Spyware Doctor freezes at 'Fix Checked'

martinikiss · 10-06-2005, 12:41 AM

When I run a full system scan on Spyware Doctor, it works fine until I try to 'Fix Checked', and then my desktop and taskbar disappears. I tried ctrl+alt+del and it showed that Spyware Doctor was not responding. I thus had to end task. This does not happen when I do a quick scan on Spyware Doctor. The number of infections found was 2185. Help! I paid for Spyware Doctor and don't want my money to go to waste if the infections can't be deleted!

**Resolution** · 10-06-2005, 12:45 AM

Run the software in Safe Mode.

martinikiss · 10-06-2005, 03:27 AM

how do i opt to turn on my computer in Safe Mode?

martinikiss · 10-06-2005, 03:29 AM

I forgot to add that this happens every single time I do a full system scan.

**Horse** · 10-06-2005, 04:51 AM

Quote:

how do i opt to turn on my computer in Safe Mode?

Boot into Safe Mode by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.

10-06-2005, 12:41 AM	#1 (permalink)
martinikiss Registered User Join Date: Oct 2005 Posts: 3 OS: WinXP	Spyware Doctor freezes at 'Fix Checked' When I run a full system scan on Spyware Doctor, it works fine until I try to 'Fix Checked', and then my desktop and taskbar disappears. I tried ctrl+alt+del and it showed that Spyware Doctor was not responding. I thus had to end task. This does not happen when I do a quick scan on Spyware Doctor. The number of infections found was 2185. Help! I paid for Spyware Doctor and don't want my money to go to waste if the infections can't be deleted!

10-06-2005, 12:45 AM	#2 (permalink)
Resolution TSF Enthusiast Join Date: Sep 2005 Location: Louisiana Posts: 1,091 OS: FreeBSD/Win98/2000/XP	Run the software in Safe Mode.

10-06-2005, 03:27 AM	#3 (permalink)
martinikiss Registered User Join Date: Oct 2005 Posts: 3 OS: WinXP	how do i opt to turn on my computer in Safe Mode?

10-06-2005, 03:29 AM	#4 (permalink)
martinikiss Registered User Join Date: Oct 2005 Posts: 3 OS: WinXP	I forgot to add that this happens every single time I do a full system scan.