sylbaxt

Dear Ried,

My computer is having a hard time doing certain functions, such as starting up. My normal anti-virus scans are not showing anything. I ran a Hijack This report, and I was wondering if you would have a look at it. I won't post it until you've given the okay.

Sylvia Baxter

Katana

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly :D

I apologize for the delay in responding, but as you can probably see the forums are quite busy.
Unfortunately there are far more people needing help than there are helpers.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe

----------------------------------------------------------------------------------------


If you still require help please post a fresh HJT log



Installed Programs

Please could you give me a list of the programs that are installed.

• Start HijackThis
• Click on the Misc Tools button
• Click on the Open Uninstall Manager button.

You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.

__________________

sylbaxt

Dear Katana,

Thank you for coming to my rescue. My computer is getting worse every day, and I completely depend on it for my work. I thought no one answered because I had posted incorrectly (someone wrote and told me I had, but don't worry about that). Anyway, below is the information you asked me for to start. I'm excited to get help.

Regards,

Sylvia


1-Click Answers
Add or Remove Adobe Creative Suite 3 Design Standard
Adobe Acrobat 8.1.2 Professional
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe AIR
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge 1.0
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe BridgeTalk Plugin CS3
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Common File Installer
Adobe Creative Suite 2
Adobe Creative Suite 3 Design Standard
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Extension Manager CS3
Adobe Extension Manager CS3
Adobe Flash CS3
Adobe Flash CS3 Professional
Adobe Flash Player ActiveX
Adobe Flash Video Encoder
Adobe Fonts All
Adobe Help Center 1.0
Adobe Help Viewer CS3
Adobe Illustrator CS3
Adobe InDesign CS3
Adobe InDesign CS3 Icon Handler
Adobe Linguistics CS3
Adobe MotionPicture Color Files
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Setup
Adobe Setup
Adobe Setup
Adobe Setup
Adobe Shockwave Player 11
Adobe SING CS3
Adobe Stock Photos 1.0
Adobe Stock Photos CS3
Adobe SVG Viewer 3.0
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe Version Cue CS3 Server {ko_KR}
Adobe WAS CS3
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
AHV content for Acrobat and Flash
ALPS Touch Pad Driver
Amazon MP3 Downloader 1.0.3
Answers.com Toolbar
Apple Mobile Device Support
Apple Software Update
Articulate Engage
Audible Download Manager
AVS Audio CD Grabber version 4.1
AVS Audio Editor version 4.1
AVS DVDMenu Editor 1.2.1.19
AVS TV Box 1.5.1
AVS Video Capture 2.1.1.103
AVS Video Editor 3.5
AVS Video to GO
AVS4YOU Software Navigator 1.2
BlackBerry Desktop Software 4.2.2
BlackBerry Desktop Software 4.2.2
Bonjour
Broadcom Gigabit Integrated Controller
CoffeeCup Direct FTP
Compatibility Pack for the 2007 Office system
Conexant HDA D110 MDC V.92 Modem
Cross-References*1.0 Reader
CuteFTP 8 Home
David Blatner's InDesign Tips 1.0
del.icio.us Buttons for Internet Explorer
Dell Mobile Broadband Card Utility
Dell ResourceCD
Dell Wireless WLAN Card
DivX Content Uploader
DivX Web Player
Doomi
Doomi
File, Print FedEx Kinko's
flickr
flickr
FLV Player 2.0, build 24
Freecorder Toolbar
Freecorder Toolbar 3.01 Application
GdiplusUpgrade
GoBoingo!
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
HP Document Viewer 5.3
HP Image Zone 5.3
HP Imaging Device Functions 5.3
HP Scanjet 4800 series
HP Solution Center & Imaging Support Tools 5.3
HP Update
ImTOO YouTube Video Converter
Inspiration 8
Intel(R) Graphics Media Accelerator Driver
iTunes
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) SE Runtime Environment 6 Update 1
jigsawlite
Kaspersky Online Scanner
Kidspiration Trial
Last.fm 1.1.3.0
Lectora Professional Publishing Suite
Lexmark Printer Software Uninstall
Macromedia Dreamweaver 8
Macromedia Extension Manager
Maxtor Manager
Maxtor Manager
McAfee SiteAdvisor
McAfee VirusScan Enterprise
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Modem Helper
Mozilla Firefox (2.0.0.15)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 6.0 Parser
NetBook
NetBook Application
NickelodeonPuzzle
NickelodeonPuzzle
NLVM v2.0 - English
Norton Security Scan
OZ776 SCR CardBus Windows Driver
Page Control 2.0
Panda ActiveScan 2.0
Password Keeepr
Password Keeper
PDF Settings
PDF Snake Version 4.03
Pervasive.SQL Workgroup v8.10
Picasa 2
Poser 7.0.2
puzzle.watype.net/jigsawlite
QlipBoard 1.5.2287
Quark Print Collection
QuarkXPress 7.31
QuickTime
RealeWriter 3.2
Replay Converter 2.8
Replay Media Catcher
Replay Media Catcher
Rhapsody Player Engine
RichFLV
RichFLV
Roxio Easy Media Creator 7 Basic Edition
Roxio Media Manager
Safari
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913433)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
SigmaTel Audio
Sign-In-Out Client
Sign-In-Out Client (C:\Program Files\Sign-In-Out Client\)
Silo 2.0.6
Sony Digital Voice Editor 2
SpywareBlaster 4.1
STI cwScript Control
STIrc
STIrcUpdate
Stylus Studio 2008 XML Home Release 2
Suite Specific
Swift 3D v5.00
TomTom HOME
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908521)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920342)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Victoria 4.2 Base
Victoria 4.2 Base DAZ Studio Content
Victoria 4.2 Morphs++
Victoria 4.2 Morphs++ DAZ Studio Content
VideoLAN VLC media player 0.8.6d
VIDEOzilla v2.5
Virtual Earth 3D (Beta)
Web Site Downloader
WinAce Archiver
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887816
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
WinZip 11.1
WinZip Self-Extractor
WordWeb
YouTube Widget
YouTube Widget
ZipItFast Pro 3.01 - A Free, Fast All in One Archive Utility!
Zoom

