Infostealer.Bancos infection

RobT · 03-04-2007, 09:34 AM

I am running XP Pro SP2. My ISP provides Norton anti-virus and firewall as part of subscription fees. About a week ago, I started receiving regular Virus Alerts from Norton that it had detected and removed a virus called Infostealer.Bancos. The object name - C:\Windows\System32\helper.xml. The problem is ... the notification keeps popping up, sometimes literally evry minute or so. I get the resolved risk screen, and then the Virus Alert all over again. Obviously, the nasty keeps being reproduced as soon as it is eliminated. The affected areas under Risk Properties is listed as unknown ... not much help there. I have run a number of other spyware / adware programs, and I have followed the advice on the Symantec website ... the nasy little critter keeps popping up. Ansy suggestions as to how I can locate the source fo the infection and eliminate it once and for all? Here is the HJT logfile I just ran:

Logfile of HijackThis v1.99.1
Scan saved at 11:56:28 AM, on 04/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files - UTILITIES\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Yahoo!\NAV\navapsvc.exe
C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\WINDOWS\system32\nvraidservice.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\PROGRA~1\Yahoo!\YOP\secstat.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files - MEDIA\iTunes\iTunesHelper.exe
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files - UTILITIES\a-squared Anti-Malware\a2guard.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files - UTILITIES\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files - UTILITIES\a-squared Anti-Malware\a2wizard.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files - GENERAL\uTorrent\utorrent.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
C:\PRF8CE~1\Webshots\webshots.scr
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\bin\HPOVDX05.EXE
C:\WINDOWS\system32\hpoipm07.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\Program Files - UTILITIES\Hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\Program Files\ATI Technologies\ATI.ACE\help\wwhelp\wwhimpl\common\html\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\Program Files\ATI Technologies\ATI.ACE\help\wwhelp\wwhimpl\common\html\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files - UTILITIES\SnagIt 7\SnagItBHO.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files - ADOBE\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files - UTILITIES\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files - UTILITIES\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {81A35F39-4850-474E-92C9-B4CF283207E0} - c:\windows\system32\iegfilt.dll
O2 - BHO: Helper Class - {850C7964-9320-4055-BE11-7D7B562A6417} - C:\WINDOWS\system32\helper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Encarta Web Companion Helper Object - {955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Yahoo!\NAV\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
O3 - Toolbar: &DownloadStudio - {CB789373-04D5-4ef4-9C16-871463FD0830} - C:\Program Files - UTILITIES\Download Studio\WebDLBar.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files - UTILITIES\SnagIt 7\SnagItIEAddin.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKLM\..\Run: [Anti-Blaxx Manager] C:\Program Files - MEDIA\Anti-Blaxx 1.18\Anti-Blaxx.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files - UTILITIES\Acronis True Image Home\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files - UTILITIES\Acronis True Image Home\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files - MEDIA\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [a-squared] "C:\Program Files - UTILITIES\a-squared Anti-Malware\a2guard.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files - UTILITIES\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SkinClock] C:\Program Files - UTILITIES\Atomic Alarm Clock\AtomicAlarmClock.exe
O4 - HKCU\..\Run: [µTorrent] "C:\Program Files - GENERAL\uTorrent\utorrent.exe"
O4 - HKCU\..\Run: [Advanced Uninstaller PRO Installation Monitor] "C:\Program Files - UTILITIES\Advanced Uninstaller PRO 2006 version 7\monitor.exe"
O4 - Startup: Atomic Alarm Clock.lnk = C:\Program Files - UTILITIES\Atomic Alarm Clock\AtomicAlarmClock.exe
O4 - Startup: Webshots.lnk = C:\Program Files - GENERAL\Webshots\Launcher.exe
O4 - Startup: µTorrent.lnk = C:\Program Files - GENERAL\uTorrent\utorrent.exe
O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\WebMenuImg.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Add Page To DownloadStudio Scrapbook... - C:\Program Files - UTILITIES\Download Studio\ds_snap.htm
O8 - Extra context menu item: Add to AMV Convert Tool... - C:\Program Files - MEDIA\MP3 Player Utilities 4.0\AMVConverter\grab.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Download Image Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_img.htm
O8 - Extra context menu item: Download Page Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_all.htm
O8 - Extra context menu item: Download Selection Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_sel.htm
O8 - Extra context menu item: Download Target Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_file.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PRF8CE~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: MediaManager tool grab multimedia file - C:\Program Files - MEDIA\MP3 Player Utilities 4.0\MediaManager\grab.html
O8 - Extra context menu item: Show Page Links Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_link.htm
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Subscribe To RSS Feed... - C:\Program Files - UTILITIES\Download Studio\ds_rss.htm
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {4D0C4820-53F7-4d79-A2E1-5252683CF69C} - C:\Program Files - UTILITIES\Download Studio\DownloadStudio.exe
O9 - Extra 'Tools' menuitem: &DownloadStudio - {4D0C4820-53F7-4d79-A2E1-5252683CF69C} - C:\Program Files - UTILITIES\Download Studio\DownloadStudio.exe
O9 - Extra button: DownloadStudio - {7FCA7BD7-8F4D-4a81-BE72-A470F4E517D5} - C:\Program Files - UTILITIES\Download Studio\WebDLBar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PRF8CE~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://hispeed.rogers.com
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {BA2D9665-D672-446F-98F4-E3E41FA12A01} (PCAObj Class) - http://www.mypccenter.com/CAB/PCA.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files - UTILITIES\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

