Got Hijacked - Please Check Our Log!

ctkwok · 09-27-2004, 10:21 PM

Thank God for this site!! We really need your help!

We encountered the "Win Min" error that popped up everytime we shut down the computer. Also the default homepage became "your-searcher.com" with junk addresses added to My Favorites. We ran the "Hijack This" program, and fixed all of the R0 and R1 entries (pointing to the "your-searcher.com" page). Based on what we read from the Hijack This Tutorial, we also fixed two of the O4 entries (i.e. getting rid of the "qttask.exe" and "winlgn.exe").

After the above fixes and rebooting the computer, the problems we had above seemed to disappear. However, we are not sure if our computer is clean. Could you please check our latest Hijack This log and tell us if there are more fixes to be made?

We have a problem which may or may not be related: we downloaded the NIS_retail (Norton Internet Security) program but were not able to install it. Every time the installation window comes up, we click on "Install", and after the Installation Progress Indicator goes from left to right, nothing happens - the program is nowhere to be found in the computer. We wonder if our failure to install indicates that there are still problems with our computer.

Below is our current Hijack This Log. Your help is greatly appreciated!!!

A Helpless Couple

--------------------------------------------------------------------
Logfile of HijackThis v1.97.7
Scan saved at 1

36 AM, on 9/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\System32\lmsxxe.exe
C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\ShopSafe\ShopSafe.exe
C:\WINDOWS\System32\RunDLL32.exe
C:\Program Files\Spyware Doctor\spydoctor.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Reality Fusion\Reality Fusion GameCam SE\Program\RFTRay.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Winnie Kwan\Local Settings\Temp\Temporary Directory 1 for hjt.zip\HijackThis.exe

O2 - BHO: ShopSafe Browser Helper Object - {333F6B96-3992-4D58-A499-145A10FE48C3} - C:\WINDOWS\System32\BhoSSafe.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [XE 8x LM Status] lmsxxe.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [ShopSafe] C:\Program Files\ShopSafe\ShopSafe.exe /dontopenmycards
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\System32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Reality Fusion GameCam SE.lnk = ?
O4 - Global Startup: XE_Status Monitor.lnk = C:\Program Files\XWC_XE\X8ENGSS.EXE
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Real.com (HKLM)
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab

greyknight17 · 09-28-2004, 08:30 AM

Before you do anything else, please create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted.

Go to the bottom of this message to get the latest version of HijackThis. If the site is down, you can also get it here.

Please print out or copy this page to Notepad. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing/visible also.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

Please download Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Go to this site to get the plug-in for fixing VX2 variants. Also make sure to customize the settings in Adaware for better scan results. Run the scan and fix everything that it finds.

Reboot into Safe Mode (hit F8 key until menu shows up).

Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE

Check and fix the following in HijackThis if they still exist (make sure not to miss any):

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\PROGRA~1\TEXTBR~1.0\

Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean.

To help prevent future spyware installations/infections, please read my anti-spyware section and use the tools provided.

ctkwok · 09-28-2004, 06:52 PM

Thank you so much for your response. We followed your steps, except that we are quite sure that Textbridge is a software we use associated with our scanner - so did not fix any of the entries associated with Textbridge or delete the program. Let us know if we are clean now. Again, we can't thank you enough for your help!!

Here is our new Hijack This log:

Logfile of HijackThis v1.97.7
Scan saved at 9:41:46 PM, on 9/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\System32\lmsxxe.exe
C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\ShopSafe\ShopSafe.exe
C:\WINDOWS\System32\RunDLL32.exe
C:\Program Files\Spyware Doctor\spydoctor.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Reality Fusion\Reality Fusion GameCam SE\Program\RFTRay.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Documents and Settings\Winnie Kwan\Local Settings\Temp\Temporary Directory 2 for hjt.zip\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

O2 - BHO: ShopSafe Browser Helper Object - {333F6B96-3992-4D58-A499-145A10FE48C3} - C:\WINDOWS\System32\BhoSSafe.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [XE 8x LM Status] lmsxxe.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [ShopSafe] C:\Program Files\ShopSafe\ShopSafe.exe /dontopenmycards
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\System32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Reality Fusion GameCam SE.lnk = ?
O4 - Global Startup: XE_Status Monitor.lnk = C:\Program Files\XWC_XE\X8ENGSS.EXE
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Real.com (HKLM)
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab

ctkwok · 09-29-2004, 08:33 PM

Please kindly check my new log posted yesterday (Sept. 28) after we followed the suggested steps in deleting several additional entries. The computer seems to be working fine now, but we just wanted to be sure.

We can't tell you how much your site has helped us. Thanks again!!

greyknight17 · 10-01-2004, 08:49 AM

Your log is clean. I was suspicious on the Textbridge entry because there's another very similar entry that is some kind of porn dialer.

You should be set to go.

