Problems with Symantec Anti-Virus...Please Help!

ksmith78 · 10-20-2004, 11:36 AM

I recently got through a number of problems with my computer and I think it may have affected my Symantec Anti-Virus that is provided by my university through student technology fees. The problem is that whenever I click scan in the right-hand menu, it used to offer me a list of places that I COULD scan, now it shows nothing and I usually get "Symantec Anti-Virus has encountered a problem and needs to close" type message. I tried reinstalling and the problem persists. Anyone experienced with this software, please help! Does this mean that I am no longer protected if it is acting this way? I cannot scan anything, and I have a scheduled scan every night but I'm not sure if they are even working due to the malfunction. Anyway, any kind of help would be greatly appreciated! Thanks!

**jgvernonco** · 10-20-2004, 08:37 PM

What version do you have?

We can uninstall it and you can download AVG, which is free and far superior.

ksmith78 · 10-21-2004, 03:21 PM

My version is 9.0.0.338 and the scan engine is 1.2.0.13 Where can I get that other program? Thanks!

mimo2005 · 10-21-2004, 04:59 PM

hi

remove norton ,if you decide to install grisoft avg antivirus .
Do NOT keep them both .your machine will crash .

link for avg :

http://free.grisoft.com/freeweb.php/doc/2/

10-20-2004, 11:36 AM	#1 (permalink)
ksmith78 Registered User Join Date: Oct 2004 Posts: 14 OS: WinXP	Problems with Symantec Anti-Virus...Please Help! I recently got through a number of problems with my computer and I think it may have affected my Symantec Anti-Virus that is provided by my university through student technology fees. The problem is that whenever I click scan in the right-hand menu, it used to offer me a list of places that I COULD scan, now it shows nothing and I usually get "Symantec Anti-Virus has encountered a problem and needs to close" type message. I tried reinstalling and the problem persists. Anyone experienced with this software, please help! Does this mean that I am no longer protected if it is acting this way? I cannot scan anything, and I have a scheduled scan every night but I'm not sure if they are even working due to the malfunction. Anyway, any kind of help would be greatly appreciated! Thanks!

10-20-2004, 08:37 PM	#2 (permalink)
jgvernonco Old Timer Join Date: Sep 2003 Location: Northern Arizona Posts: 7,957 OS: Vista Home Premium, SP 27	What version do you have? We can uninstall it and you can download AVG, which is free and far superior. __________________ Donations keep TSF moving forward. Please help. http://www.myspace.com/speedbumpthecelt

10-21-2004, 03:21 PM	#3 (permalink)
ksmith78 Registered User Join Date: Oct 2004 Posts: 14 OS: WinXP	My version is 9.0.0.338 and the scan engine is 1.2.0.13 Where can I get that other program? Thanks!

10-21-2004, 04:59 PM	#4 (permalink)
mimo2005 Manager, The Relaxation Room/Analyst, Security Team Join Date: Oct 2004 Posts: 10,772 OS: xp	hi remove norton ,if you decide to install grisoft avg antivirus . Do NOT keep them both .your machine will crash . link for avg : http://free.grisoft.com/freeweb.php/doc/2/