New Laptop

ecupirates · 10-29-2009, 06:50 AM

I bought a new laptop for my wife and it is one month old. The anti virus protection has run out. I installed the free Avira anti virus software and everything installed correctly. But when it tried to update itself it stalls. Is this the right one to be using with windows vista or do I need to turn something off for it to update correctly. Help

**Basementgeek** · 10-29-2009, 08:31 AM

What AV did you have and how did you remove it?

BG

Vampy99 · 10-29-2009, 12:28 PM

Try AVG or Avast, both really good free anti-virus programs

Luke

steveb1234 · 10-29-2009, 12:46 PM

If you had norton av installed with the laptop then try running the norton removal tool at
http://service1.symantec.com/Support...05033108162039

ecupirates · 10-29-2009, 01:08 PM

The anti virus that is still on there is Mcafee. I installed the Avira and a soon as it was up and running i was going to remove the Mcafee. But when Avira tries to update it freezes.

tetonbob · 10-29-2009, 01:33 PM

Hi -

Having more than one AV installed at a time can often cause conflict.

If you want McAfee gone, use the McAfee Removal Tool after you've uninstalled it.

What I would do...

Download the McAfee Removal Tool.

Have your new AV installer handy. Then also uninstall McAfee.

Next..run the McAfee Removal Tool.

Double click on MCPR.exe to launch it, then Click Run. A window should appear and disappear, this is normal. A new window should popup and begin the uninstall. When prompted to reboot your computer type Y.

Once back in Windows...

Install your new AV...then reconnect to the internet, allow it to update, run a full system scan.

Avira Free sometimes has troubles with it's update servers. One of the only drawbacks of this very good free AV.

You can manually update the definitions.

http://www.avira.com/en/support/kbdetails.php?id=95

ecupirates · 10-29-2009, 03:09 PM

Tried that teton. Mcafee removed sucessfully. Re booted and then installed avira. It installed properly but when it tries to update it freezes like it is not even connecting to the internet

tetonbob · 10-29-2009, 03:16 PM

Do the manual install of defs. It's pretty straightforward.

Quote:

You can manually update the definitions.

http://www.avira.com/en/support/kbdetails.php?id=95

When I installed Avira on a test machine yesterday, I ended up doing the same thing.

Avira has a support forum, also.

http://forum.avira.com/wbb/index.php

tetonbob · 10-29-2009, 03:22 PM

Just to add...it seems there's a large number of Avira users experiencing update issues as Avira pushes a large update. Servers are overloaded, and this has unfortunately been a recurring problem with Avira. Sad, because detections are excellent on an updated product.

10-29-2009, 06:50 AM	#1 (permalink)
ecupirates Registered User Join Date: Oct 2009 Posts: 8 OS: windows xp	New Laptop I bought a new laptop for my wife and it is one month old. The anti virus protection has run out. I installed the free Avira anti virus software and everything installed correctly. But when it tried to update itself it stalls. Is this the right one to be using with windows vista or do I need to turn something off for it to update correctly. Help

10-29-2009, 08:31 AM	#2 (permalink)
Basementgeek Moderator, Home Support Join Date: Feb 2005 Location: Central Ohio, USA Posts: 1,474 OS: XP Pro SP2/Vista Ultimate SP2 Blog Entries: 3	Re: New Laptop What AV did you have and how did you remove it? BG __________________ Donating to the forum keeps TSF free for all. Proud member of ASAP

10-29-2009, 12:28 PM	#3 (permalink)
Vampy99 Registered User Join Date: Oct 2008 Posts: 19 OS: XP SP3	Re: New Laptop Try AVG or Avast, both really good free anti-virus programs Luke

10-29-2009, 12:46 PM	#4 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 367 OS: xp, windows 7	Re: New Laptop If you had norton av installed with the laptop then try running the norton removal tool at http://service1.symantec.com/Support...05033108162039

10-29-2009, 01:08 PM	#5 (permalink)
ecupirates Registered User Join Date: Oct 2009 Posts: 8 OS: windows xp	Re: New Laptop The anti virus that is still on there is Mcafee. I installed the Avira and a soon as it was up and running i was going to remove the Mcafee. But when Avira tries to update it freezes.

10-29-2009, 01:33 PM	#6 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,519 OS: 2000 Pro; XP Pro; XP Home	Re: New Laptop Hi - Having more than one AV installed at a time can often cause conflict. If you want McAfee gone, use the McAfee Removal Tool after you've uninstalled it. What I would do... Download the McAfee Removal Tool. Have your new AV installer handy. Then also uninstall McAfee. Next..run the McAfee Removal Tool. Double click on MCPR.exe to launch it, then Click Run. A window should appear and disappear, this is normal. A new window should popup and begin the uninstall. When prompted to reboot your computer type Y. Once back in Windows... Install your new AV...then reconnect to the internet, allow it to update, run a full system scan. Avira Free sometimes has troubles with it's update servers. One of the only drawbacks of this very good free AV. You can manually update the definitions. http://www.avira.com/en/support/kbdetails.php?id=95 __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009

10-29-2009, 03:09 PM	#7 (permalink)
ecupirates Registered User Join Date: Oct 2009 Posts: 8 OS: windows xp	Re: New Laptop Tried that teton. Mcafee removed sucessfully. Re booted and then installed avira. It installed properly but when it tries to update it freezes like it is not even connecting to the internet

10-29-2009, 03:22 PM	#9 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,519 OS: 2000 Pro; XP Pro; XP Home	Re: New Laptop Just to add...it seems there's a large number of Avira users experiencing update issues as Avira pushes a large update. Servers are overloaded, and this has unfortunately been a recurring problem with Avira. Sad, because detections are excellent on an updated product. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009