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#1 (permalink) |
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Registered User
Join Date: Jun 2008
Posts: 2
OS: Windows XP Professional SP2
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Hello Tech Support Forums,
ever since my sister installed a spyware program called "IE Antivirus 3.3" in our pc, i was unable to do anything. Task Manager wont show, McAfee wont show, Command Prompt doesnt appear to work, Add/Remove programs wont remove IE Antivirus 3.3, Can't shut down pc ![]() AND Windows Explorer and Internet Explorer would stop working after a moment and a system error message would pop up, stating that i have to download spyware protection. i was finally able to download Spyware Doctor Starter Edition and it appeared to remove the spyware program, and i regained access to most of my pc again ![]() However, Windows Explorer and Internet Explorer are still hijacked and that system error message continues to pop up whenever i start browsing. ![]() I tried many other strategies but i couldnt resolve such a problem Maybe you guys could help me, here's my HijackThis log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:11:01 PM, on 6/17/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16674) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\brsvc01a.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\brss01a.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\system32\Brmfrmps.exe C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\program files\common files\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\Program Files\McAfee\MPF\MPFSrv.exe c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\PnkBstrA.exe C:\Program Files\Spyware Doctor\pctsAuxs.exe C:\PROGRA~1\McAfee.com\Agent\mcagent.exe C:\Program Files\Analog Devices\Core\smax4pnp.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\Microsoft IntelliPoint\ipoint.exe C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe C:\Program Files\Brother\ControlCenter2\brctrcen.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\Program Files\Spyware Doctor\pctsTray.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Program Files\DNA\btdna.exe C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE C:\Program Files\Dell Support Center\bin\sprtsvc.exe c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Viewpoint\Common\ViewpointService.exe C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe C:\Program Files\palmOne\HOTSYNC.EXE C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Spyware Doctor\pctsSvc.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\Spyware Doctor\pctsGui.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\WINDOWS\system32\wbem\wmiprvse.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=60497 R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll O2 - BHO: BhoApp Class - {BBEEBE4F-3EDA-40F4-A0AB-87593EE49C56} - C:\WINDOWS\system32\tupdfan.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe" O4 - HKLM\..\Run: [TDrive] subst t: f:\swtools O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe" O4 - HKCU\..\Run: [ThePrivacyGuard] "C:\PROGRA~1\THEPRI~1\THEPRI~1.EXE" /startup O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user') O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/...x/qtplugin.cab O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.6.108.cab O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1177427570906 O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab O16 - DPF: {84B7AC1D-9AD1-474F-B6B0-FE1641DBFDFA} (ScanFile.FileScan) - http://contentpurity.net/xp/ScanFile.CAB O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://longsdrugs.digitalcameradevel...loadClient.cab O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/.../installer.exe O17 - HKLM\System\CCS\Services\Tcpip\..\{45433795-2D32-4AC0-9D12-9E71229D7C4D}: NameServer = 68.87.76.178,68.87.78.130 O17 - HKLM\System\CS1\Services\Tcpip\..\{45433795-2D32-4AC0-9D12-9E71229D7C4D}: NameServer = 68.87.76.178,68.87.78.130 O17 - HKLM\System\CS2\Services\Tcpip\..\{45433795-2D32-4AC0-9D12-9E71229D7C4D}: NameServer = 68.87.76.178,68.87.78.130 O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe -- End of file - 14687 bytes Thanks to anyone in advance, you guys are my last hope! |
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#2 (permalink) |
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Moderator/Analyst, Security Team ; Rangemaster, TSF Academy
Join Date: Oct 2006
Posts: 2,823
OS: XP
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Re: Windows Explorer and Internet Explorer HIJACKED
Hi, welcome to tsf!
If you still need assistance, please post a fresh hijackthis log
__________________
Proud member of UNITE and ASAP since 2006 ![]() If we have helped you, please consider donating. The past won't be able to hurt you unless you keep on looking back at it. |
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#3 (permalink) |
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Registered User
Join Date: Jun 2008
Posts: 2
OS: Windows XP Professional SP2
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Re: Windows Explorer and Internet Explorer HIJACKED
its ok,
problem solved. http://forums.techguy.org/malware-re...d-malware.html someone has the exact same problem, thanks for looking. |
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#4 (permalink) |
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Moderator/Analyst, Security Team ; Rangemaster, TSF Academy
Join Date: Oct 2006
Posts: 2,823
OS: XP
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Re: Windows Explorer and Internet Explorer HIJACKED
Thanks for letting me know.
Please read this: http://miekiemoes.blogspot.com/2008/...t-malware.html happy safe surfing.
__________________
Proud member of UNITE and ASAP since 2006 ![]() If we have helped you, please consider donating. The past won't be able to hurt you unless you keep on looking back at it. |
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