unexplained CPU usage high, computer slow

amandajsmom · 01-20-2005, 02:22 PM

Hi there,
I've noticed after an hour or two of using my work computer, the CPU usage goes up. I looked at the task manager and don't see anything 'big' eating up the usage. I'm running Win XP Pro (off a server), and have Symantec Antivirus 9.0 . ExpressClick Yes was installed by our contracted IT guy to fix an Outlook problem. We recently defragged the computer, that did not change the problem. I ran Spybot S&D, Adaware SE, (got some DSO exploits) and ran a housecall scan (nothing detected there).

Here is my HJT log:
Logfile of HijackThis v1.99.0
Scan saved at 3

28 PM, on 1/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LMSXXD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\Express ClickYes\ClickYes.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [LMSXXD] LMSXXD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKCU\..\Run: [Express ClickYes] C:\Program Files\Express ClickYes\ClickYes.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1093379514329
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {BE5431D2-0F30-11D4-89D9-00C04F509C0A} - http://www.stamps.com/download/us/ca...ile=stamps.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = carverengr.com
O17 - HKLM\Software\..\Telephony: DomainName = carverengr.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = carverengr.com
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

and the analyzer log:
===========================================================================================================================
Log was analyzed using HijackThis Analyzer - Updated on 1/7/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.0
Scan saved at 3

28 PM, on 1/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\system32\LMSXXD.exe
C:\Program Files\Express ClickYes\ClickYes.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
O4 - HKLM\..\Run: [LMSXXD] LMSXXD.exe
O4 - HKCU\..\Run: [Express ClickYes] C:\Program Files\Express ClickYes\ClickYes.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1093379514329
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {BE5431D2-0F30-11D4-89D9-00C04F509C0A} - http://www.stamps.com/download/us/ca...ile=stamps.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = carverengr.com
O17 - HKLM\Software\..\Telephony: DomainName = carverengr.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = carverengr.com

End of HijackThis Analyzer Log.

Anything I can clean off this machine?? thanks!!

CTSNKY · 01-20-2005, 02:30 PM

Hmmmm....nothing jumping out there......

Let's use a program to scan for any trojans that may exist. Download TDS-3. Learn how to use it here. Make sure to update it after you installed it. You can get the manual updates here. When you launch the program, it will scan your memory for running processes. This will take less than 30 seconds. Next go to System Testing on the menu and choose Full System Scan. After that's finished, post the log file by selecting everything on the top pane (select from bottom to top). If any alarms are found, it will be listed in the bottom window. Please copy and paste that here also if it applies.

01-20-2005, 02:22 PM	#1 (permalink)
amandajsmom Registered User Join Date: Jan 2005 Posts: 1 OS: Windows XP professional	unexplained CPU usage high, computer slow Hi there, I've noticed after an hour or two of using my work computer, the CPU usage goes up. I looked at the task manager and don't see anything 'big' eating up the usage. I'm running Win XP Pro (off a server), and have Symantec Antivirus 9.0 . ExpressClick Yes was installed by our contracted IT guy to fix an Outlook problem. We recently defragged the computer, that did not change the problem. I ran Spybot S&D, Adaware SE, (got some DSO exploits) and ran a housecall scan (nothing detected there). Here is my HJT log: Logfile of HijackThis v1.99.0 Scan saved at 328 PM, on 1/20/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Symantec AntiVirus\SavRoam.exe C:\WINDOWS\System32\tcpsvcs.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\LMSXXD.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~2\VPTray.exe C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe C:\Program Files\Express ClickYes\ClickYes.exe C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe C:\Program Files\Microsoft Office\Office10\msoffice.exe C:\WINDOWS\system32\wuauclt.exe C:\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe O4 - HKLM\..\Run: [LMSXXD] LMSXXD.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe O4 - HKCU\..\Run: [Express ClickYes] C:\Program Files\Express ClickYes\ClickYes.exe O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1093379514329 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O16 - DPF: {BE5431D2-0F30-11D4-89D9-00C04F509C0A} - http://www.stamps.com/download/us/ca...ile=stamps.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = carverengr.com O17 - HKLM\Software\..\Telephony: DomainName = carverengr.com O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = carverengr.com O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe and the analyzer log: =========================================================================================================================== Log was analyzed using HijackThis Analyzer - Updated on 1/7/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Symantec AntiVirus\SavRoam.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~2\VPTray.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.0 Scan saved at 328 PM, on 1/20/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\system32\LMSXXD.exe C:\Program Files\Express ClickYes\ClickYes.exe C:\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/ O4 - HKLM\..\Run: [LMSXXD] LMSXXD.exe O4 - HKCU\..\Run: [Express ClickYes] C:\Program Files\Express ClickYes\ClickYes.exe O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1093379514329 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O16 - DPF: {BE5431D2-0F30-11D4-89D9-00C04F509C0A} - http://www.stamps.com/download/us/ca...ile=stamps.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = carverengr.com O17 - HKLM\Software\..\Telephony: DomainName = carverengr.com O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = carverengr.com End of HijackThis Analyzer Log. Anything I can clean off this machine?? thanks!!

01-20-2005, 02:30 PM	#2 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Hmmmm....nothing jumping out there...... Let's use a program to scan for any trojans that may exist. Download TDS-3. Learn how to use it here. Make sure to update it after you installed it. You can get the manual updates here. When you launch the program, it will scan your memory for running processes. This will take less than 30 seconds. Next go to System Testing on the menu and choose Full System Scan. After that's finished, post the log file by selecting everything on the top pane (select from bottom to top). If any alarms are found, it will be listed in the bottom window. Please copy and paste that here also if it applies. __________________ GO BIG BLUE!!