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to Tech Support Forum home to more then 136,000 problems solved. Issues
have included: Spyware, Malware, Virus Issues, Windows, Microsoft,
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problem solved is as easy as: 1. Registering for a free account 2. Asking your question 3. Receiving an answer Registered members: * See fewer ads. * And much more..
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| Want to know how to post a question? click here | Having problems with spyware and pop-ups? First Steps |
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| HijackThis Log Help Get Rid Of Malware With Help From Our Analysts. Follow the "First Steps" link at the top right of each page before posting for help. |
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#2 (permalink) |
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Assistant Manager, Microsoft Support
Join Date: Jul 2002
Location: Knoxville, TN or Austin, TX depending
Posts: 6,128
OS: WinXP Pro SP2 and Slackware 10.1
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Download and run HijackThis save a log and copy/paste the whole thing back here. Chances are you have a simple browser hijack which can be taken care of relatively easily, but often programs like adaware, and spybot s&d won't catch it. Do not fix anything unless instructed to do so by one of our security experts as some of the entries hijackthis finds are legitimate and in fact sometimes neccessary.
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#3 (permalink) |
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Knower of all that is MS
Join Date: Aug 2004
Posts: 10,755
OS: (multiple machines) 95, 98, 2K & XP Home & Pro
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The "official" speech.....
Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Double click on the program to run it. 1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'. 2. If you don't get the intro screen, just hit Scan and then click on Save log. 3. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. The result.txt file will open up in Notepad. Copy the whole result.txt log and post it in the forum. We do not need the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless.
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