Thanks in advance for your help!

03-04-2007, 09:34 AM	#1 (permalink)
RobT Registered User Join Date: Feb 2007 Location: Toronto Posts: 15 OS: Windows XP Pro	Infostealer.Bancos infection I am running XP Pro SP2. My ISP provides Norton anti-virus and firewall as part of subscription fees. About a week ago, I started receiving regular Virus Alerts from Norton that it had detected and removed a virus called Infostealer.Bancos. The object name - C:\Windows\System32\helper.xml. The problem is ... the notification keeps popping up, sometimes literally evry minute or so. I get the resolved risk screen, and then the Virus Alert all over again. Obviously, the nasty keeps being reproduced as soon as it is eliminated. The affected areas under Risk Properties is listed as unknown ... not much help there. I have run a number of other spyware / adware programs, and I have followed the advice on the Symantec website ... the nasy little critter keeps popping up. Ansy suggestions as to how I can locate the source fo the infection and eliminate it once and for all? Here is the HJT logfile I just ran: Logfile of HijackThis v1.99.1 Scan saved at 11:56:28 AM, on 04/03/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16414) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files - UTILITIES\AVG Anti-Spyware 7.5\guard.exe C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe C:\WINDOWS\system32\inetsrv\inetinfo.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Yahoo!\NAV\navapsvc.exe C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe C:\WINDOWS\system32\tcpsvcs.exe C:\WINDOWS\System32\snmp.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Logitech\iTouch\iTouch.exe C:\WINDOWS\system32\nvraidservice.exe C:\PROGRA~1\Yahoo!\YOP\yop.exe C:\Program Files\Logitech\MouseWare\system\em_exec.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\dvd43\dvd43_tray.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\wbem\unsecapp.exe C:\PROGRA~1\Yahoo!\browser\ycommon.exe C:\PROGRA~1\Yahoo!\YOP\secstat.exe C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe C:\Program Files - MEDIA\iTunes\iTunesHelper.exe C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files - UTILITIES\a-squared Anti-Malware\a2guard.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files - UTILITIES\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files - UTILITIES\a-squared Anti-Malware\a2wizard.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\Program Files\MSN Messenger\usnsvc.exe C:\Program Files - GENERAL\uTorrent\utorrent.exe C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe C:\PRF8CE~1\Webshots\webshots.scr C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\bin\HPOVDX05.EXE C:\WINDOWS\system32\hpoipm07.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\WINDOWS\explorer.exe C:\Program Files - UTILITIES\Hijackthis\HijackThis.exe C:\Program Files\Messenger\msmsgs.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\Program Files\ATI Technologies\ATI.ACE\help\wwhelp\wwhimpl\common\html\blank.htm R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\Program Files\ATI Technologies\ATI.ACE\help\wwhelp\wwhimpl\common\html\blank.htm R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files - UTILITIES\SnagIt 7\SnagItBHO.dll O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files - ADOBE\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files - UTILITIES\SpywareGuard\dlprotect.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files - UTILITIES\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: (no name) - {81A35F39-4850-474E-92C9-B4CF283207E0} - c:\windows\system32\iegfilt.dll O2 - BHO: Helper Class - {850C7964-9320-4055-BE11-7D7B562A6417} - C:\WINDOWS\system32\helper.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Encarta Web Companion Helper Object - {955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Yahoo!\NAV\NavShExt.