Trend Micro Blocks Email Attachment

DannMan · 10-31-2009, 04:03 PM

When I send emails with attachments larger than 5MB, the email appears to send but the email never gets to the destination.
I'm using Windows XP SP3 and OutLook 2002 SP3 and TrendMicro Internet Security 2009.
At first I thought it was Outlook or my ISP EarthLink. After many hours of testing:
Under Trend Micro's Virus & Spyware Controls/Threats on Outgoing Mail/Advanced Settings there is a box "Save time, do not scan messages larger than." If this box is set to 5MB, your email will be lost without any message or warning.
p.s. TrendMicro chat help sucks. Wasted time doing meaningless talk with two non-interested robots.

**Basementgeek** · 10-31-2009, 05:28 PM

If Trend is limiting you attachments to 5MB, there is nothing we can do about it.

What are you trying to send?

BG

DannMan · 11-01-2009, 09:42 AM

Basementgeek, please let me explain again. The "Save time, do not scan messages larger than...." box has to do with scanning or not scannning, not whether to keep the mail from sending correctly.
1. It should have nothing to do with inhibiting the sending of the attachment.
2. As a matter of fact, if you set it to 1MB, it WILL allow the sending of the 8MB attachment.
3. In any event, TM should give a warning or message before blocking a send. Nothing is reported. As a matter of fact the sender doesn't realize this has happened and thinks his mail was sent.
Please explain why an 8MB file works if you set it to 1MB and fails if you set the box to 5MB.

DannMan · 11-02-2009, 12:43 PM

Quote:

Originally Posted by Basementgeek

If Trend is limiting you attachments to 5MB, there is nothing we can do about it.

What are you trying to send?

BG

Basementgeek, are you speaking for Trend Micro or this forum when you say "there's nothing we can do about it?"

**Basementgeek** · 11-02-2009, 01:05 PM

I can only speak for myself, not Trend or TFS.

If there is a problem with a paid program, you really need take it up with vendor.

BG

DannMan · 11-02-2009, 02:27 PM

I'm not expecting anyone to do something about it. Just letting people know:

Problem: Losing emails with attachments. No messages or warnings.

Solution: If you're using Trend Micro, under Trend Micro's Virus & Spyware Controls/Threats on Outgoing Mail/Advanced Settings there is a box "Save time, do not scan messages larger than." Find the box and set it to 1MB. This should solve the problem.

10-31-2009, 04:03 PM	#1 (permalink)
DannMan Registered User Join Date: Oct 2009 Posts: 4 OS: XP Home SP3	Trend Micro Blocks Email Attachment When I send emails with attachments larger than 5MB, the email appears to send but the email never gets to the destination. I'm using Windows XP SP3 and OutLook 2002 SP3 and TrendMicro Internet Security 2009. At first I thought it was Outlook or my ISP EarthLink. After many hours of testing: Under Trend Micro's Virus & Spyware Controls/Threats on Outgoing Mail/Advanced Settings there is a box "Save time, do not scan messages larger than." If this box is set to 5MB, your email will be lost without any message or warning. p.s. TrendMicro chat help sucks. Wasted time doing meaningless talk with two non-interested robots.

10-31-2009, 05:28 PM	#2 (permalink)
Basementgeek Moderator, Home Support Join Date: Feb 2005 Location: Central Ohio, USA Posts: 1,524 OS: XP Pro SP2/Vista Ultimate SP2 Blog Entries: 3	Re: Trend Micro Blocks Email Attachment If Trend is limiting you attachments to 5MB, there is nothing we can do about it. What are you trying to send? BG __________________ Donating to the forum keeps TSF free for all. Proud member of ASAP

11-01-2009, 09:42 AM	#3 (permalink)
DannMan Registered User Join Date: Oct 2009 Posts: 4 OS: XP Home SP3	Re: Trend Micro Blocks Email Attachment Basementgeek, please let me explain again. The "Save time, do not scan messages larger than...." box has to do with scanning or not scannning, not whether to keep the mail from sending correctly. 1. It should have nothing to do with inhibiting the sending of the attachment. 2. As a matter of fact, if you set it to 1MB, it WILL allow the sending of the 8MB attachment. 3. In any event, TM should give a warning or message before blocking a send. Nothing is reported. As a matter of fact the sender doesn't realize this has happened and thinks his mail was sent. Please explain why an 8MB file works if you set it to 1MB and fails if you set the box to 5MB.

11-02-2009, 01:05 PM	#5 (permalink)
Basementgeek Moderator, Home Support Join Date: Feb 2005 Location: Central Ohio, USA Posts: 1,524 OS: XP Pro SP2/Vista Ultimate SP2 Blog Entries: 3	Re: Trend Micro Blocks Email Attachment I can only speak for myself, not Trend or TFS. If there is a problem with a paid program, you really need take it up with vendor. BG __________________ Donating to the forum keeps TSF free for all. Proud member of ASAP Last edited by Basementgeek; 11-02-2009 at 01:06 PM.

11-02-2009, 02:27 PM	#6 (permalink)
DannMan Registered User Join Date: Oct 2009 Posts: 4 OS: XP Home SP3	Re: Trend Micro Blocks Email Attachment I'm not expecting anyone to do something about it. Just letting people know: Problem: Losing emails with attachments. No messages or warnings. Solution: If you're using Trend Micro, under Trend Micro's Virus & Spyware Controls/Threats on Outgoing Mail/Advanced Settings there is a box "Save time, do not scan messages larger than." Find the box and set it to 1MB. This should solve the problem.