Logan_dxer

Well, I make it clear as much as possible guys. It's quite difficult to describe.

Recently I found my computer's acting quite weird in connections.
First off, as the computer holds longer [ timing from the last reboot ], the connection gets DISCONNECTED virtually. ( Unable to login MSN, outlook express TCP/IP problem, ICQ fake connected problem ). This would continue for a short period only. Then it goes back to normal. Awhile later, that problematic interval comes along, just that longer.

When I browse webpage, I am fine at first [ from a fresh reboot ], when time goes on, I need to give a few refresh at each page. Then as time goes even longer, I need like to hold that F5 refresh button to get a single page to load. And most oftenly it ends up half-loaded with images gone as well.

It is much like this the graph :

| FINE | FINE | FINE | BAD | FINE | BAD | FINE | BAD | FINE | B A D | FINE | B A D | * GOTTA REBOOT SINCE EVERYTHING FAILS HERE *


I've no idea... would someone offer assistance? Please, I'm told people here are eager to help, I don't want to format again after a fresh format a week ago.

Additional notes :
I scanned my computer within days with the latest definition patch by Norton AntiVirus 2003.
I scanned my computer just now with the latest definition patch by Webroot Spysweeper 3.5
I have updated my windows security hole patch last week during my format.

=============================================
Here is the HIJACKTHIS log file :

Logfile of HijackThis v1.99.1
Scan saved at 下午 05:24:46, on 2005/4/27
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\RUNDLL32.EXE
C:\WINDOWS\System32\docx.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\Acrobat.exe
C:\Program Files\Windows Media Player\wmplayer.exe
D:\ICQ\Icq.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Lo\LOCALS~1\Temp\Rar$EX00.172\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: 收音機(&R) - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\fgiebar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunServices: [Windows TM] WinxSys.exe
O4 - HKLM\..\RunServices: [Microsoft Layer Service] OServices.exe
O4 - HKLM\..\RunServices: [Microsoft Update Emulator] docx.exe
O4 - HKLM\..\RunServices: [Layer Ndis System] winese.exe
O4 - HKLM\..\RunOnce: [Windows TM] WinxSys.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\RunOnce: [Windows TM] WinxSys.exe
O4 - HKCU\..\RunOnce: [ICQ] D:\ICQ\Icq.exe -trayboot
O8 - Extra context menu item: 使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: 全部使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_all.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java 主控台 - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - D:\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - D:\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: eBay - Homepage - {EF79EAC5-3452-4E02-B8BD-BA4C89F1AC7A} - C:\Program Files\IrfanView\Ebay\Ebay.htm
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1113584017967
O17 - HKLM\System\CCS\Services\Tcpip\..\{ECDF40D3-047D-4683-99AB-8DA7BDF98D7C}: NameServer = 137.189.192.3 137.189.196.3
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

jgvernonco

Greetings, and welcome to TSF!

When we're done cleaning off your system, i'd recommend that you install all the critical windows updates available from Microsoft, upto service pack 1. This will help to make your system more secure and prevent many 'problems' from reoccuring in the future.

===============

Let's look for, and delete, any program segments(prefetches) that might be present, and are associated with the 'problems' we're trying to remove from this system. To do this, let's:

1) Click "Start | Search", then search for each of these program's base name(s), in all files and folders:

docx.exe*

2) Then if any are found in the 'prefetch' folder, delete them.

Look closely, since the 'base' name will have a bunch of random numbers and letters attached to it.

===============

Go to Add/Remove programs and remove(uninstall) the following, if present:

Web Related

The above could appear anywhere within the entry. Be careful not to remove any personal or system software.

===============

Next, Open a command prompt by:

1. Clicking "Start", then "Run...".
2. Enter "cmd" (without the quotes).
3. Enter "services.msc" (without the quotes).

-

Now, locate and 'stop' the following services, if present:

Microsoft Update Emulator ... (docx.exe)

Look carefully, since the name of the service (above) can be anywhere in the entry; also be careful not to 'stop' any required system services.

===============

Run HiJackThis then:

1. Click "Config..."
2. Click "Misc Tools"
3. Click "Open Process manager"

-

Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:

C:\WINDOWS\System32\docx.exe

Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


O4 - HKLM\..\RunServices: [Windows TM] WinxSys.exe
O4 - HKLM\..\RunServices: [Microsoft Layer Service] OServices.exe
O4 - HKLM\..\RunServices: [Microsoft Update Emulator] docx.exe
O4 - HKLM\..\RunServices: [Layer Ndis System] winese.exe
O4 - HKLM\..\RunOnce: [Windows TM] WinxSys.exe
O4 - HKCU\..\RunOnce: [Windows TM] WinxSys.exe

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O17 - HKLM\System\CCS\Services\Tcpip\..\{ECDF40D3-047D-4683-99AB-8DA7BDF98D7C}: NameServer = 137.189.192.3 137.189.196.3
...(Verify that these ip addresses are for your isp's DNS Servers, if so, don't 'fix' these.)


