site. Works with both IE and Firefox.

Alternative Web Browsers
Using an alternative browser can help prevent malware from being installed without your knowledge, but may not work on all websites.

• Firefox
• Opera

Alternative Miscellaneous
Here are some alternatives that are worth looking into if you use their features:

• Trillian - an Instant Messenger client that speaks multiple IM services (AIM, Yahoo!, ICQ, MSN, etc.)
• Miranda-IM - another Instant Messenger client with multiple IM capabilities.
• Desktop Weather - A taskbar weather program that is free and resource light.

Please respond to this thread one more time so we can mark this thread as resolved.

[lana]

Thank you so much for your help
I love this forum
thns