mrjonyb

Please help me with this problem. I have run HiJackThis and below is my log. I can not seem to get rid of these problems....they keep coming back. Please let me know if you have a solution to this. Thank you.

John

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R3 - URLSearchHook: (no name) - {CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - C:\Program Files\SurfSideKick 2\SskBho.dll
O2 - BHO: (no name) - {25F7FA20-3FC3-11D7-B487-00D05990014C} - C:\WINDOWS\System32\mseggo.gif
O2 - BHO: CUrlCliObj Object - {94927A13-4AAA-476A-989D-392456427688} - C:\WINDOWS\System32\msjfbl.dll
O2 - BHO: (no name) - {CC916B4B-BE44-4026-A19D-8C74BBD23361} - C:\WINDOWS\System32\msfaol.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINDOWS\System32\msnkmi.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 7.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [SurfSideKick 2] C:\Program Files\SurfSideKick 2\Ssk.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msedpb.exe
O4 - HKCU\..\Run: [SurfSideKick 2] C:\Program Files\SurfSideKick 2\Ssk.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusear...?p=ZHxdm049XXUS
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocach...etup1.0.0.8.cab
O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernetwork.com/surferplugin.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...b?1094654998047
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = shmc.local
O17 - HKLM\Software\..\Telephony: DomainName = shmc.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = shmc.local
O18 - Filter: text/html - {CC905FF6-B553-496C-9DFA-CFF65ADCD0FC} - C:\WINDOWS\System32\msehek.dll

greyknight17

Where's the rest of your log? We need the WHOLE log including the headers. Please post the complete log next time.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

SurfSideKick
MyWebSearch

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R3 - URLSearchHook: (no name) - {CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - C:\Program Files\SurfSideKick 2\SskBho.dll
O2 - BHO: (no name) - {25F7FA20-3FC3-11D7-B487-00D05990014C} - C:\WINDOWS\System32\mseggo.gif
O2 - BHO: CUrlCliObj Object - {94927A13-4AAA-476A-989D-392456427688} - C:\WINDOWS\System32\msjfbl.dll
O2 - BHO: (no name) - {CC916B4B-BE44-4026-A19D-8C74BBD23361} - C:\WINDOWS\System32\msfaol.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINDOWS\System32\msnkmi.dll
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [SurfSideKick 2] C:\Program Files\SurfSideKick 2\Ssk.exe
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msedpb.exe
O4 - HKCU\..\Run: [SurfSideKick 2] C:\Program Files\SurfSideKick 2\Ssk.exe
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusear...?p=ZHxdm049XXUS
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocach...etup1.0.0.8.cab
O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernetwork.com/surferplugin.ocx
O18 - Filter: text/html - {CC905FF6-B553-496C-9DFA-CFF65ADCD0FC} - C:\WINDOWS\System32\msehek.dll

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\Program Files\SurfSideKick 2\
C:\WINDOWS\System32\mseggo.gif
C:\WINDOWS\System32\msjfbl.dll
C:\WINDOWS\System32\msfaol.dll
C:\WINDOWS\System32\msnkmi.dll
C:\WINDOWS\System32\msedpb.exe
C:\Program Files\MyWebSearch\
C:\WINDOWS\System32\msehek.dll

Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean.

To help prevent future spyware installations/infections, please read the Anti-Spyware Section and use the tools provided.

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Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it.

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