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:

files...

C:\WINDOWS\System32\docx.exe

Search for...

WinxSys.exe
OServices.exe
docx.exe
winese.exe

...using "Start | Search...".

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them from "Safe Mode".

===============

Post back a new log, and let me know how everything goes.

__________________




Donations keep TSF moving forward. Please help.

http://www.myspace.com/speedbumpthecelt

Logan_dxer

Thanks, did what you said. Let's see now.







Logfile of HijackThis v1.99.1
Scan saved at 上午 12:14:33, on 2005/4/28
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\ctfmon.exe
D:\ICQ\Icq.exe
C:\Program Files\FlashGet\flashget.exe
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\Acrobat.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Lo\LOCALS~1\Temp\Rar$EX07.500\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - (no file)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: 收音機(&R) - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\fgiebar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunOnce: [InstallShieldSetup] C:\PROGRA~1\INSTAL~1\{3BE48~1\Setup.exe -rebootC:\PROGRA~1\INSTAL~1\{3BE48~1\reboot.ini -l0x9
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\RunOnce: [ICQ] D:\ICQ\Icq.exe -trayboot
O8 - Extra context menu item: 使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: 全部使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_all.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java 主控台 - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - D:\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - D:\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: eBay - Homepage - {EF79EAC5-3452-4E02-B8BD-BA4C89F1AC7A} - C:\Program Files\IrfanView\Ebay\Ebay.htm
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1113584017967
O17 - HKLM\System\CCS\Services\Tcpip\..\{ECDF40D3-047D-4683-99AB-8DA7BDF98D7C}: NameServer = 137.189.192.3 137.189.196.3
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

POADB

Before you do anything else, please create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Please download Ad-aware at http://www.lavasoftusa.com/ and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also go to http://www.lavasoftusa.com/software/...2cleaner.shtml to download the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to customize the settings in Ad-aware at http://www.greyknight17.com/spyware.htm#adaware for better scan results. Run the scan and fix everything that it finds.

Download and install Spybot S&D http://security.kolla.de/. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available.

Now click Mode menu and choose 'Advanced Mode'. Next click on Immunize to your left. Click the Immunize button (green cross) on top to Immunize your computer - you should do this each time there is an update. Now go to Tools->Resident and make sure that TeaTimer is checked. What this will do is monitor any system/registry changes and will ask you for permission to change any of these settings.

Now click on the 'Spybot-S&D' option on the top left to go back to the main screen. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the 'Fix Selected Problems' button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix http://majorgeeks.com/download4392.html and install it over the current Spybot installation.

Reboot into Safe Mode by hitting the F8 key until menu shows up. In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O4 - HKLM\..\RunOnce: [InstallShieldSetup] C:\PROGRA~1\INSTAL~1\{3BE48~1\Setup.exe -rebootC:\PROGRA~1\INSTAL~1\{3BE48~1\reboot.ini -l0x9
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

Reboot into Normal Mode run a new HijackThis scan. Save the log file and run KRC HijackThis Analyzer http://www.greyknight17.com/spy/KRC%...20Analyzer.zip in the same folder to get the result.txt log. Just post the contents of the result.txt file in your next reply.

Make sure to update Windows and Internet Explorer at http://v5.windowsupdate.microsoft.co....aspx?ln=en-us.

Please empty any Quarantine folder in your antivirus program and purge all recovery items in the Spybot program (if you use it) before running this tool.

Download the Mwav virus checker at http://www.mwti.net/antivirus/mwav.asp (Use Link 3)

1. Save it to a folder.
2. Reboot into Safe Mode.
3. Double click the Mwav.exe file. This is a stand alone tool and NOT just a virus checker......so it won't install anything.
4. Select all local drives, scan all files, and press SCAN. When it is completed, anything found will be displayed in the lower pane.
5. In the Virus Log Information Pane......
Left click and highlight all the information in the Lower pane --- Use &CTRL C &on your keyboard to copy everything found in the lower pane and save it to a notepad file

*Note* If prompted that a virus was found and you need to purchase the product to remove the malware, just close out the prompt and let it continue scanning. We are not going to use this to remove anything...but to ID the bad files.

Once you copy that to a Notepad file...highlight the text and copy it here.

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