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Old 09-30-2004, 02:36 AM   #1 (permalink)
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Join Date: Sep 2004
Posts: 6
OS: xp


High Explorer memory usage! - HJT log file
Hi everyone!

Very strange Explorer behaviour on this PC I'm trying to fix. First, I have already scanned Win Xp with: CWShredder, Ad-Aware 6, Spybot, NAV with updated definitions and Panda Antivirus online scan. Each one of these found something bad, spyware, trojan, viruses....(NAV found 140 infected files then Panda found another 30....). Also "hosts" file was "dirty" and has been cleaned up. I have also disabled some unknown services running on start-up.
But still, after all that, XP would have a 250mb memory usage at startup idle!
What's more when browsing folders or searching for files Explorer memory usage will boost up to 150 mb sometimes causing a "Virtual Memory" alert message!

I tried to install SP2 and system seems to run fine, but the Explorer issue isnt solved.

Here's my HJT log file:

Logfile of HijackThis v1.97.7
Scan saved at 10.53.27, on 30/09/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\Programmi\File comuni\Microsoft Shared\VS7Debug\mdm.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\ezio\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\ezio\IMPOST~1\Temp\sp.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = C:\WINDOWS\_h.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\ezio\IMPOST~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\ADMINI~1\IMPOST~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\ADMINI~1\IMPOST~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = C:\WINDOWS\_h.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\_s.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\_s.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = C:\WINDOWS\_s.html
R3 - URLSearchHook: MailTo Class - {FDE3577A-6254-181C-4E11-339E4F746BD3} - C:\WINDOWS\System32\win32st.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4CF36A5D-B741-2EB1-8756-64550DA72A4E} - C:\WINDOWS\System32\eph.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programmi\File comuni\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Ad-aware] C:\Programmi\Lavasoft\Ad-aware 6\Ad-aware.exe +c
O4 - HKLM\..\RunServices: [WSAConfiguration] dsrss.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Microsoft® VBScript® Console (HKLM)
O9 - Extra 'Tools' menuitem: VBScript Terminal (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: Microsoft® VBScript® Terminal (HKCU)
O9 - Extra 'Tools' menuitem: VBScript Terminal (HKCU)
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:
O15 - Trusted Zone: www.mt-download.com
O15 - Trusted Zone: install.xxxtoolbar.com
O16 - DPF: {11111111-1111-1111-1111-111111111123} - file://c:\Recycled\1.exe
O16 - DPF: {5350E23C-2342-291E-EBEB-7B81667224BC} - http://63.219.178.91/1/rdgIT994.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BB0DA259-D91A-4E7A-AC5E-E408A5F3C40F}: NameServer = 217.141.110.203 151.99.125.1


Thanks to all that will help with information!

bey!
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Old 09-30-2004, 02:49 AM   #2 (permalink)
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Location: Victoria.Australia
Posts: 7,405
OS: XP Pro SP3


Hi
Close your browser window,run hjt in safe mode and fix these items.Any files/folders that I have highlighted will also need to be removed from your hard drive as well as from the log. Make sure to have your system set to show hidden files and folders.. www.xtra.co.nz/help/0,,4155-1916458,00.html while still in safe mode,run "CWshreader".Post a new log when finished....

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\ezio\IMPOST~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = C:\WINDOWS\_h.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\ezio\IMPOST~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\ADMINI~1\IMPOST~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\ADMINI~1\IMPOST~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = C:\WINDOWS\_h.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\_s.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\_s.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = C:\WINDOWS\_s.html
R3 - URLSearchHook: MailTo Class - {FDE3577A-6254-181C-4E11-339E4F746BD3} - C:\WINDOWS\System32\win32st.dll
O2 - BHO: (no name) - {4CF36A5D-B741-2EB1-8756-64550DA72A4E} - C:\WINDOWS\System32\eph.dll
O4 - HKLM\..\RunServices: [WSAConfiguration] dsrss.exe
O15 - Trusted Zone: www.mt-download.com
O15 - Trusted Zone: install.xxxtoolbar.com
O16 - DPF: {11111111-1111-1111-1111-111111111123} - file://c:\Recycled\1.exe
O16 - DPF: {5350E23C-2342-291E-EBEB-7B81667224BC} - http://63.219.178.91/1/rdgIT994.exe
__________________
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Old 09-30-2004, 02:58 AM   #3 (permalink)
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tnx man! i'll try right now!
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Old 09-30-2004, 03:22 AM   #4 (permalink)
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here I am... I followed your instruction but still Explorer is very hungry of memory.
After reboot in normal mode, a did a file search and its memory usage boosted up to 140mb. Closed explorer window but memery wouldnt get lower... I really dont know what to do!