Katana

Malwarebytes' Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please follow these steps to remove older version Java components and update.

Updating Java:
Download the latest version of Java Runtime Environment (JRE) 6u7
http://java.sun.com/javase/downloads/index.jsp
Scroll down to where it says "The Java Runtime Environment (JRE) 6 update 7 allows end-users to run Java applications".
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement".
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check for any item with Java Runtime Environment (JRE or J2SE) in the name.

• J2SE Runtime Environment 5.0 Update 6
  Java(TM) 6 Update 2
  Java(TM) 6 Update 3
  Java(TM) 6 Update 5
  Java(TM) SE Runtime Environment 6 Update 1

Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java version.

Reboot your computer once all Java components are removed.
Then from your desktop double-click on the download to install the newest version.

__________________

sylbaxt

Dear Katana,

Here is my scan. Now I will follow the rest of your directions about Java. Thank you.

Sylvia

Malwarebytes' Anti-Malware 1.23
Database version: 990
Windows 5.1.2600 Service Pack 2

1:10:10 PM 2008-07-25
mbam-log-7-25-2008 (13-10-10).txt

Scan type: Full Scan (C:\|F:\|)
Objects scanned: 476567
Time elapsed: 5 hour(s), 20 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b} (Adware.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c3bcc488-1ae7-11d4-ab82-0010a4ec2338} (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\pcsd.dll (Rogue.PCAntispyware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\ContextMenuHandlers\pcsd.dll (Rogue.PCAntispyware) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\PC-Cleaner (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\PC-Cleaner (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{0e1230f8-ea50-42a9-983c-d22abc2eeb4c} (Fake.Dropped.Malware) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Start Menu\Programs\PC-Cleaner (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
C:\Documents and Settings\sbaxter4\Application Data\PC-Cleaner (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\All Users\Start Menu\Programs\PC-Cleaner\Register PC-Cleaner.lnk (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\PC-Cleaner\Start PC-Cleaner.lnk (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\PC-Cleaner\Uninstall PC-Cleaner.lnk (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
C:\Documents and Settings\sbaxter4\Application Data\PC-Cleaner\log.dat (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
C:\Documents and Settings\sbaxter4\Application Data\PC-Cleaner\settings.dat (Rogue.PC-Cleaner) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\clkcnt.txt (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\sbaxter4\Local Settings\Temp\bng4.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

Katana

Things should be starting to get better now, but let's make sure nothing is lurking



Download and Run ComboFix (by sUBs)
Please visit this webpage for instructions for downloading and running ComboFix:

Bleeping Computer ComboFix Tutorial

Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper




Kaspersky Online Scanner .
Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
NOTE:- This scan is best done from IE (Internet Explorer)
NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin
Go Here http://www.kaspersky.com/kos/eng/par...avwebscan.html

Read the Requirements and limitations before you click Accept.
Allow the ActiveX download if necessary and let the database download.
Once the database has downloaded, click My Computer in the left pane
Now go and put the kettle on !
When the scan has completed, click Save Report As...
Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.


**Note**

To optimize scanning time and produce a more sensible report for review:

• Close any open programs.
• Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

__________________

sylbaxt

Dear Katana,

My computer is working terribly. For example, when I asked for a scan report from Kaspersky, the top of the popup box appeared and the rest of the box never showed up! Finally I was able to click out of that box and try again. The second time I was able to save the report. Then, when I came to your site to post, when I used the vertical scroll bar the page messed up and just gave me repeating lines and other nonsense. When I called up the Windows Task Manager it straightened it out some, but there are a whole lot of images that I am just getting white squares with red x's inside of. However, I have done the three scans you asked for, and here is the first one. Also, I am having trouble posting. First I got a message that I had too many words, then I was told I had too many images (and I didn't have any). I will try again on a new post.

Regards, Sylvia

Katana

If you are having trouble posting the logs, then attach them to your post

__________________

sylbaxt

Thanks Katana,

I have tried over and over to both post the logs or attach them, but the site keeps crashing. I decided to wait a little while because I was wasting too much time. I'll try again now.

