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03-29-2005, 11:22 AM
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#1 (permalink) |
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Registered User
Join Date: Mar 2005
Posts: 2
OS: win2000
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help/windows 2000/microsoft word 2000
Please help me someone. I'll try to make this short, but give you all the info. I have a Dell Dimension 4100 running Windows 2000 Professional with Microsoft Office 2000 Prof. My problem started with Microsoft Word freezing after loading. I'm able to load the program and even load a file then word freezes. I have already updated & run these programs in normal and safe mode:
Norton Antivirus; Spybot; Adaware. (No virus and all adware removed). I've run CWShredder & have Spyware Blaster & Zone Alarm running. I've cleaned out my computer with CCleaner and it does not require defrag at this time. As far as Microsoft Word goes, it will run in safe mode and sometimes runs when I load it with the a/switch, but has also been freezing up when loaded on a/switch. I have renamed and deleted all NORMAL.DOT files. I have checked start-up folders in Word to remove files, but there were no files to remove. I have changed Word's registry Data key and Option key. I have run detect & repair in normal Word and in a/switch mode. I have run repair from add & remove programs. It still doesn't work. I was preparing to remove & reinstall when I decided to check for office updates. I updated Microsoft Office with suggested updates from Microsoft. I can't tell now what updates I loaded. Now my problem is my CPU usage stays at a steady 100%. Now I don't know if this happened before or after I updated my computer. I don't want to remove & reinstall Office 2000 until I can get my CPU usage down. Anybody please have any suggestions. Here's my log from Hijackthis if it helps. Logfile of HijackThis v1.99.1 Scan saved at 2:25:12 PM, on 3/29/2005 Platform: Windows 2000 SP4 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\winnt\System32\smss.exe C:\winnt\system32\winlogon.exe C:\winnt\system32\services.exe C:\winnt\system32\lsass.exe C:\winnt\system32\svchost.exe C:\winnt\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\WINNT\System32\CTsvcCDA.exe C:\WINNT\System32\svchost.exe C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE C:\winnt\system32\MSTask.exe C:\WINNT\system32\ZONELABS\vsmon.exe C:\winnt\Explorer.EXE C:\winnt\wanmpsvc.exe C:\winnt\system32\svchost.exe C:\winnt\system32\devldr32.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Canon\MultiPASS4\monitr32.exe C:\WINNT\system32\fxredir.exe C:\Program Files\Canon\MultiPASS4\MPTBox.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\Program Files\Logitech\MouseWare\system\em_exec.exe C:\Documents and Settings\Claire S. da Rosa\My Documents\hijack this\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe C:\Program Files\America Online 7.0\aoltray.exe C:\PROGRA~1\COMMON~1\AOL\111131~1\EE\AOLHOS~1.EXE C:\PROGRA~1\COMMON~1\AOL\111131~1\EE\AOLServiceHost.exe C:\Program Files\Logitech\Desktop Messenger\8876480\6.1.4.61-8876480L\Program\sprite6.exe C:\Program Files\Logitech\Desktop Messenger\8876480\6.1.4.61-8876480L\Program\sprite6.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\unzipped\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.0.1:87 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.1;www.direcwaysupport.com;localhost;<local> O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\DOCUME~1\CLAIRE~1.DAR\MYDOCU~1\HIJACK~1\SPYBOT~1\SDHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe O4 - HKLM\..\Run: [monitr32] C:\Program Files\Canon\MultiPASS4\monitr32.exe O4 - HKLM\..\Run: [fxredir] C:\WINNT\system32\fxredir.exe O4 - HKLM\..\Run: [MPTBox] C:\Program Files\Canon\MultiPASS4\MPTBox.exe O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1111319310\EE\AOLHostManager.exe O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Documents and Settings\Claire S. da Rosa\My Documents\hijack this\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe O4 - Global Startup: Start Stop PowerPlay.lnk.disabled O4 - Global Startup: RealDownload.lnk.disabled O4 - Global Startup: Exif Launcher.lnk.disabled O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra button: (no name) - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - (no file) (HKCU) O9 - Extra button: (no name) - {5B6AF055-3D22-4F2F-8E4F-888AB33D7FC0} - (no file) (HKCU) O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.truedoc.com/activex/tdserver.cab O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/12119/CTSUEng.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security2.norton.com/SSC/Shar...in/AvSniff.cab O16 - DPF: {33288993-5664-11D4-8B5B-00D0B73B3518} (ell Class) - http://aol.ea.com/downloads/games/common/ieell.cab O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/en...ach_core_1.cab O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) - http://www.installfromtheweb.com/install/iftwclix.cab O16 - DPF: {525A15D0-4938-11D4-94C7-0050DA20189B} - http://aol.ea.com/downloads/games/co...y/iesnoopy.cab O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemp...veSecurity.cab O16 - DPF: {76D90D08-EAB7-46D8-BF99-87445BF59E72} (SystemInfo Class) - http://directv.direcway.com/dwayready/dpcsysinfo.cab O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.dell.com/us/en/system...SysProfLcd.CAB O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab O16 - DPF: {91602283-B7B5-11D3-A32A-005004B0E00E} (DiscoverWhy Class) - http://216.132.173.29/CabFiles/dwInfo.cab O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/d...in/actxcab.cab O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole...rcadeRdxIE.cab O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cab O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security2.norton.com/SSC/Shar.../bin/cabsa.cab O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.communities.msn.com/contro...C/MsnPUpld.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft.com/downloads/outc.cab O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/12119/CTPID.cab O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\System32\CTsvcCDA.exe O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\winnt\System32\dmadmin.exe O23 - Service: MpService - Canon Inc - C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINNT\system32\ZONELABS\vsmon.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\winnt\wanmpsvc.exe I work at home transcribing videos for Discovery channel and need Microsoft Word up & running. Any help would be greatly appreciated. Thanks. Claire d. |
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03-29-2005, 06:45 PM
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#2 (permalink) |
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Manager, Microsoft Support
Join Date: Jan 2005
Location: Pennsylvania
Posts: 11,971
OS: 98SE/WinXP Home/WinXP Pro
Blog Entries: 1
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Hello and Welcome to TSF
This will be moved to the proper location so you will get faster response
__________________
 .jpg) Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! I Have Been Smoke-Free For 10 Months, you can quit too R.I.P. KITTY 
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04-01-2005, 06:37 AM
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#3 (permalink) | |
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Registered User
Join Date: Mar 2005
Posts: 2
OS: win2000
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Quote:
CD1018 |
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04-01-2005, 07:10 AM
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#4 (permalink) |
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Manager, Microsoft Support
Join Date: Jan 2005
Location: Pennsylvania
Posts: 11,971
OS: 98SE/WinXP Home/WinXP Pro
Blog Entries: 1
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One of the moderators will move it to the resolved forum. Thank you for taking the time to inform us of your progress.
And as always thank you for visiting TSF 
__________________
Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! I Have Been Smoke-Free For 10 Months, you can quit too R.I.P. KITTY
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