the first 5 steps and hijackthis

scarface910 · 06-09-2008, 11:40 AM

can I do all these in safe mode with the exact same results?? Its pretty difficult fixing the problems when you have multiple malware programs popping up.

tetonbob · 06-09-2008, 09:22 PM

I see you're receiving help from shaferintl already...but to answer your question, and anyone else who may read this...we do take this scenario into account in Step 1.

IMPORTANT - Read This Before Posting For Malware Removal Help

Quote:

It is appreciated that the level of infection may not allow you to complete all these steps. Therefore, if for some reason you cannot perform one of the steps, move on to the next step and advise the Analyst accordingly when you post the requested logs.

So, you do what you can.

Safe mode will not produce the exact same results, as many processes are not running in Safe Mode. One should not connect to the internet while using Safe Mode if infected (except in extreme situations), as most protection applications are not active in Safe Mode.

A set of logs from Deckard's System Scanner (DSS), as shown in Step 5, is usually pretty easy to get even if there are popups, and it's more comprehensive than HijackThis alone is.

06-09-2008, 11:40 AM	#1 (permalink)
scarface910 Registered User Join Date: Jun 2008 Posts: 25 OS: XP	the first 5 steps and hijackthis can I do all these in safe mode with the exact same results?? Its pretty difficult fixing the problems when you have multiple malware programs popping up.