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#1 (permalink) |
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I helped the forums.
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I'm at my daughter's house for the weekend trying to fix a hijacking browser problem she is having.
Can some one help me. She has spyware blaster, adaware, spybot search and destroy, spyware doctor. She is using the Windows firewall and E-Trust antivirus. Windows XP SP2 I thought I had it licked by booting up in Safe mode and running all these tools and deleting everything, but it's back. I was logged in as Admin and deleted all the temp files - that's where I was finally able to delete those cookies but they came back too. I also have seen reoccuring cookies from go.com on her account and her husbands. I have exhausted my knowledge in this area and thougth I'd come to the experts. Thanks in advance for any help you can give me. Also I found a hit for this trojan on the CA webpage but the exe and registry keys it says are found aren't on this pc. AOL Spyware detector says it's trapping it but the browser is still hijacked. |
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#2 (permalink) |
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Professor/Moderator, TSF Design School
Join Date: Jun 2005
Location: Australia
Posts: 2,383
OS: Windows Vista SP2 32bit
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Please run an online scan using at least 2 of the following:
http://housecall.trendmicro.com/ http://www3.ca.com/virusinfo/virusscan.aspx http://www.pandasoftware.com/actives..._principal.htm http://www.bitdefender.com/scan/license.php http://us.mcafee.com/root/mfs/default.asp http://security.symantec.com/sscv6/d...d=ie&venid=sym http://www3.ca.com/virusinfo/virusscan.aspx Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded. Click on the "Unzip" button to install. It will by default install to the directory - C:\PROGRAM FILES\HIJACKTHIS\ Double click on HijackThis.exe to run the program. 1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'. 2. If you don't get the intro screen, just hit Scan and then click on Save log. 3. Post the hijackthis.log file along with any results from online scans, in the HijackThis Log Help forum. Do not fix anything in HijackThis since they may be harmless.
__________________
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Get Help: TSF Security Forum | HijackThis | MB's 5 Step Process Get Clean: AdAware SE | Spybot S&D | CWShredder | Ewido | CleanUp! Get Protected: SpywareBlaster | SpywareGuard | Windows Updates | IE-SpyAd If TSF has helped you, please consider making a donation to help keep the board running. |
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#3 (permalink) |
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I helped the forums.
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Logfile of HijackThis v1.99.1
Scan saved at 9:56:57 PM, on 1/7/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\SYSMGT\TNGEAV\InoRpc.exe C:\SYSMGT\TNGEAV\InoRT.exe C:\SYSMGT\TNGEAV\InoTask.exe C:\WINDOWS\LogWatNT.exe C:\WINDOWS\System32\nvsvc32.exe C:\Program Files\Spyware Doctor\sdhelp.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\wdfmgr.exe C:\WINDOWS\System32\alg.exe C:\WINDOWS\Explorer.EXE C:\Program Files\eM\Bay Reader\Shwicon2k.exe C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe C:\Program Files\DIGStream\digstream.exe C:\SYSMGT\TNGEAV\realmon.exe C:\Program Files\Common Files\AOL\ACS\AOLDial.exe C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE C:\PROGRA~1\AWS\WEATHE~1\Weather.exe C:\Program Files\Spyware Doctor\swdoctor.exe C:\Program Files\Common Files\AOL\1102341131\ee\AOLHostManager.exe C:\Program Files\FinePixViewer\QuickDCF.exe C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe C:\Program Files\Common Files\AOL\1102341131\ee\AOLServiceHost.exe C:\WINDOWS\System32\wbem\wmiprvse.exe c:\program files\common files\aol\1102341131\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe C:\Program Files\Common Files\AOL\1102341131\ee\AOLServiceHost.exe C:\Program Files\Registry Clean Expert\RCScheduler.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\PROGRA~1\WINZIP\winzip32.exe C:\Program Files\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.eznsearch.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ms101.mysearch.com/sa/srchlft.html R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.eznsearch.com F2 - REG:system.ini: UserInit=userinit.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll O2 - BHO: CleanMyPC Popup Blocker - {7A9BC6B1-7F27-47c6-A66D-13582E81E537} - C:\Program Files\CleanMyPC Popup Blocker\CleanBHO.dll O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: CleanMyPC Toolbar - {04164EC4-1E48-4279-818E-3721931E7636} - C:\Program Files\CleanMyPC Popup Blocker\CleanBar.dll O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [showicon2k] C:\Program Files\\eM\Bay Reader\Shwicon2k.exe O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe" O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe O4 - HKLM\..\Run: [Realtime Monitor] C:\SYSMGT\TNGEAV\realmon.exe O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1102341131\ee\AOLHostManager.exe O4 - HKLM\..\Run: [dmpxn.exe] C:\WINDOWS\system32\dmpxn.exe O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE" O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1 O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q O4 - HKCU\..\Run: [RegClean Expert Scheduler] "C:\Program Files\Registry Clean Expert\RCScheduler.exe" /startup O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\aim\aim.exe O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (HKCU) O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/download/tgctlcm.cab O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minib...ansporter.cab? O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/22b3748a498c02e...p/RdxIE601.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1124374874296 O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://24.199.244.94/activex/AxisCamControl.cab O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab34246.cab O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://204.118.132.145/2_0/ACNePlayer.cab O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://hgtv1.view22.com/view22/app/view22rte.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/def...ploader_v5.cab O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\SYSMGT\TNGEAV\InoRpc.exe O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\SYSMGT\TNGEAV\InoRT.exe O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\SYSMGT\TNGEAV\InoTask.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program Files\Spyware Doctor\sdhelp.exe O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe Housecall is running and says it will be running for 25 minutes. Thought I'd post this while I'm waiting for that. I want you to know how much I appreciate your help. It's very frustrating for me when I can't figure out how to fix something. |
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