Need Help With About:Blank

claudiazec · 03-12-2005, 11:32 AM

My browser has been directed to the about:blank website and I've run the following:

1) Ad-Aware SE
2) Spybot S&D
3) Microsoft AntiSpyware
4) CWS Shredder
5) Trend Micro Virus Scan

I've temporarily changed my settings in internet explorer by unchecking "Enable third party browsers" so I'm not directed to "about:blank" anymore, but I think that my computer still has some items that need to be removed. I've also disabled system restore.

Please review my HijackThis Analyzer log (result.txt) and let me know what I need to do next. Thank you.

Log was analyzed using KRC HijackThis Analyzer - Updated on 3/2/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 2:20:28 PM, on 3/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Gateway Utilities\GWInkMonitor.exe
C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE
C:\WINNT\system32\appug.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE
C:\PROGRA~1\COMMON~1\AOL\110670~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\COMMON~1\AOL\110670~1\EE\AOLServiceHost.exe
C:\HJT\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {073A242E-83E7-B01E-A676-0D87874F7A00} - C:\WINNT\system32\apics32.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway Utilities\GWInkMonitor.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo 820 Series (Copy 1)] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE /P38 "EPSON Stylus Photo 820 Series (Copy 1)" /O6 "USB002" /M "Stylus Photo 820"
O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1106700315\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [appug.exe] C:\WINNT\system32\appug.exe
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE 1
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: ComcastHSI - {01EBC55E-DC22-4580-8A61-D31C7A227A3D} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {023DAA6A-AA38-4915-ABA4-D3EC6E17E71A} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: Help - {140A994F-4E92-44CF-A1F0-62C6B24781DD} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com...ll/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...67&clcid=0x409
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/ps.../axscanner.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...4/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1103324033140
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {AA6FEC4A-7243-4D5D-ADA9-64EE1156EE43} (Eyeball Chat Room Control) - http://imlive.com/chatsource/gVideoContol.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...21/mcgdmgr.cab
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) - http://www.nullsoft.com/nsv/embed/nsvplayx_vp6_aac.cab
O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe

End of KRC HijackThis Analyzer Log.
====================================================================

kworley517 · 03-12-2005, 11:50 AM

Hi and welcome to TSF.

I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem a.s.a.p

Please be patient with me during this time.

kworley517 · 03-12-2005, 04:29 PM

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

You mentioned in your post that you were experiencing seeing the "about:Blank" screen. If you reset your home page next time your run your browser, this should correct itself.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

C:\WINNT\system32\appug.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

180Solutions
WildTangent
WeatherBug

WildTangent - This is an online gaming package that is installed by a number of third party applications and even OEMs, ISPs and AIM. The games aspect of this is really rather cool. The being installed without you asking for it isn't cool at all. They collect information about you and your usage. We recommend uninstalling it.

WeatherBug - it's adware. If you didn't install this yourself, uninstall it. If you did install it yourself, you may keep it and ignore any fixes/deletions listed below.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {073A242E-83E7-B01E-A676-0D87874F7A00} - C:\WINNT\system32\apics32.dll
O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [appug.exe] C:\WINNT\system32\appug.exe
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE 1
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/p...r/axscanner.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB

Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\WINNT\system32\appug.exe
C:\WINNT\system32\apics32.dll

C:\PROGRA~1\AWS\WEATHE~1\
c:\program files\180solutions\
C:\Program Files\WildTangent\

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

03-12-2005, 11:32 AM	#1 (permalink)
claudiazec Registered User Join Date: Mar 2005 Posts: 1 OS: WindowsXP	Need Help With About:Blank My browser has been directed to the about:blank website and I've run the following: 1) Ad-Aware SE 2) Spybot S&D 3) Microsoft AntiSpyware 4) CWS Shredder 5) Trend Micro Virus Scan I've temporarily changed my settings in internet explorer by unchecking "Enable third party browsers" so I'm not directed to "about:blank" anymore, but I think that my computer still has some items that need to be removed. I've also disabled system restore. Please review my HijackThis Analyzer log (result.txt) and let me know what I need to do next. Thank you. Log was analyzed using KRC HijackThis Analyzer - Updated on 3/2/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 2:20:28 PM, on 3/12/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\Program Files\Gateway Utilities\GWInkMonitor.exe C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE C:\WINNT\system32\appug.exe C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE C:\PROGRA~1\COMMON~1\AOL\110670~1\EE\AOLHOS~1.EXE C:\PROGRA~1\COMMON~1\AOL\110670~1\EE\AOLServiceHost.exe C:\HJT\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast R3 - Default URLSearchHook is missing O2 - BHO: (no name) - {073A242E-83E7-B01E-A676-0D87874F7A00} - C:\WINNT\system32\apics32.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE O4 - HKLM\..\Run: [Gateway Ink Monitor] "C:\Program Files\Gateway Utilities\GWInkMonitor.exe" O4 - HKLM\..\Run: [EPSON Stylus Photo 820 Series (Copy 1)] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE /P38 "EPSON Stylus Photo 820 Series (Copy 1)" /O6 "USB002" /M "Stylus Photo 820" O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1106700315\EE\AOLHostManager.exe O4 - HKLM\..\Run: [appug.exe] C:\WINNT\system32\appug.exe O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE 1 O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file) O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file) O9 - Extra button: ComcastHSI - {01EBC55E-DC22-4580-8A61-D31C7A227A3D} - http://www.comcast.net (file missing) (HKCU) O9 - Extra button: Support - {023DAA6A-AA38-4915-ABA4-D3EC6E17E71A} - http://www.comcastsupport.com (file missing) (HKCU) O9 - Extra button: Help - {140A994F-4E92-44CF-A1F0-62C6B24781DD} - http://www.comcast.net/memberservices/ (file missing) (HKCU) O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU) O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com...ll/xscan60.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...67&clcid=0x409 O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/ps.../axscanner.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...4/mcinsctl.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1103324033140 O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB O16 - DPF: {AA6FEC4A-7243-4D5D-ADA9-64EE1156EE43} (Eyeball Chat Room Control) - http://imlive.com/chatsource/gVideoContol.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...21/mcgdmgr.cab O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) - http://www.nullsoft.com/nsv/embed/nsvplayx_vp6_aac.cab O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe End of KRC HijackThis Analyzer Log. ====================================================================

03-12-2005, 11:50 AM	#2 (permalink)
kworley517 Analyst, Security Team Join Date: Feb 2005 Location: South Florida Posts: 538 OS: XP Pro	Hi Claudiazec Hi and welcome to TSF. I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem a.s.a.p Please be patient with me during this time.

03-12-2005, 04:29 PM	#3 (permalink)
kworley517 Analyst, Security Team Join Date: Feb 2005 Location: South Florida Posts: 538 OS: XP Pro	Thanks for your patience... Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. You mentioned in your post that you were experiencing seeing the "about:Blank" screen. If you reset your home page next time your run your browser, this should correct itself. Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked. Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point. For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep). Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it): C:\WINNT\system32\appug.exe C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist: 180Solutions WildTangent WeatherBug WildTangent - This is an online gaming package that is installed by a number of third party applications and even OEMs, ISPs and AIM. The games aspect of this is really rather cool. The being installed without you asking for it isn't cool at all. They collect information about you and your usage. We recommend uninstalling it. WeatherBug - it's adware. If you didn't install this yourself, uninstall it. If you did install it yourself, you may keep it and ignore any fixes/deletions listed below. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): R3 - Default URLSearchHook is missing O2 - BHO: (no name) - {073A242E-83E7-B01E-A676-0D87874F7A00} - C:\WINNT\system32\apics32.dll O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain O4 - HKLM\..\Run: [appug.exe] C:\WINNT\system32\appug.exe O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE 1 O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU) O16 - DPF: ppctlcab - http://www.my-etrust.com/includes/pscanner/ppctlcab.CAB O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.my-etrust.com/includes/p...r/axscanner.cab O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist. C:\WINNT\system32\appug.exe C:\WINNT\system32\apics32.dll C:\PROGRA~1\AWS\WEATHE~1\ c:\program files\180solutions\ C:\Program Files\WildTangent\ Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.