09-27-2004, 10:21 PM	#1 (permalink)
ctkwok Registered User Join Date: Sep 2004 Posts: 3 OS: XP	Got Hijacked - Please Check Our Log! Thank God for this site!! We really need your help! We encountered the "Win Min" error that popped up everytime we shut down the computer. Also the default homepage became "your-searcher.com" with junk addresses added to My Favorites. We ran the "Hijack This" program, and fixed all of the R0 and R1 entries (pointing to the "your-searcher.com" page). Based on what we read from the Hijack This Tutorial, we also fixed two of the O4 entries (i.e. getting rid of the "qttask.exe" and "winlgn.exe"). After the above fixes and rebooting the computer, the problems we had above seemed to disappear. However, we are not sure if our computer is clean. Could you please check our latest Hijack This log and tell us if there are more fixes to be made? We have a problem which may or may not be related: we downloaded the NIS_retail (Norton Internet Security) program but were not able to install it. Every time the installation window comes up, we click on "Install", and after the Installation Progress Indicator goes from left to right, nothing happens - the program is nowhere to be found in the computer. We wonder if our failure to install indicates that there are still problems with our computer. Below is our current Hijack This Log. Your help is greatly appreciated!!! A Helpless Couple -------------------------------------------------------------------- Logfile of HijackThis v1.97.7 Scan saved at 136 AM, on 9/28/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\Common Files\Dell\EUSW\Support.exe C:\WINDOWS\System32\lmsxxe.exe C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe C:\Program Files\ShopSafe\ShopSafe.exe C:\WINDOWS\System32\RunDLL32.exe C:\Program Files\Spyware Doctor\spydoctor.exe C:\Program Files\America Online 9.0\aoltray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Reality Fusion\Reality Fusion GameCam SE\Program\RFTRay.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\wuauclt.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\Winnie Kwan\Local Settings\Temp\Temporary Directory 1 for hjt.zip\HijackThis.exe O2 - BHO: ShopSafe Browser Helper Object - {333F6B96-3992-4D58-A499-145A10FE48C3} - C:\WINDOWS\System32\BhoSSafe.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file) O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe" O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe O4 - HKLM\..\Run: [XE 8x LM Status] lmsxxe.exe O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A O4 - HKLM\..\Run: [ShopSafe] C:\Program Files\ShopSafe\ShopSafe.exe /dontopenmycards O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe" O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\System32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Reality Fusion GameCam SE.lnk = ? O4 - Global Startup: XE_Status Monitor.lnk = C:\Program Files\XWC_XE\X8ENGSS.EXE O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra button: Real.com (HKLM) O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab

09-28-2004, 08:30 AM	#2 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,327 OS: Windows 98 & Windows XP Home/Pro My System	Before you do anything else, please create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted. Go to the bottom of this message to get the latest version of HijackThis. If the site is down, you can also get it here. Please print out or copy this page to Notepad. You should not have any open browsers when you are following the procedures below. Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing/visible also. Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point. Please download Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Go to this site to get the plug-in for fixing VX2 variants. Also make sure to customize the settings in Adaware for better scan results. Run the scan and fix everything that it finds. Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it): C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE Check and fix the following in HijackThis if they still exist (make sure not to miss any): O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file) O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist: C:\PROGRA~1\TEXTBR~1.0\ Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean. To help prevent future spyware installations/infections, please read my anti-spyware section and use the tools provided. __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools

09-28-2004, 06:52 PM	#3 (permalink)
ctkwok Registered User Join Date: Sep 2004 Posts: 3 OS: XP	New Log for Checking Thank you so much for your response. We followed your steps, except that we are quite sure that Textbridge is a software we use associated with our scanner - so did not fix any of the entries associated with Textbridge or delete the program. Let us know if we are clean now. Again, we can't thank you enough for your help!! Here is our new Hijack This log: Logfile of HijackThis v1.97.7 Scan saved at 9:41:46 PM, on 9/28/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\Common Files\Dell\EUSW\Support.exe C:\WINDOWS\System32\lmsxxe.exe C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe C:\Program Files\ShopSafe\ShopSafe.exe C:\WINDOWS\System32\RunDLL32.exe C:\Program Files\Spyware Doctor\spydoctor.exe C:\Program Files\America Online 9.0\aoltray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Reality Fusion\Reality Fusion GameCam SE\Program\RFTRay.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\Documents and Settings\Winnie Kwan\Local Settings\Temp\Temporary Directory 2 for hjt.zip\HijackThis.exe C:\WINDOWS\System32\wuauclt.exe O2 - BHO: ShopSafe Browser Helper Object - {333F6B96-3992-4D58-A499-145A10FE48C3} - C:\WINDOWS\System32\BhoSSafe.dll O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe" O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe O4 - HKLM\..\Run: [XE 8x LM Status] lmsxxe.exe O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A O4 - HKLM\..\Run: [ShopSafe] C:\Program Files\ShopSafe\ShopSafe.exe /dontopenmycards O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe" O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\System32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Reality Fusion GameCam SE.lnk = ? O4 - Global Startup: XE_Status Monitor.lnk = C:\Program Files\XWC_XE\X8ENGSS.EXE O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra button: Real.com (HKLM) O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab

09-29-2004, 08:33 PM	#4 (permalink)
ctkwok Registered User Join Date: Sep 2004 Posts: 3 OS: XP	I'm Just Moving This Back Up Please kindly check my new log posted yesterday (Sept. 28) after we followed the suggested steps in deleting several additional entries. The computer seems to be working fine now, but we just wanted to be sure. We can't tell you how much your site has helped us. Thanks again!!

10-01-2004, 08:49 AM	#5 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,327 OS: Windows 98 & Windows XP Home/Pro My System	Your log is clean. I was suspicious on the Textbridge entry because there's another very similar entry that is some kind of porn dialer. You should be set to go. __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools