[SOLVED] Norton Removal

mkostyk · 11-07-2009, 07:09 AM

I got an extra computer from my neighbor. They deleted alot of the software but didn't do it correctly. It seems Norton was/is still on the computer but I cannot access it. I have gone to add/remove and do not see it. How can I locate it to take it off?

**afccarl666** · 11-07-2009, 07:16 AM

Hi

Try revo uninstaller and see if it comes up on there. Or use the hunter mode to get rid of it.

Zealex · 11-07-2009, 07:28 AM

If you are removing Norton, make sure you replace it with a new security suite.
Heres mine:
Comodo:Firewall
Avast: Antivirus
Spybot: Spyware

rdiiorio · 11-07-2009, 07:34 AM

go to symantec.com and download the Norton removal tool which is made just for this situation.

tetonbob · 11-07-2009, 11:21 AM

Always use the Norton Removal Tool to complete a Norton uninstall.

1. Download this file:

ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Save the file to the Windows desktop.

2. On the Windows desktop, double-click the Norton Removal Tool icon.

3. Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

mkostyk · 11-08-2009, 08:01 PM

I hit the removal link. It went to 99% and froze. Suggestions? I had the same problem when I was installing an extra printer and didn't think twice until now. It went to 99% and stopped.

Zealex · 11-08-2009, 08:45 PM

How long did you wait? Did you just close it when it froze? It it freezes I'd give it some time.

tetonbob · 11-08-2009, 08:48 PM

Quote:

Originally Posted by mkostyk

I hit the removal link. It went to 99% and froze.

Was this just trying to download it? Or while executing the file?

mkostyk · 11-10-2009, 07:42 PM

It's fixed and works great. Thank you everyone for your help.

tetonbob · 11-10-2009, 07:45 PM

Glad to help. What was the problem with the freezing? Downloading the file? Or executing it?

mkostyk · 11-14-2009, 05:03 AM

It was the downloading. In the past, when I shut down, I would also get a box where I would have to manually stop something,I forget what, before the computer would shut down. No problem anymore. I was just in the Tetons for the first time 2 months ago. One of the greatest places on earth!

tetonbob · 11-14-2009, 08:52 AM

Thanks for letting us know.

And....I couldn't agree more. I spent 20 excellent years among the Tetons.

Without a doubt, one of the greatest places on Earth.

11-07-2009, 07:09 AM	#1 (permalink)
mkostyk Registered User Join Date: Nov 2009 Posts: 4 OS: xp	[SOLVED] Norton Removal I got an extra computer from my neighbor. They deleted alot of the software but didn't do it correctly. It seems Norton was/is still on the computer but I cannot access it. I have gone to add/remove and do not see it. How can I locate it to take it off?

11-07-2009, 07:16 AM	#2 (permalink)
afccarl666 TSF Enthusiast Join Date: Jul 2009 Location: Birmingham, UK Posts: 769 OS: XP SP3 + Linux Ubuntu 9.10 My System	Re: Norton Removal Hi Try revo uninstaller and see if it comes up on there. Or use the hunter mode to get rid of it. __________________

11-07-2009, 07:28 AM	#3 (permalink)
Zealex Tech, Games Team Join Date: Nov 2008 Location: USA Posts: 2,191 OS: Windows Vista Home Premium 32 bit SP2 My System	Re: Norton Removal If you are removing Norton, make sure you replace it with a new security suite. Heres mine: Comodo:Firewall Avast: Antivirus Spybot: Spyware __________________ Xfire Steam Nvidia Drivers ATI Drivers DirectX 9.0c Game-O-Meter EVEREST Revo Uninstaller

11-07-2009, 07:34 AM	#4 (permalink)
rdiiorio Registered User Join Date: Nov 2009 Location: NYC Posts: 4 OS: OSX10.6/xpprosp3 VM, XPPro, Vista Ult & 7Ult	Re: Norton Removal go to symantec.com and download the Norton removal tool which is made just for this situation.

11-07-2009, 11:21 AM	#5 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,797 OS: 2000 Pro; XP Pro; XP Home	Re: Norton Removal Always use the Norton Removal Tool to complete a Norton uninstall. 1. Download this file: ftp://ftp.symantec.com/public/englis...moval_Tool.exe Save the file to the Windows desktop. 2. On the Windows desktop, double-click the Norton Removal Tool icon. 3. Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009

11-08-2009, 08:01 PM	#6 (permalink)
mkostyk Registered User Join Date: Nov 2009 Posts: 4 OS: xp	Re: Norton Removal I hit the removal link. It went to 99% and froze. Suggestions? I had the same problem when I was installing an extra printer and didn't think twice until now. It went to 99% and stopped.

11-08-2009, 08:45 PM	#7 (permalink)
Zealex Tech, Games Team Join Date: Nov 2008 Location: USA Posts: 2,191 OS: Windows Vista Home Premium 32 bit SP2 My System	Re: Norton Removal How long did you wait? Did you just close it when it froze? It it freezes I'd give it some time. __________________ Xfire Steam Nvidia Drivers ATI Drivers DirectX 9.0c Game-O-Meter EVEREST Revo Uninstaller

11-10-2009, 07:42 PM	#9 (permalink)
mkostyk Registered User Join Date: Nov 2009 Posts: 4 OS: xp	Re: Norton Removal It's fixed and works great. Thank you everyone for your help.

11-10-2009, 07:45 PM	#10 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,797 OS: 2000 Pro; XP Pro; XP Home	Re: Norton Removal Glad to help. What was the problem with the freezing? Downloading the file? Or executing it? __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009

11-14-2009, 05:03 AM	#11 (permalink)
mkostyk Registered User Join Date: Nov 2009 Posts: 4 OS: xp	Re: Norton Removal It was the downloading. In the past, when I shut down, I would also get a box where I would have to manually stop something,I forget what, before the computer would shut down. No problem anymore. I was just in the Tetons for the first time 2 months ago. One of the greatest places on earth!

11-14-2009, 08:52 AM	#12 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,797 OS: 2000 Pro; XP Pro; XP Home	Re: Norton Removal Thanks for letting us know. And....I couldn't agree more. I spent 20 excellent years among the Tetons. Without a doubt, one of the greatest places on Earth. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009