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL O3 - Toolbar: &DownloadStudio - {CB789373-04D5-4ef4-9C16-871463FD0830} - C:\Program Files - UTILITIES\Download Studio\WebDLBar.dll O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files - UTILITIES\SnagIt 7\SnagItIEAddin.dll O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe O4 - HKLM\..\Run: [Anti-Blaxx Manager] C:\Program Files - MEDIA\Anti-Blaxx 1.18\Anti-Blaxx.exe O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files - UTILITIES\Acronis True Image Home\TrueImageMonitor.exe O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files - UTILITIES\Acronis True Image Home\TimounterMonitor.exe O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files - MEDIA\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe" O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [a-squared] "C:\Program Files - UTILITIES\a-squared Anti-Malware\a2guard.exe" O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files - UTILITIES\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [SkinClock] C:\Program Files - UTILITIES\Atomic Alarm Clock\AtomicAlarmClock.exe O4 - HKCU\..\Run: [µTorrent] "C:\Program Files - GENERAL\uTorrent\utorrent.exe" O4 - HKCU\..\Run: [Advanced Uninstaller PRO Installation Monitor] "C:\Program Files - UTILITIES\Advanced Uninstaller PRO 2006 version 7\monitor.exe" O4 - Startup: Atomic Alarm Clock.lnk = C:\Program Files - UTILITIES\Atomic Alarm Clock\AtomicAlarmClock.exe O4 - Startup: Webshots.lnk = C:\Program Files - GENERAL\Webshots\Launcher.exe O4 - Startup: µTorrent.lnk = C:\Program Files - GENERAL\uTorrent\utorrent.exe O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\WebMenuImg.htm O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html O8 - Extra context menu item: Add Page To DownloadStudio Scrapbook... - C:\Program Files - UTILITIES\Download Studio\ds_snap.htm O8 - Extra context menu item: Add to AMV Convert Tool... - C:\Program Files - MEDIA\MP3 Player Utilities 4.0\AMVConverter\grab.html O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files - ADOBE\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Download Image Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_img.htm O8 - Extra context menu item: Download Page Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_all.htm O8 - Extra context menu item: Download Selection Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_sel.htm O8 - Extra context menu item: Download Target Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_file.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PRF8CE~1\MICROS~1\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: MediaManager tool grab multimedia file - C:\Program Files - MEDIA\MP3 Player Utilities 4.0\MediaManager\grab.html O8 - Extra context menu item: Show Page Links Using DownloadStudio... - C:\Program Files - UTILITIES\Download Studio\ds_link.htm O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Subscribe To RSS Feed... - C:\Program Files - UTILITIES\Download Studio\ds_rss.htm O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O9 - Extra button: (no name) - {4D0C4820-53F7-4d79-A2E1-5252683CF69C} - C:\Program Files - UTILITIES\Download Studio\DownloadStudio.exe O9 - Extra 'Tools' menuitem: &DownloadStudio - {4D0C4820-53F7-4d79-A2E1-5252683CF69C} - C:\Program Files - UTILITIES\Download Studio\DownloadStudio.exe O9 - Extra button: DownloadStudio - {7FCA7BD7-8F4D-4a81-BE72-A470F4E517D5} - C:\Program Files - UTILITIES\Download Studio\WebDLBar.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PRF8CE~1\MICROS~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O11 - Options group: [INTERNATIONAL] International* O14 - IERESET.INF: START_PAGE_URL=http://hispeed.rogers.com O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB O16 - DPF: {BA2D9665-D672-446F-98F4-E3E41FA12A01} (PCAObj Class) - http://www.mypccenter.com/CAB/PCA.cab O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files - UTILITIES\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\SAVScan.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE Thanks in advance for your help!