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Old 01-28-2005, 05:29 PM   #1 (permalink)
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Slow computer

I recently switched internets from MSN dial-up to Comcast Broadband. After I installed it, it worked fine for a while. Then, the longer I stayed on the computer, it'd go slow. Not the internet, but loading my stuff, like bringing up my documents, or music. The only way I can get it run faster is if I restart my computer but then it does it again. I use Ad-Aware, Spybot Search and Destroy, AVG free, and Zonealarm. Any ideas on why this might be happening?

Last edited by Dazed Hybrid : 01-28-2005 at 05:32 PM.
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Old 01-28-2005, 07:30 PM   #2 (permalink)
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Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Double click on the program to run it.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. The result.txt file will open up in Notepad. Copy the whole result.txt log and post it in the forum. We do not need the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless.
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Old 01-28-2005, 07:47 PM   #3 (permalink)
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I forgot to mention, every so often, the messengers crash. [AIM and Msn Messenger]

===========================================================================================================================
Log was analyzed using HijackThis Analyzer - Updated on 12/17/04
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.0
Scan saved at 10:53:53 PM, on 1/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Documents and Settings\Owner\My Documents\Winamp\winampa.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Documents and Settings\Obscured Despair\My Documents\RandomPrograms\AIM\aim.exe
C:\PROGRA~1\MOZILL~1\firefox.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9022
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>;dav.calendar.msn.com
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O4 - HKLM\..\Run: [NAV CfgWiz] c:\PROGRA~1\NORTON~1\Cfgwiz.exe /R
O4 - HKLM\..\Run: [WinampAgent] C:\Documents and Settings\Owner\My Documents\Winamp\winampa.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKCU\..\Run: [AIM] C:\Documents and Settings\Obscured Despair\My Documents\RandomPrograms\AIM\aim.exe -cnetwait.odl
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: customize__IE.lnk = C:\hp\REGION\customizeIe.wsf
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: MsnFixer.lnk = ?
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Documents and Settings\Obscured Despair\My Documents\RandomPrograms\AIM\aim.exe
O9 - Extra button: Wallpaper - {c23dd370-cb79-11d2-898a-00c04f80a47f} - C:\Program Files\Internet Explorer\Toolbar\toolbar.hta
O9 - Extra 'Tools' menuitem: &Toolbar Wallpaper - {c23dd370-cb79-11d2-898a-00c04f80a47f} - C:\Program Files\Internet Explorer\Toolbar\toolbar.hta
O12 - Plugin for .png: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {665585FD-2068-4C5E-A6D3-53AC3270ECD4} (FileSharingCtrl Class) - http://appdirectory.messenger.msn.co...haringctrl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...tatsClient.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://rtc4.webresponse.one.microso.../TLIEFlash.CAB
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/pro...tor/WebSWK.cab
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://messenger.zone.msn.com/binary/ZAxRcMgr.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...reShowdown.cab
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe


End of HijackThis Analyzer Log.
===========================================================================================================================

Last edited by Dazed Hybrid : 01-28-2005 at 07:54 PM.
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Old 01-28-2005, 07:54 PM   #4 (permalink)
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Hmmmm.....nothing jumping out there.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

Let's use a program to scan for any trojans that may exist. Download TDS-3. Learn how to use it here. Make sure to update it after you installed it. You can get the manual updates here. When you launch the program, it will scan your memory for running processes. This will take less than 30 seconds. Next go to System Testing on the menu and choose Full System Scan. After that's finished, post the log file by selecting everything on the top pane (select from bottom to top). If any alarms are found, it will be listed in the bottom window. Please copy and paste that here also if it applies.
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Old 01-28-2005, 07:55 PM   #5 (permalink)
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Wait. Can you please check it again? I saved it wrong and accidently pulled up an old one.
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Old 01-28-2005, 08:09 PM   #6 (permalink)
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Still nothing jumping out.

If you are rid of MSN, do you still use this feature?

dav.calendar.msn.com


If not, then.....

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): [b]

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = ;127.0.0.1;<local>;dav.calendar.msn.com

Reboot and report back. I would still run those tools.
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Old 01-29-2005, 12:42 AM   #7 (permalink)
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Don't know if I did this right but here are the alarms TDS-3 gave me:

Scan Control Dumped @ 03:36:22 29-01-05
Suspicious Filename: Dual extensions
File: c:\documents and settings\obscured despair\my documents\my downloads\trillian-v0.74f.exe

Suspicious Filename: Dual extensions
File: c:\documents and settings\obscured despair\my documents\song\bsplayer100.812.exe

Suspicious Filename: Dual extensions
File: c:\documents and settings\owner\my documents\my downloads\trillian-v0.74d.exe

Suspicious Filename: Dual extensions
File: c:\hp\bin\python-2.2.1.exe

Positive identification (DLL): Adware.MiniBug (dll)
File: c:\program files\aws\weatherbug\minibugtransporter.dll

Suspicious Filename: Dual extensions
File: c:\program files\hewlett-packard\digital imaging\hpisinst\install.wse.exe

Positive identification (DLL): Adware.WinPage BHO (dll)
File: c:\program files\homepage\winpage.dll

Positive identification: RAT.Frsk
File: c:\recycler\s-1-5-21-1300003180-3168066103-3802400216-500\dc2.exe

Suspicious Filename: Dual extensions
File: c:\windows\bwunin-6.1.0.153.exe

Positive identification (embedded in file): DDoS.RAT.SpyBot 1.2as
File: c:\windows\backup\tb040129.dat

Positive identification (embedded in file): DDoS.RAT.SpyBot 1.2as
File: c:\windows\backup\tb040129.dat
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Old 01-29-2005, 05:27 AM   #8 (permalink)
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Download KillBox (http://www.greyknight17.com/spy/KillBox.exe). Run KillBox and check the box that says 'End Explorer Shell While Killing File'. Next click on 'Replace on Reboot' and check the box underneath that. For each of the following files below, check the box that says 'Unregister .dll Before Deleting' if it's not grayed out. Copy and paste each of the following into the top line (hitting the X button for each file - choose NO when it asks if you want to reboot until you get to the last file to delete):

c:\program files\homepage\winpage.dll
c:\recycler\s-1-5-21-1300003180-3168066103-3802400216-500\dc2.exe
c:\windows\backup\tb040129.dat

====

Any problems now?
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Old 01-29-2005, 04:03 PM   #9 (permalink)
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Well, so far it hasn't gone slow, but I haven't used it much. Though the drop down menus go kinda slow, like in wordpad, paint, MSN, AIM, ect.but thats not really annoying, and AIM keeps disconnecting me every 7 minutes. I've tried unistalling and reinstalling, but no luck.
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Old 01-29-2005, 04:24 PM   #10 (permalink)
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Do I see two antivirus programs running there? That's usually the cause of the slowdown. We recommend using AVG over Norton since it's free and more effective at catching the viruses/trojans.
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Old 01-29-2005, 04:35 PM   #11 (permalink)
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Norton doesn't work. That's why I got AVG. Everytime I log on it says a .dll is corrupted, that and we never bought it. Just used to show something to purchase it, but then it got replaced by the correpted file message. I can use it to scan stuff, like when I receive a file, norton scans it, but that's about it. It's probably useless since it never really got updated. I'll go delete it anyways. And on Zonealarm, how can I change the anti-virus protection from norton to AVG? Will it do it on its own?

Last edited by Dazed Hybrid : 01-29-2005 at 04:37 PM.
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Old 01-29-2005, 04:44 PM   #12 (permalink)
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OK, uninstall Norton in Safe Mode if it gives you trouble in normal mode.

ZoneAlarm should be able to detect AVG. I know some older versions don't detect it. It's not a really big deal though as long as you have AVG installed and updated requently.

See if the slowdown problem is fixed after that's done.
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Old 01-30-2005, 08:54 AM   #13 (permalink)
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Well, the slowdown problem seems to be fixed but AIM is still signing me out. Any ideas why it's happening? I thought maybe it was a corrupted file, so I unistalled and downloaded it again from the site and reinstalled, but it still signs me out. It says "Connection lost. Check your Internet connection."
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Old 01-30-2005, 09:01 AM   #14 (permalink)
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See if this tool helps:

Download WinsockFix and unzip it. Then double-click on it to run it.
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Old 01-30-2005, 11:49 AM   #15 (permalink)
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Nope. It still does it. I have a linked screenname and it first closes that, then a while later, it kicks me off.
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Old 01-30-2005, 12:02 PM   #16 (permalink)
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Do you still have internet connection when you get kicked off? Make sure also that your firewall program is not blocking it access. If you have a router, make sure to set the security settings to allow IM.
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Old 01-30-2005, 12:12 PM   #17 (permalink)
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Yep. It's only that program that gets disconnected. The firewall is set to allow it to work and I don't have a router. It started doing it recently. Like 2-3 days ago. I thought maybe it was a trojan so I scanned the computer with AVG and housecall, and nothing. Then I ran ad-aware and spybot, but it only finds cookies.
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