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10-11-2006, 05:25 PM
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#1 (permalink) |
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Registered User
Join Date: Oct 2006
Posts: 1
OS: XP
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Need Help with my work Laptop
OK guys I need some serious help. I was messing around at work and download a crack to an app, I knew better but I clicked the crack.exe and as soon as I did that my norton became disable and network services called me and said to pull my box off the network because it had a virus. So I loaded avast and it found a virus and cleaned it off. I then have ran adware, pestpatrol, ewido, Housecall( but will never finishn and closes IE), cwshredder ,Avast anitspyware and tons of other but all detect something different but none fix the problem. I really cannot afford to reload this laptop. I have 30 gigs worth of stuff on it and have no where to back it up. When I boot up with no internet connection something caused my laptop to pop up and ask do you want to connect online or work off line. So something is trying to go out to the internet. Also when I do a scan with avast it gives a blue screen of death and crashes. I have since loaded mcafee and it also detected and cleaned but the laptop is running very slow and I have multiple pop up when running IE. I am a tech support manager and I do not know what else to try. Please help. I have attached my Hi-Jackthislog.
Logfile of HijackThis v1.99.1 Scan saved at 8:04:25 PM, on 10/11/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\System32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\S24EvMon.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\basfipm.exe C:\Program Files\ewido anti-spyware 4.0\guard.exe C:\Program Files\Firebird\Firebird_1_5\bin\fbguard.exe C:\Program Files\Network Associates\VirusScan\Mcshield.exe C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe C:\Program Files\lotus\notes\ntmulti.exe C:\WINDOWS\System32\RegSrvc.exe C:\Program Files\Firebird\Firebird_1_5\bin\fbserver.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\Explorer.EXE C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\PROGRA~1\PESTPA~1\PPControl.exe C:\PROGRA~1\PESTPA~1\PPMemCheck.exe C:\PROGRA~1\PESTPA~1\CookiePatrol.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe C:\Program Files\AIM\aim.exe C:\Program Files\Handspring\Hotsync.exe c:\Program Files\Dell\OpenManage\Client\Iap.exe E:\tools\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/yco...search/ie.html R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://v4.windowsupdate.microsoft.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/yco...search/ie.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = cdn R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - Default URLSearchHook is missing O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O3 - Toolbar: ToolBar888 - {C004DEC2-2623-438e-9CA2-C9043AB28508} - C:\Program Files\Common Files\{309FE175-07CD-1033-0907-040408160001}\MyToolBar.dll (file missing) O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized O4 - HKLM\..\Run: [satsgdh.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\satsgdh.dll,phmfx O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe" O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Handspring\Hotsync.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing) O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing) O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing) O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204 O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.com/Downloads/WebCamPlayerOCX.cab O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab O16 - DPF: {C6A03519-BA6F-438E-AF3A-878F11521CA5} (JpgView Control) - http://toph.3322.org/jpgview.cab O16 - DPF: {F11BFF96-CC7A-4482-819B-91EAE4C454EF} (NTR ActiveX 1.1.6) - http://na.inquiero.com/inquiero/mod/...ivex116_14.cab O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100 O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe O23 - Service: Broadcom ASF IP monitoring service v6.0.3 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\System32\basfipm.exe O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: Firebird Guardian - DefaultInstance (FirebirdGuardianDefaultInstance) - The Firebird Project - C:\Program Files\Firebird\Firebird_1_5\bin\fbguard.exe O23 - Service: Firebird Server - DefaultInstance (FirebirdServerDefaultInstance) - The Firebird Project - C:\Program Files\Firebird\Firebird_1_5\bin\fbserver.exe O23 - Service: Iap - Dell Computer Corporation - c:\Program Files\Dell\OpenManage\Client\Iap.exe O23 - Service: InterBase Guardian (InterBaseGuardian) - Unknown owner - C:\Program Files\Borland\InterBase\bin\ibguard.exe (file missing) O23 - Service: InterBase Server (InterBaseServer) - Unknown owner - C:\Program Files\Borland\InterBase\bin\ibserver.exe (file missing) O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\lotus\notes\ntmulti.exe O23 - Service: Visibroker Activation Daemon (oad) - Unknown owner - C:\PROGRA~1\Borland\vbroker\bin\oad.exe O23 - Service: VisiBroker Smart Agent (osagent) - Unknown owner - C:\PROGRA~1\Borland\vbroker\bin\osagent.exe O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe |
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10-13-2006, 07:36 AM
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#2 (permalink) |
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Assistant Manager, TSF Academy; Moderator/Analyst Security Team
Join Date: Jan 2005
Location: Ohio
Posts: 19,019
OS: WinXP and Vista
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Hello xjohnholmes and welcome to TSF,
Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out these instructions. It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence. *************************************************** Download and install CleanUp! but do not run it yet. (Not Recommended for XP64). Download combofix from one of these locations:
Double click on combofix.exe & follow the prompts. When finished, it shall produce a log for you. Post that log in your next reply Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall *************************************************** Please disable the following program(s) as they may interfere with the fixes below. You may re-enable them when we are through cleaning your system: Windows Defender:
----------------------------------- Please reboot your computer in Safe Mode by doing the following: 1) Restart your computer 2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8. 3) Instead of Windows loading as normal, a menu should appear 4) Use the up arrow key to highlight Safe Mode and press Enter. 5) Login with your usual account. Make sure to close any open browsers. ----------------------------------- Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) R3 - Default URLSearchHook is missing O3 - Toolbar: ToolBar888 - {C004DEC2-2623-438e-9CA2-C9043AB28508} - C:\Program Files\Common Files\{309FE175-07CD-1033-0907-040408160001}\MyToolBar.dll (file missing) O4 - HKLM\..\Run: [satsgdh.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\satsgdh.dll,phmfx Click 'Fix Checked' and close HijackThis. ----------------------------------- *WARNING* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp! or move them to a permanent location. Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows: *Click "Options..." *Move the arrow down to "Custom CleanUp!" *Put a check next to the following:
Press the CleanUp! button to start the program. Reboot/logoff when prompted. ----------------------------------- Reboot into Normal Mode. ----------------------------------- Perform an online scan using Internet Explorer with Panda ActiveScan ** click on "Free use ActiveScan" located on the top right hand corner
----------------------------------- Run comobfix.exe once again. ----------------------------------- Please include the following in your next reply, in the following order: ComboFix2.txt Panda results ComboFix.txt New HijackThis log |
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