Cannot uninstall ewido security?

Westmar · 11-19-2005, 04:17 PM

So I downloaded, installed, and used the free trial version of Ewido Security Suite. It's great stuff but I don't want to buy it right now. My trial was up a few days ago and now I am trying to uninstall it.

I went to Add/Remove Programs and removed it. It disappeared from the list of programs so I assumed it was uninstalled. Went back to my desktop only to notice that it still exists - the shortcut, the program, the files in Program Files - everything. I can't find any way to properly uninstall this thing. What am I doing wrong?!

tummypony86 · 11-19-2005, 08:33 PM

Ater you uninstall from Add/Remove programs you usually have to go to Program Fies and Delete the leftover program file. If you click on the shortcut does it open the program? If not then the program was uninstalled.

**devil lady** · 11-19-2005, 09:09 PM

At the end of the test phase, the extensions of the plus version are deactivated and the freeware version can be used unlimited times. The purchased license code of the plus version can be entered at any time.

You dont necessarily have to uninstall it as the limited version will keep working anyway if you choose to keep it.

~~whodat~~ · 11-20-2005, 04:25 AM

try to uninstall it in safe mode, but i would keep it, as devil lady mentioned. the program doesnt use any serious resouces from your computer, and picks up spyware that adaware misses.

greyknight17 · 11-20-2005, 07:04 AM

Not sure if it might have uninstalled partially and failed there. Can you run Ewido? Will it startup? If not or it gives you errors, reinstall it back.

Like someone said earlier, it will become free after 14 days and it's good to have as a second antivirus program. It's compatible with most antivirus programs, so no worries about any conflicts.

Westmar · 11-20-2005, 07:30 AM

tummy pony - I did go to Program Files and try to delete the stuff but it wouldn't do it - it errored out while trying to delete.

The program still seems to run fine....and I guess I can keep it. But it still kind of disturbs me that I can't uninstall it, you know?

tetonbob · 11-20-2005, 08:33 AM

Sounds like when you installed it, you chose to have the real-time features enabled. Open the program. Choose Remove guard. Close the program. Reboot.

You can't delete something in use. That's why whosdat's suggestion of a safe mode uninstall and deletion should also work. You didn't mention if you tried that.

However, as the others have said, it's a great tool to keep around, as you can continue to update the definitions and use it as a second onboard scanner.

madddbob · 11-20-2005, 08:42 AM

Hey,I downloaded an AV, spy something or other with cwshredder and I could not get rid of it,UNTILL I went into spybot search and destroy advanced tab and manually deleted all proscesses and programs,had to go to the startup list and system internals to vanquish it.madddbob

Westmar · 11-20-2005, 10:00 AM

Quote:

Originally Posted by tetonbob

Sounds like when you installed it, you chose to have the real-time features enabled. Open the program. Choose Remove guard. Close the program. Reboot.

A-ha! I'll bet this is the problem. Let me check it out. (I still plan to keep it, but I really don't like thinking I might not be able to get rid of it if I want to. Call me crazy.)

Westmar · 11-20-2005, 10:08 AM

Quote:

Originally Posted by tetonbob

That's why whosdat's suggestion of a safe mode uninstall and deletion should also work. You didn't mention if you tried that.

PS - I didn't try this because....well....I have no excuse.

Westmar · 11-20-2005, 10:20 AM

It worked. Thank you tetonbob and everyone else!

I will now reinstall it to use as a secondary scanner, etc.

11-19-2005, 04:17 PM	#1 (permalink)
Westmar Registered User Join Date: Oct 2004 Posts: 101 OS: Windows XP	Cannot uninstall ewido security? So I downloaded, installed, and used the free trial version of Ewido Security Suite. It's great stuff but I don't want to buy it right now. My trial was up a few days ago and now I am trying to uninstall it. I went to Add/Remove Programs and removed it. It disappeared from the list of programs so I assumed it was uninstalled. Went back to my desktop only to notice that it still exists - the shortcut, the program, the files in Program Files - everything. I can't find any way to properly uninstall this thing. What am I doing wrong?!

11-20-2005, 07:04 AM	#5 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,327 OS: Windows 98 & Windows XP Home/Pro My System	Not sure if it might have uninstalled partially and failed there. Can you run Ewido? Will it startup? If not or it gives you errors, reinstall it back. Like someone said earlier, it will become free after 14 days and it's good to have as a second antivirus program. It's compatible with most antivirus programs, so no worries about any conflicts. __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools

11-20-2005, 08:33 AM	#7 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 26,664 OS: 2000 Pro; XP Pro; XP Home	Sounds like when you installed it, you chose to have the real-time features enabled. Open the program. Choose Remove guard. Close the program. Reboot. You can't delete something in use. That's why whosdat's suggestion of a safe mode uninstall and deletion should also work. You didn't mention if you tried that. However, as the others have said, it's a great tool to keep around, as you can continue to update the definitions and use it as a second onboard scanner. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Please do not ask for help via Private Message.

11-19-2005, 08:33 PM	#2 (permalink)
tummypony86 Registered User Join Date: Mar 2005 Posts: 174 OS: Win xp	Ater you uninstall from Add/Remove programs you usually have to go to Program Fies and Delete the leftover program file. If you click on the shortcut does it open the program? If not then the program was uninstalled.

11-19-2005, 09:09 PM	#3 (permalink)
devil lady Tech, Design Team Join Date: Sep 2005 Location: Tasmania, Australia Posts: 960 OS: XP SP2 My System	At the end of the test phase, the extensions of the plus version are deactivated and the freeware version can be used unlimited times. The purchased license code of the plus version can be entered at any time. You dont necessarily have to uninstall it as the limited version will keep working anyway if you choose to keep it.

11-20-2005, 04:25 AM	#4 (permalink)
~~whodat~~ Register user Join Date: Mar 2005 Posts: 5,931 OS: XP	try to uninstall it in safe mode, but i would keep it, as devil lady mentioned. the program doesnt use any serious resouces from your computer, and picks up spyware that adaware misses.

11-20-2005, 07:30 AM	#6 (permalink)
Westmar Registered User Join Date: Oct 2004 Posts: 101 OS: Windows XP	tummy pony - I did go to Program Files and try to delete the stuff but it wouldn't do it - it errored out while trying to delete. The program still seems to run fine....and I guess I can keep it. But it still kind of disturbs me that I can't uninstall it, you know?

11-20-2005, 08:42 AM	#8 (permalink)
madddbob Registered User Join Date: Nov 2005 Location: nothern mi. Posts: 4 OS: xp	Hey,I downloaded an AV, spy something or other with cwshredder and I could not get rid of it,UNTILL I went into spybot search and destroy advanced tab and manually deleted all proscesses and programs,had to go to the startup list and system internals to vanquish it.madddbob

11-20-2005, 10:20 AM	#11 (permalink)
Westmar Registered User Join Date: Oct 2004 Posts: 101 OS: Windows XP	It worked. Thank you tetonbob and everyone else! I will now reinstall it to use as a secondary scanner, etc.