here's the new HJT log:

Logfile of HijackThis v1.97.7
Scan saved at 12.09.44, on 30/09/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\ezio\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = volterra.ezio@libero.it
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programmi\File comuni\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Ad-aware] C:\Programmi\Lavasoft\Ad-aware 6\Ad-aware.exe +c
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Microsoft® VBScript® Console (HKLM)
O9 - Extra 'Tools' menuitem: VBScript Terminal (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: Microsoft® VBScript® Terminal (HKCU)
O9 - Extra 'Tools' menuitem: VBScript Terminal (HKCU)
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
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Old 09-30-2004, 05:07 AM   #5 (permalink)
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Posts: 7,957
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Let's see if this doesn't help out a bit...

Open a new HJT log and check all of the below to be fixed:

O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:

Then, with all browser windows closed, click "fix checked".

Reboot and post a new log.
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Old 09-30-2004, 10:33 AM   #6 (permalink)
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OS: xp


Quote:
Originally Posted by jgvernonco
Let's see if this doesn't help out a bit...

Open a new HJT log and check all of the below to be fixed:

O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:

Then, with all browser windows closed, click "fix checked".

Reboot and post a new log.
Hi, thanks for your help! I tryed that but I still get 430mb of memory usage when just surfing on this site...(25 running processes) this is really odd!!! In fact Services running in Task manager now look fine! I cant understand why xp is using all that memory!!!!


what about...

O9 - Extra button: Microsoft® VBScript® Console (HKLM)
O9 - Extra 'Tools' menuitem: VBScript Terminal (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: Microsoft® VBScript® Terminal (HKCU)
O9 - Extra 'Tools' menuitem: VBScript Terminal (HKCU)

are these ok?
Last edited by jackallo : 09-30-2004 at 10:39 AM.
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Old 09-30-2004, 11:50 AM   #7 (permalink)
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here's a new log...

Logfile of HijackThis v1.97.7
Scan saved at 20.49.56, on 30/09/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\ezio\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programmi\File comuni\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Ad-aware] C:\Programmi\Lavasoft\Ad-aware 6\Ad-aware.exe +c
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Microsoft® VBScript® Console (HKLM)
O9 - Extra 'Tools' menuitem: VBScript Terminal (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: Microsoft® VBScript® Terminal (HKCU)
O9 - Extra 'Tools' menuitem: VBScript Terminal (HKCU)
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BB0DA259-D91A-4E7A-AC5E-E408A5F3C40F}: NameServer = 217.141.110.203 151.99.125.1
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Old 09-30-2004, 07:05 PM   #8 (permalink)
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up!
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Old 10-01-2004, 02:42 AM   #9 (permalink)
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Posts: 7,957
OS: Vista Home Premium, SP 27


The HJT log is clean. This doesn't absolutely mean that you do not have something malicious running, but it means that it is very unlikely.

The entries that you asked about are all legit. Whether they are necessary to you, I cannot decide.

Are you having any problems other than CPU usage? Frankly, in the grand scheme of things, you do not have that many running processes, so I'm not inclined to tell you to start turning things off.

You can "live" with your process manager for a few days and see what the hogs are, look them up and decide if you want to turn off or elliminate some. Be a bit careful there, as the interdependencies can come back to bite you.

If there are no other symptoms, I doubt we can blame malware, now.
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