Sylvia

sylbaxt

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:12, on 2008-07-28
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\PDF Snake\PDFSnake\PDFSnake\PDFSnakeHotFolder.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\SiteAdvisor\6261\SAService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\McAfee\Common Framework\UpdaterUI.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Boingo\GoBoingo\GoBoingo.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\explorer.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\msagent\AgentSvr.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.jefferson.k12.ky.us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre1.dll
R3 - URLSearchHook: Answers.com Toolbar - {6341761b-babe-406d-b0d6-8d99b81c2ee5} - C:\Program Files\Answers.com\tbAnsw.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre1.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - (no file)
O2 - BHO: Answers.com Toolbar - {6341761b-babe-406d-b0d6-8d99b81c2ee5} - C:\Program Files\Answers.com\tbAnsw.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: del.icio.us Toolbar Helper - {7AA07AE6-01EF-44EC-93CA-9D7CD41CCDB6} - C:\Program Files\Delicious Buttons\dlcsIE.dll
O2 - BHO: File Print FedEx Kinko's - {9566395F-43D2-4c64-B525-B501FFA276E2} - mscoree.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre1.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O3 - Toolbar: File Print FedEx Kinko's - {9566395f-43d2-4c64-b525-b501ffa276e2} - mscoree.dll (file missing)
O3 - Toolbar: del.icio.us - {981FE6A8-260C-4930-960F-C3BC82746CB0} - C:\Program Files\Delicious Buttons\dlcsIE.dll
O3 - Toolbar: Answers.com Toolbar - {6341761b-babe-406d-b0d6-8d99b81c2ee5} - C:\Program Files\Answers.com\tbAnsw.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Version Cue CS2] "C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [SiteAdvisor] "C:\Program Files\SiteAdvisor\6261\SiteAdv.exe"
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [GoBoingo] C:\Program Files\Boingo\GoBoingo\GoBoingo.lnk
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [QlipBoard] "C:\Program Files\QlipMedia\QlipBoard 1.5.2287\QlipBoard.exe" startup
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - Global Startup: 1-Click Answers.lnk = C:\Program Files\1-Click Answers\answers.exe
O8 - Extra context menu item: Answers... - file://C:\Program Files\1-Click Answers\Html\atiemenu.htm
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download with ImTOO YouTube Video Converter - C:\Program Files\ImTOO\YouTube Video Converter\upod_link.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Flash Decompiler SWF Capture tool - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - C:\Program Files\Eltima Software\Flash Decompiler Trillix\saveflash\iebt.dll (file missing)
O9 - Extra 'Tools' menuitem: Flash Decompiler SWF Capture tool menu - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - C:\Program Files\Eltima Software\Flash Decompiler Trillix\saveflash\iebt.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Backflip - {FACE8C28-E524-11D3-8CCD-0050DA18E436} - C:\WINDOWS\system32\bckflp03.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.jefferson.k12.ky.us
O15 - Trusted Zone: http://christianmusic.about.com
O15 - Trusted Zone: http://www.contentparadise.com
O15 - Trusted Zone: *.lvshost.com
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/actives.../as2stubie.cab
O16 - DPF: {3B0EA9E6-7003-4B38-B398-9B1B6DF439C5} - http://download1.answers.com/pub/AnswersSetup.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1203694478671
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O16 - DPF: {FACE8C27-E524-11D3-8CCD-0050DA18E436} (&Backflip Buddy) - http://www.backflip.com/bin/backflip03.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = jefferson.ketsds.net
O17 - HKLM\Software\..\Telephony: DomainName = jefferson.ketsds.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = jefferson.ketsds.net
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = jefferson.ketsds.net
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Adobe Systems Incorporated - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Flash Media Server (FMS) (FMS) - Unknown owner - C:\Program Files\Adobe\Flash Media Server 3\FMSMaster.exe (file missing)
O23 - Service: Flash Media Administration Server (FMSAdmin) - Unknown owner - C:\Program Files\Adobe\Flash Media Server 3\FMSAdmin.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: InstallShield Licensing Service - Macrovision - C:\Program Files\Common Files\InstallShield Shared\Service\InstallShield Licensing Service.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - McAfee, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: PDF Snake Hot Folders - Rennie Glen Software LLC - C:\Program Files\PDF Snake\PDFSnake\PDFSnake\PDFSnakeHotFolder.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6261\SAService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 16743 bytes

Okay, here's everything. Please let me know what I had and if you have any idea why I'm still having so much trouble. Thanks so much. Sylvia

Attached Files

log072708.txt (93.9 KB, 1 views)

Katana

There is nothing showing in your logs that would be causing you so much trouble

Please see if you can get a log from this scan


Eset NOD32 Online AntiVirus

Run Eset NOD32 Online AntiVirus
http://www.eset.eu/online-scanner
Note: You will need to use Internet Explorer for this scan.

• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Disable your current Antivirus software. You can usually do this with its Notfication Tray icon near the clock.
• Click Start
• Make sure that the option "Remove found threats" is Un-checked, and the option "Scan unwanted applications" is checked
• Click Scan
• Wait for the scan to finish
• Re-enable your Anvirisus software.
• A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.

__________________

sylbaxt

Dear Katana,

Below is the ESET Scan you asked for. The main problem I'm having seems to be with Internet Explorer. Items on the Explorer bar are misplaced, disappearing and reappearing, and on the web page itself items often do not appear until I move my mouse cursor over them. Isn't this weird? Do computers just wear out? I have been using it prob